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Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
Apexfocusgroup
Remote director of support services job
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Administrative Assistant admin experience needed.
Administrative Assistant Admin Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$75-$150 (per 1 hour session)
$300-$750 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Administrative assistant admin experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are an administrative assistant or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
$76k-111k yearly est. 17h ago
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Full Service Support
Taxact Inc.
Remote director of support services job
Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.
POSITION SUMMARY:
As a remote, seasonal Product Specialist II Full ServiceSupport, you will play an important role in delivering a delightful experience that seeks to unlock tax advantages for our customers by leveraging your tax expertise and exceptional communication and interpersonal skills. You will assist clients during the document gathering and preparation phase of their tax returns. This seasonal position plays a key role in helping customers understand what documentation is required, how to organize it, and how to ensure completeness and accuracy prior to filing. Candidates must have prior tax preparation experience and a valid PTIN (Preparer Tax Identification Number).
ESSENTIAL DUTIES & RESPONSIBILITIES:
Major responsibilities of the seasonal Product Specialist II Full ServiceSupport position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist customers in identifying and gathering the appropriate tax documents needed to complete their returns.
Answer questions related to tax forms, income documents (W-2s, 1099s, etc.), deductions, and filing requirements.
Provide clear, professional, and friendly support via phone, chat and email during the early stages of tax return preparation.
Troubleshoot issues and offer guidance using internal tools, IRS resources, and standard procedures.
Leverage prior tax preparation knowledge to help customers ensure they are compiling accurate and complete information.
Communicate recurring questions or document-related challenges to management.
Contribute to updates and improvements in the internal knowledge base and support materials.
Maintain confidentiality and adhere to all compliance and data security standards.
Uphold a professional image and represent TaxAct with integrity and care.
May be cross-trained on other product lines in order to support other queues, as needed.
Additional job duties as needed.
EDUCATION & EXPERIENCE:
Required Qualifications and Skills:
Previous experience preparing individual tax returns (Form 1040), including federal and state returns.
Valid PTIN issued by the IRS.
Basic knowledge of tax laws and tax concepts.
Excellent written and verbal communication skills.
Strong attention to detail with the ability to multitask effectively.
Critical thinking and strong problem-solving skills.
Excellent time management skills and the ability to prioritize tasks in a high-volume environment.
Demonstrated persistence and determination in resolving customer concerns.
Helps maintain a positive, collaborative work environment.
Must have (or be willing to obtain) a private, dedicated hardwired internet connection.
Some experience providing support in a call center environment (work-from-home or on-site) is a plus.
Ability to work extended hours during peak tax season (January-April).
Preferred Qualifications:
Experience with TaxAct or similar tax preparation software.
Customer service experience, especially in tax, accounting, or finance.
At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, d
isability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under
applicable
law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at **************
or by calling ************ extension 6049 to speak with a member of the HR Talent Acquisition team.
$39k-84k yearly est. Auto-Apply 60d+ ago
Director of Professional Services
Synthflow Ai
Remote director of support services job
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.
Our agents have already delivered measurable impact:
Over 5 million hours of contact center operations saved
35% more calls answered compared to non-AI operators
45 million calls handled with a 99.9% uptime
Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.
About the Role
We're hiring a Director of Professional Services to build and lead Synthflow's implementation and customer delivery organization. You'll own the end-to-end success of client onboarding, deployment, and ongoing solution adoption-ensuring every customer realizes measurable business value from Synthflow's AI platform.
You'll partner closely with our enterprise clients, sales organization, and product team to design scalable implementation frameworks, develop operational playbooks, and lead a growing team of project managers, solution architects, and implementation specialists.
This is a foundational leadership role-ideal for someone who combines deep operational rigor with a strategic, customer-centric mindset.
What You'll Do
Lead Delivery Excellence: Build and scale Synthflow's professional services function to deliver enterprise-grade AI implementations efficiently and consistently.
Own the Post-Sales Lifecycle: Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal.
Drive Customer Success Outcomes: Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption.
Develop Scalable Frameworks: Establish repeatable processes, methodologies, and tools to drive consistency across implementations.
Build & Lead the Team: Recruit, mentor, and develop a world-class professional services organization.
Collaborate Cross-Functionally: Work closely with Product, Engineering, and Sales to ensure client feedback informs roadmap priorities.
Financial & Operational Management: Manage project delivery metrics, utilization, and profitability across all engagements.
Strategic Partnerships: Contribute to account strategy, expansion opportunities, and customer advocacy initiatives.
What You Bring
Experience: 8+ years in Professional Services, Customer Success, or Delivery Management within enterprise SaaS. 3+ years in a leadership role.
Enterprise Implementation Expertise: Proven track record overseeing complex, multi-stakeholder enterprise deployments.
Operational Excellence: Deep experience in building scalable post-sales processes and managing delivery P&L.
Customer Leadership: Exceptional ability to engage and influence executive stakeholders, balancing strategic vision with hands-on execution.
Technical Acumen: Understanding of AI, automation, or enterprise software integration workflows.
Leadership & Collaboration: Strong people leader who inspires high performance and cross-team alignment.
Mindset: Entrepreneurial, adaptable, and motivated by building from 0→1 in a high-growth environment.
Why Join Synthflow
High Impact: Define how AI solutions are delivered and adopted by global enterprises.
Strategic Leadership: Build and scale a critical function from the ground up.
Cutting-Edge Technology: Shape the delivery of world-class AI automation solutions.
Ownership & Growth: Take on meaningful responsibility with equity participation.
Collaborative Team: Join a group of ambitious builders who combine speed, curiosity, and operational excellence.
Remote Flexibility: Work fully remote across the U.S. with flexible hours and high autonomy.
Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.
