Brand Services Manager
Columbus, OH
Company: Carousel
Type: Full-Time
About Carousel
Carousel is a division of Diamond Cellar Holdings, a premier name in the luxury jewelry industry. We specialize in providing world-class repair, manufacturing, and logistics services to luxury jewelry brands around the world. We serve as a trusted operational partner to some of the most discerning names in the industry, combining technical precision with white-glove customer service.
Position Summary
The Brand Services Manager serves as the operational and communication hub for all jewelry repair workflows at Carousel. In this role, you will manage the full lifecycle of incoming repairs, ensuring timely distribution, quality control, and status updates to our brand partners and clients. You'll coordinate between our in-house artisans, external vendors, and end customers to deliver a seamless and efficient repair experience.
This is a detail-oriented, service-driven role ideal for someone who thrives in a fast-paced environment, can juggle multiple workflows, and values craftsmanship and care.
Key Responsibilities
Repair & Custom Coordination
Receive, triage, and assign daily incoming repair jobs to the appropriate artisans for swift action.
Conduct final QC checks to ensure every repair meets brand and client standards.
Serve as the main point of contact for all internal and external repair-related communications.
Provide brand-specific repair estimates and lead times; generate custom quotes as needed for non-standard services.
Communication Management
Begin each day with a review of all outstanding client and brand messages.
Maintain proactive and timely updates to stakeholders using internal tagging and workflow tools.
Execute monthly check-ins with each brand, flagging any problem jobs or delays.
Monitor communication and production patterns to identify outliers or bottlenecks.
Trigger automated status updates to clients and partners as needed.
Billing & Tracking
Log repair notes, estimates, and invoice details into the Repair Tracker system.
Understand and apply specific client terms, including discounts, markups, and codes.
General Administrative Support
Compile and distribute weekly performance and job tracking reports.
Maintain up-to-date knowledge of Carousel procedures and standards.
Qualifications
Experience in luxury retail, repairs, operations, or customer service preferred.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and prioritize effectively.
Excellent verbal and written communication skills.
Sr. Manager, Operations
Columbus, OH
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary:
Manages multiple large scale operations and all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.
***Shift Sun-Thurs 630am to 430pm***
Essential Duties and Responsibilities:
Develops and maintains distribution center operations business plans to include all programs, P&L and customer requirements.
Provides input to the development customer relationship strategy.
Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
Provides guidance to the development of a distribution center process plan, including personnel requirements, material needs, safety requirements, facility needs, equipment needs, and customer specific requirements.
Ensures all established costs, quality, and delivery commitments are met.
Coordinates processing activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.
Reviews production and operating reports and directs the resolution of operational, and maintenance problems to ensure minimum costs and prevent operational delays.
Performs administrative activities associated with the effective management of warehouse operations, including compiling, storing, and retrieving production data for reports.
Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
Position is full-time and on-site.
Supervisory Responsibilities:
Manages subordinate managers who manage employees in Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory and Auditing, and customer service departments.
Is responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include P&L, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Bachelor's degree (BA/BS); Five to ten years related experience and/or training; or equivalent combination of education and experience.
Various levels of P&L experience highly desired.
Spanish speaking skills a plus.
Company Benefits:
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$100,000-$120,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Auto-ApplySr. Manager, Operations
Columbus, OH
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary:
Manages multiple large scale operations and all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.
* Shift Sun-Thurs 630am to 430pm*
Essential Duties and Responsibilities:
* Develops and maintains distribution center operations business plans to include all programs, P&L and customer requirements.
* Provides input to the development customer relationship strategy.
* Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
* Provides guidance to the development of a distribution center process plan, including personnel requirements, material needs, safety requirements, facility needs, equipment needs, and customer specific requirements.
* Ensures all established costs, quality, and delivery commitments are met.
* Coordinates processing activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.
* Reviews production and operating reports and directs the resolution of operational, and maintenance problems to ensure minimum costs and prevent operational delays.
* Performs administrative activities associated with the effective management of warehouse operations, including compiling, storing, and retrieving production data for reports.
* Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
* Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
* Position is full-time and on-site.
Supervisory Responsibilities:
* Manages subordinate managers who manage employees in Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory and Auditing, and customer service departments.
* Is responsible for the overall direction, coordination, and evaluation of these units.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include P&L, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
* Bachelor's degree (BA/BS); Five to ten years related experience and/or training; or equivalent combination of education and experience.
* Various levels of P&L experience highly desired.
* Spanish speaking skills a plus.
Company Benefits:
* Medical
* Dental
* Vision
* 401k + Company Match
* Employee Assistance Program
* Paid Time Off
* Flexible Work Schedules (when possible)
* And more!
Pay Range:
$100,000-$120,000*
* The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Auto-ApplyRegional Director of Operations
Columbus, OH
Full-time Description
Regional Director of Operations is responsible for designing, implementing, and executing client-specific facility services programs within our diverse industry segments. This position helps support critical business functions including site-specific project scopes, customer retention, quality assurance and consistent client experience, in addition to onboarding and training of the operational leadership. This person will have the opportunity to oversee a team of managers within a geographic territory.
