Incident Response Senior IT Leader - ITIL, Outage Response, Director/VP Level
Director of technology and services job in Columbus, OH
High level Consultant - 1 year minimum contract. Hybrid - 24/7 On Call if outage.
Job Description: IT Service Management (ITSM) Leader
The IT Service Management (ITSM) Leader is a strategic and operational role responsible for ensuring the effective delivery, governance, and continuous improvement of IT services across the organization. This leader drives excellence in incident management, service reliability, and cross-functional collaboration, with a strong focus on evolving the Major Incident process to enhance responsiveness, accountability, and long-term resilience.
The ITSM Leader reports to the Service Offering Management team and works closely with clinical informatics, operations, and security/compliance teams. This role is essential to maintaining high availability of healthcare IT systems and ensuring alignment with organizational and patient care goals.
Core Responsibilities
• Major Incident Management & Continuous Improvement Lead the end-to-end Major Incident Management process, ensuring timely resolution and clear stakeholder communication. Establish feedback loops and post-incident reviews to identify root causes, track trends, and implement process enhancements that reduce recurrence and improve response efficiency.
• Cross-Team Coordination Act as a central orchestrator across infrastructure, operations (I&O), application, and engineering teams. Promote unified ownership and eliminate ambiguity to accelerate incident resolution and maintain customer trust.
• Ownership Definition & Clarity Define and communicate clear ownership boundaries for various application types . Ensure accountability is embedded in incident response and service delivery.
• Data-Driven Decision Making Leverage operational data and incident analytics to inform service strategy, prioritize improvements, and drive measurable business impact. Use insights to proactively identify risks and opportunities for service optimization.
Skills and Qualifications
• Leadership & Collaboration Strong leadership skills with the ability to inspire cross-functional teams and build trust across stakeholders.
• Technical Proficiency Deep understanding of ITSM frameworks (e.g., ITIL), incident management platforms, observability tools, and automation practices.
• Continuous Improvement Mindset Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma) to IT service processes, especially in incident and problem management.
• Outcome-Based Metrics Skilled in defining and tracking metrics that reflect service reliability, customer satisfaction, and business impact.
Director, Application Innovation
Remote director of technology and services job
About Neudesic
Passion for technology drives us, but it's innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster.
What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you.
As a member of the service line leadership team, you will shape the strategy and technical impact of our Application Innovation Practice by guiding consulting skills and capabilities that enable us to realize our clients' highest-value opportunities, address their most critical challenges, and transform their enterprises through modern engineering and AI adoption. As a seasoned technology and consulting leader, you'll leverage your deep experience architecting, developing, and deploying modern cloud and AI-based applications on Microsoft Azure. You'll lead high-performing teams to deliver enterprise-scale transformation initiatives and offerings spanning application modernization, cloud-native development, AI engineering, and developer productivity enablement. You'll guide a multidisciplinary team of architects, consultants, and engineers who design and implement solutions that use Azure Native, modern AI across the Azure/Microsoft stack to enable intelligent applications, automation, and generative experiences.
Responsibilities
Shape and execute the strategy for Neudesic's Application Innovation and AI Engineering practice.
Design and as needed, lead, complex client solutions and engagements focused on AI-enabled modernization, intelligent application design, and digital transformation.
Architect and deliver AI-first solutions that combine modern software engineering, cloud scalability, and generative intelligence.
Partner with Microsoft and internal Neudesic/IBM teams to align with joint go-to-market and innovation initiatives in AI and Cloud.
Coach and mentor consultants and architects on modern engineering practices, responsible AI, GitHub Copilot adoption, and agentic AI patterns (RAG, orchestration, reasoning, etc.).
Engage in executive-level discussions to define modernization roadmaps and AI strategy aligned to business outcomes.
Contribute to thought leadership and reusable accelerators (e.g., Neudesic's Nexus, DIP, Kinisi, Ploceus, and AI Foundry solutions).
Oversee project delivery excellence, ensure adherence to engineering best practices, and drive continuous improvement across distributed teams.
Qualifications
Proven success as a consulting leader or director driving modern cloud and software engineering initiatives.
Deep expertise with Microsoft Azure, including PaaS services, Azure OpenAI, Cognitive Search, and Azure Machine Learning.
Strong understanding of AI Engineering principles-data preparation, prompt engineering, RAG pipelines, model fine-tuning, and agentic orchestration.
Mastery of software architecture patterns including event-driven, microservices, domain-driven design (DDD), and API-first.
Demonstrated success leading cross-functional delivery teams and partnering with product, data, and AI specialists to deliver measurable outcomes.
Experience with DevOps and modern SDLC pipelines using GitHub, Azure DevOps, GitHub Actions, CI/CD, and Infrastructure as Code (Bicep, Terraform, ARM).
Executive presence and communication skills to engage C-level clients and drive strategic decisions.
Deep commitment to Neudesic's values and culture of collaboration, discipline, and innovation.
Technical Skills & Experience
Front End - React, Angular, TypeScript, Blazor, Fluent UI
Backend - .NET 8, C#, Node.js, Python, FastAPI, Azure Functions, APIs
AI & Cognitive Services - Azure OpenAI, Semantic Kernel, Azure AI Foundry, Cognitive Search, LLMs, RAG, Fine-tuning, LangChain (Python/C#)
Data & Integration (plus) - Microsoft Fabric, Azure Data Lake, Databricks, Synapse, Cosmos DB, SQL, Redis, PostgreSQL
Infrastructure & DevOps (plus) - Azure Kubernetes Service (AKS), Azure Container Apps, GitHub, Azure DevOps, Terraform, Bicep, ARM
Security & Governance - Zero Trust principles, Azure Policy, RBAC, Entra ID, Managed Identity, API Management
Process & Culture - Agile, Scrum, DevSecOps, MLOps, AI Ethics & Responsible AI Practices
Design & Architecture - Domain-Driven Design, Event-Driven Architecture, UX Collaboration, Solution Blueprints
Requirements
Deep technical understanding of modern and AI-powered software development.
A passion for engineering excellence, quality, and innovation.
Curiosity and creativity in applying AI to real-world business problems.
Proven ability to lead teams and foster talent in a growth-oriented environment.
A disciplined, outcome-driven approach to leadership, delivery, and client engagement.
About the Application Innovation & AI Engineering Practice
The Application Innovation & AI Engineering practice is at the heart of Neudesic's transformation strategy. Our mission is to help clients modernize with confidence, innovate faster, and integrate AI into their core business applications responsibly and securely. We combine deep engineering expertise with Microsoft's ecosystem of tools and services to build intelligent applications, improve developer productivity, and unlock enterprise value through responsible, scalable AI adoption.
Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location.
Phishing Scam Notice
Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more.
Neudesic is an Equal Opportunity Employer
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************
Director, Technical Professional Services
Remote director of technology and services job
SummarySolutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Professional Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities:
Become a trusted advisor to customers.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Provide strategic leadership to team, foster professional growth, drive high standard for performance and development.
Engage with customers to ensure project success through the pre-sales to implementation lifecycle.
Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Apply lean methodologies to enhance operational productivity and drive continuous improvement.
Weekly, monthly and quarterly reporting on regional services operations.
Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Qualifications and Competencies:
Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent.
Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software.
At least 3 years of experience leading cloud solution implementations in healthcare.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.
This role does not offer visa sponsorship or relocation assistance. Travel expectation is around 20%.
#LI-CH3
#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $134,400.00-$201,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: April 25, 2026
Auto-ApplyDirector, Kiosk Technical Services
Remote director of technology and services job
(Who are we? Why should you join us?)
At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.
At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview
As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions.
Key Responsibilities
Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing
Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management)
Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team
Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to:
leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives
partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues
Lead and resolve field operational and maintenance issues to improve machine availability
Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits
Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed
Build, engage and develop a high performing team; hold team accountable to all performance metrics
Define and maintain standard operating procedures (SOP) and associated training programs
Knowledge, Skills & Abilities
Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results.
Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results
Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management
Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes
Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency
Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions
Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud).
Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships
Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations.
Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities
Ability to grasp new concepts quickly and adapt accordingly
Ability to multi-task in a highly complex, fast-paced environment
Education & Experience
Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred.
10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents
5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations
Industry experience in mobile device, manufacturing, or consumer electronics highly preferred
Travel
10%
Salary:
$195,000 - $210,000 + Bonus + Equity Options
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Auto-ApplyTechnical Services Director
Remote director of technology and services job
WHO ARE WE?
We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY.
ABOUT YOU
You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement.
Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations.
KEY RESPONSIBILITIES
Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards.
Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise.
Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards.
Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies.
Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence.
Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently.
Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals.
CAPABILITIES + SKILLS REQUIRED
Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role.
Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports
Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies.
Leadership: Proven ability to lead and manage technical teams effectively.
Problem-Solving: Strong analytical and problem-solving skills.
Communication: Excellent verbal and written communication skills.
Innovation: Ability to drive innovation and continuous improvement in manufacturing processes.
WHAT TO EXPECT DURING THE INTERVIEW PROCESS
Initial video screen with a member of our Talent team
Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
Round 2: 2-3 conversations with team or cross functional Ollies
Final Round: Homework*
*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs
THE DETAILS
LOCATION: Remote, USA
HOURS: Full time, exempt (salary)
MANAGER: Chief Product Officer
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
TRAVEL: up to 50%
WHAT WE OFFER:
An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
4 weeks PTO + paid holidays + 12 Mental Health Days per year
100% Paid parental leave, Fertility + Adoption Benefits
Annual Bonus
401(k) plan with Employer Match
Hybrid Work + Wellness + Cell Phone Stipends
Free product
And much more!
Auto-ApplyDirector of Technical Product Management, Inference as a Service
Remote director of technology and services job
MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Define and drive the product vision and roadmap for our Inference as a Service offering.
· Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders.
· Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets).
· Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs.
· Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy.
· Define product KPIs, collect usage data, and iterate quickly based on performance insights.
· Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains.
· Strong technical understanding of ML inference workloads and GPU/accelerator environments.
· Proven experience launching infrastructure products or platforms used by technical teams.
· Excellent communication and stakeholder management skills across engineering and non-technical functions.
· Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.
Auto-ApplySenior Director, Enterprise IT and SecOps
Remote director of technology and services job
QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.
Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.
Position Summary
We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment.
As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization.
The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals.
Key Responsibilities
Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools.
Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan.
Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience.
Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors.
Foster a culture of accountability, innovation, and continuous improvement.
Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations.
Ensure service level agreements (SLAs) and performance metrics are met.
Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework.
Ensure IT systems and processes align with regulatory and internal standards.
Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider.
Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions.
Develop and maintain IT asset management and lifecycle processes.
Establish and monitor KPIs to measure IT and security performance and user satisfaction.
Develop and manage the IT budget, including forecasting and cost optimization strategies.
Establish and maintain business continuity and disaster recovery plans.
Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities.
Lead change management initiatives related to enterprise IT and security implementations.
Ensure seamless onboarding and offboarding processes from a systems and access perspective.
Monitor emerging threats and proactively adjust security posture and tools.
Champion user training and awareness programs for IT systems and cybersecurity best practices.
Qualifications
Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions.
Minimum of 10 years of experience in managing teams.
10 + years of experience working with internal stakeholders
Proven success managing complex IT environments and security programs in high-growth or startup settings.
Proven experience implementing and managing an O365 tenant across enterprise environments.
Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks.
Demonstrated success in managing GRC and SecOps through third-party providers.
Relevant certifications (e.g., CISSP, CISM, PMP) are a plus.
Experience with compliance audits and risk assessments.
Excellent leadership, communication, and vendor management skills.
Proven executive leadership and strategic impact.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Skill in defining and collecting metrics to gauge project progression.
Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others.
Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff.
Ability to manage geographically dispersed project teams.
Preferred:
Experience in the life sciences industry or regulated environments.
Leadership expectations:
Follow Company's Principles and code of ethics on a day-to-day basis.
Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders.
Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy.
Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities.
Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process.
Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations.
Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders.
Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork.
Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders.
Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.
Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success.
Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success.
Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team.
Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success.
#LI-Remote
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Auto-ApplyDirector, Professional Services
Remote director of technology and services job
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner-combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations-and counting-are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.
Learn more at ***********
The Role
We're looking for a hands-on, technical leader to build, scale, and inspire Ada's Services organization. You'll own the full services P&L, hire and level-up a growing bench of AI Implementation Consultants and Delivery/Engagement Managers, and ensure every client launch drives measurable ROI-at positive gross margins.
Outcomes
Build & scale the team - Recruit, onboard, coach, and retain top-tier PS talent; establish career paths and mentoring programs.
Drive profitable delivery - Design repeatable implementation playbooks, utilization models, and forecasting processes that hit revenue and margin targets.
