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Become A Director Of Support Services

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Working As A Director Of Support Services

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $98,000

    Average Salary

What Does A Director Of Support Services Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Director Of Support Services

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Director Of Support Services Career Paths

Director Of Support Services
Operations Director
Operations Vice President
11 Yearsyrs
Operations Director
9 Yearsyrs
Vice President
Senior Vice President
13 Yearsyrs
Vice President
6 Yearsyrs
Executive Director
Chief Executive Officer
8 Yearsyrs
Executive Director
10 Yearsyrs
Program Director
Clinical Director
9 Yearsyrs
Senior Director
Chief Operating Officer
11 Yearsyrs
Senior Director
13 Yearsyrs
Operations Vice President
Executive Vice President
11 Yearsyrs
President
Board Of Directors Member
8 Yearsyrs
Chief Operating Officer
Founder And Chief Executive Officer
7 Yearsyrs
Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Information Technology Director
10 Yearsyrs
Chief Finance Officer
Managing Director
11 Yearsyrs
Chief Finance Officer
13 Yearsyrs
Chief Executive Officer
Director Of Strategy
11 Yearsyrs
Business Development Director
Senior Director Of Business Development
13 Yearsyrs
Corporate Director
Finance Director
10 Yearsyrs
Regional Director Of Operations
Director Of Sales
10 Yearsyrs
Regional Director Of Operations
11 Yearsyrs
Assistant Vice President
Controller, Vice President
11 Yearsyrs
Assistant Vice President
7 Yearsyrs
Senior Vice President
Co-Owner
6 Yearsyrs
Deputy Director
Chief Of Staff
7 Yearsyrs
Deputy Director
9 Yearsyrs
Client Services Director
Director Of Account Management
11 Yearsyrs
Client Services Director
9 Yearsyrs
Chief Information Officer
Project Director
8 Yearsyrs
President/Chief Executive Officer
Director Of Health Services
10 Yearsyrs
Regional Vice President
Sales And Marketing Vice President
11 Yearsyrs
Director, Applications
Director Of Project Management
12 Yearsyrs
Vice President Of Information Technology
Director Program Management
12 Yearsyrs
Clinical Services Director
Regional Director
9 Yearsyrs
Director, Special Projects
Development Director
9 Yearsyrs
Clinical Services Director
11 Yearsyrs
Administrative Services Director
Director Of Human Resources
10 Yearsyrs
Maintenance Director
Director Of Facilities
11 Yearsyrs
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Do you work as a Director Of Support Services?

Help others decide if this is a good career for them

Average Length of Employment
Chief Of Service 4.3 years
Service Director 4.0 years
Top Careers Before Director Of Support Services
Director 9.5%
Manager 8.5%
Internship 4.1%
Supervisor 3.6%
Consultant 3.4%
Top Careers After Director Of Support Services
Director 8.9%
Consultant 6.9%
Owner 4.5%
Manager 4.5%

Do you work as a Director Of Support Services?

Average Yearly Salary
$98,000
View Detailed Salary Report
$59,000
Min 10%
$98,000
Median 50%
$98,000
Median 50%
$98,000
Median 50%
$98,000
Median 50%
$98,000
Median 50%
$98,000
Median 50%
$98,000
Median 50%
$162,000
Max 90%
Best Paying Company
Google
Highest Paying City
Madera, CA
Highest Paying State
Hawaii
Avg Experience Level
3.9 years
How much does a Director Of Support Services make at top companies?
The national average salary for a Director Of Support Services in the United States is $98,333 per year or $47 per hour. Those in the bottom 10 percent make under $59,000 a year, and the top 10 percent make over $162,000.