$119k-181k yearly est. Auto-Apply 35d ago
Sales Account Director - Professional Services
Datacamp 4.2
Remote director of support services job
At DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in the data-driven world. With a diverse community of millions of learners, we provide a supportive and dynamic environment where you can grow your career and make an impact. Join us and be part of our journey to democratize data education!
With the launch of our Professional Services offering-including live masterclasses, tailored live learning sessions, and end-to-end upskilling programs-we now partner with clients not only as a platform provider, but as a transformation enabler.
About the role
The Sales Account Director, Professional Services will report to the Head of Professional Services and play a foundational role in building and scaling DataCamp's new services business. You will position DataCamp as a strategic upskilling partner, selling high-value transformational programs that combine our platform with live instruction, expert-led masterclasses, and tailored learning journeys.
This role requires a highly consultative seller who can engage senior executives, diagnose organizational skill gaps, shape learning solutions, and co-design multi-phase programs that upskill entire teams and functions.
About you
At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets-you aim to understand the "why" behind our goals and take ownership to drive the business forward. You're a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!
Responsibilities
Strategic Targeted Accounts: Identify growth opportunities by prospecting a highly-targeted account list, selected on high-potential
Collaborate closely with Enterprise Account Executives to identify opportunities within existing platform accounts, co-create upsell strategies, and position Professional Services as a value-adding extension of the DataCamp platform
Building Relationships: Become familiar with customer processes and challenges, ensuring meaningful questions are posed and answered. Provide value in every interaction. Establish relationships with multiple buyer personas within the prospect account
Communicating Value: Engage prospects with DataCamp's integrated services and partnership to achieve data fluency
Account Coordination Strategy: Utilize a structured and disciplined approach to effectively engage multiple resources, from solution architects to the leadership team, from product teams to legal teams, or finance teams, to achieve the best results
Sales Strategy Execution: Gain valuable insights into customer strategies, priorities, needs, and organizational structure. Create customized account plans to ensure the achievement of revenue targets and foster balanced growth
DataCamp Learn & Workspace: Demonstrate a thorough knowledge of DataCamp's learning platform and services. Ability to articulate the DataCamp value proposition effectively
Journey of Learning: Build long-term partnerships by working closely together to create customized data literacy training programs, including data boot camps that meet their unique needs and goals
Sales Process Management: Ability to negotiate and close detailed agreements with clients and support them through onboarding and expansions
Qualifications
5+ years in consultative enterprise sales, preferably in consulting, professional services, L&D solutions, data analytics/visualization or transformation programs.
Experience selling to and influencing leadership level coupled with the ability to foster consensus among purchasing teams in Global 2000 companies
Strong discovery skills and the ability to deeply engage clients, build a compelling transformation vision, and navigate complex customer organizations
A track record of success in driving consistent activity, pipeline development, and quota achievement
Skilled at establishing trusted relationships with business managers and executives
Strong prospecting process to uncover the immediate value DataCamp delivers, showcasing our commitment to empowering customers for sustained success on their data fluency journey
Pro-active, independent thinker with high energy and a positive attitude
Collaborative mentality and commitment to continuous skills development
Proven ability to independently manage, develop, and close new client relationships
Exceptional time and communication skills to assembly resources and advance opportunities, including presentation skills
Willingness to travel 20%+
Why Datacamp?
Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team:
Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
Competitive compensation: We offer a competitive salary with attractive benefits.
Flexibility: Benefit from flexible working hours because the future is flexible!
Travel: we gather teams into one of our offices a few times a year to stay connected
Global retreats: Participate in international company retreats, fostering a global team spirit.
Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
Equipment: Yearly IT Equipment budget towards your home working set up.
On Us Lunch: Delicious lunches on DataCamp when you're at the office.
Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome!
Compensation
The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $150,000 (Total OTE: $300,000). Salary is one component of our total compensation package. This position also qualifies for equity (i.e., stock options). The benefits available for this position include flexible time off, a 401K retirement plan + matching, insurance (medical, dental, vision, life), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position.
At DataCamp, we value diverse experiences and perspectives. If you're excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!
$85k-117k yearly est. Auto-Apply 28d ago
Category Management Advisor- Professional Services
Cigna Group 4.6
Remote director of support services job
The Category Management Advisor is responsible for procuring consulting and professional services for the Information Technology organization. This role partners with leading technology consulting firms to support multiple lines of business. The advisor manages competitive sourcing processes and guides stakeholders in selecting the most suitable suppliers and solutions to meet business objectives.
Success in this position requires expertise in navigating dynamic requirements aligned with strategic business and IT goals. The advisor must be adept at engaging suppliers and influencing stakeholders across various management levels to achieve optimal outcomes.
Key Responsibilities
Draft, redline, and negotiate master service agreements (MSAs) and statements of work (SOWs) with robust information protection provisions.
Negotiate and execute MSAs with technology service providers, ensuring compliance with Cigna's contractual standards to minimize corporate risk.
Establish and maintain supplier performance measurement and reporting mechanisms.
Analyze business requirements, supplier relationships, and processes to enhance performance and deliver greater value.
Recommend sourcing strategies, process improvements, and supplier relationship models for enterprise-wide adoption.
Evaluate supplier market rates and historical cost trends to negotiate consulting rate cards and role definitions.
Develop timelines and coordinate cross-functional teams to implement sourcing strategies and initiatives.
Oversee day-to-day execution of sourcing and contracting processes, leveraging subject matter experts as needed.
Collaborate with business stakeholders to develop RFPs and supplier evaluation tools.
Formulate negotiation strategies, including detailed financial analyses to benchmark costs against market standards.
Lead negotiations in partnership with business teams and Supply Chain Management leadership.
Monitor and report progress against sourcing objectives and performance metrics.
Qualifications
Bachelor's degree strongly preferred, ideally in Business, Supply Chain, Information Technology, or a related field.
Proficiency with SAP Ariba (or similar source-to-pay and contracting platforms) and Oracle financial systems; experience with Icertis or other contract lifecycle tools is a plus.
