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  • Sales AI and Experience Orchestration Director

    Genesys 4.5company rating

    Remote director of spa and guest experience job

    ## AI and Experience Orchestration Director**Job Summary:** The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client's business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities.* Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders* Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams* Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting* Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives* Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives* Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team* Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration* Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities* Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services* Ad-hoc duties as required by management* Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills* 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains* Experience with AI-powered customer experience and conversational AI solutions* Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes* Ability to create effective territory and account strategies that support growth objectives* Strong critical thinking, problem solving, and communication skills* Effective presentation skills with the ability to serve as a compelling subject matter expert* Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit *********************** is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr
    $139k-196k yearly est. 2d ago
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  • Director, UX Research - US, Remote

    Vista 4.1company rating

    Remote director of spa and guest experience job

    Our Team At VistaPrint, we help millions of small businesses market themselves with confidence and bring their creative visions to life. Our Product Experience organization operates as empowered product teams practicing continuous discovery, where researchers are embedded partners helping teams make evidence-based decisions about which customer problems to solve. We're scaling personalization capabilities, making design effortless across our entire assortment, and ensuring our expertise is accessible when customers need it most. This means research spanning everything from understanding how small businesses approach branding across their growth journey to optimizing the interactions that help someone confidently complete their order. You'll work in an organization where product decisions are informed by weekly customer conversations, rigorous analysis, and a commitment to solving real problems for the millions of small businesses we serve What You Will Do We're looking for an experienced Director of User Research to scale the impact and operational excellence of our research practice. You'll lead a team of approximately 5 researchers, build the systems that enable high-quality continuous discovery across the organization, and personally lead research that helps senior leaders make better decisions. This role balances three critical responsibilities: developing your team members through thoughtful coaching and mentorship, establishing research operations that increase quality and speed across all product teams, and leading strategic research projects in ambiguous or cross-cutting problem spaces. You'll work closely with Principal Researchers who are embedded in specific product verticals, ensuring they have the support, tools, and processes needed to thrive in continuous discovery work with their product teams. You're joining at a pivotal moment where we're maturing from project-based research to embedded continuous discovery across product teams. Your researchers will be in frequent contact with customers, focused on understanding problems rather than validating solutions. You'll have the autonomy to build research operations from the ground up, establishing the tools, processes, and standards that will define how research works at VistaPrint for years to come. Lead High-Impact Research Tackle the most critical and ambiguous research questions facing the company, particularly those that span multiple product verticals or inform major strategic decisions Use mixed-methods approaches to surface insights that create clarity and drive action Translate complex findings into compelling narratives tailored for executive audiences who need to make decisions quickly Build and Lead the Team Manage and develop a team of approximately 5 UX researchers, creating a culture of rigor, trust, curiosity, and continuous learning Provide coaching tailored to each researcher's experience level and career aspirations, from helping early-career researchers build foundational skills to supporting senior researchers in expanding their strategic impact Partner with Principal Researchers embedded in product verticals to ensure alignment, remove blockers, and share learnings across the organization Establish Research Operational Excellence Build the systems, tools, and processes that enable researchers across VistaPrint to do their best work efficiently and consistently Develop best practices for participant recruitment, study design, knowledge management, and insight sharing that scale across a distributed organization Create the operational foundation that allows research to keep pace with product team velocity while maintaining quality Your Qualifications At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities Experience managing and developing UX researchers, with a track record of building high-performing teams through thoughtful coaching, feedback, and career development Strong operational mindset with experience building or scaling ResearchOps by establishing the systems, tools, and processes that enable research teams to work efficiently and consistently Still hands-on: You're a skilled mixed-methods researcher who can lead complex research projects that inform major decisions, especially in ambiguous or cross-cutting problem spaces Pragmatic and impact-focused. You care about getting to answers that drive decisions, not perfecting research processes for their own sake Experience working in continuous discovery environments or with empowered product teams where research informs what to build, not just how to build it Excellent at synthesizing complexity and telling compelling stories with data, particularly for executive audiences who need to make decisions quickly Comfort navigating ambiguity and shifting between coaching conversations, operational improvements, and leading strategic research project Why Join Us? Build the foundation: Help shape how a modern User Research function runs, scales, and thrives. Support great people: Be the kind of leader others want to work with: empathetic, enabling, and invested in team success. Drive meaningful impact: Contribute to decisions that affect millions of small businesses and the future of VistaPrint Grow your own career: Join a team that values rigor, craft, and growth - for users and for each other. Why You'll Love Working Here There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. About Us VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go. Commitment to Diversity, Equity, & Inclusion VistaPrint exists to help our customers live their dreams. Each dream is unique - and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. Equal Opportunity Employer VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law require #LI-CC1 Compensation: US Target Hiring Range :$207,000.00 - $352,000.00 Per Year Cimpress/Vista is committed to transparent and competitive compensation. In alignment with our compensation philosophy, the target hiring range is based on total cash compensation across our multiple U.S. pay zones. The actual salary offered will depend on factors such as location, education, training, and experience. Cimpress/Vista offers a comprehensive benefits package, including health, wealth and wellness programs, as well as long-term equity incentives, subject to eligibility. Due to current US government policy changes, we are currently not sponsoring new H-1B petitions subject to the $100,000 filing fee under the September 2025 Presidential Proclamation. Candidates with existing work authorization or H-1B status not subject to this fee may still be considered. #LI-CC1
    $115k-169k yearly est. 60d+ ago
  • Director, Growth Web Experience

