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A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.

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Director Of Technology And Services Responsibilities

Here are examples of responsibilities from real director of technology and services resumes representing typical tasks they are likely to perform in their roles.

  • Lead the SaaS base product and technical vision for company.
  • Improve ERP (MAS90) utilization to analyze product performance & manage operating costs.
  • Project manage the requirements gathering, review, purchase, implementation and staff training of initial ERP system.
  • Manage all HIPAA and SOX compliance audit interface for the technology operation, interfacing with internal and external auditors.
  • Manage all network activities including desktops, Intel servers, UNIX servers, PBX, printers, and telecommunication.
  • Manage all employee relate matters, including stock options, benefits , 401K, payroll administration and human resources.
  • Facilitate successful launch of new IP VPN (MPLS) product by developing easy-to-understand pricing approach and regional pricing strategy.
  • Deliver first ever enterprise information security policy with supporting architecture and processes.
  • Manage product development of Internet base electronic commerce solutions for the distribution market.
  • Provide technical and business best practices support during client implementation projects (ITIL & SOA).
  • Develop a cloud base technology strategy for internal CRM, ticketing, collaboration tools, and systems.
  • Create multiple VPN sites to send/receive and access data, use DEEPFREEZE to secure critical client s network workstations.
  • Design and implement a world class state of the art QA test lab utilizing automate software testing tools and techniques.
  • Develop implementation plans, create system test plans (QA), schedule staff/user testing times for web & client/server applications.
  • Implement SaaS technologies service to increase revenue and profitability.

Director Of Technology And Services Job Description

When it comes to understanding what a Director Of Technology And Services does, you may be wondering, "should I become a Director Of Technology And Services?" The data included in this section may help you decide. Compared to other jobs, Directors Of Technology And Services have a growth rate described as "much faster than average" at 11% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of Director Of Technology And Services opportunities that are predicted to open up by 2028 is 46,800.

Directors Of Technology And Services average about $64.14 an hour, which makes the Director Of Technology And Services annual salary $133,412. Additionally, Directors Of Technology And Services are known to earn anywhere from $90,000 to $197,000 a year. This means that the top-earning Directors Of Technology And Services make $107,000 more than the lowest earning ones.

It's hard work to become a Director Of Technology And Services, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a Technical Director, Chief Information Officer, Director, and Director Of Information Management.

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5 Director Of Technology And Services Resume Examples

Director Of Technology And Services Skills and Personality Traits

We calculated that 10% of Directors Of Technology And Services are proficient in Customer Service, Project Management, and Technical Service. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.

We break down the percentage of Directors Of Technology And Services that have these skills listed on their resume here:

  • Customer Service, 10%

    Key accomplishments include increasing customer service satisfaction and services revenue, and developing long term relationships with customers and executive management.

  • Project Management, 6%

    Project Management: Led a regulatory project that successfully converted all Electronic Data Interchange protocols to HIPAA-compliant standards and formats.

  • Technical Service, 6%

    Established a technical services organization to support product sales through distributor relationships and direct sales, domestically and internationally.

  • Technical Support, 6%

    Developed an organizational structure that provides 2 levels of 24/7 operational technical support in conjunction with infrastructure architectural and engineering services.

  • Healthcare, 6%

    Designed and implemented SQL database system to interface between a state healthcare insurance company and their national insurance association.

  • Information Technology, 5%

    Developed company information technology policies/procedures and server management guidelines.

"Customer Service," "Project Management," and "Technical Service" aren't the only skills we found Directors Of Technology And Services list on their resumes. In fact, there's a whole list of Director Of Technology And Services responsibilities that we found, including:

