What does a director of technology and services do?
A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.
Director of technology and services responsibilities
Here are examples of responsibilities from real director of technology and services resumes:
- Manage installation of all PBX systems in Pax locations.
- Manage customer support and NOC support teams to update system and entertainment content.
- Manage all move, add and change requests for internal PBX and voicemail system.
- Project manage the requirements gathering, review, purchase, implementation and staff training of initial ERP system.
- Manage client expectations and ensure project delivery in conformance with company software development life cycle methodologies (SDLC).
- Manage all aspects of site performance including production, financial budgeting, SLA, customer support and human capital results.
- Install, upgrade and configure Cisco routers and switches.
- Streamline network provisioning processes and take lead times for DNS/IPAM from 10 to 2 days.
- Provide technical and business best practices support during client implementation projects (ITIL & SOA).
- Replace the company's two aging Cisco core switches with a fully redundant Cisco 6513 core switch.
- Create multiple VPN sites to send/receive and access data, use DEEPFREEZE to secure critical client s network workstations.
- Facilitate successful launch of new IP VPN (MPLS) product by developing easy-to-understand pricing approach and regional pricing strategy.
- Train and mentore team on the implementation of audit policies, SOX requirements, and compliance procedures across various database platforms.
- Lead effort to modernize custom applications, integrate design, engineering, and manufacturing, and implement CRM and collaboration tools.
- Develop & implement all functional policies and procedures, including those for architecture, standards, purchasing, and service provisioning.
Director of technology and services skills and personality traits
We calculated that 7% of Directors Of Technology And Services are proficient in Project Management, Technical Service, and Healthcare. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.
We break down the percentage of Directors Of Technology And Services that have these skills listed on their resume here:
- Project Management, 7%
Project Management: Led a regulatory project that successfully converted all Electronic Data Interchange protocols to HIPAA-compliant standards and formats.
- Technical Service, 7%
Established a technical services organization to support product sales through distributor relationships and direct sales, domestically and internationally.
- Healthcare, 6%
Designed and implemented SQL database system to interface between a state healthcare insurance company and their national insurance association.
- Cloud, 6%
Retired clinical application servers and legacy support systems while simultaneously standing up CernerCommunity Works/ Millennium cloud based clinical system.
- Technical Support, 5%
Developed an organizational structure that provides 2 levels of 24/7 operational technical support in conjunction with infrastructure architectural and engineering services.
- Continuous Improvement, 4%
Standardized human resources practices, customer service policies and procedures, and many other initiatives focused on continuous improvement.
"project management," "technical service," and "healthcare" are among the most common skills that directors of technology and services use at work. You can find even more director of technology and services responsibilities below, including:
Business skills. To carry out their duties, the most important skill for a director of technology and services to have is business skills. Their role and responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Directors of technology and services often use business skills in their day-to-day job, as shown by this real resume: "participated in marketing planning discussions, designed programs to client specifications, configured business rules using javascript, java and xml. "
Organizational skills. Another essential skill to perform director of technology and services duties is organizational skills. Directors of technology and services responsibilities require that "some it managers must coordinate the work of several different it departments to make the organization run efficiently." Directors of technology and services also use organizational skills in their role according to a real resume snippet: "direct the infrastructure and customer support teams on daily tasks related to organizational projects and infrastructure support initiatives. "
Analytical skills. Another skill that relates to the job responsibilities of directors of technology and services is analytical skills. This skill is critical to many everyday director of technology and services duties, as "it managers must analyze problems and consider and select the best ways to solve them." This example from a resume shows how this skill is used: "established regularly scheduled training to review procedures and customer support initiatives with data center/call center staff. "
Leadership skills. director of technology and services responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This resume example shows what directors of technology and services do with leadership skills on a typical day: "audit leadership and experience included fda, iso, and bsi (ce) audits. "
Communication skills. Another common skill required for director of technology and services responsibilities is "communication skills." This skill comes up in the duties of directors of technology and services all the time, as "it managers must explain their work to top executives and give clear instructions to their subordinates." An excerpt from a real director of technology and services resume shows how this skill is central to what a director of technology and services does: "guided fda communications/actions for food product contaminations resulting in significant loss reduction of over $4 million. "
See the full list of director of technology and services skills
The three companies that hire the most director of technology and servicess are:
- Change Healthcare41 directors of technology and services jobs
- Gartner22 directors of technology and services jobs
- Sodexo Management, Inc.8 directors of technology and services jobs
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Compare different directors of technology and services
Director of technology and services vs. Technical director
A technical director is responsible for monitoring the technical efficiency of operations. Technical directors inspect audio and visual equipment, lighting systems for productions, and other technical processes. They ensure that all the equipment is in proper working condition, identify and troubleshoot defects, and deliver high-quality project results. They also monitor expenses, forecast sales reports, and create cost estimates for the systems needed for the project completion, following the clients' specifications to gain satisfaction. A technical director must have excellent communication and decision-making skills to manage operational processes with maximum accuracy.