Exceptional communication, facilitation, and leadership skills with the ability to influence and motivate cross-functional teams.
Strong organizational and time management skills with attention to detail.
Advanced analytical skills and financial acumen.
Proven ability to solve complex problems and make sound decisions in dynamic, fast-paced environments.
Skilled in articulating solutions to senior executives and driving alignment on strategic initiatives.
Demonstrated ability to apply fact-based negotiation principles and perform total cost analyses to support ROI decisions.
Expertise in market and industry analysis, including cost structures and strategic implications of industry trends.
Commitment to enterprise vision, values, and goals.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
$103k-126k yearly est. Auto-Apply 6d ago
Global Service Delivery, Director
Astreya 4.3
Remote director of support services job
What this Job Entails:
The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.
Scope:
Directs and controls the activities of a broad functional area through department managers within the company.
Works with other senior managers to establish strategic plans and objectives.
Works on complex issues where analysis of situations or data requires in-depth company knowledge.
Your Roles and Responsibilities:
Provide leadership to diverse operations
Implement, monitor and provide timely reports to customers on service delivery metrics
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
Further, develop and maintain retention program and incentives for field employee satisfaction
Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Takes ownership for the resolution of highly complex issues and risks that have been escalated
Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience.
Builds and strengthens relationships with executives and/or major customers.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management.
Strong analytical, organizational, communication and presentation skills.
Highly adaptable with the ability to effectively manage multiple concurrent work streams.
Strong business acumen and the ability to provide operational, technical and financial oversight.
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$132,240.00 - $208,800.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$132.2k-208.8k yearly Auto-Apply 60d+ ago
St John Neumann: Facilities Director
Catholic Diocese of Columbus 4.1
Director of support services job in Sunbury, OH
This position will oversee and participate in the maintenance and operation of our facilities on campus. Responsibilities will include oversight and direction of any maintenance and custodial staff or contractors, preventive maintenance, budgeting and planning for future needs and care of Parish properties. Need not be a practicing Catholic. Key Functions / Responsibilities
#
Major Function / Responsibility
Typical Activities / Expected Results
% of Time*
1
Supervise and direct maintenance and custodial staff
Motivate train, and hire as needed to ensure upkeep and cleanliness of property
30%
2
Plan, implement and supervise, and perform Preventive Maintenance checks on all systems
Perform PM within skill sets or source and direct contractors in the same ensuring compliance and operational stability
25%
3
Perform or contract maintenance work as needed for repair and upkeep
Keep operational systems such as lighting, restrooms, HVAC, kitchen, generator, and outdoor spaces daily
25%
4
Responsible for alarms systems upkeep and monitoring to ensure safety and operations of systems tied to alarms
Monitor and respond to alarms as first contact, ensure alarms are working properly
10%
5
Oversight of capital projects
Primary contact for any capital improvement projects serving as on-site parish project manager for these
5%
6
Develop, recommend and track annual maintenance department budget for all responsibilities
Annually asses maintenance needs and recommend budget requirements. Monitor budget expenses through the year
5%
Financial Accountability Outline the level of financial responsibility, such as:
Budget Responsibility: Annual maintenance budget $170,000 Annual utility budget $120,000
Purchasing Authority: Cardholder with $1000 monthly limit. Approval of invoices up to $5,000
Supervisory Responsibilities Two direct reports (Maintenance and custodial staff) Education and Experience Requirements Education: High School diploma required Experience: Up to 7 years' experience in a maintenance or construction position, with lead or supervisory experience preferred. Some project management experience is a plus. Technical / Specialized Knowledge: Knowledge of Microsoft excel for budgeting and tracking purposes. Knowledge of plumbing, electrical or HVAC. Licenses / Certifications: Certification in one of the skilled trades in the construction field is preferred (Carpenter, Electrician, Plumber, Roofer, HVAC). Please note: A current and satisfactory BCI & FBI background checks, Completed or willing to complete VIRTUS Protecting God's Children course To apply, please use the link above or email **************************.
$120k-170k yearly Easy Apply 12d ago
Director, Culinary Services
Sodexo S A
Remote director of support services job
Role OverviewSodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories.
Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more.
Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.
Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure.
Join our team of experience makers and food fanatics and be part of creating memorable experiences! What You'll Dolead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges;ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations;mentor, inspire and provide innovative culinary solutions within area of responsibility;travel up to 80% between lounge locations;oversee culinary strategy supporting new lounge business;execute menus, ensure food costs, and provide culinary solutions;work directly with clients and culinary teams to ensure program compliance and innovative offerings.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringan executive-level culinary background;culinary experience managing multiple locations or business segments;intimate knowledge of industry trends and elevated culinary programs;the ability to work hands-on and convey a passion for food and hospitality;strong client relations skills and the ability to inspire teams;aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's DegreeMinimum Management Experience - 5 years Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.
$104k-169k yearly est. 18d ago
Director, Technical Professional Services
Gehc
Remote director of support services job
SummarySolutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Professional Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities:
Become a trusted advisor to customers.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Provide strategic leadership to team, foster professional growth, drive high standard for performance and development.
Engage with customers to ensure project success through the pre-sales to implementation lifecycle.
Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Apply lean methodologies to enhance operational productivity and drive continuous improvement.
Weekly, monthly and quarterly reporting on regional services operations.
Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Qualifications and Competencies:
Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent.
Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software.
At least 3 years of experience leading cloud solution implementations in healthcare.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.
This role does not offer visa sponsorship or relocation assistance. Travel expectation is around 20%.
#LI-CH3
#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $134,400.00-$201,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: April 25, 2026
$134.4k-201.6k yearly Auto-Apply 9d ago
Director of Actuarial Services
Wellsense Health Plan
Remote director of support services job
It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.
