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Director of support services skills for your resume and career

Updated January 8, 2025
6 min read
Director of support services example skills
Below we've compiled a list of the most critical director of support services skills. We ranked the top skills for directors of support services based on the percentage of resumes they appeared on. For example, 14.5% of director of support services resumes contained support services as a skill. Continue reading to find out what skills a director of support services needs to be successful in the workplace.

15 director of support services skills for your resume and career

1. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how directors of support services use support services:
  • Provided/facilitated education regarding Family Support Services.
  • Designed and facilitated the implementation of turnkey installation for integrated support services in targeted hospital accounts to include a training manual.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors of support services use customer service:
  • Insure quality assurance in customer services by utilizing a Best Practice model for Supervising Case Managers and Community Outreach Workers.
  • Directed and mentored 6-8 Team Managers promoting quality assurance and superior customer services throughout the company.

3. Patients

Here's how directors of support services use patients:
  • Managed all patients requiring complex artificial feeding regimens at a university-affiliated four hospital system
  • Organized and facilitated delivery of supportive services to patients throughout the organization.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of support services use oversight:
  • Multifaceted role overseeing Finance, Human Resources, Administration, Information and Communications Technology, Procurement, and Oversight initiatives.
  • Delegated the oversight responsibility in working with administrators to ensure necessary standards of 20 long term care acute facilities.

5. Social Work

Here's how directors of support services use social work:
  • Evaluated bereavement program and initiated social worker bereavement assessments for continuity of care.
  • Supervised and evaluated clinical social workers and program supervisors within assigned cottages.

6. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how directors of support services use service delivery:
  • Coordinated service delivery and met all staff training and licensing requirements.
  • Manage customer escalations within a 24/7 service delivery model.

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7. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how directors of support services use mental health:
  • Prepare monthly reports for executive staff and board outlining entire environmental health and safety program statistics and improvement methodologies.
  • Report directly to executive management and project manager all pertinent related Environmental Health and Safety concerns.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how directors of support services use technical support:
  • Managed major project to develop a comprehensive technical support program for North American customers via telephone and on-site services.
  • Managed successful implementations across Sales, Engineering, Project Management and Technical Support.

9. Rehabilitation

Here's how directors of support services use rehabilitation:
  • Coordinated and provided services, locating resources to youth and families necessary to promote recovery, rehabilitation, and resiliency.
  • Obtained program certification Commission on Accreditation of Rehabilitation Facilities (CARF).

10. Customer Satisfaction

Here's how directors of support services use customer satisfaction:
  • Defined requirements for providing a high degree of customer support with emphasis on customer satisfaction.
  • Expanded role by acquiring Calendar and Scheduling departments in order to increase customer satisfaction.

11. Project Management

Here's how directors of support services use project management:
  • Major responsibilities included project management at a corporate level, daily delegation of tasks, corporate strategic planning, and implementation.
  • Enhanced productivity by facilitating MS Project certification for department heads, and implementing MS Project to standardize project management process.

12. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how directors of support services use direct supervision:
  • Provided direct supervision and evaluation of all community support clinical and direct care staff.
  • Direct supervision of 4 Directors that are responsible for the day to day operations of these departments and 150-200 indirect reports.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how directors of support services use data entry:
  • Managed case management and data entry employees to include hiring, training and supervision.
  • Manage billing procedures through Exceed Workstation for data entry into macros on Microsoft Excel.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how directors of support services use windows:
  • Investigated and resolved customer and product issues involving SQL Server, Windows Server, Networking and Dell Server components.
  • Maintain, support, and update POS and PC hardware, peripherals, Windows OS, and application software.

15. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how directors of support services use patient care:
  • Participated in the design, development and implementation of a wireless robotic system that delivers supplies/equipment to patient care areas.
  • Started up a 24/7 Call Center for Treasure Coast Hospice to maintain high quality of patient care and satisfaction.
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List of director of support services skills to add to your resume

Director of support services skills

The most important skills for a director of support services resume and required skills for a director of support services to have include:

  • Support Services
  • Customer Service
  • Patients
  • Oversight
  • Social Work
  • Service Delivery
  • Mental Health
  • Technical Support
  • Rehabilitation
  • Customer Satisfaction
  • Project Management
  • Direct Supervision
  • Data Entry
  • Windows
  • Patient Care
  • Human Resources
  • Direct Reports
  • Regulatory Compliance
  • Real Estate
  • Environmental Services
  • Medicaid
  • Payroll
  • Process Improvement
  • Infection Control
  • Professional Development
  • Food Service
  • HIPAA
  • Developmental Disabilities
  • Regulatory Agencies
  • Facilities Management
  • CMS
  • Training Programs
  • FTE
  • Federal Regulations
  • Desktop Support
  • SLA
  • Patient Satisfaction
  • Staff Development
  • HVAC
  • Customer Support
  • Cost Savings
  • Strategic Plan
  • QA
  • SQL
  • KPI
  • ITIL
  • Property Management
  • Fixed Assets

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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