    1Password

    Remote director of spa and guest experience job

    1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We are seeking a visionary and results-driven Director, Growth Web Experience to define and lead the future of 1Password's digital web presence. As we expand beyond our password management roots into a broader trust, identity, and security category powered by AI, the website becomes the primary stage on which our evolving brand, products, and value proposition come to life. Our web experience is the heartbeat of our growth engine: It fuels our B2C business, reaching millions of consumers through a global self-serve model. It powers B2B self-serve (PLG), driving tens of thousands of new business customers each year. It enables B2B upmarket expansion through tailored, segmented digital journeys for diverse buyer personas across regions and product lines. This leader will craft a unified, high-performance web strategy that meets the needs of each audience while elevating 1Password's emerging category leadership. The ideal candidate brings deep expertise in digital web strategy, analytics, and product-led growth-and the ability to inspire cross-functional teams to deliver exceptional, data-driven experiences that shape the future of our brand. This is a remote opportunity within Canada and the US. What we're looking for: 15+ years leading high-impact digital web experiences in a SaaS or technology environment, with deep experience stewarding large customer-facing properties across B2B and B2C. Proven experience leading global web experiences across multiple languages, regions, and buyer segments, ensuring consistent brand expression while adapting content, messaging, and UX for local markets. Proven leadership experience managing, coaching, and scaling teams, with a track record of developing talent and building healthy, high-performance cultures. Demonstrated ability to define and execute a web strategy that aligns technical implementation, UX, content, experimentation, and growth objectives for a rapidly evolving business. Strong analytical rigor, converting insights into action and driving continuous performance improvements through testing, user research, and data analysis. Solid technical background, enabling effective partnership with Engineering and the ability to translate UX/experience requirements into scalable technical solutions. Hands-on experience with modern marketing technology, including CMS (e.g., Contentful, Webflow, Vercel, etc), experimentation platforms, analytics tools, and feature flag systems. Exceptional program and stakeholder management skills, with the ability to own large-scale initiatives end-to-end-from requirements through delivery and impact measurement. Experience working within strict privacy/security environments, balancing compliance with creative, customer-centric experiences. What you can expect: Strategy Define and own the long-term vision and strategy for all 1Password web properties as our primary digital engagement, brand expression, and acquisition platform across B2B, B2C, employer brand, and corporate storytelling. Ensure the web experience reflects and reinforces 1Password's evolving category leadership. Translate business, brand, and category goals into actionable digital strategies, ensuring that stakeholders understand priorities, trade-offs, and expected outcomes as we continue to evolve the category we lead. Own and drive clear performance against goals and KPIs (e.g., session-to-sign-up conversion, trial activation, traffic quality, SEO/Answer-engine rankings, page speed, accessibility scores) and be accountable for achieving them. Execution & Optimization: Drive a data-driven, iterative web experience roadmap, prioritizing initiatives that improve UX, accelerate growth, and maximize ROI while balancing customer needs, business objectives, and technical constraints. Lead continuous optimization efforts using experimentation, A/B testing, SEO/SEM insights, behavioral analytics, and performance monitoring tools. Ensure learnings translate into scalable improvements. Establish and enforce operational excellence across workflows, sprint planning, release cadence, documentation, and cross-team intake processes. Embrace AI-enabled development tools and modern web platforms to increase speed of delivery, reduce friction in the build process, and multiply the impact of the team while championing the adoption of new technologies that enable rapid iteration, automation, and improved resource efficiency. Proactively manage compliance & governance of the website with ADA, and all laws, regulations (e.g. GDPR) and our high standards around privacy and security Build and lead a high-performing Web Experience team, including web developers, web product managers, UX and SEO/GEO. Set performance expectations and goals, provide continuous feedback, and participate in career development planning and performance reviews. Leadership: Build organizational capability by hiring, onboarding, and developing top talent; identifying gaps; and ensuring the team has the skills and tools needed to excel. Promote cross-functional alignment, partnering closely with Brand, Product Marketing, Product, Sales, and Security teams to ensure web initiatives meet business goals. Serve as the primary stakeholder and subject-matter expert on how the website supports pipeline generation, customer education, brand expression, and strategic initiatives. Partner with Marketing Analytics and Finance to drive forecasting, build data-backed business cases, and measure impact of web initiatives. USA-based roles only: The annual base salary for this role is between $178,000 USD and $267,000 USD and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $162,000 CAD and $243,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at ********************* and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form . For additional information see our Candidate Privacy Notice .
    $162k-267k yearly Auto-Apply 2d ago
  • Director, Product Design & UX Architecture

    Unveiling Opportunities

    Remote director of spa and guest experience job

    About Us At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible-leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you. Please note that under Federal and FedRAMP regulations, hiring for this role is limited to US citizens only. Based on legal requirements, all FedRAMP positions require that the individual be based full-time in the US. What are we looking for? We are seeking a Director of Product Design & UX Architecture to define and scale the user experience for our AI‑powered cybersecurity platform that delivers autonomous prevention, detection, and response across endpoints, identities, cloud workloads, and data. This role blends strategic design leadership, UX architecture, and hands-on design excellence. You will operate as a senior player/coach, shaping long-term UX vision while directly influencing high-impact product initiatives. As a design executive and systems thinker, you will ensure that complex, data-rich security products feel coherent, intuitive, and trustworthy, supporting security teams operating in high-stakes environments. You will be accountable for UX quality across multiple product surfaces and for building a design organization capable of operating at scale. What will you do? UX Vision & Architecture (Strategic Leadership) Define and evolve the end-to-end UX architecture across Endpoint, SIEM, and XDR product surfaces. Establish a cohesive interaction model and information architecture that unifies workflows across detection, investigation, response, and administration. Own the long-term UX vision and ensure alignment with product strategy and business goals. Lead system-level design thinking for complex, data-dense, and highly technical workflows. Ensure consistency, scalability, accessibility, and usability across the product ecosystem. Hands-On Design Leadership (Player) Personally lead or contribute to design for high-impact, high-complexity initiatives. Drive design quality through direct involvement in key workflows, patterns, and frameworks. Set the bar for design craft, rigor, and customer empathy. Review and guide design work across teams through critique and architectural oversight. Organization & People Leadership (Coach) Build, lead, and scale a high-performing product design organization. Manage and mentor senior managers, lead designers, and principal-level ICs. Establish clear career paths, expectations, and performance standards. Attract, hire, and retain top design talent. Foster a culture of accountability, collaboration, and continuous improvement. Cross-Functional & Executive Partnership Partner closely with Product, Engineering, Threat Research, and Executive Leadership. Influence product strategy through user insights, design vision, and architectural thinking. Advocate for design at the leadership level, balancing user needs with technical and business constraints. Communicate design strategy, tradeoffs, and outcomes clearly to executive stakeholders. What skills and knowledge should you bring? Required Qualifications 12+ years of experience in Product Design / UX, with 5+ years in senior leadership roles. Proven experience leading UX for complex B2B or SaaS platforms. Strong background in UX architecture, interaction models, and system-level design. Demonstrated ability to scale design organizations and mature design practices. Hands-on design expertise with the ability to contribute directly at a high level. Experience partnering with senior product and engineering leaders. Preferred Qualifications Experience designing cybersecurity, observability, DevOps, or similarly complex technical products. Familiarity with security workflows such as alert triage, investigations, threat hunting, and incident response. Experience defining or evolving enterprise design systems at scale. Experience supporting multi-product or platform-based organizations. Background in high-growth, fast-scaling product environments. Leadership Attributes Strategic systems thinker with strong design intuition. Player/Coach leader who balances hands-on impact with organizational scale. Trusted partner to executives and cross-functional leaders. Clear, persuasive communicator able to align diverse stakeholders. Customer-obsessed and outcome-driven. Why us? You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry. Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA Unlimited PTO Industry-leading gender-neutral parental leave Paid Company Holidays Paid Sick Time Employee stock purchase program Disability and life insurance Employee assistance program Gym membership reimbursement Cell phone reimbursement Numerous company-sponsored events, including regular happy hours and team-building events This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions. Base Salary Range$241,000-$249,000 USD SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles.
    $241k-249k yearly Auto-Apply 1d ago
  • Director of UI/UX

