Director of service and operations job description
Updated March 14, 2024
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Example director of service and operations requirements on a job description
Director of service and operations requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of service and operations job postings.
Sample director of service and operations requirements
- Bachelor's Degree in business or relevant field
- Minimum of 5 years of relevant experience in service and operations
- Strong knowledge of the organization's products and services
- Ability to effectively manage and motivate teams
- Familiarity with financial and budgeting principles
Sample required director of service and operations soft skills
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Highly organized with attention to detail
- Ability to think strategically and long-term
Director of service and operations job description example 1
Clinical Management Consultants director of service and operations job description
Are you ready for the next step in your career? An exciting opportunity has opened up in New York for a Nursing Director of Surgical Services! The Director of Nursing for Surgical Services will lead the Perioperative Department at this reputable, acute care institution.
The Surgery Department at this 600+ bed respected academic medical center is the largest Service Line within the facility. The Nurse Director of Surgical Services will have the privilege of working with 30+ board-certified Surgeons, delivering high quality, compassionate and comprehensive patient care to the community with a wide range of surgical procedures.
The RN Director of Surgical Services will report to a highly-liked Chief of Surgery and supported by a tenured and experienced team of Nurse Managers who oversee PACU, Sterile Processing, Endo and Ambulatory services. This busy Surgical Services Department performs over 10,000 cases per year.
The Nurse Director of Surgical Services will join this Level 1 Trauma, Non-Profit, Teaching Hospital that was the first to offer Robotic Surgery in the area. The hospital seeks a highly-qualified RN Director to join their dynamic team. An experienced RN Leader, passionate about growing their career is the perfect fit. Nurses who have earned their MSN or CNOR will earn quick interviews!
The RN Director will be responsible for the Clinical and Administrative oversight of the bustling Perioperative Department with 12 OR suites. This includes: PACU, Endo, Ambulatory Services and Sterile Processing. The Nurse Director of Surgical Services will create and implement policies and procedures that are consistent with the facility's mission and values.
This area of New York City provides access to endless entertainment, exquisite restaurants and thriving nightlife. Residents enjoy easy access to beaches, parks, music and arts festivals and water or city views. This location is great for weekend escapes to Hamptons or the famous Jersey Shore!
This hospital has a competitive pay and benefits package. Relocation assistance may be provided. Don't miss out on this exciting and challenging opportunity! Apply today!
The Surgery Department at this 600+ bed respected academic medical center is the largest Service Line within the facility. The Nurse Director of Surgical Services will have the privilege of working with 30+ board-certified Surgeons, delivering high quality, compassionate and comprehensive patient care to the community with a wide range of surgical procedures.
The RN Director of Surgical Services will report to a highly-liked Chief of Surgery and supported by a tenured and experienced team of Nurse Managers who oversee PACU, Sterile Processing, Endo and Ambulatory services. This busy Surgical Services Department performs over 10,000 cases per year.
The Nurse Director of Surgical Services will join this Level 1 Trauma, Non-Profit, Teaching Hospital that was the first to offer Robotic Surgery in the area. The hospital seeks a highly-qualified RN Director to join their dynamic team. An experienced RN Leader, passionate about growing their career is the perfect fit. Nurses who have earned their MSN or CNOR will earn quick interviews!
The RN Director will be responsible for the Clinical and Administrative oversight of the bustling Perioperative Department with 12 OR suites. This includes: PACU, Endo, Ambulatory Services and Sterile Processing. The Nurse Director of Surgical Services will create and implement policies and procedures that are consistent with the facility's mission and values.
This area of New York City provides access to endless entertainment, exquisite restaurants and thriving nightlife. Residents enjoy easy access to beaches, parks, music and arts festivals and water or city views. This location is great for weekend escapes to Hamptons or the famous Jersey Shore!
This hospital has a competitive pay and benefits package. Relocation assistance may be provided. Don't miss out on this exciting and challenging opportunity! Apply today!
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Director of service and operations job description example 2
McDonald's director of service and operations job description
McDonald's, one of the most recognized brands in the world, is seeking a Director - Cybersecurity Operations to join our cybersecurity team as we protect McDonald's. You will collaborate closely with cybersecurity experts, market leads, project managers, and Global Technology solutions teams to ensure the reliable and efficient operation of McDonald's security services. In addition, this role will be responsible for ensuring the effective functioning of the support teams that handle tickets and other operational tasks for McDonald's security services. This person will work closely with others in Global Technology Risk Management and other areas of Global Technology to ensure that our services are meeting the needs of markets, corporate departments, and other stakeholders.
