Director of sales & service job description
Updated March 14, 2024
13 min read
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Example director of sales & service requirements on a job description
Director of sales & service requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of sales & service job postings.
Sample director of sales & service requirements
- Bachelor's degree in Business, Sales, Marketing or related field
- Minimum of 5 years of successful sales and service experience
- Demonstrated successful management of complex projects
- Demonstrated success in creating and executing sales strategies
- Knowledge of CRM systems and marketing automation tools
Sample required director of sales & service soft skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to think strategically and develop innovative solutions
- Strong organizational and time management skills
- Ability to work independently and in a team environment
Director of sales & service job description example 1
WebMD director of sales & service job description
Krames, a WebMD Company, helps you support those you care for from discovery to recovery. As prospective patients start their health care search, we're there with customized marketing and ongoing personalized health education. Our content's depth and thoughtfulness drive deeper patient engagement for health improvement. And intelligent solutions like Krames On FHIR integrated seamlessly into the EHR deliver the right resources at the right time, freeing up clinicians to focus on what they do best-care for patients.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
WebMD Provider Services is seeking an Executive Director Sales, who has demonstrated superior sales growth and leadership in the healthcare IT space. In this role the successful candidate will manage a strategic sales team who are responsible for prospecting, nurturing and closing clinical patient engagement sales at the health system executive level.
WebMD is investing in this business with a data driven focus, new products/ delivery methods such as FHIR, services and a holistic approach to helping our customers drive better patient engagement, satisfaction and outcomes. The candidate will have successful experience driving a sales team to exceed bookings targets and significantly grow the client base. He or She will support the VP Sales & Customer Success in the driving the adoption of new products with both new and existing customers and will be familiar with tuning and scaling the go to market approach to accelerate sales and drive up deal sizes
Responsibilities:
Reporting to VP Sales & Customer Success, the Executive Director leads a team of 7 sales people responsible for selling our patient engagement solutions to net new health systems, and collaborating with the Account Management team to upsell within our current customer base Help to organize the overall sales team around new sales initiatives, training, planning, forecasting and budgeting. Works as a subject matter expert with the product team to provide feedback on enhancements, new products and partnerships Leverages deep understanding of the market, customers and competitors to build GTM strategies that outsmart the competition and drive market share growth. Actively manages team pipeline development and structured territory planning processes that ensure delivery against aggressive bookings goals. Manages a strong sales process that promptly progresses opportunities through the sales stages to successful close. Accurately forecasts, proactively engaging executives and providing transparency into sales performance. Adopts and leverages account planning and strategy tools to build strategic relationships with prospective clients that optimize contract size and cross-sell opportunities. Working with the sales team, develops creative proposals that optimize total client spend and accompanying ROI for clients. Works across the organization in partnership with sales and account management teams from our Marketing business to drive cross opportunities and to position strategically with clients across our portfolio. Collaborates closely with sales and account management leaders across the organization Builds a performance based team with a strong culture of achievement and success Works operationally with partners to drive maximum growth Engages in the field with sales teams, prospects and clients, contributing creativity, solution selling expertise and market knowledge to our success.
Key Skills and Experience:
Bachelor's Degree or equivalent required 7+ years of sales management experience. Proven track record selling SaaS based IT solutions to the health system market. While not required, experience in the patient engagement space is preferred. Confident and demonstrated track record selling at an executive/ C Suite level Demonstrates an agile approach to selling with the ability to quickly assimilate new value propositions and guide the sales team and clients to adopt them. The candidate must be a proven winner with a successful track record of growing and managing sales in a challenging and fast paced environment. The candidate must have strong motivational leadership skills and must be able to think strategically about new opportunities and develop and execute against a clear plan of action. The candidate must have strong organizational skills, and experience communicating effectively within a sales organization, particularly in the area of sales and revenue forecasting The candidate must be an excellent judge of sales talent and have a record of hiring and training salespeople that has resulted in successful outcomes.
Preferred:
Experience selling or managing a sales team in the patient engagement space Demonstrated understanding of EHR integration and clinical workflow
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
WebMD Provider Services is seeking an Executive Director Sales, who has demonstrated superior sales growth and leadership in the healthcare IT space. In this role the successful candidate will manage a strategic sales team who are responsible for prospecting, nurturing and closing clinical patient engagement sales at the health system executive level.