    Pager Health

    Remote director of spa and guest experience job

    Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America. We believe that healthcare should work for everyone. We believe that it's too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all - one that we're determined to enable. The Director of UI/UX is a senior design leader responsible for setting and executing a modern, customer-centered design vision across Pager Health's product experiences, including web and mobile interfaces, conversational AI experiences (chat and voice), and emerging agentic, LLM-powered interactions. This role sits on the Product team and leads a team of Product Designers, shaping how our platform looks, feels, sounds, and behaves for members, providers, and internal users. This individual will combine deep expertise in UI and UX with strong leadership and strategic thinking. They will be opinionated about design quality, proactive in raising the bar, and relentless about creating intuitive, elegant, and modern front-end experiences. The Director of UI/UX will partner closely with Product Management, Engineering, and other stakeholders to ensure design is a core driver of product strategy and customer value. The ideal candidate is excited about the role AI can play in design workflows and product experiences, stays current on emerging tools and patterns, and is deeply customer centric in how they approach problem solving. Responsibilities: Design Strategy & Vision: Define and evolve a cohesive UI and UX strategy that aligns with Pager Health's product vision and business goals. Establish a modern, scalable design system and visual language that elevates the overall product experience. Conversational & AI Experience Design Define and lead the design of natural language, conversational user experiences, including chatbot interactions, agentic AI workflows, and AI-supported telephonic conversations with members and providers. Establish best practices for conversation design, including dialogue flows, tone, turn-taking, error handling, escalation to humans, and recovery from misunderstanding. Partner closely with Product, Engineering, Clinical, and AI teams to ensure AI-driven experiences are clear, trustworthy, safe, and aligned with clinical and operational realities. Ensure conversational and AI experiences are coherent with screen-based UX, creating seamless, cross-channel journeys across human and AI touchpoints. Advocate for ethical, inclusive, and transparent AI experiences, especially in high-stakes healthcare contexts. Design Leadership & Team Development: Lead, mentor, and grow a team of Product Designers. Set clear expectations, provide regular feedback, and foster a culture of craft excellence, collaboration, and continuous improvement. Customer-Centered Design: Champion a user-first mindset across the Product organization. Ensure customer insights, usability research, and feedback are central to design decisions. Advocate for simple, intuitive solutions to complex healthcare problems. Cross-functional Collaboration: Partner closely with Product Management, Engineering, Data, and Client-facing teams to translate product requirements into thoughtful, high-quality design solutions. Influence roadmaps and priorities through strong design rationale and storytelling. Execution & Quality: Oversee the end-to-end design process from discovery and ideation through delivery and iteration. Maintain a high bar for UI polish, UX clarity, accessibility, conversation quality, and consistency across all front-end and AI-mediated experiences, including voice and chat interactions. Modernization & Innovation: Be aggressive in modernizing the look and feel of Pager Health's front end. Stay current on design trends, interaction patterns, and best practices, and thoughtfully apply them where they add value. AI & Design Tools: Explore, evaluate, and adopt AI-powered design tools and workflows that improve speed, quality, and creativity. Collaborate with Product and Engineering to design, prototype, and evolve AI-driven product experiences, including conversational and agentic interactions, ensuring they meet high standards for usability, trust, and user understanding. Design Systems & Standards: Own and evolve design systems, component libraries, and documentation to ensure scalability and efficiency across teams. Partner with Engineering to ensure strong implementation and alignment. Measurement & Impact: Define and track success metrics related to usability, engagement, and customer satisfaction. Use data and feedback to continuously refine and improve the product experience. Qualifications: · 8+ years of experience in UI and UX design, with significant experience leading product design teams. · Proven ability to define and execute a modern design strategy for complex, customer-facing products. · Deep expertise in UI design, UX principles, interaction design, and usability best practices. · Experience designing or partnering on conversational user experiences, such as chatbots, voice assistants, IVR systems, or AI-mediated workflows. · Understanding of the unique UX challenges of voice, conversation, and AI-driven interactions, including ambiguity, trust, error recovery, and handoff to humans. · Experience applying behavioral economics principles to design user experiences that influence decision-making in complex, high-stakes environments, such as healthcare, including the use of nudges, framing, and cognitive load reduction across digital and conversational interactions. · Strong people leadership skills with experience mentoring and developing designers at multiple levels. · Demonstrated ability to collaborate effectively with Product and Engineering partners in fast-paced environments. · Strong customer empathy and a track record of designing experiences grounded in real user needs. · Hands-on familiarity with modern design tools, prototyping methods, and design systems. · High interest in AI and emerging design technologies, with a willingness to experiment and innovate. · Excellent communication and storytelling skills, with the ability to articulate design decisions and influence stakeholders. · Experience in healthcare or regulated industries is a plus For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $200,000 to $235,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC. At Pager Health, you will work alongside passionate, talented and mission-driven professionals - people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need. You will be encouraged to shape your job, stretch your skills and drive the company's future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people's lives. At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to ******************. Pager Health is committed to protecting the privacy and security of your personal information
    $200k-235k yearly Auto-Apply 3d ago
  • Director, Product Design and UX Research

    Bonterra Resources

    Remote director of spa and guest experience job

    US Salary: $ 130,000 - $180,000 + 15% annual bonus About Us Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. About the Role What You'll Do: Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio. You'll operate as a true player‑coach-hands‑on with the most important work while coaching and growing a multidisciplinary team across products. You'll bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes. Responsibilities: Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects. Manage, support, and grow a high‑performing team of designers and researchers working across multiple products. Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value. Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA. Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns. Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable. Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes. Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration. Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment. Develop talent-hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety. Define and track UX health metrics (adoption, task success, time‑to‑value, NPS/CSAT, accessibility scores) to measure impact. Represent design and research at the leadership table-communicate strategy, risk, trade‑offs, and the business value of UX. Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration. Who You Are: You blend strategic vision with strong craft and people leadership. You thrive in complex, multi‑product environments and care deeply about building inclusive experiences that scale. 8-10+ years in product design/UX (or equivalent experience), including 4-6+ years leading multidisciplinary design and research teams; experience leading managers is a plus. Years are a guide; we prioritize scope and demonstrated impact at org and portfolio scale. Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products. Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact. Consistent record of delivering results-setting clear goals, using data to make decisions, and showing measurable user and business impact. Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions. Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews. Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it. Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs. Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions. Preferred Qualifications (Nice to have) Experience in the social impact, nonprofit, public sector, or adjacent domains. Experience building and governing multi‑brand design systems at scale. Familiarity with experimentation (A/B testing), analytics, and instrumentation for UX metrics. Experience leading distributed/global teams and operating in a matrixed environment What You Can Expect: You will have the opportunity to work on a flagship product(s) that shapes the future of our industry. You'll join a collaborative, innovation-driven environment where design plays a critical role in creating world-class user experiences. Your work will have a direct impact on millions of users, allowing you to make a meaningful contribution to the success of our product and company. You can expect, growth and innovation and to have fun along the way. You will not only be rewarded for your personal achievements, but you will also have the opportunity to be part of an organization that lives by its motto every day: Powering those who power social impact! Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community. At Bonterra, we're building AI-powered tools to solve real human challenges-and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.
    $130k-180k yearly Auto-Apply 21d ago
  • Director of Web Experience (US Remote)

    First Advantage 4.7company rating

    Remote director of spa and guest experience job

    At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. The Director of Web Experience is responsible for the performance, reliability, security, and continuous optimization of the company's website(s). This role ensures the website is always operational, secure, fast, brand-aligned, and optimized to support marketing, revenue growth, lead generation, and customer engagement. This position is a people-leader as well as a hands on contributor who serves as the technical owner of the web ecosystem, partnering closely with Marketing, IT, Security, Product, and Revenue teams. What You'll Do: Website Operations & Performance Own day-to-day performance, uptime, and stability of all corporate web properties Monitor site availability, page speed, SEO performance, and technical health Identify and resolve technical issues, bugs, and broken functionality Ensure optimal performance across desktop and mobile platforms Content & Platform Management Manage CMS platforms (e.g., WordPress, Adobe Experience Manager, Webflow, etc.) Publish and update marketing, product, and brand content Maintain consistent branding, design standards, and user experience Support landing pages, campaign pages, and microsites for GTM initiatives Security, Compliance & Risk Management Maintain security protocols, updates, and patching Ensure GDPR, accessibility (WCAG/ADA), and data privacy compliance Partner with IT and Security on risk prevention and audits Monitor vulnerabilities and manage incident response related to web systems Optimization, Analytics & Growth Enablement Partner with Marketing and RevOps on website conversion optimization Manage tagging, tracking, SEO, and analytics tools (Google Analytics, GTM, etc.) Support A/B testing and optimization initiatives Provide insights on web traffic, funnel performance, and lead conversion Integrations & Technology Partnering Manage integrations with CRM (Salesforce), marketing automation (Marketo/HubSpot), and other platforms Ensure proper data flow across systems Partner with vendors, developers, and agencies as needed Governance & Stakeholder Management Establish and enforce web governance standards and workflows Manage web publishing requests and prioritization Serve as the central point of contact for all website changes Ensure alignment with Brand, Legal, Privacy, and IT What You Will Need to be Successful: 5+ years of experience in website management or web operations Strong experience with CMS platforms (WordPress, AEM, Webflow, etc.) Working knowledge of HTML, CSS, JavaScript (coding not required but preferred) Experience with SEO, web analytics, and optimization tools Understanding of web security, compliance, and accessibility standards Prior experience leading and managing direct and indirect reports Strong project management, prioritization, and stakeholder communication skills Experience in B2B, SaaS, or technology-driven organizations What You May Need to be Successful: Familiarity with Salesforce, Marketo, HubSpot, or similar platforms Experience supporting GTM, demand generation, and digital marketing campaigns Experience working in global organizations with multiple web properties Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140,000-160,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
    $140k-160k yearly Auto-Apply 8d ago
  • Senior Director of UX Product Design