  • Business skills can be considered to be the most important personality trait for a Director Of Technology And Services to have. According to a Director Of Technology And Services resume, "IT managers must develop and implement strategic plans to reach the goals of their organizations." Directors Of Technology And Services are able to use Business skills in the following example we gathered from a resume: "Prepared strategies and guided implementation of custom business systems and fully integrated ERP solutions. "
  • Another commonly found skill for being able to perform Director Of Technology And Services duties is the following: Organizational skills. According to a Director Of Technology And Services resume, "Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently." Check out this example of how Directors Of Technology And Services use Organizational skills: "Synthesized organizational needs for new organizational chart to address core business process issues. "
  • Another skill that is quite popular among Directors Of Technology And Services is Analytical skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a Director Of Technology And Services resume: "IT managers must analyze problems and consider and select the best ways to solve them." This example from a resume shows how this skill is used: "Improved ERP (MAS90) utilization to analyze product performance & manage operating costs. "
  • A Director Of Technology And Services responsibilities sometimes require "Leadership skills." The responsibilities that rely on this skills are shown by this resume excerpt: "IT managers must lead and motivate IT teams or departments so that workers are efficient and effective." This resume example shows how this skill is used by Directors Of Technology And Services: "Audit leadership and experience included FDA, ISO, and BSI (CE) Audits. "
  • Another common skill for a Director Of Technology And Services to be able to utilize is "Communication skills." IT managers must explain their work to top executives and give clear instructions to their subordinates. A Director Of Technology And Services demonstrated the need for this skill by putting this on their resume: "Guided FDA communications/actions for food product contaminations resulting in significant loss reduction of over $4 million. "
  • See the full list of Director Of Technology And Services skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a Director Of Technology And Services. We found that 66.5% of Directors Of Technology And Services have graduated with a bachelor's degree and 15.9% of people in this position have earned their master's degrees. While most Directors Of Technology And Services have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight Directors Of Technology And Services were not college graduates.

    Those Directors Of Technology And Services who do attend college, typically earn either Business degrees or Computer Science degrees. Less commonly earned degrees for Directors Of Technology And Services include Electrical Engineering degrees or Computer Information Systems degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a Director Of Technology And Services. We've found that most Director Of Technology And Services resumes include experience from KPMG, Microsoft, and Salesforce. Of recent, KPMG had 12 positions open for Directors Of Technology And Services. Meanwhile, there are 9 job openings at Microsoft and 7 at Salesforce.

    Since salary is important to some Directors Of Technology And Services, it's good to note that they are figured to earn the highest salaries at Microsoft, Gilead Sciences, and Amneal Pharmaceuticals. If you were to take a closer look at Microsoft, you'd find that the average Director Of Technology And Services salary is $195,274. Then at Gilead Sciences, Directors Of Technology And Services receive an average salary of $179,465, while the salary at Amneal Pharmaceuticals is $170,901.

    View more details on Director Of Technology And Services salaries across the United States.

    We also looked into companies who hire Directors Of Technology And Services from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Citi, JPMorgan Chase, and Bank of America.

    For the most part, Directors Of Technology And Services make their living in the Technology and Manufacturing industries. Directors Of Technology And Services tend to make the most in the Technology industry with an average salary of $108,468. The Director Of Technology And Services annual salary in the Hospitality and Manufacturing industries generally make $99,367 and $95,503 respectively. Additionally, Directors Of Technology And Services who work in the Technology industry make 19.7% more than Directors Of Technology And Services in the Health Care Industry.

    The three companies that hire the most prestigious director of technology and servicess are:

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    What Technical Directors Do

    A technical director is responsible for monitoring the technical efficiency of operations. Technical directors inspect audio and visual equipment, lighting systems for productions, and other technical processes. They ensure that all the equipment is in proper working condition, identify and troubleshoot defects, and deliver high-quality project results. They also monitor expenses, forecast sales reports, and create cost estimates for the systems needed for the project completion, following the clients' specifications to gain satisfaction. A technical director must have excellent communication and decision-making skills to manage operational processes with maximum accuracy.

    In this section, we compare the average Director Of Technology And Services annual salary with that of a Technical Director. Typically, Technical Directors earn a $7,293 lower salary than Directors Of Technology And Services earn annually.

    While their salaries may differ, one common ground between Directors Of Technology And Services and Technical Directors are a few of the skills required in each craft. In both careers, employees bring forth skills like Customer Service, Project Management, and Technical Support.

    As far as similarities go, this is where it ends because a Director Of Technology And Services responsibility requires skills such as "Technical Service," "Healthcare," "Cloud," and "Continuous Improvement." Whereas a Technical Director is skilled in "Architecture," "Technical Expertise," "Database," and "C++." So if you're looking for what truly separates the two careers, you've found it.

    Technical Directors tend to make the most money in the Technology industry by averaging a salary of $124,003. In contrast, Directors Of Technology And Services make the biggest average salary of $108,468 in the Technology industry.

    Technical Directors tend to reach similar levels of education than Directors Of Technology And Services. In fact, Technical Directors are 1.9% less likely to graduate with a Master's Degree and 0.8% more likely to have a Doctoral Degree.