Duties and Responsibilities:
Responsible for the delivery and successful execution of all contracted janitorial services within the region.
Possess a deep knowledge of “BSCs” and the individual operation at each site (contract, scope of work, building type, client expectations and local market conditions/norms).
Deep understanding of various industry segments and how staffing models and productivity rates can be affected and refined.
Work closely with site managers to develop their operational knowledge and management capabilities; recommend career advancements when applicable.
Make sure all onsite employees have clear job assignments, roles and responsibilities to ensure team and individualized accountability.
Ensure compliance of Company policies including the utilization of Time & Labor software.
Build long-term, sustainable partnerships with key client personnel at each location.
Implement change within the field teams as directed by the Home Office.
Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client and manager/site manager separately.
Effectively address all client related and internal communications in real time with a sense of urgency (emails, phone calls, requests).
Be a steward of Company assets including travel and other routine business expenses.
Properly escalate issues that could impact local or national perceptions of Interstate as a preferred facility services provider
Review budget performance each pay period to ensure all buildings are operating at or below their defined budget. Provide course correcting actions when necessary (including labor and supplies expenses) to avoid budget overages.
Ensure cost control levers and metrics are in place to proactively monitor overall supply spend supporting their alignment with the monthly budget.
Work directly with internal team when client is failing to adhere to timely payments.
Define opportunities at client sites to expand Company's role and service offering.
Work with VPs to negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client-driven initiatives.
Prepare and develop budget and operational reports each month or as required, review reporting monthly with VPs.
Develop site specific performance standards and ensure portfolio-wide standards are being met. Create plan to correct locations where performance is not meeting or exceeding SOWs.
Proactively create consistent and effective operational processes and manage them through implementation.
Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues.
Drive and promote a strong culture of safety and awareness; reinforce both Interstate's and client's safety programs.
Ensure each site is conducting formal quality checks and inspections according to plan.
Continuously monitor the overall performance of each site and make appropriate changes to improve performance.
Leverage relationships with existing local partners and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, repairing, testing out new products where applicable).
Understand, comply with and be a champion of Interstate's policies and procedures.
Additional duties as defined.
Requirements
Qualifications:
Minimum 10-15 years of experience in janitorial and/or professional services industry operational roles with leadership experience.
Deep knowledge of the professional services industry.
Strong familiarity with organizations whose workforce is primarily comprised of hourly associates and experience managing, recruiting and retaining hourly associates.
Ability to collect relevant data, form insights and create strategies that have material impact on operations.
Experience supporting both office and field teams.
Travel Requirements:
Travel required within your assigned region.
Material and Equipment Used:
Must be familiar with standard cleaning supplies and chemicals.
Must be familiar with equipment, includes but not limited to pallet jacks, floor scrubbers, vacuums, and other similar equipment.
Physical Requirements:
Must be able to lift 50lbs independently and ability to bend.
Extensive standing and walking.
Candidate must have reliable transportation, be legally authorized to work in the United States, and be willing to submit to a background check.
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interstate - Work Happy!
#INT123
Director of Operations
Columbus, OH
Director of Operations - 2505319 Description D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at **************** for more information.
D.R. Horton, Inc. is currently looking for an Director of Operations. The right candidate will be responsible for assisting the Division President develop the operating plans for the division. Directs and coordinates the day-to-day business operations to ensure the achievement of the division's business objectives.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Works with the Division President to establish the business plan and goals for division profitability and growth
Works with the Division President to oversee all operations of the division, including administration, production, organizational development, and product design
Review operations and performance of the different aspects of the division. Works with Division President to take corrective action as deemed necessary to achieve goals
Focus daily on processes and procedures to maximize resources to meet division goals and objectives
Promote an atmosphere of accountability that focuses on quality and customer satisfaction
Foster environment and processes to create repeat customers
Recognize talent, recruit, retain and motivate a team across all functions required to run a successful division
Ensure the management staff receives adequate functional data, assistance and service from staff groups/departments
Oversee the Purchasing, Estimating, Design, and Permitting Departments
Establish production and quality control standards, develop budget and cost controls, obtain data regarding types, quantities, specifications, and delivery dates of products ordered
Determine responsibilities of assigned organization and staff positions to accomplish business objectives
Build strategic relationships and a network of business contacts
Ensure all employees represent D.R. Horton, Inc. and the division professionally to the public and local government offices
Ensure division compliance with all company policies and procedures and enforce all established standards
Work with Division President to provide counsel, guidance and coaching to the management staff in developing their personal management, capabilities and professional skills
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Supervisory Responsibilities
Directly manages two or more employees in the Operations Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications Education and/or Experience
Bachelor's degree in Construction, Business Management or related field from a four-year college or university
Seven to ten years related experience, homebuilding experience
Must have a vehicle and a valid driver's license
Basic accounting or finance knowledge
Demonstrated strong managerial and leadership background, providing a successful record of setting, establishing and meeting goals
Possess exceptional interpersonal, written and verbal communication skills
Ability to train, mentor and motivate
Proficiency with MS Office and email
Preferred Qualification
Must be motivated to succeed and focus on execution
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo Job: Operations Primary Location: Ohio-Columbus Organization: Home Builder Schedule: Full-time Job Posting: Dec 12, 2025, 6:00:00 AM
Auto-ApplyOperations - Executive Director, Transformation & Servicing Innovation
Columbus, OH
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists.