    Zenleads 4.0company rating

    Remote director of spa and guest experience job

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the team: At Apollo, product design is led by an accomplished team with decades of experience from some of the world's most influential product organizations - including Atlassian, Google, PayPal, Intuit, Amazon, and Meta. Collectively, we've shaped and defined the experiences across category-defining SaaS tools, scaled global systems, and built high-performing teams that elevate the impact and culture of design across organizations. Our vision is to build the most customer-obsessed, data-driven, and human-centered design organization in SaaS - one that integrates the power of AI to elevate Apollo's product and set a new standard for go-to-market software design. About the Role As Senior Director of UX Product Design, you'll lead and scale a best-in-class design team focused on creating a seamless end-to-end experience across Apollo's platform. This is a high-impact, strategic role that will define our design vision, drive operational excellence, and partner cross-functionally to deliver intuitive, elegant, and scalable solutions that accelerate both customer and business outcomes. By joining us, you'll help shape not only the future of Apollo, but also the intersection of AI and design - creating intelligent, forward-looking experiences that empower people and redefine what's possible in enterprise software. What You'll Do- Design Leadership & Vision Define and drive a cohesive UX strategy and design vision across Apollo's GTM platform. Champion user-centered design and advocate for experiences that are simple, intuitive, and outcome-oriented. Raise the bar for design quality across interaction, visual, and system design. Leverage emerging technologies and AI to improve product usability, productivity, and customer satisfaction. Translate complex workflows into seamless, scalable experiences that drive retention and growth. People & Organizational Leadership Lead, recruit, and mentor a team of best-in-class designers and design leaders. Foster a collaborative, high-performing design culture grounded in creativity, accountability, and continuous learning. Build strong partnerships across Product, Engineering, Analytics, and Research to drive clarity, efficiency, and shared ownership of the customer experience. Establish frameworks for team development, career progression, and leadership growth. Strategic Collaboration & Impact Align design strategy with company goals to ensure UX drives measurable business outcomes. Partner with cross-functional leaders to integrate design into product planning, roadmaps, and delivery. Champion the role of design in driving product-market fit, customer delight, and operational scale. Establish clear ux success metrics and measure design's impact on engagement, conversion, and retention. Execution & Operational Excellence Oversee the design process from discovery to delivery, ensuring consistency, quality, and velocity. Strengthen design systems via contributions, workflows, and operational frameworks to improve scale and speed. Ensure the team delivers high-quality, on-brand solutions that embody Apollo's standards of craft and usability. Drive continuous improvement through feedback, data, and iteration. What You Bring: 12+ years in Product/UX Design, including 5+ years leading high-performing teams. Proven success building and scaling design organizations in SaaS or enterprise environments. Experience leading large-scale, end-to-end design initiatives that demonstrate measurable business impact. Strong systems thinking, storytelling, and communication skills - able to influence and align at all levels. Deep understanding of design operations, UX metrics, and experience-led growth. Expertise in modern design tools, AI-driven experiences, and responsive platforms. Bachelor's degree (or equivalent experience) in Interaction Design, HCI, or a related field. Outcomes You'll Drive: Establish and execute a design vision that connects end-to-end user journeys. Build and grow a high-performing design organization grounded in collaboration, craft, and impact. Deliver measurable improvements in product usability, customer satisfaction, and retention. Create scalable systems and frameworks that enable speed and consistency across the product. Foster a culture of excellence, innovation, and user empathy that permeates across teams. The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$246,500-$350,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!
    $85k-167k yearly est. Auto-Apply 60d+ ago
  • Director of Product - Consumer Experience

    Mesh 4.4company rating

    Remote director of spa and guest experience job

    At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us! Mesh is seeking a Director of Product, Consumer Experience to lead the consumer-facing heart of our platform. A major barrier to crypto adoption is that today's tools cater to early adopters-burdened by esoteric jargon and intimidating workflows. Your mandate is to change that paradigm. We are building a consumer payment product that rivals the simplicity and polish of mainstream apps like Venmo or Cash App. To succeed, you must artfully balance radical ease of use with the necessary friction of compliance and trust. You will define the "physics" of the product-deciding when crypto technology should be at the forefront and when it should remain invisible. Your work will empower the mainstream user to confidently and comfortably use any asset to pay, unlocking the true potential of the decentralized economy. What You'll Do Own the Consumer Vision: Define and drive the roadmap for the Mesh consumer app. You will translate our powerful orchestration engine into a simple, magical mobile experience that hides the complexity of the blockchain. Master the "Trust" Journey: You are responsible for the most critical friction points: Onboarding and Identity Verification (KYC). You will turn compliance requirements into seamless user flows that build trust rather than cause drop-off. Elevate the Craft: Partner deeply with Design and Engineering to set a new standard for crypto UX. You will sweat the details of every interaction, animation, and error state to ensure our app feels as polished as the best mainstream fintech products (e.g., Cash App, Robinhood). The "Invisible" Crypto Strategy: Make high-stakes decisions on when to expose crypto concepts (keys, gas, networks) and when to abstract them away. You will define the "physics" of the app to balance education with ease of use. Drive Engagement & Growth: Beyond payments, you will own the loops that keep users coming back. You will experiment with social features, rewards, and gamification to drive retention and daily active use. Scale the Team: Recruit, mentor, and grow a high-performing product team. You will foster a culture where data-backed experimentation meets strong product intuition. Who You Are 8+ years in Product Management with a specific focus on consumer mobile apps. You have shipped products that millions of people touch. Fintech or "High-Trust" Experience: You have built products where users deposit money or sensitive data. You understand the psychology of financial anxiety and how to design for trust. Strong Product Taste: You don't just write tickets; you critique designs. You have a portfolio of work demonstrating an obsession with UI polish, micro-interactions, and copy. Onboarding Fluency: You have successfully optimized complex signup flows involving identity verification or account linking (e.g., Plaid). Data + Intuition: You are comfortable with cohort analysis and A/B testing, but you also know when to ignore the data to make a bold bet on brand and experience. Leadership: Proven experience managing teams and creating a culture of excellence. You can give direct feedback to designers and engineers in a way that motivates them. Crypto Curiosity: While deep crypto expertise is not mandatory, you must be fascinated by the potential of the technology and eager to "de-jargon" it for the masses. Why You'll Love It Here At Mesh, you're not stepping into a typical role-you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big-this is where you'll want to be. How We Care For Our Team We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO-and we mean it. Take the time you need to recharge and show up at your best. We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work. Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $90k-173k yearly est. Auto-Apply 16d ago
  • Director, UX Product Design