WebMD is investing in this business with a data driven focus, new products/ delivery methods such as FHIR, services and a holistic approach to helping our customers drive better patient engagement, satisfaction and outcomes. The candidate will have successful experience driving a sales team to exceed bookings targets and significantly grow the client base. He or She will support the VP Sales & Customer Success in the driving the adoption of new products with both new and existing customers and will be familiar with tuning and scaling the go to market approach to accelerate sales and drive up deal sizes
Responsibilities:
Reporting to VP Sales & Customer Success, the Executive Director leads a team of 7 sales people responsible for selling our patient engagement solutions to net new health systems, and collaborating with the Account Management team to upsell within our current customer base Help to organize the overall sales team around new sales initiatives, training, planning, forecasting and budgeting. Works as a subject matter expert with the product team to provide feedback on enhancements, new products and partnerships Leverages deep understanding of the market, customers and competitors to build GTM strategies that outsmart the competition and drive market share growth. Actively manages team pipeline development and structured territory planning processes that ensure delivery against aggressive bookings goals. Manages a strong sales process that promptly progresses opportunities through the sales stages to successful close. Accurately forecasts, proactively engaging executives and providing transparency into sales performance. Adopts and leverages account planning and strategy tools to build strategic relationships with prospective clients that optimize contract size and cross-sell opportunities. Working with the sales team, develops creative proposals that optimize total client spend and accompanying ROI for clients. Works across the organization in partnership with sales and account management teams from our Marketing business to drive cross opportunities and to position strategically with clients across our portfolio. Collaborates closely with sales and account management leaders across the organization Builds a performance based team with a strong culture of achievement and success Works operationally with partners to drive maximum growth Engages in the field with sales teams, prospects and clients, contributing creativity, solution selling expertise and market knowledge to our success.
Key Skills and Experience:
Bachelor's Degree or equivalent required 7+ years of sales management experience. Proven track record selling SaaS based IT solutions to the health system market. While not required, experience in the patient engagement space is preferred. Confident and demonstrated track record selling at an executive/ C Suite level Demonstrates an agile approach to selling with the ability to quickly assimilate new value propositions and guide the sales team and clients to adopt them. The candidate must be a proven winner with a successful track record of growing and managing sales in a challenging and fast paced environment. The candidate must have strong motivational leadership skills and must be able to think strategically about new opportunities and develop and execute against a clear plan of action. The candidate must have strong organizational skills, and experience communicating effectively within a sales organization, particularly in the area of sales and revenue forecasting The candidate must be an excellent judge of sales talent and have a record of hiring and training salespeople that has resulted in successful outcomes.
Preferred:
Experience selling or managing a sales team in the patient engagement space Demonstrated understanding of EHR integration and clinical workflow
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Director of sales & service job description example 2
Educate! director of sales & service job description
Job DescriptionSales, Customer Service and Education Director - Fayetteville, NC
Sylvan Learning is the leading provider of tutoring and supplemental education services to children of all ages, grades and skill levels. For more than 40 years, our highly personalized and proven approach to learning has helped literally thousands of Fayetteville-area students discover their true potential.
Our talented employees take pride in the impact they make each day. When you become a member of the Sylvan team, you will work with caring, bright, motivated people who share a passion for helping students build the skills, habits and attitudes they need to succeed in school and in life.
We are currently looking for a Director for our Fayetteville center!
As a Director, you will be expected to:
- Maximize student enrollments
- Execute best marketing practices to increase buzz and awareness of Sylvan Learning in your region
- Deliver platinum level service to ensure parents and kids keep coming back
- Manage your Center's performance, including revenue, expenses, and collections
- Oversee consultations and conferences with parents alongside your educational staff
- Develop, maintain, and grow relationships with teachers, educational specialists and other school administrators and parent/teacher organizations with the help of your educational director
- Recruit, train, and manage your Center's team.
What do we require from you?
- A Bachelor’s degree
- Two to three years of sales, retail management or teaching experience with a strong focus on sales and customer service
- The ability to influence and build relationships
- The know-how to manage a business and communicate effectively
- Effective problem-solving skills
- Experience or a degree relating to education is preferred but not required
- Understanding that we are a balance of education and business
- Ability to work some evening hours, and some Saturday mornings.
