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Become A Director Of Social Services

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Working As A Director Of Social Services

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $64,008

    Average Salary

What Does A Director Of Social Services Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Director Of Social Services

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Director Of Social Services Demographics

Gender

Female

83.3%

Male

14.9%

Unknown

1.8%
Ethnicity

White

65.3%

Hispanic or Latino

13.1%

Black or African American

11.6%

Asian

6.8%

Unknown

3.3%
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Languages Spoken

Spanish

71.6%

French

8.8%

Russian

2.0%

Greek

2.0%

German

2.0%

Italian

2.0%

Vietnamese

1.4%

Armenian

1.4%

Hmong

1.4%

Portuguese

0.7%

Chinese

0.7%

Hungarian

0.7%

Bosnian

0.7%

Hebrew

0.7%

Czech

0.7%

Hindi

0.7%

Tagalog

0.7%

Serbian

0.7%

Urdu

0.7%

Arabic

0.7%
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Director Of Social Services Education

Schools

University of Phoenix

11.9%

Capella University

9.8%

Fordham University

6.9%

Walden University

6.3%

University of Texas at Arlington

5.4%

Florida State University

5.4%

Liberty University

5.4%

Stephen F Austin State University

4.7%

Troy University

4.2%

University of Southern California

4.1%

University of Southern Mississippi

3.9%

New York University

3.8%

University of Alabama

3.7%

West Virginia University

3.7%

Temple University

3.5%

Ohio State University

3.5%

Grand Valley State University

3.5%

University of Louisville

3.5%

Texas State University

3.4%

University of Kentucky

3.3%
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Majors

Social Work

48.3%

Psychology

9.5%

Business

5.5%

Sociology

4.2%

Mental Health Counseling

3.6%

Human Services

3.2%

Nursing

3.1%

School Counseling

2.9%

Counseling Psychology

2.7%

Health Care Administration

2.5%

Gerontology

2.2%

Education

1.9%

Criminal Justice

1.8%

Clinical Psychology

1.7%

Management

1.5%

Public Administration

1.4%

Human Development

1.2%

Rehabilitation Science

1.0%

Public Health

0.9%

Human Resources Management

0.9%
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Degrees

Masters

48.0%

Bachelors

34.8%

Other

8.0%

Certificate

2.9%

Associate

2.6%

Doctorate

2.6%

License

0.8%

Diploma

0.3%
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Part Time
Internship
Temporary

Real Director Of Social Services Salaries

Job Title Company Location Start Date Salary
Director, Product Manager, Social Services Mylife.Com Los Angeles, CA Oct 15, 2012 $155,000
Director of Social Services Naples Academy of Ballet Naples, FL Dec 29, 2009 $91,000
Director of Social Service Department Amp Inc. Dba Enriching Lives Rancho Cordova, CA Aug 09, 2016 $88,858
Director of Social Service Department Amp Inc. Dba Enriching Lives Rancho Cordova, CA Sep 14, 2016 $88,858
Social Services Director St. Home Health Corporation Downey, CA Jun 21, 2011 $85,280
Social Services Director Glen Oaks Nursing & Rehabilitation Centre, Ltd. Northbrook, IL Nov 29, 2011 $82,264
Director, Social Services Seacrest Convalescent Hospital CA Feb 28, 2008 $81,247
Director, Development/Social Services University of Utah Salt Lake City, UT Feb 01, 2014 $80,000
Director of Social Services Greenhope Services for Women, Inc. New York, NY Oct 01, 2011 $75,800
Director of Social Services Hudson Guild, Inc. New York, NY Oct 01, 2015 $72,982
Director of Social Service Good Spoon Annandale, VA May 21, 2010 $69,243
Director of Social Services Hudson Guild, Inc. New York, NY Oct 01, 2012 $68,788
Director of Social Services Chicago Irish Immigrant Support Chicago, IL Apr 20, 2016 $68,120
Director of Social Services Ggnsc Administrative Services LLC Malden, MA Feb 03, 2014 $64,697
Director of Social Services Aegis Therapies, Inc. Malden, MA Jan 27, 2014 $64,697
Director of Social Services Ggnsc Administrative Services LLC Malden, MA Jan 27, 2014 $64,697
Social Services Director Pinnacle, Inc. Waukegan, IL Oct 01, 2011 $60,481
Social Services Director Glenlake Terrace Nursing & Rehabilitation Centre Waukegan, IL Oct 01, 2011 $60,481
Social Service Director AG Monrovia, LLC DBA CV Monrovia Healthcare Center Monrovia, CA Apr 22, 2010 $56,078
Director of Social Services Turkish-American Community Center, Inc. Lanham, MD Sep 22, 2016 $55,640
Social Services Director Grand Street Settlement, Inc. New York, NY Oct 01, 2010 $55,000 -
$65,000
Social Services Director Kendall Healthcare Properties III, Inc. Miami, FL Sep 01, 2015 $54,683
Director of Social Services Naples Academy of Ballet, LLC Naples, FL Mar 08, 2011 $54,262
Director of Social Services Naples Academy of Ballet, LLC Naples, FL Mar 14, 2011 $54,262
Director of Social Services The Go Project Inc. New York, NY Mar 21, 2011 $54,000
Social Services Director SAH-Rang-Bong Care, Inc. Columbia, MD Sep 11, 2013 $49,942
Director of Social Services Ahiska Turkish-American Community Center, Inc. Dayton, OH Aug 25, 2015 $46,707

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Top Skills for A Director Of Social Services

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  1. Social Services Department
  2. Bed Facility
  3. Discharge Planning
You can check out examples of real life uses of top skills on resumes here:
  • Supervised social services department for 180 bed facility, developing effective company policies and procedures in support of agency missions.
  • Developed and initiated original marketing plan for new 164-bed facility; designed and coordinated admission process.
  • Facilitated and coordinated family meetings, interdisciplinary team meetings and discharge planning meetings.
  • Complete Minimum Data Set sections B, C, D, E and Q within the required timeframes.
  • Completed social service intake assessments, case management and interventions for consumers within medical units.

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