Job Responsibilities
Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs.
Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations.
Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations.
Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance.
Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency.
Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems.
Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions.
Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience.
Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes.
Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations.
Required qualifications, skills, and capabilities
15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence.
Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities.
Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management.
Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution.
Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance.
Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations.
Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls.
Bachelor's degree required.
Flexibility to travel as needed.
Preferred qualifications, skills, and capabilities
Master's degree in Business Administration, Engineering, or a related field is highly preferred;
Auto-ApplyHead of Gastro
Columbus, OH
Description: About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
Head of Gastro
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Deputy Director, Contracts & Acquisitions
Columbus, OH
Deputy Director, Contracts & Acquisitions (250009CO) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 29, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 31 30 East Broad Street 31st Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: Pay is commensurate with experience and education.Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Executive LeadershipTechnical Skills: Contract Negotiation, Management, Policy DirectionProfessional Skills: Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Problem Solving, Verbal Communication Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DescriptionOffice of Contracts & Acquisitions (OCA) The Office of Contracts and Acquisitions (OCA) is housed within the Office of Legal and Acquisition Services and has the expertise and authority for creating agreements and contracts and overseeing the acquisition of goods and services for ODJFS. The mission of OCA is to meet and maintain the highest level of compliance with Federal and State laws, rules, policies, and procedures for acquisitions and contracting for ODJFS and to establish and maintain public trusts and confidence in the stewardship of taxpayer funds. Learn more about the Office by visiting the ODJFS OCA webpage.What You Will DoIn this role, you will lead a team of acquisition experts and drive the strategic management of ODJFS contracts and procurement activities. Your leadership will ensure efficiency, compliance, and long-term success through responsibilities such as:Assist Executive Leadership in defining agency goals and objectives.Direct operations within the Contracts and Acquisitions office.Oversee all contract activity where the agency has a direct operational interest or is a major stakeholder.Exercise fiscal oversight regarding approvals, issuances, strategies, and services for all ODJFS contracts, grants, and interagency agreements.Manage purchasing and asset management activities and serve as the primary ODJFS liaison to the Office of Budget and Management (OBM), Office of Information Technology (OIT), and Department of Administrative Services (DAS) on related matters.Ensure compliance with federal regulations and eligibility criteria for receipt of federal funding.Research and develop long-term strategies for contract administration, purchasing, and asset management; represent the agency in meetings with legislators, state officials, and county officials regarding ODJFS contract and acquisition administration.Potential Challenges of the JobOCA operates in an extremely fast-paced environment with numerous competing priorities, driven by the thousands of purchase orders and contracts processed each state fiscal year. The workload intensifies from early May through late August, when fiscal-year-end and fiscal-year-start activities overlap, requiring rapid turnaround and exceptional organizational skills. The team is composed of diverse experts working from distributed locations, which adds complexity to coordination and communication. Additionally, the role involves working closely with demanding internal customers while ensuring strict compliance with external legal and regulatory requirements. Navigating these dynamics requires resilience, adaptability, and a strong commitment to accuracy and efficiency.Necessary SkillsDemonstrates leadership and strategic management capabilities.Extensive experience in procurement, contract negotiation, and acquisition planning.In-depth knowledge of federal and state procurement regulations and fiscal compliance.Strong analytical and research skills for interpreting complex contractual and legislative frameworks.Advanced communication and interpersonal abilities for engaging with internal teams, vendors, and high-level stakeholders.Excellent interpersonal communication skills to foster collaboration and resolve conflicts effectively.High level of organization and attention to detail in managing multiple priorities.Ability to collect, organize, and report complex information to support critical decision-making.Proven experience in overseeing large-scale programs and managing budgets.Skilled in resolving disputes and handling inquiries and complaints with professionalism.Capable of representing the agency in executive meetings and public forums with diplomacy.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.This position (PN: 20036689) is overtime exempt and deemed unclassified per ORC 124.11 (A)(9).Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThere are no minimum qualifications for this position; however, preferred experience and knowledge includes:Business or Public Administration, or Project ManagementFiscal Management (e.g., accounting, public budgeting and spending) Solid communication skills with diverse groups of people Ability to handle competing priorities and remain composed in a fast-past environment ODJFS programs and policies Supervisory/management Technical & Professional Skills Utilized: Executive LeadershipVisionary and Strategic ThinkingOrganizational PlanningEstablishing RelationshipsProblem Solving/Results OrientedProfessional Demeanor Pay InformationPay is commensurate with experience and education.Tips For Your ApplicationWhen completing the different sections of this application, be sure to clearly describe how you meet the preferred qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Auto-ApplyOperations - Executive Director, Transformation & Servicing Innovation
Columbus, OH
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists.
