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Become A Director/Operations Manager

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Working As A Director/Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $97,730

    Average Salary

What Does A Director/Operations Manager Do At KPMG

* Manage large-scale banking initiatives or merger and integration efforts that focus on delivering operational, technical, and/or product development change, such as system and operational conversions, enhancements, process re-engineering, and new product development
* Manage program level processes, controls, or tools utilized to manage a large-scale banking initiative or merger and integration such as Project Management Office (PMO)
* Perform analysis and activities through the project lifecycle including scope definition, business case development, requirements gathering, functional and technical design, vendor assessment, test script development, training material development, and implementation assistance
* Assist in the development and presentation of clear and concise deliverable presentations
* Support proposal and business development activities by assisting in the identification of new target clients, building business relationships with key executives, and developing and presenting proposals
* Provide oversight and leadership to KPMG team members regarding deliverables, project plans, and performance management
* Additional Responsibilities for Director:
* Write and present clear and concise reports and presentations containing meaningful observations and recommendations to clients, and document procedures performed and conclusions reached related to projects
* Contribute to industry and regulatory publications, write professional and thought leadership articles, and speak at related conferences and seminars

What Does A Director/Operations Manager Do At Stanford University

* _
* Direct staff and provide leadership to achieve goals, vision of the organization and the day-to-day operations.
* Responsible for hiring and retaining staff, career coaching, personal development for direct reports and accountable for the performance of employees.
* May independently or in collaboration with human resources managers, guide senior staff in the interpretation and implementation of human resources policies, procedures and programs.
* Develop business plans and infrastructure to support research and teaching.
* Provide analysis and review of multi-year plans, including providing alternative methods for achieving goals when necessary.
* Influence leadership on specific recommendations for current operation and for future development of the organization and lead process improvement.
* Serve on the SPCS Leadership Committee and work with the SPCS Executive Director in strategic planning and new program development.
* Interpret, implement and ensure compliance with university academic and administrative policies and procedures.
* Recommend new internal policies, guidelines and procedures.
* Oversee and/or manage the finances across all sources for the annual budget cycle, including developing, monitoring, analyzing forecasting and reporting.
* Represent the unit’s business and academic operations within the organization.
* Represent the organization to external constituencies such as Stanford’s schools and departments as well as professional organizations outside of Stanford.
* Facilitate research and evaluations of the outcomes and effectiveness of SPCS programs, potentially in partnership with organizations within and outside of Stanford University, and present findings at national conferences for peer programs, such as the National Association for Gifted Children.
* Other duties may also be assigned

What Does A Director/Operations Manager Do At Citi

* Establishing a presence through strong and compelling communications which demonstrate subject matter expertise with the roles and responsibilities of suppliers in supporting the delivery of Institutional Client and Private Bank (ICG and CPB respectively) business products and services;
* Partnering with the first and second line independent risk and compliance teams to proactively identify supplier risks and provide solutions which mitigate those risks;
* Determining the suppliers that perform “Critical Activities” in the ICG and CPB and assessing if the risks surrounding those activities are adequately managed;
* Performing ongoing challenges to MCA business processes, risks, controls and control monitoring for third party suppliers on a periodic basis and annually performing a challenge of the ICG and CPB business’s annual risk assessment (ARA) with a focus on suppliers;
* Employing strong analytical skills that enable business and first and second line teams to transition from tactical activities to strategic problem solving.
* This includes analyzing existing third party management practices, Citi-wide controls and other key risk and supplier performance data quarterly to develop a scorecard which should be shared with senior management and members of the ORM team about the state of supplier activities; and,
* Coordinating with Operational Risk Management teams globally to share observations, teach skills, share concerns and identify best practices for the management of third party suppliers
* The growth opportunity for an individual in this position is that the person will leverage their business and risk experience in the ICG and CPB products and services and provide the first line and businesses with a constructive assessment as to the effectiveness and completeness of processes, controls and monitoring used to manage the supplier risk.
* This can be significant since the right individual will be able to readily measure the impact of their work.
* Also, an additional opportunity afforded by the position is to become a Citi Subject Matter Expert in one of the ICG and CPB businesses since the role requires an individual to be versed in the critical process and risks as well as the solutions implemented by suppliers to meet those Citi challenges

What Does A Director/Operations Manager Do At Citi

* Staff will be responsible to challenge a business’ (e.g., ICG, Consumer) Data Management and EUC risk appetite actions; monitoring the Data Management policy/standards implementation, the ongoing results and mitigation issues:
* Governance – represent SORM:
* o Agreement on identification of key business processes;
* o Completeness and accuracy of assessment of Common Data Elements (CDE), Data Management Maturity Assessment (DMM) and EUC inventories.
* o Understand rationale for priorities across business line;
* o Consistency in CDEs cross
* Citi governance structures;
* o Material for DM/EUC training and timely staff compliance with requirements;
* o Compliance with requirement for and profile/level of staff assigned to be Data Governance Office (DGOs);
* o Strategic Data Repository and Citi Reference Data Model review;
* o Completeness of automation plans and post-automation results.
* Assessment of data risk ratings:
* o Development and execution of DM/EUC risk assessment tool (using TP RAP as model);
* o Quality control on interpretation of policy and standards for assessment of risk ratings;
* o Validation of selected control metrics and monitoring.
* Remediation
* o Metric based driven by thresholds - ongoing assessment.
* In addition, staff will also lead, coordinate and conduct thematic reviews; walk through; and or random samples as deemed appropriate by ORM Global Functions/Enterprise Operational Risk Head or delegate

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How To Become A Director/Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 


Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Director/Operations Manager jobs

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Director/Operations Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • German

  • French

  • Chinese

  • Greek

  • Carrier

  • Mandarin

  • Arabic

  • Thai

  • Portuguese

  • Persian

  • Japanese

  • Urdu

  • Korean

  • Italian

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Director/Operations Manager

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Director/Operations Manager Education

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Real Director/Operations Manager Salaries

Job Title Company Location Start Date Salary
Director, Operations Manager Blue Apron, Inc. New York, NY Dec 15, 2016 $145,000
Director of Implementation/Operations Manager Eclinicalworks, LLC Chicago, IL Sep 12, 2015 $137,904
Director, Fab2 Operations (Engineering Manager) Solyndra, Inc. Fremont, CA Sep 15, 2009 $136,198 -
Director of Implementation/Operations Manager Eclinicalworks, LLC Chicago, IL Sep 30, 2016 $118,000
Restaurants Director Operations Manager Prepared Food Services, Inc. Miami, FL Mar 15, 2011 $111,375
Restaurants Director Operations Manager Prepared Food Services, Inc. Miami, FL Mar 02, 2011 $111,375
Director of Implementation/Operations Manager Eclinicalworks, LLC Chicago, IL Dec 17, 2015 $110,000
Director of Operations/Engineering MGR L&P Guarding, LLC Bedford Park, IL Jul 23, 2013 $92,248

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Top Skills for A Director/Operations Manager


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Top Director/Operations Manager Skills

  1. Procedures
  2. Financial Statements
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Perform evictions and landlord liens within lease guidelines and university procedures.
  • Monitor budgets and payroll records, and review financial statements to ensure that expenditures are authorized and budgeted.
  • Coordinated with others, including personnel in company branches and credit card companies, to exchange information and update controls.
  • Developed, organized, and implemented the plant's safety program to comply with state and federal laws.
  • Constructed 350+ buildings, fuel depot, utilities, 37 water wells and waste water treatment facility, roads and infrastructure.

Top Director/Operations Manager Employers

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Director/Operations Manager Videos

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