Own services sales strategy - Partner with Sales & Solutions teams on scoping, packaging, and pricing; guide deal strategy to maximize attach-rate and expansion.
Act as executive sponsor - Step in on complex AI deployments to unblock issues, align C-suite stakeholders, and guarantee successful outcomes.
Enable partner ecosystem - Certify and manage external consultancies so they operate as an extension of Ada, increasing capacity without sacrificing quality.
Champion technical excellence - Roll up your sleeves to design LLM-powered agent flows, API integrations, and data pipelines alongside Product & Engineering.
Measure what matters - Set and monitor KPIs (PS margin, utilization, CSAT/NPS, time-to-value, partner revenue) and continuously optimize.
Feedback loop to Product - Surface implementation insights that influence roadmap, tooling, and serviceability improvements.
About You
10+ years' experience in Professional Services or technical delivery roles within high-growth SaaS; 5+ years leading multi-disciplinary PS teams.
Demonstrated success running a P&L-positive PS organization (utilization, margin, attach-rate).
Former developer, architect, or hands-on implementation leader with deep knowledge of APIs, data flows, and AI/ML solution design.
Track record building scalable delivery frameworks and tooling in ambiguous, fast-moving environments.
Expert at translating complex technical topics for executive, product, and engineering audiences.
Proven ability to sell services - from pre-sales scoping through SOW negotiation and expansion.
Experience enabling or managing partner/consulting ecosystems.
Passion for mentoring, inclusive leadership, and cultivating high-performance cultures.
Ability to travel 10-15% for key client and team engagements
#LI-NS1
Benefits & Perks
At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer:
Benefits
Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Auto-ApplySales Account Director - Professional Services
Remote director of technology and services job
At DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in the data-driven world. With a diverse community of millions of learners, we provide a supportive and dynamic environment where you can grow your career and make an impact. Join us and be part of our journey to democratize data education!
With the launch of our Professional Services offering-including live masterclasses, tailored live learning sessions, and end-to-end upskilling programs-we now partner with clients not only as a platform provider, but as a transformation enabler.
About the role
The Sales Account Director, Professional Services will report to the Head of Professional Services and play a foundational role in building and scaling DataCamp's new services business. You will position DataCamp as a strategic upskilling partner, selling high-value transformational programs that combine our platform with live instruction, expert-led masterclasses, and tailored learning journeys.
This role requires a highly consultative seller who can engage senior executives, diagnose organizational skill gaps, shape learning solutions, and co-design multi-phase programs that upskill entire teams and functions.
About you
At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets-you aim to understand the "why" behind our goals and take ownership to drive the business forward. You're a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!
Responsibilities
Strategic Targeted Accounts: Identify growth opportunities by prospecting a highly-targeted account list, selected on high-potential
Collaborate closely with Enterprise Account Executives to identify opportunities within existing platform accounts, co-create upsell strategies, and position Professional Services as a value-adding extension of the DataCamp platform
Building Relationships: Become familiar with customer processes and challenges, ensuring meaningful questions are posed and answered. Provide value in every interaction. Establish relationships with multiple buyer personas within the prospect account
Communicating Value: Engage prospects with DataCamp's integrated services and partnership to achieve data fluency
Account Coordination Strategy: Utilize a structured and disciplined approach to effectively engage multiple resources, from solution architects to the leadership team, from product teams to legal teams, or finance teams, to achieve the best results
Sales Strategy Execution: Gain valuable insights into customer strategies, priorities, needs, and organizational structure. Create customized account plans to ensure the achievement of revenue targets and foster balanced growth
DataCamp Learn & Workspace: Demonstrate a thorough knowledge of DataCamp's learning platform and services. Ability to articulate the DataCamp value proposition effectively
Journey of Learning: Build long-term partnerships by working closely together to create customized data literacy training programs, including data boot camps that meet their unique needs and goals
Sales Process Management: Ability to negotiate and close detailed agreements with clients and support them through onboarding and expansions
Qualifications
5+ years in consultative enterprise sales, preferably in consulting, professional services, L&D solutions, data analytics/visualization or transformation programs.
Experience selling to and influencing leadership level coupled with the ability to foster consensus among purchasing teams in Global 2000 companies
Strong discovery skills and the ability to deeply engage clients, build a compelling transformation vision, and navigate complex customer organizations
A track record of success in driving consistent activity, pipeline development, and quota achievement
Skilled at establishing trusted relationships with business managers and executives
Strong prospecting process to uncover the immediate value DataCamp delivers, showcasing our commitment to empowering customers for sustained success on their data fluency journey
Pro-active, independent thinker with high energy and a positive attitude
Collaborative mentality and commitment to continuous skills development
Proven ability to independently manage, develop, and close new client relationships
Exceptional time and communication skills to assembly resources and advance opportunities, including presentation skills
Willingness to travel 20%+
Why Datacamp?
Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team:
Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
Competitive compensation: We offer a competitive salary with attractive benefits.
Flexibility: Benefit from flexible working hours because the future is flexible!
Travel: we gather teams into one of our offices a few times a year to stay connected
Global retreats: Participate in international company retreats, fostering a global team spirit.
Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
Equipment: Yearly IT Equipment budget towards your home working set up.
On Us Lunch: Delicious lunches on DataCamp when you're at the office.
Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome!
Compensation
The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $150,000 (Total OTE: $300,000). Salary is one component of our total compensation package. This position also qualifies for equity (i.e., stock options). The benefits available for this position include flexible time off, a 401K retirement plan + matching, insurance (medical, dental, vision, life), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position.
At DataCamp, we value diverse experiences and perspectives. If you're excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!
Auto-ApplyOracle Technology Sales Director - Financial Services
Director of technology and services job in Columbus, OH
You are: A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies.
As a Sales Capture Senior Manager you will be responsible for profitable sales growth by using deep sales process skills, expertise in Accenture's offerings, and leveraging relationships with Oracle. Focus will be on Financial Services including banking and insurance and Oracle Fusion, Oracle Cloud Infrastructure and Oracle Financial Services Global Industry Unit products. Responsibility is for the full sales lifecycle including originating opportunities, qualification, shaping, selling, negotiating and closing.
The work:
+ Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs.
+ Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Oracle transformation strategies and practices.
+ Has latitude in decision-making and determining objectives and approaches to critical assignments.
+ Operates within large teams and directs specific team sales activities.
What's in it for you?
You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters.
At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.
Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.