Job Responsibilities
Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs.
Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations.
Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations.
Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance.
Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency.
Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems.
Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions.
Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience.
Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes.
Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations.
Required qualifications, skills, and capabilities
15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence.
Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities.
Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management.
Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution.
Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance.
Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations.
Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls.
Bachelor's degree required.
Flexibility to travel as needed.
Preferred qualifications, skills, and capabilities
Master's degree in Business Administration, Engineering, or a related field is highly preferred;
Auto-ApplyCEN Operations Director
Columbus, OH
The Christian Education Network (CEN) Operations Director leads the operations of a multi-million-dollar Christian Education Network, including legal compliance, finance and financial reporting, information technology, and customer support. Responsibilities include maintaining compliance with accounting standards and regulations, managing donations and scholarship distributions, coordinating annual audits, maintaining compliance with regulatory code, and supporting financial reporting to stakeholders and leadership.
Reports to: OCEN Executive Director
Hours: Monday-Friday, 8:00am to 4:30pm
Compensation: Full-time, Salaried/Exempt
Location: CCV Office in Columbus, Ohio, with Occasional Statewide Travel
Benefits: PTO (Paid Time Off), 10 Paid Holidays, Monthly Cell Phone Allotment, Mileage, Health, Vision, and Dental Insurance (CCV covers 75% of premium), Life Insurance, 3% Match on Retirement Plan Available after 1 Year
Key Responsibilities
Provide oversight, control, and efficiency for the operations of a multi-million-dollar Christian Education Network.
Ensure legal compliance across all network operations.
Maintain accurate financial reports in accordance with generally accepted accounting principles.
Ensure all donations are properly receipted and attributed to the correct state and school as designated by the donor.
Account for all scholarship payments made to participating schools.
Oversee the full scholarship cycle, including application collection, eligibility verification, and award disbursement in accordance with state regulations and CEN policies.
Lead the selection and coordination of an annual audit by a third-party agency.
In partnership with the CEN Legal Team, develop contracts and agreements with partners and ensure legal compliance of all SGO activity.
Oversee the efficient operation of all information technology systems.
Maintain high-quality partnership services and support.
Contribute to the preparation of the annual report for stakeholders.
Provide systems support necessary for the growth and expansion of the network nationwide.
Other duties as assigned.
Job Qualifications & Requirements
Skills and Experience
Degree in finance or accounting required. CPA license preferred.
3-5+ years of accounting experience.
Proficiency in managing the flow of large sums of money.
Ability to create appropriate reports to CEN leadership and board.
Character and Spiritual
Mature Christian, currently attending or pursuing attendance in a local church.
Agreement with and adherence to CCV's Statement of Faith and Code of Conduct.
Demonstrated commitment to CCV's mission and position on Core Issues.
Ability to work discreetly with confidential information.
Trustworthy, responsible, tactful, diplomatic, and focused on building consensus rather than emphasizing differences.
Maintain a high level of professionalism focused on client/constituent relationships.
Operations Manager, Jackpocket
Reynoldsburg, OH
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers.
What You'll Do
Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
Train, mentor, and support ongoing professional development for team members to enhance performance.
Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.
Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.
Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
Regularly communicate with regional and senior management to ensure alignment.
What You'll Bring
Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.
Availability to support a continuous operation including nights, weekends, and holidays.
Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.
Strong experience in personnel management, including hiring, scheduling, team development, and performance management.
Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
#LI-SA2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 60,400.00 USD - 75,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyMedical Director- Long Term Support and Service (LTSS)
Columbus, OH
Medical Director -Long Term Support and Services Preferred Location: Ohio. Please note that per our policy this role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs.
The Medical Director -Long Term Support and Services is responsible for the administration of physical and/or behavioral health medical services, to ensure the appropriate and most cost-effective medical care is received. May be responsible for developing and implementing programs to improve quality, cost, and outcomes. May provide clinical consultation and serve as clinical/strategic advisor to enhance clinical operations. May identify cost of care opportunities. May serve as a resource to staff including Medical Director Associates. May be responsible for an entire clinical program.
How will you make an impact:
* Oversee all primary and physical health services provided to individuals of the health plan, including those receiving LTSS, ensuring the appropriate level of medical care is received. Identifies potential issues, project change, and scope data.
* Ensure services align with LTSS clinical and service coordination requirements as defined by state and federal contracts/rules.
* Conduct targeted LTSS Case Management training sessions, emphasizing the most prevalent medical diagnoses affecting the key LTSS populations.
* Assist with resource development and drive Health Plan collaborations to support LTSS/HCBS populations.
* Supports clinicians to ensure timely and consistent responses to members and providers.
* Provides guidance for clinical operational aspects of a program.
