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Director/operations manager resume examples from 2025

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Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a director/operations manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the director/operations manager role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in director/operations manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some director/operations manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some director/operations manager interviews.

Here are example skills to include in your “Area of Expertise” on a director/operations manager resume:

  • Customer Service
  • Financial Statements
  • Payroll
  • Safety Program
  • ISO
  • Logistics
  • R
  • Oversight
  • Human Resources
  • A/P
  • Training Programs
  • Sigma
  • Inventory Control
  • Continuous Improvement
  • Process Improvement
  • Business Operations
  • POS
  • Cost Savings
  • Business Development
  • Front Desk
  • Direct Reports
  • Inventory Management
  • Cost Reduction
  • Business Plan
  • Customer Relations
  • HVAC
  • Facebook
  • Performance Reviews
  • KPI
  • FCC

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write director/operations manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great director/operations manager resumes:

Work history example #1

Program Director

Boys & Girls Clubs of America

  • Developed performance measurement tool to observe all internal unit results.
  • Emphasized and engendered club's motto of "CPR" (Caring/Productive/Responsible).
  • Conducted in-service training for Camelot therapists on confidentiality, emergency situations, fraud & abuse, ethics, accreditation compliance procedures.
  • Established new office with responsible for day-to-day operations and implementation of new business practices including the development of policies and procedures.
  • Improved grades of school-year participants through school/parent/program communication.

Work history example #2

Director/Operations Manager

Office Depot

  • Promoted to Sr. Director after selected as DC runner up and most improved DC for 2006.
  • Executed facility's operational plans and logistical strategies to ensure production goals and objectives were achieved.
  • Partnered with Six Sigma organization on process improvements.
  • Directed and coordinated project tasks for 7 consultants for conversion of master data and interfaces between BPCS and DB2 mainframe applications.
  • Worked closely with the sales, engineering and logistics departments to streamline the product development process.

Work history example #3

Store Manager

Walmart

  • Handled payroll and reviewed financial reports including daily/weekly/monthly analyses.
  • Started as a cashier within 8 short months was promoted to CSM (Customer Service Manager).
  • Developed staffing schedule adhering to payroll budget.
  • Developed sales, inventory, payroll and departmental forecasts with delivery goals for over 100,000 SKU's.
  • Used company policies and procedures, as well as incorporating creativity to merchandise apparel departments.

Work history example #4

Catering Manager

Hilton Worldwide Holdings

  • Maintained all Micros programming for food and beverage outlets on the property
  • Guided site tours to potential VIP guests and event planners.
  • Balanced Delphi banquet checks with the daily food and beverage reports, for both the catering and event service department.
  • Recognized VIP and regular guests with personalized hand-written notes and amenity bags.
  • Trained Onq and have worked with DELPHI booking system for over twenty years,

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from director/operations manager resumes:

Master's Degree in pharmacy

Temple University, Philadelphia, PA

1990 - 1991

Bachelor's Degree in computer science

DePaul University, Chicago, IL

1998 - 2001

Highlight your director/operations manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your director/operations manager resume:

  1. OSHA Safety Certificate
  2. Certified Food Manager (CFM)
  3. Six Sigma Green Belt
  4. Certified Professional - Human Resource (IPMA-CP)
  5. Program Management Professional (PgMP)
  6. Certified Manager Certification (CM)
  7. Certified Management Accountant (CMA)
  8. Certified in Production and Inventory Management (CPIM)

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