What will you get in return?
As a Sylvan team member, you will work in a fast-paced environment and make an impact on our
business, while being REWARDED for your Learning Center's growth! Our total rewards package includes:
- Base salary between $40,000 and $45,000
- Significant monthly bonuses for meeting and exceeding your monthly business goals
- 15 Days of Paid Time-Off (PTO) per year
- The opportunity to develop your career at Sylvan and grow with us!
At Sylvan you become part of an inspired organization that believes in fostering knowledge and confidence in children in a highly engaging and personal way!
Related keywords: director, education
Job Type: Full-time
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Director of sales & service job description example 3
Highgate Hotels director of sales & service job description
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
The Director of Sales/Service is a one person sales/service function in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Knowledge of the Jewish/Orthodox community & local clientele is extremely useful and key toward success of the position.
+ Responsible for group & transient sales + service for local + domestic/international key accounts & groups.
+ Pro-actively target key accounts, volume transient + group, that are known to use hotel's primary & secondary competitive set hotels and attempt to move market share.
+ Cultivate & nurture established clientele and build loyalty & repeat business.
+ Responsible for capturing customer lead/inquiry flow, responding to customers w/in 4 hours relative availability& pricing, and contracting for the business.
+ Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of this business.
+ Must have excellent administrative, organizational & communication skills, with a full working knowledge of the hotel product, its operations, F&B + amenity offerings, etc.
+ Meet or exceed set sales goals/revenue targets + acceptable, overall guest satisfaction.
+ Responsible for disseminating customer expectations & resumes for all group functions/events + conduct internal tie down meetings as needed with the operations staff in advance of arrival.
+ Responsible for greeting groups & key customers upon arrival and ensuring a proper hand off to the operations team for seamless event execution.
+ Manage the sales automation, PMS and all pertinent systems installed - to make clear customer reservations & arrangements pre-stay for group & transient guests.
+ Manage the sales & marketing budget and its line items; work closely with revenue management/hotel manager relative marketing communications & functions, as well as manage outside agencies contracted.
+ Represent sales at weekly revenue strategy meetings & daily hotel management stand up meetings.
+ Responsible for arranging client site inspections, entertainment, sales calls/tradeshow activity & overall sales schedule.
+ Responsible for routine sales reporting relative key account production, group pace, sales production toward goals & annual/quarterly marketing plan development & execution.
+ Work closely with the hotel's "soft branding" arm and leverage the resources & global sales support engaged at the hotel.
+ Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed.
+ Knowledge of the Jewish/Orthodox community & local clientele is extremely useful and key toward success of the position.
+ Responsible for hotel owner relations and communicating state of sales on an on-going basis. Develop a complete knowledge of company sales policies and SOP's and ensure knowledge of and adherence to those policies by the sales team.
+ Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
+ Coordinate group, transient and catering bookings to maximize profits.
+ Initiate and follow up on leads.
+ Monitor production of all top accounts and evaluate trends within your market and ensure that the Sales Team is held accountable for those accounts within their respective territories.
+ Assist in the preparation of required reports in a timely manner.
+ Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.
+ Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met.
+ Use your property's sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
+ Coordinate the preparation of complete and accurate end-of-month reports, according to Highgate Hotel SOP's. Ensure that Sales Managers can explain the importance and components of the report.
+ Meet and greet onsite contacts.
+ Develop networking opportunities through active participation in community and professional associations activities and events
+ Entertain clients.
+ React to negative trends in the marketplace by implementing blitzes or promotions.
+ Work closely with PR/social media firm to curate content and timeline within guidelines, promote Altair to expand social media presence and brand awareness, plan activations calendar and assist in executing events.
+ Attend and represent hotel in PR and Social Media calls.
+ Coordinate and sell holiday bookings for Passover, Sukkot, etc.
+ Assist as needed with events and activations.
+ Perform other duties as requested by management.
+ At least 6 years of progressive sales experience (hotel sales preferred); ; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.
+ Proficient knowledge of the Jewish/Orthodox community & local clientele.
+ Previous experience with Opera helpful.
+ Must have a driver's license in the applicable state.
+ Must be proficient in MS Windows (Excel, Word, Powerpoint, Outlook).
+ Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
+ Must be able to multitask and prioritize departmental functions to meet deadlines.