The Director of Cybersecurity Operations will lead a team of global professionals and will work with partners globally to ensure the proper functioning of the processes and people needed to keep critical security and infrastructure services running reliably. This person must set the high-level strategy and direction for those performing daily activities in this area and set clear expectations, goals, and requirements that must be obtained as a measure of success. This position will work closely with market technology teams, GTRM service engineering teams, application owners, key vendors and others to ensure the continued reliable operation of McDonald's cybersecurity services.
Responsibilities
Assess the strategic and practical needs of McDonald's globally to help ensure that the company has a world-class cybersecurity operations program.
Devise a program that helps ensure that cybersecurity services maintain high availability and resiliency at all times.
Work with cross-functional teams to identify and implement ways to reduce support tickets and improve service operation.
Perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
Drive strategic improvement projects within Cybersecurity services and measure their impact. (Continuous improvement methodology).
Ensure security policies, standards, procedures, and guidelines are followed.
Identifies developmental needs of direct reports and develops suggestions to address those needs. Acts as a mentor to team members on projects and provides on-the-job training. Schedules work, assigns responsibility, and delegates authority for assigned projects.
Ability to analyze the most complex operational issues, determine their cause and impact on the business, and identify the corrective action needed to eliminate and prevent the events in the future
Develop strategies and procedures to ensure operations is taken into account as services are created, enhanced, and updated.
Develop and oversee the implementation of a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
Develop and implement appropriate policies, SOPs, training, and guidelines for managing services.
Work closely with the information management program vendors and consultants to improve programs.
Manage the department's annual budget and provide input into future funding of projects to improve operations.
The Director of Cybersecurity Operations will lead a team of global professionals and will work with partners globally to ensure the proper functioning of the processes and people needed to keep critical security and infrastructure services running reliably. This person must set the high-level strategy and direction for those performing daily activities in this area and set clear expectations, goals, and requirements that must be obtained as a measure of success. This position will work closely with market technology teams, GTRM service engineering teams, application owners, key vendors and others to ensure the continued reliable operation of McDonald's cybersecurity services.
Responsibilities
Assess the strategic and practical needs of McDonald's globally to help ensure that the company has a world-class cybersecurity operations program.
Devise a program that helps ensure that cybersecurity services maintain high availability and resiliency at all times.
Work with cross-functional teams to identify and implement ways to reduce support tickets and improve service operation.
Perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
Drive strategic improvement projects within Cybersecurity services and measure their impact. (Continuous improvement methodology).
Ensure security policies, standards, procedures, and guidelines are followed.
Identifies developmental needs of direct reports and develops suggestions to address those needs. Acts as a mentor to team members on projects and provides on-the-job training. Schedules work, assigns responsibility, and delegates authority for assigned projects.
Ability to analyze the most complex operational issues, determine their cause and impact on the business, and identify the corrective action needed to eliminate and prevent the events in the future
Develop strategies and procedures to ensure operations is taken into account as services are created, enhanced, and updated.
Develop and oversee the implementation of a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
Develop and implement appropriate policies, SOPs, training, and guidelines for managing services.
Work closely with the information management program vendors and consultants to improve programs.
Manage the department's annual budget and provide input into future funding of projects to improve operations.
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Director of service and operations job description example 3
Encore director of service and operations job description
Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.
Key Job Responsibilities
Operations Management
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company's standards. Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors. Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear. Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members. Manages staff to support the growth of the business and accomplish the organizational goals. Provides focused and continued coaching to develop the skills of team members. Manages human resources activity including selection, performance management, and training and development. Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Training and Development
Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs. Provides mentoring and coaching to assure the continual development of team members. Trains technical staff and models appropriate use of all technical equipment. Recommends team members for additional training opportunities as needed.
Job Requirements
• High School Diploma is required. Bachelor's degree is preferred.
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• Working knowledge of audio visual equipment in a live show environment
• Experience handling pre-planning and operations of large audio visual events
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
• A valid driver's license is required for team members in positions that operate Company vehicles.
Competencies
• Communication
• Exceeding Customer Expectations
• People Development
• Teamwork
• Concern for Quality
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Key Job Responsibilities
Operations Management
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company's standards. Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors. Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear. Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members. Manages staff to support the growth of the business and accomplish the organizational goals. Provides focused and continued coaching to develop the skills of team members. Manages human resources activity including selection, performance management, and training and development. Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Training and Development
Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs. Provides mentoring and coaching to assure the continual development of team members. Trains technical staff and models appropriate use of all technical equipment. Recommends team members for additional training opportunities as needed.
Job Requirements
• High School Diploma is required. Bachelor's degree is preferred.
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• Working knowledge of audio visual equipment in a live show environment
• Experience handling pre-planning and operations of large audio visual events
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
• A valid driver's license is required for team members in positions that operate Company vehicles.
Competencies
• Communication
• Exceeding Customer Expectations
• People Development
• Teamwork
• Concern for Quality
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
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Updated March 14, 2024
Updated March 14, 2024