    Higharc

    Remote director of spa and guest experience job

    About Us Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors-industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking an accomplished Director, UX Product Design to lead our growing Product org. In this role, you'll be the manager of the design and end-to-end experience of a product from conception to launch in partnership with product managers and engineers. What You'll Do Serving as a player-coach, you'll balancing hands-on individual contributor design responsibilities with leadership duties to support team growth and deliver high-quality product experiences. Expect to: Build and manage a talented team of designers and leaders that consistently delivers on projects and is well-balanced across a range of design skill sets. Be responsible for overall team performance and health, resource allocation, and project prioritization. Take broad, conceptual ideas and turn them into useful and valuable products incorporating expertise in UX design, 3D real-time experience design, and workflow design. Cultivate a healthy design process for the team, and be a key contributor to your organization's product strategy, driving business outcomes through design. Effectively communicate your team's product goals (both within the team and outside the team), and connect related projects across the company so that problems or joint decisions can be resolved quickly. Proactively solicit and provide feedback from designers and a broader product team in order to continually raise our bar for quality. Stay on top of industry trends and emerging technologies, including advancements in Artificial Intelligence, 3D real-time tools, shopping and configurator products. About You You're a product-minded design leader who thrives on solving complex problems and crafting user-centered solutions. You're passionate about improving how people design and live in their homes-and energized by the opportunity to make a meaningful dent in an outdated industry. You have: 7+ years of hands-on design experience 2+ years as a people manager: building, managing, and leading design teams A strong portfolio that showcases your process, thinking, and ability to simplify complexity Experience with intuitive design (configurator or otherwise) A systems-thinking mindset with the ability to balance detail with big-picture product vision Innovative design systems thinking with a bias towards craft and excellence Deep user empathy and a clear, confident communication style with your direct reports and crossfunctional teams. Comfort articulating trade-offs, managing ambiguity, and driving toward clarity in fast-moving environments A major plus if you also bring: A background or passion in architecture, construction tech, or home design Familiarity with 3D tools or environments (e.g., Revit, Rhino, SketchUp, Unity, Three.js) Both B2B and consumer design experience Working at Higharc Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.
    $107k-165k yearly est. Auto-Apply 60d+ ago
  • Director of UX Design

    Iherb 4.6company rating

    Remote director of spa and guest experience job

    The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers. Job Expectations: Leadership & Strategy Define and drive the long-term UX vision and strategy for iHerb's web and mobile platforms. Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app) Build, mentor, and inspire a team of UX designers, researchers, and design managers. Advocate for design thinking and human-centered design practices across the organization. Help to build a strong design culture within the organization Get hands-on with projects when necessary to drive projects forward Collaboration & Execution Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution. Translate business objectives into customer-centric design solutions that drive growth and retention. Establish and maintain scalable design systems, ensuring consistency across platforms. Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration. Innovation & Customer Experience Use research, data, and insights to inform design decisions and continuously improve usability. Stay ahead of industry trends, tools, and best practices to evolve iHerb's design capabilities. Champion accessibility and inclusivity, ensuring products are usable by customers worldwide. Knowledge, Skills, and Abilities: Required: Experience with A/B testing Strong portfolio showcasing design leadership, strategy, and execution Experience leading a product focused high-performance design team Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution Experience managing processes and teams in an agile/scrum environment Experience working with design systems and tools such as Figma A user-centered design approach and highly collaborative, low-ego approach to design Experience attracting, hiring and retaining top design talent Equipment Knowledge: Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.) Experience with Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred Experience Requirements: Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred. Education Requirements: Bachelor's Degree in Art, UI/UX Design or related field required, or equivalent work experience Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise in the work environment is usually moderate. Other factors are: Hectic, fast-paced with multi-level distractions Professional, yet casual work environment Office / Warehouse environment Ability to work extended hours as required #LI-JC1 The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company's 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com. Anticipated Pay Scale:$205,956-$275,834 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to *************************. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit ********************** For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
    $77k-154k yearly est. Auto-Apply 10d ago
  • Quality Director- Label/Packaging experience strongly preferred

    The Kennedy Group Limited 4.4company rating

    Remote director of spa and guest experience job

    About Inovar Packaging Group Inovar Packaging Group, LLC is proud to be one of North America's premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, top-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships. This can be a remote position with travel to our sites across the United States. Why Join Us? * Competitive pay with bonus program * Comprehensive benefits package, including medical, dental, vision, life insurance, and short/long-term disability * Company equity opportunities * 401(k) Retirement Plan with a generous company match * Paid Time Off (PTO) and company holidays * Tuition assistance * Growth opportunities within a rapidly expanding company Job Summary We are seeking an experienced Director of Quality with a proven background in labels, shrink sleeves, and flexible packaging. This role is responsible for developing, implementing, and managing quality systems that ensure compliance with customer requirements, regulatory standards, and industry best practices. The Director of Quality will lead continuous improvement initiatives, drive operational excellence, and champion a culture of quality throughout all business functions. Collaboration across operations, production, supply chain, and customer service is critical to ensuring that every product leaving our facilities meets the highest standards of accuracy, consistency, and performance. Key Objectives * Quality Management System (QMS): Develop, implement, and maintain QMS programs to meet ISO, GMP, and customer requirements specific to the labels and packaging industry. * Industry-Specific Excellence: Apply expertise in labels, shrink sleeves, and flexible packaging to improve processes, reduce defects, and ensure product consistency. * Continuous Improvement: Lead Kaizen events and Lean/Six Sigma projects focused on waste reduction, process efficiency, and defect prevention. * Compliance & Auditing: Manage internal, external, and customer audits; address non-conformities promptly; ensure documentation supports compliance. * Supplier Quality: Establish supplier standards and perform ongoing assessments to verify raw material quality and consistency. * Customer Quality: Serve as the primary escalation point for customer quality concerns, driving timely resolutions and building trust. * Data & Reporting: Track and analyze quality metrics, identify trends, and provide insights to senior leadership to inform strategic decisions. * Team Leadership: Build, mentor, and develop the quality team; foster accountability and professional growth within the department. Qualifications * Bachelor's degree in Quality Management, Engineering, Packaging Science, or a related field (Master's degree preferred). * Minimum of 7-10 years of progressive experience in quality management, with at least 5 years in labels, shrink sleeves, or flexible packaging. * Strong knowledge of ISO standards, GMP, FDA packaging regulations, and customer-driven audit processes. * Demonstrated success leading quality teams in a manufacturing environment. * Proven ability to partner with cross-functional leaders in operations, production, and supply chain. * Certifications such as Six Sigma Black Belt, Lean Manufacturing, or ISO Lead Auditor are highly desirable. Desired Skills * In-depth knowledge of quality assurance methodologies and regulatory requirements for pressure-sensitive labels, shrink sleeves, and flexible packaging. * Proficiency in ERP, quality management systems, and statistical process control tools. * Strong leadership and team development skills. * Excellent analytical, organizational, and communication skills. * Ability to thrive in a fast-paced, customer-focused environment. If you're ready to make an impact by driving world-class quality in the labels and packaging industry, Inovar is the place for you! Equal Opportunity Employer Statement Inovar Packaging Group and its subsidiaries are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $98k-136k yearly est. 30d ago
  • Quality Director- Label/Packaging experience strongly preferred