While similarities exist, there are also some differences between directors of technology and services and technical director. For instance, director of technology and services responsibilities require skills such as "technical service," "healthcare," "cloud," and "technical support." Whereas a technical director is skilled in "architecture," "technical expertise," "digital transformation," and "customer service." This is part of what separates the two careers.
Technical directors tend to make the most money working in the technology industry, where they earn an average salary of $134,759. In contrast, directors of technology and services make the biggest average salary, $124,051, in the technology industry.technical directors tend to reach similar levels of education than directors of technology and services. In fact, technical directors are 1.9% less likely to graduate with a Master's Degree and 0.8% more likely to have a Doctoral Degree.Director of technology and services vs. Chief information officer
A chief information officer, also known as CIO, is responsible for the technological development within the company or organization. Primarily overseeing all information technology-related operations, a chief information officer takes the lead in setting the department's budget, developing strategies that will improve computer systems, and implementing policies to attain significant growth in profit and client base. Furthermore, a chief information officer is in charge of managing the workforce behind computer systems, ensuring their efficiency in accomplishing tasks and projects.
In addition to the difference in salary, there are some other key differences worth noting. For example, director of technology and services responsibilities are more likely to require skills like "technical service," "technical support," "continuous improvement," and "r." Meanwhile, a chief information officer has duties that require skills in areas such as "architecture," "portfolio," "customer service," and "business strategy." These differences highlight just how different the day-to-day in each role looks.
On average, chief information officers earn a higher salary than directors of technology and services. Some industries support higher salaries in each profession. Interestingly enough, chief information officers earn the most pay in the agriculture industry with an average salary of $154,502. Whereas directors of technology and services have higher pay in the technology industry, with an average salary of $124,051.In general, chief information officers achieve similar levels of education than directors of technology and services. They're 4.3% more likely to obtain a Master's Degree while being 0.8% more likely to earn a Doctoral Degree.Director of technology and services vs. Director
Directors work in show business, whether in a film, a television show, or a theatre production. They are responsible for bringing the material to life. They work with the writers to get a clear vision of how the production should look. They lead the production team in planning for the production, identifying filming or rehearsing schedules, casting for roles, and other aspects that need to be decided upon. Directors provide direction to the actors to ensure that the actors understand their role and will be able to effectively convey emotions to the audience. They also manage all other crew members and communicate their expectations clearly so that everyone on the set is working towards one vision.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from director of technology and services resumes include skills like "technical service," "cloud," "technical support," and "continuous improvement," whereas a director is more likely to list skills in "customer service," "oversight," "human resources," and "financial management. "
Directors make a very good living in the finance industry with an average annual salary of $155,819. On the other hand, directors of technology and services are paid the highest salary in the technology industry, with average annual pay of $124,051.directors typically earn similar educational levels compared to directors of technology and services. Specifically, they're 1.9% more likely to graduate with a Master's Degree, and 1.3% more likely to earn a Doctoral Degree.Director of technology and services vs. Director of information management
A director of information management is an information technology expert in charge of spearheading the efforts to manage and develop information systems. Their responsibilities revolve around setting goals and objectives, handling budgets, identifying the company's needs, and performing research and analysis to determine the best practices to optimize business operations. They must also keep up with the latest trends in technology and data security for continuous innovations. Furthermore, as a director of information management, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between directors of technology and services and directors of information management, there are some differences that are important to note. For one, a director of technology and services might have more use for skills like "technical service," "healthcare," "technical support," and "continuous improvement." Meanwhile, some responsibilities of directors of information management require skills like "oversight," "patients," "portfolio," and "infrastructure. "
The health care industry tends to pay the highest salaries for directors of information management, with average annual pay of $137,507. Comparatively, the highest director of technology and services annual salary comes from the technology industry.The average resume of directors of information management showed that they earn similar levels of education compared to directors of technology and services. So much so that theyacirc;euro;trade;re 0.7% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.9%.Types of director of technology and services
Updated January 8, 2025
