Become A Director Of Support Services

* Provides the highest level of customer service at all times to internal and external customers
* Creates queries and all tasks associated with customer calls, e-mails, faxes, etc.
* Creates follow-ups with customers in order to provide the best customer experience.
* Follows department guidelines for methods of research and accuracy.
* Maintains notes in appropriate systems.
* Identifies issues that need escalation and passes on to the appropriate person.
* Utilizes all necessary internal applications.
* Interacts with associated internal department to resolve issues

* Assess and drive IT process and technology roadmaps for Infrastructure and IT Support Services
* Establishes and fosters relationships with business stakeholders and service providers
* Oversee activities relating to the engineering, design, development, implementation, testing and overall technical support to insure the IT infrastructure services environment meets the business needs of the company
* Lead & Deliver the Infrastructure capability transformation for Cloud and internal systems, with focus on user-experience, resilience, performance, availability, and total cost of ownership
* Implement the latest industry products and technologies, and be able to internalize how new technologies can be integrated into company’s IT workflow to drive efficiency gains.
* Build and drive an operational strategy that meets the needs and requirements of the business and is aligned with global delivery teams
* Be a strong advocate for Global Customer Services operations
* Manage all aspect of Infrastructure and Support Services not limited to Incident Management, Configuration Management, Release Management, Change Management, Services Desk, Service Request Fulfillment, Asset and License Management, Identity Management, etc.
* Qualifications and Requirements (degree, certifications, etc

* The point of accountability over a team of Unified Pricing Specialists
* Provide strategic planning & consultation on support deals
* Drive teams’ account planning for multi-seller / global accounts based on licensing position
* Translate pricing business rules and policies to the field; guide landing
* Be the voice of the customer and voice of the field in pricing policy setting
* Guide team to create support proposals based on customers’ licensing positions
* Help sellers validate and modify their customers’ profiled licensing positions
* Support custom deal creation and negotiation for top accounts
* Escalation and authority for standard empowerment discounting; pricing policy enforcement
* Ensure coordination with other sales & sales support organizations, Licensing Support Specialists and Licensing Executives, to ensure strategic proposals align with VL position / sales proposals / deals
* Orchestrate with various sellers (internally & externally) to achieve revenue targets
* To be considered as the ideal candidate, you will have a demonstrated track record of:
* Ability to become a subject matter expert in Microsoft technology, volume licensing (VL), cloud computing, and support business models
* Revenue generation and sales-minded goal achievement
* Understanding of pricing strategy, portfolio management, discounting practices & controls
* Attention to detail, self-discipline and self-motivation; ability to mentor these qualities in a team
* Experience in leading a team in complex multi-team and strategic fast paced business environment
* Successful negotiation
* Razor sharp intellect, coupled with problem solving, judgment, decision making and strategic capabilities
* Highly developed analytical skills
* Excellent interpersonal, verbal and written communication skills

* Manage and direct a global organization and team of Sr.
* Managers, Managers, and individual contributors
* Drive day to day and long term strategy for the organization and our customers
* Critically evaluate information gathered from multiple sources, identify gaps, reconcile conflicts, decompose high-level information into details and drive effective decision-making and prioritization leveraging data
* Be highly relationship and operationally focused and index on obtaining measurable improvement results that enables effective organizational growth in an optimized way.
* Provide mentorship, coaching, and develop direct reports in line with LinkedIn’s cultures and values
* Partner, coordinate and communicate with cross-functional teams, including internal business customers and non
* GCO groups.
* Partner with business leaders and key stakeholders and collaborate with the team to prioritize initiative and roadmap plans to align with business goals on a repeated quarterly basis
* Drive efficiencies through the use of existing or new technology and streamlined processes.
* Manage, motivate and inspire a global high performing team.
* Be directly involved with the mentoring and development of the team which includes recruiting, nurture and retain best-in-class talent.
* Provide thought leadership, coaching, conducting one-on-ones and performance appraisals
* Build consensus while dealing with ambiguity; Inspire and motivate employees on a daily basis and bring innovation to the sales and support process to help accelerate growth trajectory
* Own and maintain a clear roadmap for the team and all solutions that they provide

* Provides quality customer service through one-on-one attention to detail.
* Ensures highest sanitary standards are maintained in accordance with company, client and government requirements.
* Plans cleaning and work schedules.
* Advises management of purchasing needs with a focus on minimizing waste and avoiding product shortages.
* Ensures good order and maintenance of all equipment; immediately reports deficiencies to supervisor.
* Sorts, counts, folds, marks and carries linens; makes beds.
* Cleans lobbies, lounges, restrooms, corridors, elevators and stairways.
* Sweeps, scrubs, waxes and polishes floors.
* Transports trash to disposal area.
* Replenishes bathroom supplies.
* Inventories stock to ensure adequate supplies.
* Cleans and sanitizes galley and dining areas.
* Breaks down and cleans steam table.
* Washes pots, pans, dishes and utensils.
* Refills condiments and stock as needed.
* Preps food when applicable.
* Makes and/or fills coffee, juice, tea and other available beverages.
* Contributes to the team; exhibits professionalism with customers, fellow employees and others.
* Performs other duties as assigned.
* About Compass Group: Achieving leadership in the foodservice industry
* Compass Group is an equal opportunity employer.
* At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
* Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
* Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
* While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /
* Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./
* Req ID