    What Are The Duties Of a Chief Information Officer?

    A chief information officer, also known as CIO, is responsible for the technological development within the company or organization. Primarily overseeing all information technology-related operations, a chief information officer takes the lead in setting the department's budget, developing strategies that will improve computer systems, and implementing policies to attain significant growth in profit and client base. Furthermore, a chief information officer is in charge of managing the workforce behind computer systems, ensuring their efficiency in accomplishing tasks and projects.

    The next role we're going to look at is the Chief Information Officer profession. Typically, this position earns a lower pay. In fact, they earn a $1,672 lower salary than Directors Of Technology And Services per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both Directors Of Technology And Services and Chief Information Officers are known to have skills such as "Customer Service," "Project Management," and "Healthcare. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, Director Of Technology And Services responsibilities are more likely to require skills like "Technical Service," "Technical Support," "Continuous Improvement," and "Support Services." Meanwhile, a Chief Information Officer might be skilled in areas such as "Architecture," "Portfolio," "Business Strategy," and "Information Security." These differences highlight just how different the day-to-day in each role looks.

    On average, Chief Information Officers earn a lower salary than Directors Of Technology And Services. There are industries that support higher salaries in each profession respectively. Interestingly enough, Chief Information Officers earn the most pay in the Media industry with an average salary of $146,658. Whereas, Directors Of Technology And Services have higher paychecks in the Technology industry where they earn an average of $108,468.

    In general, Chief Information Officers study at similar levels of education than Directors Of Technology And Services. They're 4.3% more likely to obtain a Master's Degree while being 0.8% more likely to earn a Doctoral Degree.

    How a Director Compares

    Directors work in show business, whether in a film, a television show, or a theatre production. They are responsible for bringing the material to life. They work with the writers to get a clear vision of how the production should look. They lead the production team in planning for the production, identifying filming or rehearsing schedules, casting for roles, and other aspects that need to be decided upon. Directors provide direction to the actors to ensure that the actors understand their role and will be able to effectively convey emotions to the audience. They also manage all other crew members and communicate their expectations clearly so that everyone on the set is working towards one vision.

    The Director profession generally makes a higher amount of money when compared to the average salary of Directors Of Technology And Services. The difference in salaries is Directors making $14,614 higher than Directors Of Technology And Services.

    By looking over several Directors Of Technology And Services and Directors resumes, we found that both roles utilize similar skills, such as "Customer Service," "Project Management," and "Healthcare." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from Director Of Technology And Services resumes include skills like "Technical Service," "Technical Support," "Cloud," and "Continuous Improvement," whereas a Director might be skilled in "Procedures," "Facility," "Oversight," and "Human Resources. "

    Directors make a very good living in the Finance industry with an average annual salary of $183,446. Whereas Directors Of Technology And Services are paid the highest salary in the Technology industry with the average being $108,468.

    Directors are known to earn similar educational levels when compared to Directors Of Technology And Services. Additionally, they're 1.9% more likely to graduate with a Master's Degree, and 1.3% more likely to earn a Doctoral Degree.

    Description Of a Director Of Information Management

    A director of information management is an information technology expert in charge of spearheading the efforts to manage and develop information systems. Their responsibilities revolve around setting goals and objectives, handling budgets, identifying the company's needs, and performing research and analysis to determine the best practices to optimize business operations. They must also keep up with the latest trends in technology and data security for continuous innovations. Furthermore, as a director of information management, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

    Now, we'll look at Directors Of Information Management, who generally average a higher pay when compared to Directors Of Technology And Services annual salary. In fact, the difference is about $15,455 per year.

    According to resumes from both Directors Of Technology And Services and Directors Of Information Management, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "Project Management," "Information Technology," and "Cloud. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a Director Of Technology And Services might have more use for skills like "Customer Service," "Technical Service," "Technical Support," and "Healthcare." Meanwhile, some Directors Of Information Management might include skills like "Procedures," "Health Information Management," "Facility," and "Oversight" on their resume.

    Now, let's take a closer look at the financials in each career. The Retail industry tends to pay more for Directors Of Information Management with an average of $162,259. While the highest Director Of Technology And Services annual salary comes from the Technology industry.

    The average resume of Directors Of Information Management showed that they earn similar levels of education to Directors Of Technology And Services. So much so that the likelihood of them earning a Master's Degree is 0.7% more. Additionally, they're less likely to earn a Doctoral Degree by 0.9%.