You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
What you need:
+ Minimum 8 years of experience in sales for a large Consulting or Technology services provider
+ Minimum 3 years of experience selling or working with Financial Services institutions
+ Minimum 3 years of experience selling Oracle products
+ Minimum of 8 years' Sales Pursuit Management experience.
+ Minimum of 3 years' experience in direct sales with quota preferably in excess of $10M
+
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus points if you have:
+ Experience working within G2000 customers.
+ Experience with C-Level client relationship building and relationship management.
+ Proven ability to operate within a team-oriented environment.
+ Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian.
+ High energy level, focus and ability to work well in demanding client environments.
+ Excellent communication (written and oral) and interpersonal skills.
+ Strong leadership, problem solving, and decision-making abilities.
+ Unquestionable professional integrity, credibility and character.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $136,800 to $237,600
Cleveland $136,800 to $237,600
Colorado $136,800 to $237,600
District of Columbia $136,800 to $237,600
Illinois $136,800 to $237,600
Minnesota $136,800 to $237,600
Maryland $136,800 to $237,600
Massachusetts $136,800 to $237,600
New York/New Jersey $136,800 to $237,600
Washington $136,800 to $237,600
In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Senior IT Operations Manager
Remote director of technology and services job
Sentinel Blue is looking for a Senior IT Operations Manager to join our Operations organization, working alongside peer leaders in Security, Compliance, PMO, and Customer Success. This role will directly lead our Service Desk and Infrastructure Engineering teams while owning the full lifecycle of IT operations from ticket intake and resolution through remediation, automation, lifecycle management, and continual service improvement.
The ideal candidate has strong leadership skills, a hands-on technical foundation across Microsoft and cloud infrastructure, and a passion for building repeatable and secure operational practices. They should communicate effectively with both executives and engineers, drive ITIL-aligned processes, enforce change management standards, and deliver reliable service outcomes across our client environments.
This is a full-time position that is fully remote. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.
A day in the Senior IT Operations Manager role:
The Senior IT Operations Manager will oversee the full lifecycle of IT services and infrastructure operations, ensuring reliability, security, and responsiveness across all client environments. A typical day may include managing ticket escalations, coordinating service desk workflows, reviewing infrastructure performance metrics, and ensuring adherence to secure baseline configurations for systems such as Windows 11, Windows Server, mac OS, Microsoft 365, and Azure.
This role will track and improve key operational metrics, including ticket volume, SLA adherence, MTTR (mean time to resolution), system uptime, patch compliance rates, backup success rates, and individual contributor performance indicators. They will establish and maintain dashboards for visibility across leadership and technical teams, and ensure that SLA and KPI targets are clearly defined, measured, and met.
The Senior IT Operations Manager will also participate in change management activities, conduct post-incident reviews, and collaborate with peer teams in Security, Compliance, PMO, and Customer Success to align technical practices with operational and security objectives. They will help refine ITIL-aligned processes and implement automation and knowledge-sharing initiatives that drive long-term efficiency and service quality.
As the organization grows, this role will have opportunities to shape infrastructure modernization roadmaps, mentor technical staff, drive continuous improvement initiatives, and expand into strategic leadership or architecture positions.
Responsibilities:
Lead the Service Desk and Infrastructure Engineering teams, ensuring consistent ticket lifecycle management from intake through resolution and post-incident review.
Monitor and improve operational metrics including SLA performance, MTTR, ticket volume trends, escalation rates, patch compliance, backup success, and infrastructure uptime.
Maintain clear escalation paths and ensure appropriate ticket categorization, prioritization, and assignment across support tiers.
Drive the development and enforcement of secure baseline configurations for Windows 11, Windows Server, mac OS, Microsoft 365, Azure, and endpoint devices.
Oversee patching, backup, disaster recovery, and environment lifecycle management, ensuring accurate tracking and remediation of failures or exceptions.
Implement and refine ITIL-aligned processes including Incident, Problem, Change, and Knowledge Management frameworks.
Coordinate with peer teams in SOC, Compliance, PMO, and Customer Success to align operational practices with security, regulatory, and customer-facing objectives.
Participate in change management activities, including risk scoring, approval workflows, rollback planning, and impact communication.
Conduct post-incident reviews and root cause analyses, ensuring remediation activities are documented, tracked, and executed.
Maintain operational documentation, SOPs, runbooks, asset inventories, and knowledge base articles to standardize and streamline support.
Manage performance expectations for individual contributors through metrics, coaching, and feedback loops driven by data and SLA adherence.
Identify automation opportunities and drive continual service improvement initiatives that reduce recurring incidents and increase operational efficiency.
Provide regular reports and operational insights to leadership, translating complex technical metrics into clear business narratives.
What We Can Offer:
Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
You will be required to achieve a Security+ certification in the first 2 months of hire; we'll cover your certification costs and provide paid time for you to study!
Requirements:
U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
5-10 years of experience in IT operations, service delivery, infrastructure engineering, or IT leadership roles.
Proven experience managing Service Desk, Tiered Support Models, and escalation workflows.
Hands-on experience with infrastructure technologies such as Windows 11, Windows Server, mac OS, Microsoft 365, Azure, virtualization platforms, and enterprise networking.
Demonstrated ownership of operational metrics such as SLA adherence, MTTR, uptime, patch compliance, backup success rates, and ticket volume reduction.
Experience implementing or improving ITIL-aligned processes including incident management, change management, problem management, and knowledge management.
Ability to lead teams, make decisions under pressure, assign priority appropriately, and maintain operational discipline.
Experience deploying and enforcing secure baseline configurations across client environments.
Strong communication skills, with the ability to clearly report status, escalate risks, and translate technical issues into business impacts.
Ability to manage multiple initiatives simultaneously while driving tasks to completion through structured workflows.
CompTIA Security+ certification is required in the first 2 months of hire
Desired Qualifications:
Relevant certifications such as CMMC Certified Professional (CCP), Certified CMMC Assessor (CCA), ITIL Foundation/Practitioner, CompTIA Network+, Azure Administrator, Azure Solutions Architect, CCNA, CISSP, or related technical credentials.
Experience working in a multi-client consulting or managed services environment. Prior work supporting multiple organizations simultaneously is highly valued.
Familiarity with Azure Government and Microsoft 365 GCC High environments, including their unique compliance and security requirements.
Practical understanding of security and compliance policies such as least privilege, RBAC, audit logging, configuration baselines, change management, and endpoint protection.
Experience leading technical teams in client-facing roles such as IT operations, consulting, infrastructure engineering, Service Desk leadership, or support management.
Understanding of cloud-first architecture and securing environments built in Azure, Microsoft 365, and hybrid environments.
