How to hire a director of support services

How to hire a director of support services, step by step

Here's a step-by-step director of support services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of support services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of support services
• Step 8: Go through the hiring process checklist

What does a director of support services do?

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1. Identify your hiring needs

   Before you post your director of support services job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a director of support services for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director of support services's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors of support services from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of directors of support services and their corresponding salaries.

   Type of Director Of Support Services	Description	Hourly rate
   Director Of Support Services	Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.	$12-57
   Youth Leader	A youth leader is a young individual who is responsible for building a sense of community within the church youth that can provide an opportunity for both spiritual and social development. Youth Leaders organize regular social, educational, and spiritual oriented events with parents and volunteers to maintain a vibrant program... Show more	$11-17
   House Manager	A household manager is someone who manages a household completely. Household managers have various duties and may manage staff depending on the size of a household... Show more	$13-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Support Services
   • Customer Service
   • Patients
   • Oversight
   • Social Work
   • Service Delivery
   • Mental Health
   • Technical Support
   • Rehabilitation
   • Customer Satisfaction
   • Project Management
   • Direct Supervision
   • Data Entry
   • Windows

   Check all skills

   Responsibilities:

   • Analyze numerous enhancement proposals to ensure ROI and service level goals are achieved.
   • Develop and manage a capital budget of $200K, an operational budget of $100K and 50 FTE's.
   • Lead RFP responses, providing both product design and cost models to address client needs.
   • Full clinical responsibilities as well as direct staff management, JCAHO certification with no deficiencies.
   • Gather user needs to develop a RFP for the replacement of the existing telecommunications equipment at the facility.
   • Elevate clinical standards throughout the facility and contribute to the highest JCAHO score in the organization's history.

   More director of support services duties

3. Make a budget

   Including a salary range in your director of support services job description is one of the best ways to attract top talent. A director of support services can vary based on:

   • Location. For example, directors of support services' average salary in alaska is 73% less than in new jersey.
   • Seniority. Entry-level directors of support services 77% less than senior-level directors of support services.
   • Certifications. A director of support services with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a director of support services's salary.

   Average director of support services salary

   $57,657yearly

   $27.72 hourly rate

   ---

   Entry-level director of support services salary

   $27,000 yearly salary

   Updated December 17, 2025

   Average director of support services salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$89,889	$43
   2	District of Columbia	$82,388	$40
   3	Massachusetts	$75,192	$36
   4	Ohio	$71,571	$34
   5	Texas	$67,391	$32
   6	Illinois	$66,820	$32
   7	Florida	$65,495	$31
   8	Virginia	$63,223	$30
   9	Georgia	$61,450	$30
   10	Oregon	$59,870	$29
   11	North Carolina	$59,677	$29
   12	Indiana	$59,492	$29
   13	Arizona	$58,738	$28
   14	California	$58,292	$28
   15	Nevada	$52,947	$25
   16	South Carolina	$50,680	$24
   17	Wisconsin	$50,029	$24
   18	Colorado	$49,024	$24
   19	Missouri	$48,788	$23
   20	New Mexico	$48,396	$23

   Average director of support services salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Workday	$177,538	$85.35
   2	VMware	$174,191	$83.75
   3	PeaceHealth	$171,393	$82.40	26
   4	Acadia Pharmaceuticals	$143,584	$69.03
   5	Federal Reserve Bank	$141,111	$67.84	3
   6	SAP	$138,170	$66.43	6
   7	Bristol-Myers Squibb	$137,887	$66.29	5
   8	Memorial Healthcare System	$133,911	$64.38
   9	Sanofi Genzyme	$131,733	$63.33
   10	Microsoft	$130,338	$62.66	6
   11	Sanofi US	$129,188	$62.11	4
   12	University of California	$125,843	$60.50	19
   13	Ricoh	$124,364	$59.79	78
   14	Huntsville Hospital	$123,720	$59.48	5
   15	Morgan Stanley	$121,389	$58.36	29
   16	Federal Reserve	$118,605	$57.02
   17	Sony Electronics	$117,681	$56.58
   18	American Express	$113,155	$54.40
   19	Mount Sinai Health System	$111,650	$53.68	19
   20	Sun Pharmaceutical Industries Inc.	$109,304	$52.55

4. Writing a director of support services job description

   A director of support services job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a director of support services job description:

   Director of support services job description example

   At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
   
   Group Director, Boutique Support Services:Group Director, Boutique Support Services_ will support all US business divisions (Fashion/Watches & Fine Jewelry/Fragrance & Beauty), Fragrance & Beauty field organization and all retail distribution in driving white-glove tech support through effectively managing client expectations, setting the organizational standards for client engagement, serving as a communication channel between clients and the Tech_ organization. In addition, oversee technical support by managing the store network, desktop support and infrastructure services end-to-end.
   
   The primary role of the Boutique Support Services Group Director is to support both project and operational oriented work. The Group Director will coordinate a service strategy for how to evolve boutique support utilizing KPIs, identifying & addressing key trends, and developing operational efficiency improvements. Managing & owning Boutique communications and collaborating with internal communication teams on broader updates. In addition to being operationally focused, this position is expected to manage multiple projects and services simultaneously with limited resources and budget to maximize performance and contribution.
   
   This role supports all US business divisions, however, as Chanel are a global organization, alignment and support on global initiatives is key to long-term service improvements.
   
   Oversee a team of 10+ agents, leads, manager, trainer, plus supporting all US boutiques and Fragrance & Beauty field management Manage and lead the boutique support strategy Ability to connect business strategy and technology execution Monitor team performance and report metrics to business & tech senior leadership Drive and manage client feedback, resolve issues and conflicts Develop and manage client satisfaction surveys and results Regularly updates all partners on new implementations and coordinate change management Communication skills - translate complicated technical issues and resolutions to non-technical business partners in a clear language Discover education needs and provide training, communication, coaching Motivate team members by creating an inspiring team environment with open communication Organization management, budget management, people management and vendor management First point of escalation for Severity 1 issues
   
   Project ManagementSimultaneous management of multiple projects for existing locations and services Manage retail technology run budget
   
   Technical CapabilitySkills: Retail system fundamentals (system structure, programming, database fundamentals) Proficient and knowledgeable with ServiceNOW platform and reporting Strong O365 skills including Outlook, Word, PowerPoint, Teams
   
   Systems MaintenanceManagement and evolution of day-to-day systems support currently outsourced to multiple vendors and internal teams Weekend and holiday support, as needed
   +8 years of professional experience in support management, client services+7 years or professional experience with retail technology landscape (POS, OMS,) Ability to work and make decisions in a fast-paced environment Strong collaboration and cross functional communication skills Excellent written and verbal communications skills Proficiency aspects of business analysis including strong analytical skills Ability to analysis KPIs, identify key trends and make decisions Stakeholder, organizational and time management skills Ability to manage multiple projects simultaneously and effectively prioritize Management of technical programs and maintaining retail tech systems Client oriented Experience in the fashion industry and retail industry required Passion for current and emerging trends in digital technology Experience working for a global company preferred Able to work out of the NY Office 3 days per week

   Copy this example

   

5. Post your job

   There are a few common ways to find directors of support services for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your director of support services job on Zippia to find and recruit director of support services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit directors of support services, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of support services

   Once you've found the director of support services candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new director of support services. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a director of support services?