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Become A Director Of Support Services

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Working As A Director Of Support Services

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $63,530

    Average Salary

What Does A Director Of Support Services Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Director Of Support Services

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Director Of Support Services jobs

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Average Length of Employment
Chief Of Service 4.1 years
Service Director 3.8 years
Director 3.7 years
Chief Of Staff 2.6 years
Top Employers Before
Manager 8.6%
Director 8.6%
Supervisor 3.6%
Consultant 3.6%
Top Employers After
Director 10.5%
Manager 4.6%
Consultant 4.6%
Owner 3.8%

Director Of Support Services Demographics

Gender

Male

52.0%

Female

46.4%

Unknown

1.6%
Ethnicity

White

79.8%

Hispanic or Latino

10.2%

Asian

7.4%

Unknown

1.9%

Black or African American

0.7%
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Languages Spoken

Spanish

56.6%

German

6.6%

French

5.3%

Carrier

5.3%

Portuguese

2.6%

Chinese

2.6%

Japanese

2.6%

Greek

2.6%

Mandarin

2.6%

Navajo

1.3%

Somali

1.3%

Vietnamese

1.3%

Cantonese

1.3%

Dutch

1.3%

Braille

1.3%

Hindi

1.3%

Thai

1.3%

Afrikaans

1.3%

Arabic

1.3%
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Director Of Support Services Education

Schools

University of Phoenix

26.2%

University of Maryland - University College

5.0%

Syracuse University

4.5%

Nova Southeastern University

4.5%

Walden University

4.5%

University of Houston

4.5%

Capella University

4.5%

George Washington University

4.1%

Liberty University

4.1%

Central Michigan University

4.1%

Kaplan University

4.1%

Michigan State University

3.6%

Strayer University

3.6%

Indiana Wesleyan University

3.6%

Villanova University

3.2%

Ashford University

3.2%

Temple University

3.2%

Ohio State University

3.2%

Webster University

3.2%

Boston University

3.2%
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Majors

Business

33.7%

Social Work

6.0%

Management

5.2%

Psychology

5.1%

Computer Science

4.6%

Health Care Administration

4.6%

Accounting

4.3%

Finance

4.2%

Nursing

3.9%

Education

3.8%

Information Technology

3.3%

Computer Information Systems

3.1%

Criminal Justice

2.8%

Human Resources Management

2.7%

Communication

2.4%

Public Administration

2.3%

Marketing

2.3%

Electrical Engineering

2.0%

Counseling Psychology

2.0%

Public Health

1.9%
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Degrees

Masters

33.4%

Bachelors

32.6%

Other

16.9%

Associate

7.6%

Certificate

4.9%

Doctorate

4.0%

Diploma

0.4%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Director Of Support Services Salaries

Job Title Company Location Start Date Salary
Director, Quality Consent Decree Support Service Genzyme Therapeutic Products Limited Partnership Cambridge, MA Dec 09, 2013 $168,300 -
$206,500
DIR., Database Support Services Tracfone Wireless, Inc. Medley, FL Jan 11, 2015 $150,970
Director, Financial Support Services Ralph Lauren Corporation Lyndhurst, NJ Nov 13, 2016 $143,000
Director I, Service Support Sap America, Inc. Newtown, PA Jul 19, 2010 $137,000
Director of Support Services Valud Consulting LLC Addison, TX Jan 12, 2016 $135,000
Director, Global Quality System Support Services Genzyme Corporation MA Oct 01, 2011 $133,765 -
$180,000
Program Director, Procedural and Support Services University of Chicago Medical Center Chicago, IL Dec 14, 2015 $117,500
Director I, Service Support Sap America, Inc. Newtown, PA Apr 14, 2012 $114,900 -
$189,500
Director, Site Support Services Stanford Health Care Newark, CA Dec 12, 2016 $113,838 -
$188,156
Director of Global Support Services Arinc Incorporated Edgewater, MD Jan 06, 2010 $95,000 -
$130,000
Director of Support Services Associated Veterans, LLC-Quality Solutions Cedar Falls, IA Oct 10, 2011 $91,828
Director SAP Support Services Radiant Global Logisitics Inc. Bellevue, WA Jan 10, 2016 $88,000
Director of Disability Support Services Fairleigh Dickinson University Madison, NJ Nov 23, 2016 $82,784
Director SAP Support Services Radiant Global Logisitics Inc. Bellevue, WA Oct 01, 2013 $80,000
Director of Disability Support Services Fairleigh Dickinson University Madison, NJ Jan 25, 2016 $75,629
Director of Academic Support Services National Collegiate Preparatory Public Charter HS Washington, DC Aug 01, 2009 $75,000
Director of Community Support Services Southeast Hope Community Resources, Inc. Juneau, AK Nov 10, 2014 $65,260

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Top Skills for A Director Of Support Services

SupportServicesProceduresEnsureComplianceSafetyFacilitiesManagementFinancialCustomerServiceOversightEmergencyTechnicalSupportHumanResourcesEnvironmentalServicesCustomerSatisfactionPayrollAdditionalDesktopSupportSuperviseProjectManagementMentalHealthPatientCare

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Top Director Of Support Services Skills

  1. Support Services
  2. Procedures
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Established and directed the Client Support Services organization.
  • Work diligently to continually improve processes and procedures relating to expense reduction.
  • Developed, implemented and enforced policies, processes and procedures to ensure compliance with all applicable federal and state labor laws.
  • Worked with physical therapist to modify work environments in order to decrease health and safety risk.
  • Created a more efficient organizational structure and operating procedures for a state facilities management program.

Top Director Of Support Services Employers

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