Real Director Of Support Services Salaries

Job Title Company Location Start Date Salary
Director, Quality Consent Decree Support Service Genzyme Therapeutic Products Limited Partnership Cambridge, MA Dec 09, 2013 $168,300 -
$206,500
DIR., Database Support Services Tracfone Wireless, Inc. Medley, FL Jan 11, 2015 $150,970
Director, Financial Support Services Ralph Lauren Corporation Lyndhurst, NJ Nov 13, 2016 $143,000
Director I, Service Support Sap America, Inc. Newtown, PA Jul 19, 2010 $137,000
Director of Support Services Valud Consulting LLC Addison, TX Jan 12, 2016 $135,000
Director, Global Quality System Support Services Genzyme Corporation MA Oct 01, 2011 $133,765 -
$180,000
Program Director, Procedural and Support Services University of Chicago Medical Center Chicago, IL Dec 14, 2015 $117,500
Director I, Service Support Sap America, Inc. Newtown, PA Apr 14, 2012 $114,900 -
$189,500
Director, Site Support Services Stanford Health Care Newark, CA Dec 12, 2016 $113,838 -
$188,156
Director of Global Support Services Arinc Incorporated Edgewater, MD Jan 06, 2010 $95,000 -
$130,000
Director of Support Services Associated Veterans, LLC-Quality Solutions Cedar Falls, IA Oct 10, 2011 $91,828
Director SAP Support Services Radiant Global Logisitics Inc. Bellevue, WA Jan 10, 2016 $88,000
Director of Disability Support Services Fairleigh Dickinson University Madison, NJ Nov 23, 2016 $82,784
Director SAP Support Services Radiant Global Logisitics Inc. Bellevue, WA Oct 01, 2013 $80,000
Director of Disability Support Services Fairleigh Dickinson University Madison, NJ Jan 25, 2016 $75,629
Director of Academic Support Services National Collegiate Preparatory Public Charter HS Washington, DC Aug 01, 2009 $75,000
Director of Community Support Services Southeast Hope Community Resources, Inc. Juneau, AK Nov 10, 2014 $65,260

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Top Skills for A Director Of Support Services

  1. Support Services
  2. Ensure Compliance
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Developed support services programs for vertical market segment solutions.
  • Developed, implemented and enforced policies, processes and procedures to ensure compliance with all applicable federal and state labor laws.
  • Enhanced customer service protocols, interdepartmental communications, and Litigation Technology integration with IT and Network services.
  • Coordinated facilities management, including space utilization and office assignments for staff and faculty.
  • Provide oversight to technology and service center functions to ensure the business executes upon established strategic and business objectives.

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Top 10 Best States for Directors Of Support Services

  1. Rhode Island
  2. District of Columbia
  3. New York
  4. New Jersey
  5. Colorado
  6. Virginia
  7. Minnesota
  8. Alaska
  9. Michigan
  10. Nevada
  • (60 jobs)
  • (172 jobs)
  • (850 jobs)
  • (429 jobs)
  • (346 jobs)
  • (475 jobs)
  • (294 jobs)
  • (43 jobs)
  • (269 jobs)
  • (74 jobs)

Director Of Support Services Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,929 Director Of Support Services resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Director Of Support Services Resume

View Resume Examples

Director Of Support Services Demographics

Gender

Male

48.2%

Female

42.1%

Unknown

9.7%
Ethnicity

White

62.5%

Hispanic or Latino

15.5%

Black or African American

11.5%

Asian

6.8%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

56.9%

German

6.9%

French

6.9%

Carrier

5.6%

Portuguese

4.2%

Chinese

4.2%

Russian

2.8%

Navajo

1.4%

Somali

1.4%

Greek

1.4%

Dutch

1.4%

Japanese

1.4%

Braille

1.4%

Mandarin

1.4%

Afrikaans

1.4%

Vietnamese

1.4%
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Director Of Support Services Education

Schools

University of Phoenix

30.6%

University of Maryland - University College

5.0%

Michigan State University

4.6%

New York University

4.3%

Webster University

4.3%

Pennsylvania State University

4.3%

Walden University

4.3%

Capella University

3.9%

Nova Southeastern University

3.6%

Florida International University

3.6%

Temple University

3.2%

Ohio State University

3.2%

Widener University

3.2%

University of Houston

3.2%

Boston University

3.2%

Strayer University

3.2%

Kaplan University

3.2%

University of Pittsburgh -

3.2%

Northeastern University

3.2%

University of South Florida

2.8%
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Majors

Business

34.6%

Social Work

7.0%

Management

6.3%

Psychology

5.9%

Health Care Administration

5.1%

Accounting

4.6%

Nursing

4.5%

Computer Science

4.1%

Education

3.5%

Criminal Justice

3.4%

Finance

3.2%

Public Administration

2.2%

Information Technology

2.2%

Computer Information Systems

2.1%

Electrical Engineering

2.0%

Human Resources Management

2.0%

Elementary Education

2.0%

Counseling Psychology

1.8%

Marketing

1.8%

Human Services

1.6%
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Degrees

Bachelors

33.8%

Masters

33.6%

Other

16.4%

Associate

7.0%

Certificate

4.5%

Doctorate

3.7%

Diploma

0.6%

License

0.4%
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