Job Summary:
The Director of Actuarial Services is a key member of the Finance leadership team. Working closely with the CFO, the Chief Actuary, Product and Marketing leadership, and other internal and external stakeholders, the Director will play an integral role on ensuring the financial soundness and profitable growth of Medicare products, by leading the annual CMS bids, developing financial analytics / reporting, and identifying profit and growth opportunities. The position oversees the measurement and reporting of medical expense trends for all lines of business, with a goal of identifying medical expense savings opportunities and recommending performance improvement initiatives, as well as risk adjustment analysis primarily related to the MassHealth Medicaid, New Hampshire Medicaid, and Medicare lines of business, directly impacting and improving the revenue for these products.
Our Investment in You:
Full-time remote work
Competitive salaries
Excellent benefits
Key Functions/Responsibilities:
Strategic Actuarial Leadership
Serve as the actuarial lead for financial oversight and strategy on Medicare products.
Partner with business leadership to evaluate product performance, growth opportunities, and risk mitigation strategies.
Guide actuarial modeling to support forecasting, profitability analysis, and product development.
Represent Finance as a subject matter expert in regulatory and strategic discussions.
Medicare Actuarial Oversight
Lead the development and coordination of CMS bid submissions for Medicare Advantage and Part D products.
Oversee the actuarial framework for Medicare, including membership trends, revenue and claims forecasts, risk adjustment, and competitive analysis.
Direct development of Part D accruals, revenue models, and financial tracking tools.
Stay current on CMS regulations and apply actuarial insight to policy changes and market dynamics.
Risk Adjustment Strategy and Analytics
Lead enterprise-wide risk adjustment strategy and oversight, including data validation, version control, revenue impact analysis, and ROI modeling.
Support risk score normalization in forecasting models and evaluate discrepancies between reported and actual risk scores.
Collaborate with risk coding, IT, and compliance teams to ensure accuracy in CMS and state risk submissions.
Advocate for risk model adjustments with state agencies by evaluating bias, population impact, and systemic changes.
Medical Expense Trend Analysis
Lead monthly trend reviews across all lines of business, partnering with product, actuarial, utilization management, and finance teams.
Analyze PMPM, cost per use, utilization per 1000, unit cost vs. severity, and normalized trends based on acuity or fee schedule shifts.
Identify cost containment opportunities and recommend targeted performance initiatives.
Integrate provider profiling and benchmarking against state actuary pricing targets to identify gaps and guide corrective actions.
Regulatory Reporting and Compliance
Prepare and oversee financial regulatory submissions to federal and state agencies, including bid filings, audits, and quarterly/annual reporting.
Ensure compliance with actuarial standards and support internal and external audit requests.
Lead development of defensible actuarial assumptions and documentation.
Cross-Functional Collaboration
Collaborate with pharmacy analytics to evaluate Part D trends and identify actionable insights.
Coordinate with provider analytics to track unit cost histories and analyze provider-level trends.
Participate in Under/Over Utilization Management initiatives to identify high-value care opportunities.
Drive integration between actuarial, product, finance, and clinical teams to ensure a cohesive financial strategy.
Team Leadership and Development
Manage, mentor, and develop a team of actuaries and healthcare analysts.
Provide technical direction, goal setting, and performance management.
Foster a culture of innovation, accountability, and continuous improvement.
Attract and retain talent aligned with the organization's mission, culture, and analytic goals.
Supervision Exercised:
Directs 2 - 5 staff within multiple functions
Supervision Received:
General supervision is received weekly
Qualifications:
Education Required:
Bachelor's degree in actuarial science, Economics, Statistics, Mathematics, Finance, Health Care Administration, or related field required
Education Preferred:
Master's Degree in related field is strongly preferred
Fellow of the Society of Actuaries (FSA) or Associate of the Society of Actuaries (ASA)
Experience Required:
Eight (8) + year's progressively responsible experience in health actuarial analytics required, with four (4) + years of prior management experience strongly preferred
Certification or Conditions of Employment:
Pre-employment background check
Competencies, Skills, and Attributes:
Expert analyst with an ability to translate findings into real world solutions
Ability to use well developed interpersonal skills to direct and influence the efforts of others, both internally and externally
Ability to conceptualize and envision the impact of change, and propose new ways to do business
Proficiency with SAS/SQL and MS Excel
Working knowledge of at least one of the following risk adjustment methodologies DxCG, CDPS+Rx, CMS Medicare Advantage HCC Model, ACA HCC Model
Ability to meet deadlines, multi-task, problem solve and use appropriate technology to analyze business problems. Project management skills a plus
Strong communications skills, both verbal and written, are required
Strong understanding of health care data and analytical methodologies
Strong team player
Effective collaborative and proven process improvement skills
Working Conditions and Physical Effort:
Work is performed in a remote working environment
No or very limited physical effort required
No or very limited exposure to physical risk
About WellSense
WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees
$88k-149k yearly est. 60d+ ago
Director Case Management / Utilization Management / CDI Location: Buckey
Knowhirematch
Director of support services job in Buckeye Lake, OH
Job Description
TITLE: Director Case Management / Utilization Management / CDI Now is your chance to join a Forbes magazine top 100 hospital where career growth and opportunity await you. They are committed to building healthcare teams whose care exceeds the expectations of their patients and community and are looking for quality talent who share the same values.
They're nestled in a beautiful rural setting but close enough to the big city to enjoy that too!
If that sounds like the change you are looking for, please read on…
What you'll be doing:
•Responsible for developing, planning, evaluating, and coordinating comprehensive patient care across the continuum, to enhance quality patient care while simultaneously promoting cost-effective resource utilization.
Provides director-level oversight of Inpatient and ED Case Management, Utilization Management and Clinical Documentation Integrity programs, ensuring alignment with organizational goals and regulatory requirements.