    Inovar Packaging

    Remote director of spa and guest experience job

    Group Inovar Packaging Group, LLC is proud to be one of North America's premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, top-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships. This can be a remote position with travel to our sites across the United States. Why Join Us? Competitive pay with bonus program Comprehensive benefits package, including medical, dental, vision, life insurance, and short/long-term disability Company equity opportunities 401(k) Retirement Plan with a generous company match Paid Time Off (PTO) and company holidays Tuition assistance Growth opportunities within a rapidly expanding company Job Summary We are seeking an experienced Director of Quality with a proven background in labels, shrink sleeves, and flexible packaging. This role is responsible for developing, implementing, and managing quality systems that ensure compliance with customer requirements, regulatory standards, and industry best practices. The Director of Quality will lead continuous improvement initiatives, drive operational excellence, and champion a culture of quality throughout all business functions. Collaboration across operations, production, supply chain, and customer service is critical to ensuring that every product leaving our facilities meets the highest standards of accuracy, consistency, and performance. Key Objectives Quality Management System (QMS): Develop, implement, and maintain QMS programs to meet ISO, GMP, and customer requirements specific to the labels and packaging industry. Industry-Specific Excellence: Apply expertise in labels, shrink sleeves, and flexible packaging to improve processes, reduce defects, and ensure product consistency. Continuous Improvement: Lead Kaizen events and Lean/Six Sigma projects focused on waste reduction, process efficiency, and defect prevention. Compliance & Auditing: Manage internal, external, and customer audits; address non-conformities promptly; ensure documentation supports compliance. Supplier Quality: Establish supplier standards and perform ongoing assessments to verify raw material quality and consistency. Customer Quality: Serve as the primary escalation point for customer quality concerns, driving timely resolutions and building trust. Data & Reporting: Track and analyze quality metrics, identify trends, and provide insights to senior leadership to inform strategic decisions. Team Leadership: Build, mentor, and develop the quality team; foster accountability and professional growth within the department. Qualifications Bachelor's degree in Quality Management, Engineering, Packaging Science, or a related field (Master's degree preferred). Minimum of 7-10 years of progressive experience in quality management, with at least 5 years in labels, shrink sleeves, or flexible packaging. Strong knowledge of ISO standards, GMP, FDA packaging regulations, and customer-driven audit processes. Demonstrated success leading quality teams in a manufacturing environment. Proven ability to partner with cross-functional leaders in operations, production, and supply chain. Certifications such as Six Sigma Black Belt, Lean Manufacturing, or ISO Lead Auditor are highly desirable. Desired Skills In-depth knowledge of quality assurance methodologies and regulatory requirements for pressure-sensitive labels, shrink sleeves, and flexible packaging. Proficiency in ERP, quality management systems, and statistical process control tools. Strong leadership and team development skills. Excellent analytical, organizational, and communication skills. Ability to thrive in a fast-paced, customer-focused environment. If you're ready to make an impact by driving world-class quality in the labels and packaging industry, Inovar is the place for you! Equal Opportunity Employer Statement Inovar Packaging Group and its subsidiaries are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $95k-153k yearly est. Auto-Apply 29d ago
  • Director of UX, Upmarket

    All 4.2company rating

    Remote director of spa and guest experience job

    About the Role HubSpot is searching for a strategic and empathetic design leader to join our User Experience organization and drive the vision for our Upmarket segment - a rapidly growing customer base that represents HubSpot's highest-value opportunity. The Director of UX for Upmarket will shape how larger and more complex businesses experience HubSpot, leading a talented team of designers to create intuitive, powerful, and scalable solutions that help our customers grow. This role sits at the intersection of design craft, strategy, and business impact. You'll partner closely with Product, Engineering, and Research leadership to set the long-term vision for how HubSpot serves Upmarket customers and ensure that the experience quality meets the same high bar that defines our product-led growth model. What You'll Do Lead and scale a team of experienced product designers (and researcher) responsible for end-to-end experience design across the Upmarket product area. Shape the UX strategy for the Upmarket customer journey - balancing enterprise-grade needs with HubSpot's hallmark simplicity. Partner cross-functionally with Product, Engineering, and Research to define objectives, prioritize opportunities, and drive clarity from complexity. Evolve our admin experience and other key surfaces that support enterprise-level governance, access management, data privacy, and multi-user collaboration. Champion design quality and craft - coaching designers to deliver consumer-grade experiences while solving enterprise-scale problems. Establish systems and frameworks that help teams work efficiently across multiple product lines and customer contexts. Build team health and culture, ensuring a strong sense of belonging, purpose, and professional growth across distributed teams (US East Coast + EMEA). Represent the customer in strategic discussions and help influence executive decisions with clear storytelling and design insight. What You'll Bring Experience managing design managers, senior ICs and user researchers Experience leading design in B2B SaaS, ideally within commerce, platform, or administrative systems for mid-market to enterprise customers. Fluency in platform design and information architecture, able to connect systems thinking with human-centered execution. Strong strategic acumen - able to balance long-term vision with near-term delivery and business outcomes. Technical fluency - comfortable working in complex technical domains, collaborating closely with engineers, and understanding platform constraints. Track record of coaching high-performing designers to elevate craft, clarity, and impact. Ability to thrive in ambiguity, bringing structure to complex problems while maintaining empathy and creativity. Why This Role Matters HubSpot's goal is to grow from a $1B to $2B+ business by 2028, and Upmarket customers are key to achieving that vision. These customers drive the majority of our revenue, represent higher retention, and have significantly greater lifetime value. This leader will have direct impact on how we evolve our product offering and experience to meet the sophistication, governance, and scale needs of our fastest-growing segment. You'll be joining at a time when the Upmarket product experience is maturing - ripe for innovation, definition, and leadership. This is a rare opportunity to shape the future of HubSpot's most strategically important user base and guide a passionate, talented team doing their best work. About UX at HubSpot HubSpot's UX organization is a diverse and distributed group of 250+ designers, researchers, and content strategists building consumer-grade experiences for millions of business users. We work in close partnership with our Product and Engineering peers, grounded in shared ownership, data-driven insight, and a belief that the best design is both usable and delightful. We invest deeply in our people - building healthy, inclusive teams and ensuring every designer has the autonomy and support to solve real customer problems at scale. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$280,375-$448,625 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
    $87k-138k yearly est. Auto-Apply 7d ago
  • Director of Resident Experience