* Conducts peer-to-peer clinical reviews with attending physicians or other providers to discuss review determinations, and patients' office visits with providers and external physicians.
* May conduct peer-to-peer clinical appeal case reviews with attending physicians or other ordering providers to discuss review determinations.
Minimum Requirements:
* Requires MD or DO and Board certification approved by one of the following certifying boards is required, where applicable to duties being performed, American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA).
* Must possess an active unrestricted medical license to practice medicine or a health profession. Unless expressly allowed by state or federal law, or regulation, must be located in a state or territory of the United States when conducting utilization review or an appeals consideration and cannot be located on a US military base, vessel or any embassy located in or outside of the US.
* A minimum of 10 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
* For Health Solutions and Carelon organizations (including behavioral health) only, a minimum of 5 years of experience providing health care is required. *
* Additional experience may be required by State contracts or regulations if the Medical Director is filing a role required by a State agency.*
Preferred Skills, Capabilities and Experiences:
* Minimum of ten years of clinical experience, including at least five years of experience directing healthcare services for target populations strongly preferred.
* 1-2 years Utilization Management experience strongly preferred.
* Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyOperations Manager Carwash/Detailing $50K-$55K and QTR Bonus (CMH)
Columbus, OH
Job Description
ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example. If you possess strong organizational skills, a hands-on approach, and a passion for driving operational excellence, this might be the perfect opportunity for you!
Responsibilities:
Oversee and manage day-to-day operations, ensuring smooth functioning across multiple departments
Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
Lead a team of employees, providing guidance, training, and performance evaluations
Coordinate and monitor all aspects of the supply chain, including procurement and inventory management
Analyze operational data and metrics to identify areas for improvement and implement solutions to enhance productivity and cost-effectiveness
Foster a culture of safety, emphasizing adherence to established protocols and promoting a safe working environment.
Lead by example by actively participating in manual labor tasks, demonstrating a strong work ethic and dedication to the team's success
Collaborate with cross-functional teams to ensure seamless communication and alignment of operational goals.
Develop and maintain strong relationships with clients, suppliers, and contractors to ensure timely and quality service delivery.
Monitor budgets, control expenses, and identify cost-saving opportunities without compromising quality or safety standards.
Requirements
Qualifications:
Proven experience in an operations management role, preferably within the carwash/detailing industry
Strong leadership skills, with the ability to motivate and inspire a team
Excellent organizational and problem-solving abilities
Proficient in analyzing and interpreting operational data
Demonstrated ability to manage multiple priorities and meet deadlines
Effective communication and interpersonal skills
Willingness to actively engage in manual labor tasks as required
At ODORZX INC, we value hard work, dedication, and a hands-on approach. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within our dynamic organization.
If you are ready to make a meaningful impact, bring your operational expertise to the table, and lead a team by example, we invite you to apply for the position of Operations Manager. Join us in shaping the future of our company and delivering exceptional results.
ODORZX INC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
Full Time Benefits Include:
Vacation Time
401k With Match (After 1 Year)
Medical Benefits (Medical, Dental, Vision)
Sick Time
Personal Days (After 1 Year)
Company Paid Holidays
Company Paid Car, Gas, Insurance
Company Paid Travel (Job Specific)
Employee Referral Program
Retention Bonus (Job Specific)
Quarterly Bonus (Job Specific)
Rapid Advancement Opportunities
Operations Manager
Dublin, OH
Job Description
Operations Manager Type - FT Salary
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
Maintain accurate records of employee attendance and performance metrics on a daily basis.
Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.
Principal Duties and Responsibilities:
Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
Skills/Competencies Required:
Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
Excellent attention to detail and a commitment to operational excellence.
Passion for hospitality and delivering exceptional customer service.
Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
Strong communication skills, with the ability to motivate and inspire a diverse team.
Education, Qualifications, and Experience:
Must be at least 21 years of age.
Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
Must have at least one year of management or supervisory experience.
Experience in Restaurant/Food & Beverage Management is required.
Must be able to work weekends and holidays.
Must be able to work up to 45 hours per week, available every weekend.
Able to stand for long periods of time.
Able to lift 39lbs unaided.
Valid driver's license required.
Authorized to work in the United States.
Five Star Parks Benefits Overview
At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Operational Site Manager-West
Pleasantville, OH
The Operational Site Manager will oversee the daily operations of Northeast Ohio Natural Gas, ensuring the safe, efficient, and reliable delivery of natural gas services. This position requires a strategic leader with a strong commitment to safety, regulatory compliance, and operational excellence. The ideal candidate will have hands-on experience in natural gas utilities, team management, and project execution in alignment with company goals.
DUTIES & RESPONSIBILITIES
Operational Oversight:
Direct and coordinate all site operations, including pipeline maintenance, meter installations, gas distribution, and emergency response.
Monitor and optimize operational workflows to improve efficiency and reduce downtime.
Safety & Compliance:
Ensure strict adherence to federal, state, and local regulations, including OSHA and DOT standards.
Lead safety initiatives, conduct regular audits, and maintain an incident-free workplace.