Monitors patient care, including utilization, quality assurance, discharge planning, continuity of care, and case management activities, and ensures that these functions are integrated into overall hospital operations.
Coordinate and monitors activities with appropriate members of the health care team to promote efficient use of hospital resources, facilitate timely discharges, prevent and control infections, promote quality patient care, and reduce risk and liability.
Collaborates closely with coders and revenue cycle teams to optimize clinical documentation and support accurate coding, reimbursement, and compliance initiatives.
•Responsible for identifying tracking mechanisms in order to evaluate and achieve optimal financial outcomes, to enhance quality patient care, and promote cost-effective resource utilization.
•Uses data to drive decisions, plan, and implement performance improvement strategies for case management, utilization management, and clinical documentation integrity
•Coordinates daily activities of the Case Management, UM, and CDI Department in order to promote quality patient care, efficient use of hospital resources, facilitate timely and adequate discharges, and reduce risk and liability.
•Investigates and initiates follow-up on utilization denials, contract negotiations, and external regulatory agencies' requirements.
•Directs operations of our Physician Advisor Program, including analysis of performance through reporting and committee involvement and oversight.
•Actively serves on hospital committees and teams and facilitates opportunities for employees to do the same.
•Develops, performs, and improves personal and departmental knowledge of computer software and reporting functions.
•Organizes and oversees the maintenance of denial and appeal activity. Follows up with physicians and others when indicated.
•Prepares or coordinates the preparation of periodic and special reports required by various agencies, insurance contracts, and for hospital committees.
•Analyzes and trends data results in order to incorporate efforts and information results with existing systems to optimize the efficiency of operational systems through strategic quality leadership.
•Facilitates growth and development of the case management program, utilization management ( including physician advisor program and clinical documentation integrity (CDI), in response to the dynamic nature of the health care environment through benchmarking for best practices, networking, quality management, and other activities, as needed.
•Develop new resources where gaps exist in the system as identified through research and data analysis to meet and enhance the quality/efficiency of comprehensive patient care and/or basic human needs for the community.
•Interact with Corporate Consulting and Business office on issues such as contracting, billing, reimbursement, denials, and physician reports cards, and collaboratively initiate improvements related to these areas.
•Maintains hospital compliance with the Quality Improvement Organization (QIO) and CMS guidelines.
•Maintains professional knowledge by participating in educational seminars and opportunities.
•Participates in Population Health work at an organizational level, including active involvement with the System-Wide Care Management Team and Value-Based Care Delivery.
Additional info:
•Position will report to a Manager that is well respected in the organization. Position is open as the person is retiring.
They use EPIC(EMR) and the facility has a lot of technology. Person would be over about 50-60 people between CM/UM/CDI. Great team to work with.
•If you're a passionate Pharmacist and seeking a rewarding career in a collaborative healthcare setting, this is the opportunity you've been waiting for.
Join us in east central Ohio, and become part of our exceptional team dedicated to delivering high-quality care to our community. Apply now and embark on a fulfilling career journey with us.
Requirements
What they're looking for:
•Master's degree in nursing, Healthcare Administration, or Business Administration required.
•Current Ohio RN licensure (or active multi-state licensure).
•Certified Case Manager(CSM).
•At least three (3) years of management or demonstrated leadership experience required.
•Knowledge of prospective payment systems, managed care, infection control surveillance, patient care, disease processes, discharge planning, and continuum of services offered within Genesis and externally. Knowledge of coding, mid-revenue cycle, CDI, physician advisor and payor relations.
•Ability to perform data analysis and to utilize computer systems to record and communicate information to other services.
•The ability to lead collaboration with other leaders in the organization, especially about the delivery of high-quality, timely, and right site of care.
•Excellent leadership, verbal and organizational skills to order to steer the case management process.
Benefits
Hours and compensation potential:
•The position is full time.
•The range starts at $62.50hr($130K)-$75hr($156K) depends on years of experience.
•Full benefits package being offered.
$130k yearly 11d ago
Director, Culinary Services
Philadelphia International Airport
Remote director of support services job
Sodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.
Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences!
What You'll Do
* lead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges;
* ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations;
* mentor, inspire and provide innovative culinary solutions within area of responsibility;
* travel up to 80% between lounge locations;
* oversee culinary strategy supporting new lounge business;
* execute menus, ensure food costs, and provide culinary solutions;
* work directly with clients and culinary teams to ensure program compliance and innovative offerings.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
* Medical, Dental, Vision Care and Wellness Programs
* 401(k) Plan with Matching Contributions
* Paid Time Off and Company Holidays
* Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
* an executive-level culinary background;
* culinary experience managing multiple locations or business segments;
* intimate knowledge of industry trends and elevated culinary programs;
* the ability to work hands-on and convey a passion for food and hospitality;
* strong client relations skills and the ability to inspire teams;
* aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor's Degree
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.
$85k-138k yearly est. 22d ago
Assistant Academic Administrator
Strideinc
Remote director of support services job
Certificates and Licenses: Valid state administrative license required.
Residency Requirement: Texas
The Assistant Academic Administrator/Principal directs and coordinates educational, administrative and counseling activities of student by performing the following duties personally or through subordinate supervisors.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
Passionate Educators are needed at the Stride K12 partner school. We want you to be a part of our talented team!
This is an immediate start date within SY 25/26.
The mission of Texas Virtual Academy of Hallsville (TVAH) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
ESSENTIAL FUNCTIONS:
Ensures conformance of educational programs to state and local school board standards through evaluation, development and coordination activities;
As needed, researches and implements non-K12 curriculum resources that meet state standards;
Manages teaching and administrative staff; Manages Master and Lead Teachers and programs;
Helps articulate the school's mission and vision with the aim of ensuring all stakeholders have a common understanding and are positioned to work cooperatively in order to achieve desired results; Utilizes/relies heavily upon communication technologies and practices that most effectively support a predominantly virtual / remote work environment;
Confers with teachers, students, and parents concerning educational and behavioral problems in school;
Coordinates with teacher and K12 Enrollment regarding expulsions and withdrawals;
Ensures that the school is meeting the needs of students while complying with local, state, and federal laws, including laws pertaining to special education;
Develops and oversees implementation of the school's Academic Improvement Plan.
