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Become A Director Of Technology And Services

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Working As A Director Of Technology And Services

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Director Of Technology And Services Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Director Of Technology And Services

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Director Of Technology And Services jobs

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Average Length of Employment
Systems Manager 4.2 years
Systems Director 4.1 years
Technical Manager 4.0 years
Technical Director 3.8 years
Top Employers Before
Manager 9.8%
Consultant 4.5%
Director 4.4%
Top Employers After
Consultant 8.1%
Director 4.5%
Owner 4.2%
Principal 3.1%

Director Of Technology And Services Demographics

Gender

Male

82.9%

Female

14.3%

Unknown

2.7%
Ethnicity

White

82.2%

Asian

7.8%

Hispanic or Latino

7.6%

Unknown

1.8%

Black or African American

0.7%
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Languages Spoken

Spanish

35.7%

French

21.4%

Carrier

10.7%

Japanese

7.1%

German

7.1%

Russian

7.1%

Portuguese

3.6%

Chinese

3.6%

Welsh

3.6%
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Director Of Technology And Services Education

Schools

University of Phoenix

20.0%

Northeastern University

7.1%

New York University

5.7%

Pennsylvania State University

5.2%

University of Maryland - College Park

5.2%

Villanova University

4.8%

University of Houston

4.8%

Georgia State University

4.3%

Boston University

4.3%

University of Pittsburgh -

4.3%

George Washington University

3.8%

Ohio State University

3.8%

University of Louisville

3.8%

Brigham Young University

3.3%

Texas Tech University

3.3%

Cornell University

3.3%

Purdue University

3.3%

Oregon State University

3.3%

Drexel University

3.3%

University of North Texas

2.9%
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Majors

Business

32.0%

Computer Science

12.9%

Electrical Engineering

6.7%

Information Technology

5.3%

Management

5.0%

Computer Information Systems

4.6%

Management Information Systems

3.6%

Mechanical Engineering

3.4%

Chemistry

3.3%

Finance

3.3%

Project Management

2.8%

Information Systems

2.6%

Environmental Control Technologies/Technicians

2.2%

Communication

1.9%

Marketing

1.9%

Accounting

1.9%

Education

1.7%

Computer Engineering

1.7%

Political Science

1.7%

English

1.6%
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Degrees

Bachelors

40.4%

Masters

29.5%

Other

15.9%

Associate

7.0%

Certificate

3.4%

Doctorate

3.1%

Diploma

0.7%

License

0.1%
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Job type you want
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Part Time
Internship
Temporary

Real Director Of Technology And Services Salaries

Job Title Company Location Start Date Salary
Director of Technical Services LF USA, Inc. New York, NY Oct 01, 2013 $237,436
Director of Technical Services & Sales Engineering United States Steel Corporation Houston, TX Aug 31, 2013 $203,695
Technical Services and Consulting Director Dynamicweb North America, Inc. Los Angeles, CA Sep 18, 2016 $200,000
Director of Technical Services & Sales Engineering United States Steel Corporation Houston, TX Sep 04, 2014 $194,329
Director of Business and Technical Services Outsourced Ad Ops New York, NY Sep 24, 2015 $188,843
Director of Technical Services Weatherford International, Inc. Houston, TX Sep 01, 2013 $187,416 -
$197,416
Director of Technology and Architecture Services Galaxe.Solutions, Inc. Somerset, NJ Mar 01, 2015 $183,872
Director of Technology and Architecture Services Galaxe.Solutions, Inc. Somerset, NJ Mar 01, 2012 $170,000
Director of Technical Services Retailnext, Inc. San Jose, CA Sep 13, 2013 $170,000
Director of Business and Technical Services Outsourced Ad Ops, LLC New York, NY Dec 24, 2016 $170,000
Director of Technical Services Capspire, Inc. Tulsa, OK May 17, 2015 $168,000
Director of Technical Services Swiftships LLC Vienna, VA Jul 29, 2015 $165,651
Director-Technology Services Tribune Publishing Company Deerfield Beach, FL Jul 22, 2016 $163,842 -
$165,000
Director of Technical Services Valud Consulting LLC Addison, TX May 20, 2015 $138,000
Director of Technical Services TMA Resources, Inc. Vienna, VA Nov 08, 2013 $135,000 -
$145,000
Director of Technology Services Mediamosaic, Inc. Renton, WA Jun 24, 2016 $133,900
Director Technical Services Healthvantics LLC Rochester, NY Aug 01, 2015 $132,995 -
$180,000
Director Technical Services Greater Rochester Regional Health Information ORGA Rochester, NY Dec 15, 2013 $132,496 -
$175,000
Technical Services Director Digital Scepter Corporation Irvine, CA Sep 14, 2016 $132,000
Director, Technology Services Tribune Publishing Company Deerfield Beach, FL Jun 01, 2015 $130,000 -
$136,000
Director, Technical Services Mast Industries, Inc. New York, NY Dec 28, 2012 $125,466 -
$250,000
Technology Services Director Xceedance, Inc. Boston, MA Sep 15, 2016 $115,000
Technical Services Director FVG Inc. Portland, ME Oct 15, 2011 $115,000 -
$135,000
Associate Director, Cattle Technical Services Zoetis, Inc. Kalamazoo, MI May 20, 2016 $113,589 -
$181,900
Associate Director of Technical Services Group Zeomega, Inc. Plano, TX May 10, 2015 $108,597
Director Technical Services E Divya Business Solutions Inc. Tewksbury, MA Sep 17, 2012 $106,103
Director Technical Services E Divya Business Solutions, Inc. Tewksbury, MA Sep 17, 2015 $105,581
Director of Technical Services Antenna Software, Inc. Boston, MA Jul 02, 2011 $105,300
Director of Techinical Services Antenna Software, Inc. Boston, MA Jul 02, 2011 $105,300

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Top Skills for A Director Of Technology And Services

NetworkInfrastructureHardwareComplianceDeliveryTechnicalSupportTechnicalServicesProjectManagementWebWindowsDataCentersFinancialDesktopSupportDisasterRecoveryStorageCustomerServiceArchitectureCustomerSatisfactionInternetSafetyProductDevelopment

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Top Director Of Technology And Services Skills

  1. Network Infrastructure
  2. Hardware
  3. Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Delivered design for software development and network infrastructure.
  • Increased revenue by promoting our hardware maintenance program, providing tools/information to our Sales team.
  • Resolved complex issues; ensured compliance and managed staff.
  • Maximized existing relationships with IT service providers to expedite solution sales delivery and increase client satisfaction.
  • Configured and maintained above systems to create appropriate automated business solutions for Technical support, helping to minimize on resources.

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