+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
+ Attend all hotel required meetings and trainings.
+ Participate in M.O.D. coverage as required.
+ Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming.
+ Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
+ Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
+ Must be able to maintain confidentiality of information.
+ Perform other duties as requested by management.
External Job Posting Title: Director of Sales/Services
Address1: 9540 W Bay Harbor Drive
The Director of Sales/Service is a one person sales/service function in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Knowledge of the Jewish/Orthodox community & local clientele is extremely useful and key toward success of the position.
+ Responsible for group & transient sales + service for local + domestic/international key accounts & groups.
+ Pro-actively target key accounts, volume transient + group, that are known to use hotel's primary & secondary competitive set hotels and attempt to move market share.
+ Cultivate & nurture established clientele and build loyalty & repeat business.
+ Responsible for capturing customer lead/inquiry flow, responding to customers w/in 4 hours relative availability& pricing, and contracting for the business.
+ Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of this business.
+ Must have excellent administrative, organizational & communication skills, with a full working knowledge of the hotel product, its operations, F&B + amenity offerings, etc.
+ Meet or exceed set sales goals/revenue targets + acceptable, overall guest satisfaction.
+ Responsible for disseminating customer expectations & resumes for all group functions/events + conduct internal tie down meetings as needed with the operations staff in advance of arrival.
+ Responsible for greeting groups & key customers upon arrival and ensuring a proper hand off to the operations team for seamless event execution.
+ Manage the sales automation, PMS and all pertinent systems installed - to make clear customer reservations & arrangements pre-stay for group & transient guests.
+ Manage the sales & marketing budget and its line items; work closely with revenue management/hotel manager relative marketing communications & functions, as well as manage outside agencies contracted.
+ Represent sales at weekly revenue strategy meetings & daily hotel management stand up meetings.
+ Responsible for arranging client site inspections, entertainment, sales calls/tradeshow activity & overall sales schedule.
+ Responsible for routine sales reporting relative key account production, group pace, sales production toward goals & annual/quarterly marketing plan development & execution.
+ Work closely with the hotel's "soft branding" arm and leverage the resources & global sales support engaged at the hotel.
+ Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed.
+ Knowledge of the Jewish/Orthodox community & local clientele is extremely useful and key toward success of the position.
+ Responsible for hotel owner relations and communicating state of sales on an on-going basis. Develop a complete knowledge of company sales policies and SOP's and ensure knowledge of and adherence to those policies by the sales team.
+ Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
+ Coordinate group, transient and catering bookings to maximize profits.
+ Initiate and follow up on leads.
+ Monitor production of all top accounts and evaluate trends within your market and ensure that the Sales Team is held accountable for those accounts within their respective territories.
+ Assist in the preparation of required reports in a timely manner.
+ Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.
+ Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met.
+ Use your property's sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
+ Coordinate the preparation of complete and accurate end-of-month reports, according to Highgate Hotel SOP's. Ensure that Sales Managers can explain the importance and components of the report.
+ Meet and greet onsite contacts.
+ Develop networking opportunities through active participation in community and professional associations activities and events
+ Entertain clients.
+ React to negative trends in the marketplace by implementing blitzes or promotions.
+ Work closely with PR/social media firm to curate content and timeline within guidelines, promote Altair to expand social media presence and brand awareness, plan activations calendar and assist in executing events.
+ Attend and represent hotel in PR and Social Media calls.
+ Coordinate and sell holiday bookings for Passover, Sukkot, etc.
+ Assist as needed with events and activations.
+ Perform other duties as requested by management.
+ At least 6 years of progressive sales experience (hotel sales preferred); ; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.
+ Proficient knowledge of the Jewish/Orthodox community & local clientele.
+ Previous experience with Opera helpful.
+ Must have a driver's license in the applicable state.
+ Must be proficient in MS Windows (Excel, Word, Powerpoint, Outlook).
+ Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
+ Must be able to multitask and prioritize departmental functions to meet deadlines.
+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
+ Attend all hotel required meetings and trainings.
+ Participate in M.O.D. coverage as required.
+ Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming.
+ Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
+ Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
+ Must be able to maintain confidentiality of information.
+ Perform other duties as requested by management.
External Job Posting Title: Director of Sales/Services
Address1: 9540 W Bay Harbor Drive
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Updated March 14, 2024
Updated March 14, 2024