REQUIRED QUALIFICATIONS:
Master's Degree in business, education or related field of study AND
Five (5) years of educational experience AND
One (1) year of supervisory experience OR
Equivalent combination of education and experience
Ability to clear required background check
DESIRED QUALIFICATIONS:
Demonstrable leadership, organizational and time management skills
Strong written and verbal communication skills
Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
Ability to travel 20% of the time
Experience as an on-line / virtual educator
State License as a School Administrator
Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
This position is virtual
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting *********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
$55k-79k yearly est. Auto-Apply 29d ago
Regional Director of Operations- North Florida
Thrive Pet Healthcare
Remote director of support services job
at Thrive Pet Healthcare
*Ideal candidate will live in or be willing to relocate to Tampa, FL
* The Director of Regional Operations- North Florida will support one or more geographic markets (“ecosystem”) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty.
Reporting to the VP of Operations, the Director of Regional Operations- North Florida also will work with the group's integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations- North Florida requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s).
The job responsibilities of the Director or Regional Operations- North Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below:
People, Team, and Hospital Culture:
Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture.
Mentor, coach, and establish expectations with the ecosystem's hospital leadership teams (including recommendations for staff training and development).
Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects).
Execute team-focused hospital visits that allow staff members to share feedback and concerns.
Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives.
Experience Management (Client Experience, Marketing & Client Relations): The Client and Patient Experience
Engage with hospital teams to gain a strong knowledge of the local market.
Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands.
Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem.
The Hospital Experience
Create a positive experience throughout all client and patient touchpoints throughout the ecosystem.
Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem.
Fiscal Management:
Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem.
Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans.
Support Thrive Pet Healthcare to drive financial health and sustainability.
Operational Excellence:
Develop, support, and maintain the ecosystem and hospital strategic planning efforts.
Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff.
Develop proficiency in hospitals' electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization.
Ensure hospitals' compliance with all (support office, local, and federal) policies, procedures, and regulations.
Desired Competencies:
Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital.
Approachable and available to hospital leadership teams and regional support teams.
Ability to hold team members accountable to commitments, tasks, and responsibilities.
Create a clear meeting cadence with hospital teams and able to navigate complex situations.
Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem.
Must maintain a growth mindset and translate vision and strategic thinking into measurable action.
Proactive, not reactive, and able to assess trends with a solution-oriented mindset.
Well-developed interpersonal skills, skilled and open communicator.
Passion for pets and their health and well-being.
Frequent travel required to be in hospitals on a determined (with VP) cadence.
Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s).
Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit the Thrive Pet Healthcare's mission, vision, and values.
Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget.
Education and Experience:
DVM or bachelor's degree in business, operations management (or equivalent)
3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care is preferred.
Veterinary GP and Emergency and Multi- Specialty background is a preferred
Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required)
Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
$93k-142k yearly est. Auto-Apply 60d+ ago
Director of Technical Product Management, Inference as a Service
Mara 3.8
Remote director of support services job
MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Define and drive the product vision and roadmap for our Inference as a Service offering.
· Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders.
· Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets).
· Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs.
· Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy.
· Define product KPIs, collect usage data, and iterate quickly based on performance insights.
· Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains.
· Strong technical understanding of ML inference workloads and GPU/accelerator environments.
· Proven experience launching infrastructure products or platforms used by technical teams.
· Excellent communication and stakeholder management skills across engineering and non-technical functions.
· Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.
$100k-152k yearly est. Auto-Apply 49d ago
Technical Services Director
OLLY
Remote director of support services job
WHO ARE WE?
We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY.
ABOUT YOU
You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement.
Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations.
KEY RESPONSIBILITIES
Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards.
Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise.
Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards.
Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies.
Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence.
Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently.
Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals.
CAPABILITIES + SKILLS REQUIRED
Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role.
Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports
Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies.
Leadership: Proven ability to lead and manage technical teams effectively.
Problem-Solving: Strong analytical and problem-solving skills.
Communication: Excellent verbal and written communication skills.
Innovation: Ability to drive innovation and continuous improvement in manufacturing processes.
WHAT TO EXPECT DURING THE INTERVIEW PROCESS
Initial video screen with a member of our Talent team
Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
Round 2: 2-3 conversations with team or cross functional Ollies
Final Round: Homework*
*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs
THE DETAILS
LOCATION: Remote, USA
HOURS: Full time, exempt (salary)
MANAGER: Chief Product Officer
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
TRAVEL: up to 50%
WHAT WE OFFER:
An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
4 weeks PTO + paid holidays + 12 Mental Health Days per year
100% Paid parental leave, Fertility + Adoption Benefits
Annual Bonus
401(k) plan with Employer Match
Hybrid Work + Wellness + Cell Phone Stipends
Free product
And much more!
$107k-149k yearly est. Auto-Apply 22d ago
Director, Kiosk Technical Services
Ecoatm | Gazelle
Remote director of support services job
(Who are we? Why should you join us?)
At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.
At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview
As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions.
Key Responsibilities
Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing
Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management)
Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team
Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to:
leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives
partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues
Lead and resolve field operational and maintenance issues to improve machine availability
Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits
Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed
Build, engage and develop a high performing team; hold team accountable to all performance metrics
Define and maintain standard operating procedures (SOP) and associated training programs
Knowledge, Skills & Abilities
Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results.
Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results
Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management
Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes
Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency
Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions
Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud).
Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships
Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations.
Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities
Ability to grasp new concepts quickly and adapt accordingly
Ability to multi-task in a highly complex, fast-paced environment
Education & Experience
Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred.
10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents
5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations
Industry experience in mobile device, manufacturing, or consumer electronics highly preferred
Travel
10%
Salary:
$195,000 - $210,000 + Bonus + Equity Options
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
$107k-149k yearly est. Auto-Apply 38d ago
Clinical Manager, Care Management Services (Remote)
Author Health
Remote director of support services job
At Author Health, we're revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.
We don't just treat symptoms. We treat people - fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.
At Author, inclusivity isn't a checkbox. It's how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, and we're creating a workplace where team members can show up as their full selves, too.
If you're driven by purpose, ready to shake up the status quo, and eager to make a real impact in people's lives, we'd love to meet you. Let's build the future of mental health care together!
We are seeking a dynamic and experienced Clinical Manager of Care Management Services to oversee,coordinate, and deliver comprehensive care management services across both behavioral health and medical care settings. This clinical leadership role is critical in ensuring the seamless delivery of integrated care, optimizing patient outcomes, and promoting the efficient and effective utilization of resources within our organization. This Clinical Manager is expected to split his or her time between administrative / managerial responsibilities (typically ~60% of the time) and time serving patients directly (typically ~40% of the time).
WHAT IS YOUR SUPERPOWER?
Administrative & Managerial Responsibilities
* Develop, implement, and oversee care management policies, procedures, and protocols for behavioral health and medical care.
* Lead and supervise a multidisciplinary Care Management team organized in a "pod" model where:
* Care Managers (Registered Nurses and Behavioral Health Care Managers) are responsible for comprehensive care planning and clinical coordination,
* Licensed Practical Nurses (LPNs) focus on post-discharge outreach, coordination, and Transitional Care Management (TCM), while
* Patient Resource Specialists (PRSs) support our patients by addressing health-related social needs and social determinants of health.
* Manage care coordination processes across multiple payor environments, ensuring consistent standards of care, regulatory alignment, and effective operational workflows.
* Ensure compliance with regulatory requirements related to care management and patient care.
* Support the design and implementation of strategic initiatives that enable Author Health to innovate by piloting modifications or new builds in our care delivery model.
* Participate in interdisciplinary meetings and committees to enhance coordination and communication across departments.
* Coach members of the Care Management team to enhance performance on both clinical quality and overall efficiency - do so while using a data-driven approach, and by regularly shadowing and auditing individual team members (e.g., auditing calls and documentation).
* Monitor and analyze data related to care management outcomes, utilization, and quality improvement initiatives.
* Promote a culture of excellence, professionalism, and continuous improvement within the Care Management team.
* Perform other duties as assigned to support departmental and organizational needs.
Patient Care Delivery Responsibilities
* Conduct regular assessments of patient needs, develop individualized care plans, and monitor progress towards goals.
* Coordinate transitions of care and ensure continuity across different levels of care and health care settings.
* Collaborate closely with interdisciplinary teams of health care providers both within and outside of Author Health, including physicians, nurses, therapists, and social workers, to ensure integrated care planning and delivery.
* Serve as a resource for staff, patients, and families regarding care management services, resources, and community referrals.
WHAT WE ARE SEEKING:
* Bachelor's degree in Nursing; Master's degree preferred.
* Experience building and leading teams
* Minimum of 5 years of Nursing experience in care management, preferably in behavioral health or medical care settings.
* Proven leadership and supervisory experience with strong team-building skills.
* Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.
* Solid understanding of health care regulations, policies, and reimbursement practices.
* Strong analytical skills and the ability to use data for decision-making and quality improvement.
* Certification in Case Management (CCM, ACM, or similar) preferred
WHAT WE OFFER:
* Retirement savings plan (401k) Plan up to 3.5% company match
* Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
* Paid vacation
* Paid sick leave
* 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
* Performance-based bonuses
* and more!
NEXT STEPS:
* Submit an application
* Upload an updated resume
* Share LinkedIn profile and/or cover letter
Author Health is committed to a diverse and inclusive workplace. It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know.
The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.
Monday through Friday, 8am-5pm EST
$42k-71k yearly est. Auto-Apply 42d ago
Director, Professional Services Consulting
Genesys 4.5
Remote director of support services job
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Summary
As the Director, Professional Services Consulting at Genesys, you will lead a dynamic organization that delivers strategic consulting, implementation, and engagement success for our clients. You will play a pivotal role in shaping the Professional Services strategy, driving customer adoption, and ensuring operational excellence across complex, high-impact projects. This position requires a visionary leader who excels in cross-functional collaboration, client engagement, and business growth. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers.
Key Responsibilities
* Strategic Leadership
* Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery, customer success, and profitability.
* Define and execute engagement success strategies that drive measurable client value and business outcomes.
* Partner with executive leadership to align consulting strategies with Genesys' organizational goals.
* Identify and develop new business opportunities within active client engagements to promote expansion and adoption.
* Drive continuous innovation in delivery frameworks, methodologies, and client engagement models.
* Team Leadership and Development
* Lead and mentor a matrixed team of consulting and engagement professionals to deliver outstanding client experiences.
* Build a culture of performance, accountability, and collaboration that reinforces Genesys' values.
* Implement best practices and establish consistent delivery standards across global teams.
* Communicate effectively with internal stakeholders and client executives to ensure shared understanding and alignment on project goals.
* Client Success and Relationship Management
* Serve as the senior point of contact for executive-level client relationships.
* Guide the team in designing and delivering high-impact consulting engagements that exceed client expectations.
* Oversee client adoption, retention, and expansion strategies to drive long-term success.
* Participate in strategic business reviews and provide executive-level insights to strengthen client partnerships.
* Cross-Functional Leadership
* Collaborate with Sales, Product, and Customer Success to deliver cohesive customer experiences.