Team Leadership:
Supervise and mentor site personnel, including technicians, engineers, and administrative staff.
Develop training programs to enhance team skills and maintain high safety standards.
Budget & Resource Management:
Prepare and manage site operational budgets, ensuring cost efficiency.
Oversee resource allocation, including equipment, tools, and manpower, to meet operational needs.
Stakeholder Communication:
Collaborate with cross-functional teams, including engineering, customer service, and regulatory affairs.
Act as a key liaison between site operations and senior management, providing updates on performance metrics and operational challenges.
Crisis Management:
Lead site responses during natural disasters or other emergencies, ensuring continuity of gas services.
Develop and implement contingency plans for unexpected operational disruptions.
SUPERVISORY RESPONSIBILITIES
The team member in this role will: have supervisory responsibilities, managing multiple teams and locations
REQUIRED SKILLS & ABILITIES
In-depth knowledge of natural gas systems, regulatory requirements, and safety standards.
Strong leadership skills with the ability to manage and motivate diverse teams.
Excellent problem-solving, decision-making, and communication skills.
Proficiency in relevant software (e.g., SCADA, GIS, asset management systems).
EDUCATION & WORK EXPERIENCE
Bachelor's degree in engineering, operations management, or a related field (or equivalent experience) preferred.
5+ years of experience in natural gas utilities or related industries, with at least 2 years in a supervisory/management role.
Experience with lean operations or process improvement methodologies.
Familiarity with environmental regulations related to natural gas utilities.
PHYSICAL REQUIREMENTS
Ability to work in outdoor environments and varying weather conditions.
On-call availability for emergency situations.
Travel to multiple site locations as required.
WORK CONTEXT
Minimum travel for work-related purposes is expected 50% of the time, which includes some overnight visits to locations and industry events.
This is a full-time exempt salaried position
Director of Branch Operations (PTA/COTA Leadership)
Newark, OH
Job Posting: Director of Branch Operations (PTA/COTA Leadership) Job Type: Full-Time
At Freedom Caregivers, we provide exceptional home care with heart. We're seeking a motivated, compassionate, and experienced professional to join our team in a dual role combining administrative leadership and clinical oversight. This position offers the opportunity to impact both client care and branch operations while advancing your career in home health.
What You'll Do:
Administrative Leadership:
Oversee operational procedures, compliance, and financial management.
Ensure Agency policies, procedures, and branch strategies align with overall mission and goals.
Provide on-site presence and daily oversight to support staffing, census management, and client satisfaction.
Provide administrative support, including scheduling and documentation.
Manage branch KPIs, budgeting reports, and operational adjustments as needed.
Interview, hire, supervise, and develop branch staff while promoting a positive work culture.
Complete payroll, billing, and reporting tasks, resolving discrepancies as necessary.
Attend local marketing and recruiting events to drive growth.
Clinical Leadership (PTA/COTA Focus):
Oversee, create and maintain client care plans based on assessments and needs.
Conduct supervisory visits and ensure top-quality care standards are met.
Support caregivers through training, coaching, and feedback.
Serve as a liaison between clients, families, and healthcare professionals.
Identify and address safety concerns in client homes.
Why Join Freedom Caregivers:
Leadership growth opportunities within an expanding agency.
Supportive, team-oriented environment.
Competitive pay and mileage reimbursement.
Flexible scheduling and work-life balance.
Opportunity to make a meaningful impact in the lives of clients, families, and caregivers.
Equal Opportunity Employer:
Freedom Caregivers, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply Today:
Join our team and help us continue our mission of providing exceptional home care with heart!
Requirements
What You Bring:
Licensed PTA or COTA in Ohio (active license required).
At least 1 year of experience in healthcare, long-term care, rehab, or home health.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple priorities, work independently, and adapt to change.
Proficiency with Microsoft Office and other software applications.
Reliable transportation, valid driver's license, and auto insurance.
Positive, entrepreneurial mindset with a passion for high-quality care.
Preferred Qualifications:
Supervisory or management experience.
Recruiting and hiring experience.
Knowledge of local healthcare resources and businesses.
Associate's or Bachelor's degree in a relevant field.
Physical Requirements:
Ability to sit, stand, walk, reach, stoop, kneel, crouch, and carry up to 25 lbs.
Ability to operate a vehicle and travel up to 75% of the time.
Comfortable standing for 60-90 minutes and walking on uneven surfaces up to 1,000 feet.
Deputy Director Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 11/14/2025 Position Location: 783 Irving Wick Drive West, Heath, Ohio 43056 Position Description:
Duties:
* Demonstrates regular and predictable attendance.
* Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
* Assigns work and evaluates employee performance; receives and resolves employee issues according to established guidelines; approves timesheets and leave requests; schedules shifts and ensures coverage for call offs; recommends and/or issues corrective action as necessary. Participates in interviewing and makes recommendations for hiring of employees in conjunction with the 911 Coordinator and EMA Director. Actively involved in employee and/or labor relations and contract negotiations.