    Coastal Ridge Real Estate

    Director of spa and guest experience job in Columbus, OH

    What You'll Do: The Director of Resident Experience is the steward of how our communities look, feel, and serve our residents every day, at every property. This corporate, field-forward leader ensures our standards for curb appeal, cleanliness, hospitality, and resident services are consistently executed across our growing portfolio. In this newly created role, you will spend 50-75% of your time in the field, partnering with onsite teams and Operations leadership to translate expectations into daily habits that residents and clients can see and feel. Where You'll Work: In this role, you'll immerse yourself across the Coastal Ridge Real Estate portfolio of communities throughout the United States on a rolling basis. Travel will account for approximately 50-75% of the role, with the remaining time based out of our Columbus, OH headquarters. What You'll Own: Own portfolio-wide expectations for community presentation, hospitality, and resident experience, ensuring consistent execution across all properties. Define, document, and evolve clear standards for curb appeal, cleanliness, community presentation, readiness, service behaviors, and hospitality expectations. Conduct regular site visits, walk-throughs, and experience audits to evaluate compliance with established presentation, cleanliness, and hospitality standards across curb appeal, common areas, amenity spaces, models, leasing offices, and resident-facing interactions. Leverage audits, observations, resident feedback, online reviews, and survey data to identify trends, prioritize risks, and recommend improvements to Operations and leadership. Support and reinforce hospitality-focused training tied directly to standards, audits, and real-world execution in the field. Partner with Operations teams to close gaps through coaching, clear feedback, follow-up expectations, and corrective action plans when standards are not met. Ensure residents have a consistent, on-brand experience regardless of market, asset type, or team. Other duties and projects as directed and assigned. What You'll Bring: Bachelor's degree or equivalent job-related experience required. Degree in Real Estate, Property Management, or Hospitality preferred. 7+ years' experience managing luxury Class A communities within multifamily or student housing industry is preferred, including experienced as a Regional Property Manager or equivalent. Consideration will be given to transferable industries (e.g., hospitality or retail) Experience with Entrata, AIRM or other property management software strongly preferred. Must have a valid driver's license and reliable transportation. Must have or be willing to obtain all licenses and/or certifications as required by State and Local jurisdictions. Who You Are: A hospitality-minded leader with a high bar. You believe details matter and hold teams accountable through clarity, consistency, and coaching. A field-forward influencer . You gain credibility and buy-in by being on-site and partnering with teams to turn expectations into day-to-day execution. Standards-driven and direct. You set clear expectations, audit execution, and hold teams accountable to presentation, cleanliness, and service standards in a fair and consistent manner. A strategic builder. You bring an executive mindset and are comfortable creating - establishing and enforcing portfolio-wide hospitality standards, building programs, and optimizing for scalability across a growing portfolio of assets. Our Company: Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust. What You'll Get: As a Coastal Ridge Real Estate associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.
    $83k-130k yearly est. 23d ago
  • Director of User Experience

    Maximus 4.3company rating

    Director of spa and guest experience job in Columbus, OH

    Description & Requirements Maximus is currently seeking a Director of User Experience to join our dynamic, matrixed team dedicated to delivering outstanding user-centered experiences across both digital and analog channels for our government customers across our state and local and federal businesses in the United States, Canada, UK, and Saudi Arabia. As a trusted partner to governments across the globe, Maximus helps reimagine how public services are delivered amid complex technology, health, economic, environmental, and social challenges. This is a hybrid role based in Princeton, NJ. You must live within a commutable distance of the office and regularly work on-site. Essential Duties and Responsibilities: - Direct the writing, design, translation, review, and testing of print and digital program materials. - Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements. - Develop and recommend innovative methods, techniques, and criteria for project execution. - Coach project teams, manage assignments/schedules, and ensure successful completion of tasks. - Review project deliverables to ensure compliance with acceptance criteria and contract requirements. - Provide accurate and timely communication of risks, issues, and mitigation plans. - Develop and maintain project plan, meeting agendas/minutes, status reports, and financial tracking. - Build relationships and grow trust with clients, stakeholders, other departments, and digital team. - Influence others to accept and follow policies, procedures, practices and approaches. Job-Specific Essential Duties and Responsibilities: - Conceptualize and execute design across digital channels, translating complex government policies into compelling experiences. - Provide thought leadership and collaborate with cross-functional teams to drive experience direction. - Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows. - Collaborate with product managers and other designers to define, prioritize, and solve problems. - Make strategic design and user-experience decisions related to core, and new, functions, and features. - Manage relationships with external partners, freelancers, and vendors, as needed. - Support business development through estimation, solutioning, and high-level staffing plans. - Partner with cross-functional teams-including product managers, designers, and peers in creative content-to align experience design with platform capabilities, content strategy, and delivery excellence. - Champion the adoption of emerging UX trends, tools, and best practices to continuously improve design standards and methodologies. - Leverage insights and analytics into every stage of decision-making to deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance. - Facilitate client discussions and workshops, lead critiques, and coach fellow designers using methodologies grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner. Minimum Requirements - Bachelor's degree in related field required. - 10-12 years of related professional experience required. - Minimum 2 years experience managing a department of professional level employees. - Proficient in Microsoft Project. Job-Specific Minimum Requirements: - 10 years designing web, mobile, social, and interactive experiences through full development cycles in discovery, concepting, prototyping, testing, and delivery. - 5 years of demonstrated success leading in a client-facing role agency or consultancy. - Expert proficiency with modern design tools, prototyping, and collaboration platforms. Preferred Skills and Qualifications: - Proven track record building inclusive, high-performing creative teams. - Experience in government, healthcare, financial, or other regulated sectors. - Advanced degree in user experience, information design, human computer interaction, interaction design, computer science, or information technology. - Knowledge of UI design patterns including SPA, RIA, and AI/chat/voice interfaces. #techjobs #veteranspage #LI-PN1 #LI-Remote #HotJobs1216LI #HotJobs1216FB #HotJobs1216X #HotJobs1216TH #TrendingJobs #HotJobs1223LI #HotJobs1223FB #HotJobs1223X #HotJobs1223TH #HotJobs1230LI #HotJobs1230FB #HotJobs1230X #HotJobs1230TH #HotJobs0121LI #HotJobs0121FB #HotJobs0121X #HotJobs0121TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 170,000.00 Maximum Salary $ 185,000.00
    $75k-125k yearly est. Easy Apply 7d ago
  • Director, UX Design

    Victoria's Secret 4.1company rating

    Director of spa and guest experience job in Reynoldsburg, OH

    Your Role The Director, UX Design provides strategic leadership for a multidisciplinary design organization responsible for delivering high-quality, scalable user experiences across the enterprise digital ecosystem. This role sets the vision for experience excellence, ensuring UX strategies and solutions align with platform standards, business objectives, and evolving customer needs. Partnering closely with senior leaders across product, engineering, and brand organizations, the Director drives a unified experience strategy that supports both core platform teams building configurable capabilities and brand-facing teams implementing those capabilities. By championing user centered design methodologies and operational rigor, this role ensures the creation of consistent, efficient, and differentiated end-user experiences at scale. Why You Belong Here At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. Your Impact * Partner with UX and digital platform leadership to support and execute the overall UX vision across assigned products or platform areas * Ensure all user experiences adhere to established design principles, standards, and guidelines * Lead and implement best-in-class UX processes that promote consistency, repeatability, and efficiency across teams * Review and guide outcomes of design studio exercises and collaborative workshops to ensure alignment with business and user goals * Act as a senior UX point of contact for select e-commerce platform tenants and cross-functional partners * Collaborate with UX leads and peers to identify emerging UX trends and opportunities through pattern recognition and shared learning * Work closely with cross-functional partners (Product, Engineering, Analytics) to align on processes, methodology, and delivery expectations * Continuously assess and improve team effectiveness, workflow, and delivery quality * Participate in hiring and talent development efforts; contribute to building and maintaining a strong pipeline of UX talent * Manage and support designers through coaching, performance feedback, career development planning, and day-to-day guidance * Mentor team members on UX craft, systems thinking, and professional growth; model strong design leadership and collaboration * Use and advocate for a systems-based design methodology that enables scalable, multi-tenant solutions * Leverage data, analytics, and user feedback to evaluate the effectiveness of design solutions and inform future iterations * Contribute to annual North Star planning and product roadmap discussions to ensure alignment with user needs and UX best practices * Give back to the UX community through critiques, knowledge sharing, case studies, and continuous improvement of team practices Click here for benefit details related to this position. Minimum Salary: $148,000.00 Maximum Salary: $209,790.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passionate advocate for the end user and for evidence-informed design decisions * Strong expertise in UI, interaction design, and experience architecture * Extensive experience working within Lean and Agile development environments * Proven ability to guide teams through complex design challenges and deliver clear, user-centered solutions * Sophisticated visual and interaction design sensibility * Solid understanding of e-commerce and usability best practices * Collaborative, inclusive, and adaptable leader * Highly organized with strong attention to detail and follow-through * Ability to manage competing priorities in a fast-paced environment * Positive, constructive, and growth-oriented leadership style Additional Requirements * Bachelor's degree in Design, Human-Computer Interaction, or equivalent professional experience * 10+ years of professional UX or product design experience * 5+ years of people management or team leadership experience preferred * Proficiency with industry-standard design tools (e.g., Figma) * Working knowledge of front-end technologies (HTML, CSS, JavaScript) and how design translates into implementation * E-commerce experience strongly preferred * Demonstrated ability to deliver against both business and creative objectives through design We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $45k-91k yearly est. 13d ago
  • Spa Manager