* Partner with Delivery Management for resource planning, operational excellence, and delivery optimization.
* Contribute to product strategy by providing client insights and feedback from the consulting perspective.
* Drive cross-functional initiatives that improve efficiency, innovation, and customer outcomes.
Required Qualifications
* Bachelor's degree in Business, Computer Science, or a related field.
* 8+ years of progressive experience in Professional Services, consulting, or enterprise technology.
* Minimum 5 years of people management experience, including leadership in a matrixed organization.
* Proven ability to build, scale, and manage high-performing client-facing teams.
* Strong business and financial acumen, with experience in project budgeting and profitability management.
* Exceptional communication and executive presentation skills.
* Demonstrated success in defining and executing strategic growth and customer engagement plans.
* Experience within enterprise software or SaaS Professional Services environments.
* Ability to travel as required to support business needs.
Preferred Qualifications
* Master's degree in Business Administration or related field.
* Proven record of driving multimillion-dollar services revenue growth.
* Experience in consulting leadership or enterprise transformation programs.
* Strong background in change management and organizational development.
Leadership Competencies
* Strategic Vision and Execution
* Team Building and Development
* Executive Stakeholder Management
* Business Analytics and Financial Acumen
* Change Management
* Client Relationship Management
* Cross-functional Collaboration
* Innovation and Problem Solving
Impact and Success Metrics
* Achieved revenue and profitability growth targets.
* High client satisfaction and retention scores.
* Delivery excellence across all consulting engagements.
* Documented process improvements and innovation initiatives.
* High employee engagement and retention within Professional Services Consulting.
At Genesys, we embrace empathy, work together as one team, and go big in everything we do. If you are a strategic, client-focused leader ready to make an impact, join us to shape the future of customer experience through innovative Professional Services consulting.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$146,300.00 - $271,700.00
Benefits:
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit ****************
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
$95k-114k yearly est. Auto-Apply 7d ago
Manager Clinical Staff and Operation (100% Full Time, Days)- Cardiovascular Surgery Services
Adena Health 4.8
Director of support services job in Chillicothe, OH
The Clinic Manager II assumes primary responsibility for overseeing clinical and administrative functions of capital and operating budgets, patient registration, billing, clinical information systems, management of clinical and administrative staff and clinic marketing and planning. This position is responsible for
managing performance for Caregiver Engagement, Service Excellence, Quality & Safety and Stewardship.
Responsible for multiple small practices or a large complex practice with a score between 7 and 12 on
the Manger Trigger Tool (see below). This position ensures compliance with all regulatory and
accreditation standards, financial performance and clinic policies. Decisions are made independently or
in collaboration with others. This position has patient contact, has access to confidential information
and functions under the direct supervision of a Director.
Minimum Qualifications:
Required Educational Degree: Bachelor's Degree
Major/Area of Concentration: Any
Effective 01/01/2021 for all current Managers and New Hires Bachelor's degree required within 5 yrs (3
yrs if you already posses an Associate's degree)
Preferred Education: Bachelor's Degree in Business Administration or related field preferred
Required Certifications, Credentials and Licenses: De-escalation training within 6 months.
Required Experience: 2 - 4 years of practice management experience with progressive responsibility
Job Specific Essential Functions:
Provide operational leadership and oversight of one or more high-volume or multi-specialty
clinics.
Participate in recruitment, hiring, onboarding, training, and professional development of staff.
Direct, supervise, and evaluate performance of clinical and administrative staff.
Partners with hospital leaders to oversee outpatient ancillary operations, when applicable.
Engage physicians and staff through communication of priorities, delegation of clinic tasks, and
accountability to the achievement of goals.
Utilize huddles and rounding to facilitate problem solving, communication from AHS system
meetings, and identification of clinic concerns/issues.
Manage processes in the clinic through implementation of SOP's, auditing, correction and
suggestions for continuous quality improvement.
Develop plans for improved provider productivity by working with providers on waste
elimination, template redesign, optimization of outrotations, improving fill rate, and marketing /
sales interfaces where appropriate.
Responsible for metric tracking, root cause analysis, and improvement to meet or exceed
budgeted quality, service, volumes and expenses.
Ensure all provider encounters are captured, documented, locked in a timely manner and coded
for comprehensive revenue cycle process.
Responsible for completion of cash posting, financial deposits, A/R tracking and improvement
toward MGMA service specific days in A/R and reporting of variances
Act as liaison for providers to answer questions, communicate concerns to system, and solve
day to day issues.
Holds clinic team accountable for adherence to leadership and provider compact expectations
of communication / behavior in delivery of care for optimal service to patients.
Adhere to AHS, local, state and national legal and regulatory compliance requirements through
ongoing clinic audit reviews and corrective action
Benefits for Eligible Caregivers:
Paid Time Off
Retirement Plan
Medical Insurance
Tuition Reimbursement
Work-Life Balance
About Adena Heart and Vascular:
The Adena Heart and Vascular Institute provides advanced, comprehensive care for heart, vascular, and thoracic conditions through cutting-edge technology and a skilled team of specialists. The institute emphasizes personalized treatment plans, collaboration among experts, and a focus on both immediate and long-term health. A key feature is our new hybrid operating room, which integrates advanced imaging and surgical capabilities to perform complex, minimally invasive cardiovascular procedures-such as TEVAR and EVAR-with a multidisciplinary team. This approach reduces complications and recovery times, allowing patients to receive high-quality, innovative care close to home.
About Adena Health:
Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years. With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees - including more than 200 physician partners and 150 advanced practice provider partners - regional health centers, emergency and urgent care, and primary and specialty care practices. A regional economic catalyst, Adena's specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women's health, oncology services, and various other specialties. Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals-Adena Fayette Medical Center in Washington Court House; Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.
$61k-75k yearly est. Auto-Apply 41d ago
Learn more about director of support services jobs