* Ensures that the 911 Coordinator is in compliance with state and federal rules for PSAP operations.
* Point of contact for employees call-offs for the specific shift that is being supervised. Coordinates filling shifts and ensures it is filled.
* Develops and manages the 911 Center budgets. Monitors Expenditures.
* Recommends contracts and agreements to the EMA Director in relation to the 911 Center.
* Oversees, maintains and updates a variety of dispatch records as required; Ensures current licensures for the department are in compliance with Federal Communications Commission (FCC) regulations.
* Develops short- and long-term plans and strategies for Enhanced 911 and communications.Promote awareness among the citizens of the district as to the use of the 911 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 911emergency telephone system, and provides periodic informational updates to all local jurisdictions and local agencies.
* Oversees, monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; works with other County/City staff and outside agencies to ensure systems are working properly. Monitors new developments within the communications industry and recommends updates to the system as enhancements are developed.
* Researches, investigates and resolves inquiries, concerns and complaints sensitive in nature.
* Assesses needs and makes recommendations for training to Shift Supervisor/Training and QA and assists in the development of training.
* Acts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues.
* Researches, investigates and resolves inquiries, concerns and complaints. Keeps 911 Coordinator advised as necessary.
* Acts as departmental designee for Public Record Requests.
* In emergency situations may back up 911 dispatchers. May be assigned EMA duties during planned or unplanned events.
* Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
* Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.
Program: 911 Operations Brief Description:
Manages and oversees the day to day operations of the Licking County Regional Communications Center (LCRCC)/911 Center. Ensures the County is in compliance with all federal, state, and local laws pertaining to the LCRCC. Identifies areas of improvement and implements changes to be in compliance with federal, state and local laws.
Job Prerequisites:
Minimum Qualifications:
Bachelor's Degree from a four-year college or university; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience.
Additional Qualifications (Agency/Dept. Qualifications):
Management experience in a dynamic environment.
Prior Dispatch experience preferred.
Leadership.
Organizational ability.
Proficiency in Microsoft Word, Excel and other related software.
Computer Aided Dispatch Systems*
Consoles and tone boards and paging systems*
Minor computer programming is essential.
Effective written and oral communication skills.
Contributes to building a positive team environment and applies conflict resolution skills as necessary.
Possesses excellent interpersonal and multi-tasking skills.
Ability to manage a fast pace, potentially stressful environment.
Ability to be covered under the county fleet vehicle liability insurance policy.
Ability to obtain and maintain certifications listed below.
CERTIFICATES, LICENSES, REGISTRATIONS
Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire)
CPR, PRO-QA, EMD, EPD & EFD Certification*
FEMA IS100, 200, 300, 400, 700 & 800
FEMA Professional Development Series & Advanced Professional Development Series (APS)*
Emergency Numbers Professional (preferred)
Valid Ohio Driver's License
* may be acquired after hire and within six (6) months of employment
may be acquired after hire and within one (1) year of employment
* may be acquired after hire and within two (2) years of employment
Application Procedure:
Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Applications can be submitted directly online or e-mailed to [email protected] or faxed to ************.
Compensation:
Salary: $90K+ based on experience
About UFA:
Licking County is an Equal Opportunity Employer.
Job Type: Full Time Pay Type: Salary
Operations Manager
Columbus, OH
School Year: 2025-26 Operations Manager Campus: United Schools Columbus Grade(s): K-8 Reports to: School Director United Schools (United) is a nonprofit organization in Columbus, Ohio. After founding its first school in 2008, it has worked together with incredible leaders to open three more schools in the span of ten years. Each United campus is an open enrollment, public charter school that works diligently to close the opportunity gap in Columbus. Moreover, the mission of all United campuses is to transform lives and our communities through the power of education, while maintaining our vision: For every child, an open door.
United currently operates two high-performing elementary schools (K-5) and two high-performing middle schools (6-8) that serve more than 800 students. We strive to provide students with a rigorous academic experience in a joyful learning environment, and we work hard to ensure that students of all levels grow and succeed by focusing on intentional student support and continual improvement.
Position Description
At United Schools, the Operations Manager is a “jack of all trades” and integral to the smooth inner workings of a school. They oversee compliance, vendor relationships (i.e. transportation and meal services), and facilities maintenance, etc. - in essence addressing all non-instructional items to allow teachers to focus on teaching and students to focus on learning. They need to be a problem-solver, a quick-thinker, and comfortable “putting out fires” in a fast-paced environment while also managing two or more staff members. This is a position for folks with experience in operations (preferred), and who are looking to utilize their skills to advance educational opportunities for students in Columbus.
Joining Our Team
United Core Traits:
Mission-Driven. Team members believe deeply in the United mission: to transform lives and our communities through the power of education.
Growth Mindset. Team members believe in their ability, and the ability of all students, to grow and improve.
Relationship-Driven. Team members get proximate to students, families, and colleagues to develop authentic relationships that inform work in the classroom.