    Dermafix Spa

    Director of spa and guest experience job in Columbus, OH

    Sales Manager URGENT!! Our spa is on the lookout for a dedicated and passionate sales expert to join our team as a Sales Manager; you'll play a vital role in promoting and selling our range of treatments, packages, and skincare regimens while providing expert advice to customers and meeting sales targets through exceptional customer service. Your goal will be to increase bookings, expand our client base, and ensure the overall success of our spa services. Benefits: If you are willing to relocate to any of our other location then tickets, gas etc. will be provided by the company itself. Key Responsibilities: -Develop and implement sales strategies to achieve revenue goals and expand our client base. -Build and maintain strong relationships with both new and existing clients to ensure repeat business and customer satisfaction. -Exceed sales targets, providing training, guidance, and support as needed. -Ensure exceptional service and customer experience by handling client inquiries, managing complaints, and ensuring that each customer leaves satisfied. -Monitor sales performance and prepare regular reports for upper management, identifying trends and areas for improvement. -Collaborate with the team to develop promotions, packages, and strategies to attract new customers and retain existing ones. -Maintain a thorough understanding of all spa services, treatments, and packages to effectively sell them to clients. Requirements: -Proven experience in sales or business development, preferably in the wellness, spa, or hospitality industry. -Strong leadership skills with a track record of managing a team to success. -Exceptional communication and interpersonal skills. -Ability to build strong customer relationships and understand client needs. -Goal-oriented with a passion for exceeding sales targets. -Knowledge of spa services, treatments, and wellness trends is a plus. -Ability to work flexible hours to meet the needs of the business. -A proactive, self-motivated, and energetic approach to sales and problem-solving. -Strong organizational and time management skills. Job Type: Full-Time Monday through Friday: 10 AM - 6 PM Sunday: 11 AM- 6 PM Salary: $3,000 per month +commission OTE (On Target Earnings): $100,000+ per year with base salary plus commission. How to Apply: Please send your most current resume with the best contact number and email to reach you, and someone from our recruiting team will contact you shortly.
    $100k yearly Auto-Apply 60d+ ago
  • Director of Orientation and First Year Experience

    Denison University 4.3company rating

    Director of spa and guest experience job in Granville, OH

    The Director of Orientation and First-Year Experience provides strategic leadership and operational oversight for programs that support new students in their transition to college life. This position is responsible for developing, implementing, and assessing comprehensive orientation programs and year-round first-year experience initiatives that foster student engagement, belonging, social life, retention, and academic success. The Director serves as a key partner in advancing the institution's commitment to holistic student development and will collaborate closely with colleagues across the College. Essential Job Functions: Cultivate an inclusive campus experience that facilitates student engagement, social inclusion, intellectual curiosity, and personal exploration in collaboration with students and colleagues. Manage all orientation programs, as well as social programming to support students and their transition to Denison University. Plan, coordinate, and execute comprehensive new student orientation programs for first-year students and support orientation programs for other student populations. Collaborate with a broad range of campus stakeholders to design inclusive orientation content that integrates academic and co-curricular components. Implement and lead a year-long First-Year Experience (FYE) program designed to promote academic success, social integration, and personal development. Design and implement assessment tools to evaluate program effectiveness and student outcomes; use data to inform decisions, improve programming, and support retention and student success efforts. Oversee the staff, general planning, budgets, and assessment of all orientation programs. Partner with the Provost's Office to create opportunities for engagement with faculty to support the holistic development of our students as well as support the orientation and academic advising efforts of first-year students. Service in on-call rotation. Minimum Qualifications: Master's in Higher Education, Student Affairs, or related field 5+ years of professional experience in higher education/student affairs preferred. Understanding of how the first-year experience is situated within a selective, rigorous four-year residential college environment. Knowledge of high-impact practices related to supporting students' transition to college life. Awareness of the concerns of parents of traditional-aged college students. Demonstrated ability to work in collaboration with students, faculty, administrators, parents, & external partners. Ability to develop strategies, set priorities and handle multiple tasks while meeting deadlines. Strong project management skills; experience leading meetings; producing/editing publications; excellent analytical, organizational and communication skills. Experience developing and supervising professional or student-staff. Ability to be an innovative thinker and problem solver; and effective at developing and implementing solutions. Able to work independently and carry out assignments and projects without detailed instructions. Evening and weekend work required, including flexibility of work hours and availability to attend to emergent situations on campus as needed. Excellent oral and written communication skills and computer skills required. Proficient in Google, Microsoft Word, and Microsoft Excel. Preferred Qualifications: 7+ years of professional experience in higher education/student affairs preferred. Prior experience in the preparation and presentation of workshops preferred. Physical Demands: Occasionally work long hours, especially during orientation programs.
    $80k-101k yearly est. Auto-Apply 60d+ ago
  • Spa Associate

    Hand & Stone 4.1company rating

    Director of spa and guest experience job in Reynoldsburg, OH

    Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Reynoldsburg, is seeking a Spa Associate. You are a critical link in ensuring that our 1customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We are open Sunday 10AM-6PM, Monday-Friday 9AM-9PM, Saturday 9AM-8PM This position is part time. This position is hourly + commission! We are hiring people for the position that are available evenings and weekends: Responsibilities: * Meet membership sales goals * Detailed knowledge of the menu of services - don't worry, we'll train you! * Have excellent customer service to members and guests, while building relationships that last * Capable of working flexible hours * Effectively communicate sales, promotions, and service options with clients * Uphold spa cleanliness standards * Bring a positive and energetic attitude * Answer phones, schedule appointments, and file documents * Perform various other duties as assigned What's in it for you? * Competitive Compensation - hourly wage PLUS commissions PLUS bonuses! * Contests - do you want to put your sales skills to the test? See what we have in store! * Career Advancement - You have the potential for rapid advancement, including management roles, based on performance. * Ongoing Training - We are ALWAYS learning and improving. * Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too! * Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards? * Health Insurance! * Paid Time Off after 1 Year of Employment * Retirement Plan (Shared Profit Plan) Job Type: Full-time Salary: $12.00 - $13.00 per hour Benefits: * Employee discount Shift: * Day shift * Evening shift Weekly day range: * Weekend availability Ability to commute/relocate: * Reynoldsburg, OH 43068: Reliably commute or planning to relocate before starting work (Required) Shift availability: * Night Shift (Required) * Day Shift (Required) Work Location: One location
    $12-13 hourly 11d ago

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