Experience with related frameworks such as CMMC, NIST 800-171, NIST 800-172, NIST 800-53, FedRAMP, ISO 27001, CIS Controls, or SOC 2.
Ability to analyze infrastructure configurations and determine whether policies or technical safeguards meet operational and security objectives.
Demonstrated passion for continual improvement, automation, and professional growth, with potential to advance into Director-level roles.
Bachelor's or Master's degree in Information Systems, Computer Science, Cybersecurity, Business, or a related technical field.
Benefits:
Fully paid individual healthcare, vision and dental insurance for the employee.
Paid certification and training opportunities.
Three weeks of paid vacation + 10 paid holidays.
A supportive environment with a focus on keeping healthy work-life balance.
Retirement benefit (401k) with company match.
Vice President, Research & Development
Remote director of technology and services job
About Coalfire Coalfire is on a mission to make the world a safer place by solving our clients' hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that's not who we are - that's just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary
We are seeking a highly experienced and dynamic Vice President of Research and Development within our DivisionHex business. The ideal candidate will possess over 10 years of in-depth experience in the cybersecurity domain, with a proven track record in building and leading teams focused on automation, threat research, artificial intelligence, data science, and overall security research. The Vice President of R&D will play a pivotal role in shaping DivisionHex's overall strategy around research and automation, external thought leadership, our Hexeon platform, building high-performing teams, managing profit and loss, and driving large-scale product efforts. If you're a visionary leader with a passion for driving cybersecurity forward and a track record of success in building and leading research teams, we invite you to apply for the position of Vice President of DivisionHex R&D.What You'll Do
Lead the development and execution of DivisionHex's automation and AI strategy
Oversee a diverse team of product development experts and threat-focused researchers
Build strong relationships with outsourced vendors and make staffing mix decisions around development of delivery platforms
Oversee the development and deployment of cutting-edge automation solutions to our hackers and defenders, with a focus on enriching datasets with threat intelligence and other contextual sources
Drive business growth through effective budget management, sales efforts, and strategic partnerships.
Identify, establish, and nurture partnerships with leading technology providers to enhance our service offerings.
Represent DivisionHex and the larger Coalfire as a thought leader in the cybersecurity industry by speaking at notable conferences such as BlackHat, DEF CON, and other premier threat-focused events.
Stay up to date on the latest cybersecurity trends, threats, and technologies to continuously improve our offensive, defensive, and managed services.
Client travel-including international travel-required
What You'll Bring
Over 10 years of experience in cybersecurity, with a focus on research, threat actor TTPs, and automation.
Proven experience in building and leading high-performing teams that execute research.
Demonstrated history of budget management, driving large-scale sales efforts, and developing strategic partnerships.
Extensive speaking experience at notable cybersecurity conferences such as BlackHat, DEF CON, or similar events.
Strong understanding of offensive and defensive technologies, tools, and methodologies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with both internal teams and external partners.
Strong leadership qualities with a strategic mindset and a passion for driving innovation in cybersecurity
Strong interpersonal skills, including the ability to manage, track, and inspire remote, geographically dispersed teams
Ability to define and articulate a rolling 3-year vision for technology platforms and internal team efficiency improvements
Ability to oversee technology product organizations using cloud-native techniques and methods
Ability to recruit and retain highly technical talent, especially in the fields of automation, AI, and threat research
Bachelor's degree (four-year college or university) or equivalent combination of education and work experience.
Bonus Points
Familiarity with SCRUM ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives) and how they apply to R&D and product development.
Advanced degrees in information systems engineering or computer science a plus
Why You'll Want to Join Us
At Coalfire, you'll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you'll work most effectively - whether you're at home or an office.
Regardless of location, you'll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You'll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you'll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at *****************************.
Auto-ApplySenior Director, Engineering
Remote director of technology and services job
Join Affinity as we redefine how professionals manage and leverage their networks, transforming relationships into meaningful opportunities. You'll be part of a team focused on improving our core product and platform, making relationship intelligence indispensable through advanced data analytics. With our growing user base and expansion into new markets, we're more committed than ever to delivering relationship intelligence to professionals everywhere.
Your role and impact:
As the Sr. Director of Engineering at Affinity, you will report to the CTO and lead the development of our innovative CRM product. Your strategic vision will ensure we build strong foundations that drive outstanding customer outcomes.
Key responsibilities:
Shape Product Roadmap: Collaborate with product and design leaders to establish a compelling future vision for our product, crafting a strategic roadmap that seamlessly integrates product, design, and engineering.
Lead Engineering Execution: Lead engineering execution, ensuring quality software and a delightful user experience through continuous, iterative development practices, while driving initiatives to refine our overall development approach and delivery processes.
Develop Teams: Guide and develop a high-performing team through leadership, coaching, and mentoring, fostering a culture of excellence and continuous improvement while ensuring inclusive development opportunities for all team members.
Craft Technical Strategy: Drive and execute toward a technical strategy that aligns with Affinity's business and product needs, focusing on delivering high quality, great usability, and fast performance across applications and APIs.
Qualifications
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Desired experience:
B2B SaaS enterprise company experience, with a proven track record leading engineering within complex, customer-focused product environments.
8+ years of experience building scalable web applications with large volumes of data and rich visualizations.
8+ years in an engineering leadership role, with experience leading multiple teams through managers and team leads.
You're excited about practical applications of AI, both to enhance productivity internally, and to delight your customers.
Experience developing, coaching and managing engineering leaders, such as Engineering Managers and Staff Engineers.
Care personally about the people you work with, and about helping them to grow and develop in their careers, while also challenging them when necessary.
You build talent density on your teams, from recruiting to investing in the growth of your team members.
Balance thoughtfully between short-term business priorities and long-term investment and strategy.
Take pride in delivering an exceptionally high-quality product, ensuring outstanding functionality, while maintaining the platform's overall performance and reliability.
You're excited to work collaboratively within engineering and across functional teams.
Articulate, confident, and persuasive communication skills, coupled with the ability to listen and represent diverse perspectives.
Tech stack
Our platform is built with React and TypeScript on the front end, and with Ruby and PostgreSQL on the back end. Our infrastructure is hosted by AWS and runs on Kubernetes.
How we work:
Our culture is a key part of how we operate as well as our hiring process:
We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver incremental value to our customers each sprint.
We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with.
We make data-driven decisions and make the best decision for the moment based on the information available.
Join us in enabling every professional on the planet to succeed by harnessing the power of their relationships.