Conscientiousness. Team members are professional, reliable, diligent, and pay attention to detail.
Emotionally Constant. Team members maintain a sense of calm while addressing a number of priorities.
Qualifications:
Holds a B.A./B.S. degree (required).
Has at least two years of office-related experience in an education agency (preferred).
Has prior experience working in urban schools or communities (preferred).
Knowledge and Skills:
Has the ability to complete multiple tasks and meet tight deadlines.
Displays maturity and ability to work independently under pressure.
Is open and committed to implementing frequent feedback from team members.
Communicates effectively with students, families, and colleagues.
Comfortability with Google products for effective communication and completion of job responsibilities.
Work Environment
Operates in a professional school office environment using standard office equipment.
Occasional need to lift and move heavy objects of up to 25 lbs.
Comfortability with medication administration and assisting injured or sick students.
Ability to operate basic power tools to perform maintenance tasks as well as climbing ladders, stairs, etc.
Terms of Employment
Although this position will begin January 12, 2026, applications will be considered immediately.
As a part of the onboarding process, the new hire will provide parental leave coverage for an operations team member at our Main St. campus.
This is a full-time position.
Report times are typically Monday through Friday, 7:30 a.m. to 4:15 p.m., although some job-related tasks can be expected outside of these hours.
Salary: The starting salary for a new Operations Manager without previous experience is $55,000. The starting salary for other applicants will depend on professional experience and education level.
Benefits:
Medical, dental, vision, life, and disability coverage
Employees are eligible to participate in the State Teachers Retirement System of Ohio (STRS) or the School Employees Retirement System of Ohio (SERS).
All United campuses are Equal Opportunity Employers.
Apply online at unitedschoolsnetwork.org/join.
Operations Manager - Water Restoration & Cleaning
Plain City, OH
Cleaning and Restoration Operations Manager Benefits/Perks
Competitive salary
Performance-Based Bonus Structure
Profit Sharing
Health, Dental and Vision
Paid Time Off
Paid Training
401(k)
Opportunities for career growth and professional development
Supportive, Team-Oriented Culture
Job Type: Full-time
Salary: $65,000 - $85,000 + profit sharing + bonuses
Join Our Team and Make a Difference!
Are you ready to join a dynamic team that is dedicated to a new level of clean? At Voda Cleaning & Restoration of Columbus, we're seeking a Water Restoration & Cleaning Operations Manager to join our rapidly growing, family-oriented team. Voda Cleaning and Restoration is one of the fastest growing cleaning and restoration businesses in the United States, setting new standards for quality, innovation, and customer satisfaction. With thousands of 5-star reviews across the Voda network and a reputation for unmatched customer service, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
Why Join Voda Cleaning & Restoration of Columbus?
Be a Hero for Our Community: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning and restoration; it gives hope to those in distress.
Career Growth: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
Supportive Culture: Join a team that values honesty, integrity, teamwork, and a high-morale environment where hard work is recognized and rewarded.
Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
Cutting-Edge Technology: Work with advanced equipment and stay at the forefront of the restoration industry with ongoing training and IICRC certification support.
What You'll Do
Voda Cleaning and Restoration of Columbus is seeking a dedicated and experienced Cleaning and Restoration Operations Manager to oversee and drive the day-to-day operations of our Water Restoration and Carpet Cleaning teams. The ideal candidate will have extensive experience in water restoration and team management, ensuring that projects are completed efficiently, safely, and adhere to IICRC standards and company protocols. The Operations Manager will be cross-trained in carpet and specialty cleaning if needed. The role will include:
Lead & Inspire: Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards. Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
Deliver Top-Tier Customer Service: Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
Operational Excellence: Oversee daily operations of the water mitigation and carpet cleaning departments, ensuring projects are completed on time, within budget, and in compliance with safety standards. Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
Hands-On Impact: Perform field work as necessary, assisting teams with restoration and carpet cleaning jobs to maintain quality, provide leadership, and ensure smooth operations.
Documentation and Inventory Management: Oversee reporting and documentation for all restoration projects, including detailed and accurate work orders, client records, and billing information. Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
What We're Looking For
We're seeking a self-starter with leadership skills and a passion for restoration and cleaning. Ideal candidates will have:
Minimum of 3-5 years of experience in water restoration.
Proven experience in team management and leadership roles.
Strong organizational, communication, and customer service skills.
Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.
Preferred Certifications:
IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:
WRT (Water Restoration Technician)
CCT (Carpet Cleaning Technician)
AMRT (Applied Microbial Remediation Technician)
OSHA 30 Certification.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
Why This Role?
This isn't just a job-it's a chance to lead, grow, and make a tangible impact. As one of the first employees in our expanding Columbus franchise, you'll have the opportunity to shape our team and grow into management roles as we scale. With competitive pay, bonuses, and a supportive environment, you'll be rewarded for your expertise and dedication. If you're ready to lead with excellence and join a company that's transforming the restoration industry, apply today! Compensation: $65,000.00 - $85,000.00 per year
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
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