What does a director of support services do?
A director of support services spearheads and oversees the daily operations in a company's support services field. It is their duty to set goals and guidelines, establish budgets and timelines, coordinate with managers, perform research and analysis to identify the ideal practices, review client feedback, liaise with potential investors, and build positive relationships with business partners. Moreover, as a director, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations, developing new ones as needed.
Director of support services responsibilities
Here are examples of responsibilities from real director of support services resumes:
- Analyze numerous enhancement proposals to ensure ROI and service level goals are achieved.
- Develop and manage a capital budget of $200K, an operational budget of $100K and 50 FTE's.
- Lead RFP responses, providing both product design and cost models to address client needs.
- Full clinical responsibilities as well as direct staff management, JCAHO certification with no deficiencies.
- Gather user needs to develop a RFP for the replacement of the existing telecommunications equipment at the facility.
- Elevate clinical standards throughout the facility and contribute to the highest JCAHO score in the organization's history.
- Perform clinical surgery and research.
- Obtain ACHC accreditation, and CMS certification without conditional deficiencies.
- Maintain adequate staffing levels provide quality services to patients and internal stakeholders.
- Organize and facilitate delivery of supportive services to patients throughout the organization.
- Oversee and balance fiscal responsibilities associate with program oversight and budget resources.
- Develop logistics sourcing strategies for key projects that prove vital to successful logistics operations.
- Design and implement multi-tiered operational intelligence strategy with KPIs, automate reports, and exec dashboards.
- Provide oversight to technology and service center functions to ensure the business executes upon establish strategic and business objectives.
- Recognize as the gold standard of control officers for successfully organizing secure meeting spaces and negotiating creative logistics on-the-go.
Director of support services skills and personality traits
We calculated that 15% of Directors Of Support Services are proficient in Support Services, Customer Service, and Patients. They’re also known for soft skills such as Managerial skills, Analytical skills, and Time-management skills.
We break down the percentage of Directors Of Support Services that have these skills listed on their resume here:
- Support Services, 15%
Provided/facilitated education regarding Family Support Services.
- Customer Service, 9%
Insure quality assurance in customer services by utilizing a Best Practice model for Supervising Case Managers and Community Outreach Workers.
- Patients, 7%
Managed all patients requiring complex artificial feeding regimens at a university-affiliated four hospital system
- Oversight, 5%
Multifaceted role overseeing Finance, Human Resources, Administration, Information and Communications Technology, Procurement, and Oversight initiatives.
- Social Work, 4%
Evaluated bereavement program and initiated social worker bereavement assessments for continuity of care.
- Service Delivery, 4%
Coordinated service delivery and met all staff training and licensing requirements.
"support services," "customer service," and "patients" are among the most common skills that directors of support services use at work. You can find even more director of support services responsibilities below, including:
Managerial skills. One of the key soft skills for a director of support services to have is managerial skills. You can see how this relates to what directors of support services do because "social and community service managers spend much of their time administering budgets and responding to a variety of issues." Additionally, a director of support services resume shows how directors of support services use managerial skills: "multi-faceted contributor in human resource management, managerial, administration, and customer service industries. "
Analytical skills. Many director of support services duties rely on analytical skills. "social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization," so a director of support services will need this skill often in their role. This resume example is just one of many ways director of support services responsibilities rely on analytical skills: "managed a staff of eleven coders/data entry personal. "
Time-management skills. This is an important skill for directors of support services to perform their duties. For an example of how director of support services responsibilities depend on this skill, consider that "social and community service managers must prioritize and handle numerous tasks, often in a short timeframe." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a director of support services: "schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time. ".
Problem-solving skills. For certain director of support services responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a director of support services rely on this skill, as "social and community service managers must be able to address client, staff, and agency-related issues." For example, this snippet was taken directly from a resume about how this skill applies to what directors of support services do: "direct 22 u.s. based customer support resources from issue intake to final resolution. "
Communication skills. Another common skill required for director of support services responsibilities is "communication skills." This skill comes up in the duties of directors of support services all the time, as "social and community service managers must be able to speak and write clearly." An excerpt from a real director of support services resume shows how this skill is central to what a director of support services does: "total operational responsibility for radiology, pharmacy, rehab, pulmonary, dietary, environmental services, and telecommunication departments. "
The three companies that hire the most director of support servicess are:
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Compare different directors of support services
Director of support services vs. Youth leader
A youth leader is a young individual who is responsible for building a sense of community within the church youth that can provide an opportunity for both spiritual and social development. Youth Leaders organize regular social, educational, and spiritual oriented events with parents and volunteers to maintain a vibrant program. They establish support and appropriate relationships with their youth members and their families. Youth leaders also maintain social media and emails to provide information publicly to youth members about their organized events.
There are some key differences in the responsibilities of each position. For example, director of support services responsibilities require skills like "support services," "customer service," "patients," and "oversight." Meanwhile a typical youth leader has skills in areas such as "cpr," "fine arts," "academic enrichment," and "homework assistance." This difference in skills reveals the differences in what each career does.
On average, youth leaders reach lower levels of education than directors of support services. Youth leaders are 14.0% less likely to earn a Master's Degree and 1.5% less likely to graduate with a Doctoral Degree.Director of support services vs. House manager
A household manager is someone who manages a household completely. Household managers have various duties and may manage staff depending on the size of a household. They can train and supervise the household staff. It is their job to organize and monitor the maintenance of the property and to manage household inventories. They arrange entertainment on social events and make travel and holiday arrangements. Also, they do administrative duties like budgeting, paying bills, and managing household schedules. To become a household manager, one must have a wide range of relevant skills and valuable job experience in a related job.
Each career also uses different skills, according to real director of support services resumes. While director of support services responsibilities can utilize skills like "support services," "customer service," "patients," and "oversight," house managers use skills like "autism," "compassion," "direct support," and "group homes."
House managers earn lower levels of education than directors of support services in general. They're 13.4% less likely to graduate with a Master's Degree and 1.5% less likely to earn a Doctoral Degree.Director of support services vs. Student manager
Student managers are executives who assist in coaching staff with practice management and games. They are employed to ensure the efficient and safe operation of the organizations. Their responsibilities include chasing work for the excluded students, student monitoring, positive role models, supporting students in need, and assisting with the transition. This job's necessary skills include effective communication, knowledge of external agencies, and the right education level with passing grades in math and English.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from director of support services resumes include skills like "support services," "patients," "oversight," and "social work," whereas a student manager is more likely to list skills in "food safety," "alumni," "food preparation," and "training sessions. "
Student managers typically earn lower educational levels compared to directors of support services. Specifically, they're 15.4% less likely to graduate with a Master's Degree, and 1.5% less likely to earn a Doctoral Degree.Director of support services vs. Corps member
Corps members are selected college students from top universities in the United States. They are enlisted by TFA (Teach for America), a nonprofit organization. These members commit to teaching for at least two years in a public charter K-12 school in one of their low-income communities. Placed as full-time lead teachers, thus, corps members receive regular support and professional development training. Additionally, they receive the same compensation and benefits as the other beginner teachers. However, some are not paid salaries, but housing, as well as food expenses, are covered by the organization.
Types of director of support services
Updated January 8, 2025
