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Director of technology and services skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Ehsan Sheybani Ph.D.,
Peter Dordal Ph.D.
Director of technology and services example skills
Below we've compiled a list of the most critical director of technology and services skills. We ranked the top skills for directors of technology and services based on the percentage of resumes they appeared on. For example, 7.2% of director of technology and services resumes contained project management as a skill. Continue reading to find out what skills a director of technology and services needs to be successful in the workplace.

15 director of technology and services skills for your resume and career

1. Project Management

Here's how directors of technology and services use project management:
  • Project Management: Led a regulatory project that successfully converted all Electronic Data Interchange protocols to HIPAA-compliant standards and formats.
  • Project management & engineering maintenance support for energy auditing and retro-commissioning projects associated with industrial and commercial buildings.

2. Technical Service

Technical service is work provided by a business involving the scientific application of machines, processes, and systems. Examples include plumbing, providing IT support to customers, and managing data facilities for companies. These services require strong knowledge in science and technology which can be acquired through formal and informal education.

Here's how directors of technology and services use technical service:
  • Established a technical services organization to support product sales through distributor relationships and direct sales, domestically and internationally.
  • Represented Division on corporate technical project teams to assure proper development of technical services at division and facility levels.

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how directors of technology and services use healthcare:
  • Designed and implemented SQL database system to interface between a state healthcare insurance company and their national insurance association.
  • Implement CMS and DMS collaboration tools to facilitate in the Share, Learn and Improve efforts in Healthcare.

4. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how directors of technology and services use cloud:
  • Retired clinical application servers and legacy support systems while simultaneously standing up CernerCommunity Works/ Millennium cloud based clinical system.
  • Result: Provided network infrastructure to deliver data systems information across private cloud to accommodate 20 off-site locations.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how directors of technology and services use technical support:
  • Developed an organizational structure that provides 2 levels of 24/7 operational technical support in conjunction with infrastructure architectural and engineering services.
  • Configured and maintained above systems to create appropriate automated business solutions for Technical support, helping to minimize on resources.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of technology and services use continuous improvement:
  • Standardized human resources practices, customer service policies and procedures, and many other initiatives focused on continuous improvement.
  • Led organizational development programs that included organizing cross-functional teams to implement process enhancements and measurements to ensure continuous improvement.

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7. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how directors of technology and services use service delivery:
  • Advised senior leadership in matters of operational governance, project implementations, cost saving initiatives and service delivery improvement.
  • Developed and implemented Channel Program and Managed Service Delivery for this Leading Provider of Network Management Software.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of technology and services use business development:
  • Managed day-to-day operations, business development, customer engagement, led structuring of solutions & services delivery maturity with on/offshore team.
  • Supported business development efforts by formulating and presenting technical briefings, presentations, white papers, prototypes marketing materials.

9. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how directors of technology and services use windows:
  • Designed and implemented enterprise Windows domain structures and services.
  • Gathered requirements and developed Windows applications.

10. Network Infrastructure

Here's how directors of technology and services use network infrastructure:
  • Selected and installed $1.2M Cisco wired and wireless network infrastructure replacement equipment.
  • Delivered design for software development and network infrastructure.

11. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how directors of technology and services use java:
  • Established reference architectures for both components and web sites using Java Enterprise Technologies.
  • Web sites developed utilized both two-tier and three-tier Java web technologies.

12. Customer Satisfaction

Here's how directors of technology and services use customer satisfaction:
  • Developed, implemented and managed world class customer support process and procedures to achieve maximum customer satisfaction at affordable rates.
  • Reorganized Visions technology department; worked with external vendors, developed strategies for systems migration and improved customer satisfaction.

13. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how directors of technology and services use san:
  • Partnered with vendors to review current SAN and recommend reconfiguration/replacement.
  • Led the group integration with BMS and AZ, and the transition of activities to prepare for San Diego site closure.

14. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how directors of technology and services use support services:
  • Provide support services to Suburban Hospital Senior Leadership to address operational and project needs.
  • Provided support services for our Software-as-a-Service platform product line.

15. Direct Reports

Here's how directors of technology and services use direct reports:
  • Mentored and develop direct reports through personal behaviors.
  • Managed a team of 6 direct reports and 4 indirect reports responsible for supporting all Media Cybernetics Products.
top-skills

What skills help Directors Of Technology And Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of technology and services resumes?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Analytical and problem-solving skills, Strong technical skills, The ability to work well under pressure, attention to detail, teamwork skills, organization and time management, interpersonal and communication skills, management and leadership skills.

What type of skills will young Directors of technology and services need?

Peter Dordal Ph.D.Peter Dordal Ph.D. LinkedIn profile

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

What soft skills should all Directors of technology and services possess?

Travis Stouffer

Assistant Professor of Information Systems, Chair, University of Pittsburgh at Johnstown

-Conflict Resolution
-Attention to Detail
-Active Listening
Do you want to know more?
Read more about what experts have to say about director of technology and services

List of director of technology and services skills to add to your resume

Director of technology and services skills

The most important skills for a director of technology and services resume and required skills for a director of technology and services to have include:

  • Project Management
  • Technical Service
  • Healthcare
  • Cloud
  • Technical Support
  • Continuous Improvement
  • Service Delivery
  • Business Development
  • Windows
  • Network Infrastructure
  • Java
  • Customer Satisfaction
  • SAN
  • Support Services
  • Direct Reports
  • Video Conferencing
  • Process Improvement
  • Regulatory Compliance
  • Disaster Recovery
  • Emerging Technologies
  • Product Development
  • Technology Solutions
  • Customer Support
  • Desktop Support
  • Strategic Direction
  • ITIL
  • FDA
  • ISO
  • Software Development
  • Linux
  • QA
  • VMware
  • IP
  • VoIP
  • Application Development
  • HIPAA
  • Business Process
  • Data Centers
  • SQL Server
  • CIO
  • ERP
  • Strategic Plan
  • Citrix
  • Unix
  • Saas
  • Technical Training
  • PC

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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