If you'd want to learn more about our values click here.
What you'll enjoy at Affinity:
We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
Retirement Planning: We offer a 401(k) plan to help you plan for your future.
Learning & Development: We provide an annual education budget and a comprehensive L&D program.
Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.
Please note that the role compensation details below reflect the base salary only and do not include any equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.
A reasonable estimate of the current range is $250,000 to $300,000 USD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.
About Affinity
With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.
We use E-Verify
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Auto-ApplyDirector, Enterprise Value Based Reimbursement Strategy(Required Experience In VBR, Preferred Experience In Managed Care)
Remote director of technology and services job
The Director, Enterprise Value Based Reimbursement (VBR) Strategy serves as the enterprise-wide VBR strategy lead to all markets and lines of business. The Director will lead ongoing engagements with market leadership to build VBR strategy plans, collaborate with state partners around VBR strategy, and coordinate VBR program solutions for markets.
Essential Functions:
Support the development and execution of both enterprise-level and market-specific value-based reimbursement (VBR) strategies to enhance organizational alignment and effectiveness across various markets and lines of business.
Collaborative with market leadership on VBR strategies that address specific requirements for Request for Proposals (RFPs), and continue collaboration post-RFP to build and implement effective VBR program plans.
Partner closely with market leadership to ensure compliance with state-level VBR requirements and commitments by leveraging appropriate strategies and programs to meet regulatory expectations.
Build strong, influential, and collaborative relationships with key internal stakeholders and external partners to shape and drive VBR program strategy.
Lead discussions with healthcare providers and organizations that are instrumental in fostering enterprise-wide VBR partnerships.
Continuously evaluate and adjust VBR programs to ensure they remain in alignment with enterprise objectives, enhancing their impact and relevance.
Oversee the development and operationalization of policies, standards, benchmarks, performance metrics, and quality control mechanisms to ensure high standards in VBR strategy execution.
Maintain up-to-date knowledge of regulatory changes and market-specific performance standards to guarantee compliance and ensure timely execution.
Lead negotiations and contract discussions with healthcare providers identified as providing innovative care solutions that support a comprehensive national VBR approach.
Provide leadership, mentorship, and professional development opportunities to staff, fostering a supportive environment that encourages growth and excellence in performance.
Perform any other job related duties as requested.
Education and Experience:
Bachelor's degree in management, healthcare management or related field is required
Master's degree is preferred
Equivalent years of relevant work experience may be accepted in lieu of required education
Five (5) years of experience in value-based reimbursement design, methodologies and/or VBR contracting, data analysis, reporting, or data support is required
Three (3) years of Provider contracting or Provider relations is required
Five (5) years of leadership/management experience is required
Competencies, Knowledge and Skills:
Proficient in Microsoft Office to include Word, PowerPoint, Access - advanced proficiency in Excel
Excellent team facilitation skills
High level of analytic skills for solving problems
Excellent oral, written, and interpersonal communication skills
Strong knowledge of Value Based Contracting methodologies and operations and/or experience in health care quality
Knowledge of provider contracting and familiarity with provider network operations
Critical listening and thinking skills
Problem solving skills
Attention to detail and work plan creation, implementation, and evaluation
Business acumen and strategic thinking skills, yet able to execute tactically
Strong relationship management skills and ability to maintain and build strong working relationships in a matrix environment
Licensure and Certification:Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Up to 15% (Occasional) travel to attend meetings, trainings, and conferences may be required
Compensation Range:
$110,800.00 - $193,800.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-SW2
Auto-ApplyDirector, Underwriting Research & Development
Remote director of technology and services job
Key to John Hancock's success is maintaining the core competency of Underwriting expertise which relies on a strategy of continual enhancements to our proprietary underwriting approaches and keeping current with medical, lifestyle and technological advances that can further advance our underwriting expertise.
We are seeking an Underwriting Director with a history of making sound underwriting decisions, building strong relationships and communicating effectively to join us on our transformation journey to simplify the insurance process for our customers. This role is accountable for providing underwriting subject matter expertise, leadership and collaboration with cross-functional teams comprised of actuaries, operations specialists, data scientists, and developers. The successful candidate will demonstrate proven research and development capabilities, project execution, out-of-the-box thinking, and creative problem-solving skills.
Key Accountabilities
Oversee the research, analysis, and development of proposals for recommendations on the effectiveness of new data sources and underwriting techniques
Collaborate with teams to develop innovative, data-driven underwriting solutions and capabilities that ensure seamless experience for a broad customer base.
Support product development work for targeted initiatives
Analyze underwriting data through various studies and claims experience if applicable
Prioritize project work, focusing on generating the most value for the business
Keep abreast of external factors that may affect underwriting (e.g. medical and technical advancements, industry rules, compliance and regulations)
Keep abreast of competitor actions and industry trends
Work with internal stakeholders to recommend and implement underwriting guideline changes
Provide oversight of relationships with external vendors, partners and technologies that support business capabilities
Apply innovative thinking and creative problem-solving to address complex underwriting challenges.
Participate in management of mortality and risk monitoring, including post implementation and monitoring plans and outcomes
Contribute to the continuous improvement of underwriting practices and procedures.
Responsible for leading discussions to communicate recommendations, results and progress to senior leadership
Job Requirement:
Advanced knowledge and experience of underwriting risk assessment - medical, non-medical, financial
Experience with project and tech implementations and owning the translation of business requirements to technology capabilities
Highly engaged: able to self-manage, create solutions, prioritize deliverables and execute projects under deadline pressure
Excellent interpersonal, oral and written (technical) communication skills and comfort presenting to senior leaders on technical topics
Ability to convey complex underwriting concepts to diverse stakeholders.
Exceptional collaboration and presentation skills, demonstrated through experience working with various technical audiences and across multiple functions such as actuaries, medical, data scientists, operations, legal and compliance teams
Mentorship and coaching of developing talent and team members
Excellent MS Office Skills, Excel, Powerpoint, Teams and web tools
Undergraduate and/or post graduate degree in science, medical or related field or minimum of 5-10 years' experience in underwriting and/or research experience
FALU/FLMI a plus
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit *************************************************
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************.
