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Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.Education
A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.Work Experience
Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.Important Qualities
Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.
Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.
Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.
Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.
Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.
Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.
|Job Title||Company||Location||Start Date||Salary|
|Director, Quality Consent Decree Support Service||Genzyme Therapeutic Products Limited Partnership||Cambridge, MA||Dec 09, 2013||$168,300 -
|DIR., Database Support Services||Tracfone Wireless, Inc.||Medley, FL||Jan 11, 2015||$150,970|
|Director, Financial Support Services||Ralph Lauren Corporation||Lyndhurst, NJ||Nov 13, 2016||$143,000|
|Director I, Service Support||Sap America, Inc.||Newtown, PA||Jul 19, 2010||$137,000|
|Director of Support Services||Valud Consulting LLC||Addison, TX||Jan 12, 2016||$135,000|
|Director, Global Quality System Support Services||Genzyme Corporation||MA||Oct 01, 2011||$133,765 -
|Head of Support & Client Services||Credit Market Analysis USA Inc.||New York, NY||Nov 28, 2011||$130,000|
|Head of Business Support and Services||Dexia Credit Local, New York Branch||New York, NY||Dec 15, 2015||$128,125|
|Program Director, Procedural and Support Services||University of Chicago Medical Center||Chicago, IL||Dec 14, 2015||$117,500|
|Director I, Service Support||Sap America, Inc.||Newtown, PA||Apr 14, 2012||$114,900 -
|Director, Site Support Services||Stanford Health Care||Newark, CA||Dec 12, 2016||$113,838 -
|Associate, Release Services Environment Support||JP Morgan Chase & Co||New York, NY||May 19, 2016||$110,000|
|Director of Global Support Services||Arinc Incorporated||Edgewater, MD||Jan 06, 2010||$95,000 -
|Director of Support Services||Associated Veterans, LLC-Quality Solutions||Cedar Falls, IA||Oct 10, 2011||$91,828|
|Director SAP Support Services||Radiant Global Logisitics Inc.||Bellevue, WA||Jan 10, 2016||$88,000|
|Associate, Mortgage Support Services||Jpmorgan Chase & Co.||Newark, DE||Oct 01, 2013||$84,000|
|Director of Disability Support Services||Fairleigh Dickinson University||Madison, NJ||Nov 23, 2016||$82,784|
|Director SAP Support Services||Radiant Global Logisitics Inc.||Bellevue, WA||Oct 01, 2013||$80,000|
|Director of Disability Support Services||Fairleigh Dickinson University||Madison, NJ||Jan 25, 2016||$75,629|
|Director of Academic Support Services||National Collegiate Preparatory Public Charter HS||Washington, DC||Aug 01, 2009||$75,000|
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