Referenced Salary Location
USA, Massachusetts - Full Time Remote
Working Arrangement
Remote
Salary range is expected to be between
$120,750.00 USD - $217,350.00 USD
If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
Auto-ApplyChief People Officer
Remote director of technology and services job
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
About the Role
As the Chief People Officer, you will serve as a strategic leader and the steward of our people, culture, and organizational health, and will report to the Chief Financial Officer as part of the executive leadership team. You will define and lead the entire people strategy, ensuring we build a high-performance, mission-aligned organization where employees feel supported, empowered, and inspired to do their best work. This role spans talent strategy, organizational design, leadership development, compensation and rewards, employee experience, workforce planning, operations, and culture while championing a people-first approach that enables us to scale with clarity, cohesion, and excellence. The CPO will play a pivotal role in shaping the company's long-term direction by ensuring our people practices, structures, and philosophy reinforce who we are and who we aspire to become.
What You'll Do
Develop a comprehensive, long-term people strategy aligned with company mission, goals, and growth
Serve as the principal advisor to the executive team on all organizational and people-related matters
Lead and elevate the People team, providing mentorship, strategic guidance, and clear operational direction
Build and reinforce a diverse, inclusive, equitable culture where employees feel valued and are able to contribute meaningfully
Oversee talent acquisition and leadership hiring, ensuring a strong pipeline and succession strategy for mission-critical roles
Drive organizational design initiatives that support scale, efficiency, clarity, and cross-functional effectiveness
Strengthen leadership capabilities across the organization through coaching, development programs, and performance enablement
Establish and refine compensation, equity, and rewards frameworks that are competitive, fair, and aligned with business strategy
Oversee benefits and wellness programs that support the full spectrum of employee well-being
Lead change management initiatives that help teams navigate transformation with clarity and confidence
Ensure compliance with local, state, and federal employment laws while anticipating regulatory shifts and evolving workforce needs
Create a data-driven culture within People Operations, leveraging analytics to measure engagement, inform decisions, and drive continuous improvement
Implement systems, tools, and technologies that streamline operations and enhance the employee experience end-to-end
Champion employee engagement and retention strategies that reinforce a high-trust, high-performance organization
What We Look For
15+ years of progressive HR and People leadership experience, with significant time leading at the executive level
Experience operating as a CPO, Head of People, or equivalent leader within a high-growth, fast-paced organization
HR leadership experience at a publicly traded company, with clear understanding of public company governance and regulatory expectations
Prior experience integrating people operations with business growth strategies and curiosity to understand company's innovative products
Proven ability to develop and execute people strategies that support scale, transformation, and long-term company health
Prior experience supporting and scaling a large hourly employee population
Deep expertise across organizational design, talent strategy, leadership development, compensation (including equity-based compensation) and employee experience
Exceptional executive communication skills with the ability to influence, align, and drive outcomes across diverse stakeholders
High emotional intelligence, sound judgment, and a people-first mindset grounded in strategic thinking
Demonstrated experience leading through change and building resilient, healthy organizations
Strong analytical background with the ability to use data to guide decisions, forecast needs, and measure success
A track record of building cultures rooted in trust, accountability, performance, and empathy
Salary
Compensation Range: $250,000 - $300,000/yr
25% annual bonus target, paid quarterly
Company equity in the form of RSUs
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-SB1 #LI-Hybrid
Auto-ApplyAPP Primary Care Marion Barks Rd
Director of technology and services job in Marion, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
The Advanced Practice Providers (APP), Physician Assistant (PA) or Advanced Practice Registered Nurse (APRN) including Clinical Nurse Specialist (CNS) or Nurse Practitioner (NP), work in collaboration with the physician in the outpatient setting (in-person or Telehealth). Primary care offices or clinics can include family medicine, pediatrics, or internal medicine. The Primary Care APP may perform minimally invasive procedures and generally works with a stable patient population.
**Responsibilities And Duties:**
Works under direction and in consultation/collaboration with physician and may perform services authorized by the supervising/collaborating physician that are part of the physician's normal course of practice and expertise. Promotes quality outcomes and initiatives. Must have a Supervision Agreement (SA) or Standard Care Arrangement (SCA) with a physician in like practice. Practices within applicable state laws, appropriate boards, and in accordance with his/her/their SA/SCA and delineation of privileges.
**Minimum Qualifications:**
Master's Degree (Required) AANP - American Association of Nurse Practitioners - American Association of Nurse Practitioners Certification Board, BLS - Basic Life Support - American Heart Association, CNP - Certified Nurse Practitioner - American Association of Nurse Practitioners Certification Board, RN - Registered Nurse - Ohio Board of Nursing
**Additional Job Description:**
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
PCP Barks Rd
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Director, IT Systems Product Strategy Americas
Director of technology and services job in Westerville, OH
The Director, IT Systems Product Strategy - Americas ensures alignment between Americas Sales organization, Americas Sales Operations organization, Americas Finance organization, and the IT Systems Business Unit organization regarding pipeline, orders, sales, and other key financial metrics for the IT Systems Business Unit. Reporting directly to the Vice President, Strategy and Portfolio Growth for the Americas, this role will also drive visibility and monitoring of regional IT Systems product margins, including pricing initiatives, VAVE, cost-out programs, etc. The role will lead product-related strategic planning processes for the Americas region related to the IT Systems Business unit. It will also define product business cases for new product development and execute on existing products. Finally, this role will serve as a unified market and customer intelligence provider for the Americas Region.
RESPONSIBILITIES
Lead analysis of and efforts to improve the margin and profitability of the IT Systems Business Unit and its subsidiary Product Lines.
Serve as a key contributor for the Americas Region for IT Systems related topics in Pipeline, Orders, Sales, and Demand Planning meetings.
Define and execute pricing strategies in partnership with the IT Systems Business Unit, Americas Finance, Sales, and Sales Ops.
Serve as the key stakeholder for the Americas region for IT Systems related NPDI product launches.
Liaise closely with the Americas IT Systems Technical Sales/Application Engineering Teams.
Research market trends, demand drivers, customer needs, and the competitive landscape.
Partner with the IT Systems Business Unit, Sales and Sales Ops to ensure Sales Enablement processes and best practices are established for new and evolving products.
Collect voice of customers and product business cases and share with global products teams.
Develop and track metrics to evaluate post-launch sales performance of new offerings, including pipeline and quotation.
Lead IT Systems Strategic Planning efforts for the Americas Region, partnering with the IT Systems Business Unit, the Americas Strategy Team, the Americas Finance Team, and Americas Sales Teams.
QUALIFICATIONS
Bachelor's degree in Engineering, Business, or a related field; Master's degree in Engineering or Business Administration is preferred.
8-10 years in technical, product service, strategic planning, sales, marketing or directly related experience.
Experience with IT Systems products and solutions preferred.
Strong business acumen and ability to act as a CEO for the products being covered.
Ability to quickly develop cross-functional relationships to achieve business objectives.
Technical expertise to translate stakeholder needs/pain points to solutions.
Able to combine long-term and short-term goals by setting priorities.
Ability to interact with all levels within the organization from entry level to executive.
Attitude to act as a leader in their role and with curiosity in all that's new (market trends, new technologies etc.).
Language skills: fluent in English, written and verbal required.
Proficiency with Microsoft Office suite, Smartsheet and other business applications.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
TIME TRAVEL REQUIRED
Up to 10% as needed.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Auto-ApplyDirector Information Systems
Director of technology and services job in Centerburg, OH
Job Description
TITLE: Director Information Systems
Now is your chance to join a top hospital where career growth and opportunity await you.
They are committed to building healthcare teams whose care exceeds the expectations of their patients and community and are looking for individuals who share the same values.
You could live or work in a small town close to Columbus, Ohio so you can be offered all the amenities of a small town and big city at the same time?
If that sounds like the change you are looking for, please read on..
What you will be doing:
•The primary responsibility of the Director of Information Systems is to oversee the technological and non-clinical support operations of the IS Department.
The Director works collaboratively with Information Systems leadership to plan, coordinate, direct all non-clinical support operational activities and technical components of IS projects.
The Director of IS will manage Helpdesk Technicians, Network Engineer, Server Administrator, Applications Administrators, Programmer Analyst, Interface Administrator, IS Specialist and Telecommunications Specialist.
•Working experience in IS infrastructure strategic planning development, project management and policy development.
•Working knowledge of hospital and ambulatory EMR/EHR environments.
•Demonstrated ability to prioritize and execute projects in limited time.
•Understands regulatory guidelines such as Joint Commission, Meaningful Use, HIPAA.
•Strong interpersonal skills, sound problem solving and negotiation abilities.
•High degree of analytical and sound project management skills.
•Ability to coach and mentor staff
•Must be detail oriented with excellent organizational skills.
•Ability to develop long-term plans and programs and to evaluate work accomplishments.
•Must be a progressive thinker with the ability to initiate change.
•Microsoft SQL Server Preferred
Additional info:
•Join us northeast of Columbus and become part of our exceptional team dedicated to delivering high-quality care to our community. If you're a passionate Director Information Systems seeking a rewarding career in a collaborative healthcare environment, apply now and embark on a fulfilling journey with us!
Requirements
What they are looking for:
•Bachelor's Degree in Business, Hospital Administration or Information Technology related field. Masters Degree preferred.
•Solid technical knowledge demonstrated by minimum of seven (7) years working experience in system administration.
•Prior experience administering Microsoft SQL Server
•Prior experience managing a technical or operational team.
Benefits
Hours and compensation potential:
•Position is full time day shift
•Range is between $102K-$164K depending on experience. Full benefit package included as well as relocation up to $5,000 reimbursed with receipts(uhauls, down deposits, gas, etc).
Director, Professional Services Consulting
Remote director of technology and services job
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Summary
As the Director, Professional Services Consulting at Genesys, you will lead a dynamic organization that delivers strategic consulting, implementation, and engagement success for our clients. You will play a pivotal role in shaping the Professional Services strategy, driving customer adoption, and ensuring operational excellence across complex, high-impact projects. This position requires a visionary leader who excels in cross-functional collaboration, client engagement, and business growth. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers.
Key Responsibilities
* Strategic Leadership
* Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery, customer success, and profitability.
* Define and execute engagement success strategies that drive measurable client value and business outcomes.
* Partner with executive leadership to align consulting strategies with Genesys' organizational goals.
* Identify and develop new business opportunities within active client engagements to promote expansion and adoption.
* Drive continuous innovation in delivery frameworks, methodologies, and client engagement models.
* Team Leadership and Development
* Lead and mentor a matrixed team of consulting and engagement professionals to deliver outstanding client experiences.
* Build a culture of performance, accountability, and collaboration that reinforces Genesys' values.
* Implement best practices and establish consistent delivery standards across global teams.
* Communicate effectively with internal stakeholders and client executives to ensure shared understanding and alignment on project goals.
* Client Success and Relationship Management
* Serve as the senior point of contact for executive-level client relationships.
* Guide the team in designing and delivering high-impact consulting engagements that exceed client expectations.
* Oversee client adoption, retention, and expansion strategies to drive long-term success.
* Participate in strategic business reviews and provide executive-level insights to strengthen client partnerships.
* Cross-Functional Leadership
* Collaborate with Sales, Product, and Customer Success to deliver cohesive customer experiences.
* Partner with Delivery Management for resource planning, operational excellence, and delivery optimization.
* Contribute to product strategy by providing client insights and feedback from the consulting perspective.
* Drive cross-functional initiatives that improve efficiency, innovation, and customer outcomes.
Required Qualifications
* Bachelor's degree in Business, Computer Science, or a related field.
* 8+ years of progressive experience in Professional Services, consulting, or enterprise technology.
* Minimum 5 years of people management experience, including leadership in a matrixed organization.
* Proven ability to build, scale, and manage high-performing client-facing teams.
* Strong business and financial acumen, with experience in project budgeting and profitability management.
* Exceptional communication and executive presentation skills.
* Demonstrated success in defining and executing strategic growth and customer engagement plans.
* Experience within enterprise software or SaaS Professional Services environments.
* Ability to travel as required to support business needs.
Preferred Qualifications
* Master's degree in Business Administration or related field.
* Proven record of driving multimillion-dollar services revenue growth.
* Experience in consulting leadership or enterprise transformation programs.
* Strong background in change management and organizational development.
Leadership Competencies
* Strategic Vision and Execution
* Team Building and Development
* Executive Stakeholder Management
* Business Analytics and Financial Acumen
* Change Management
* Client Relationship Management
* Cross-functional Collaboration
* Innovation and Problem Solving
Impact and Success Metrics
* Achieved revenue and profitability growth targets.
* High client satisfaction and retention scores.
* Delivery excellence across all consulting engagements.
* Documented process improvements and innovation initiatives.
* High employee engagement and retention within Professional Services Consulting.
At Genesys, we embrace empathy, work together as one team, and go big in everything we do. If you are a strategic, client-focused leader ready to make an impact, join us to shape the future of customer experience through innovative Professional Services consulting.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$146,300.00 - $271,700.00
Benefits:
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit ****************
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Auto-Apply