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Director program management skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Peggy Smith,

Dr. Daryl Green

Director program management example skills

Below we've compiled a list of the most critical director program management skills. We ranked the top skills for directors program management based on the percentage of resumes they appeared on. For example, 15.6% of director program management resumes contained program management as a skill. Continue reading to find out what skills a director program management needs to be successful in the workplace.

15 director program management skills for your resume and career

1. Program Management

Here's how directors program management use program management:

Supported new product development and sustaining engineering, as well as performed Program Management function, which included heavy customer interface.
Implemented Program Management Review process to monitor program and contract profitability, delivery, quality, risk and other performance parameters.

2. Project Management

Here's how directors program management use project management:

Replaced aging legacy insurance claims processing systems with new sustainable technology, including development of formal Project Management Office and processes.
Identify and monitor project performance metrics and develop performance improvement strategies to improve the effectiveness of the project management/Scrum Master team.

3. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how directors program management use cloud:

Provide Professional Consulting Services for cloud computing, wireless networking, infrastructure and information architecture.
Helped established IBM's new MobileFirst brand and drive inclusion and alignment with Rational's Mobile and Cloud enterprise software solutions.

4. Customer Satisfaction

Here's how directors program management use customer satisfaction:

Defined requirements, hired, and developed Project Managers for growing company which allowed greater project capacity and increased customer satisfaction.
Implemented and improved key operational and technical customer satisfaction metrics, improvements contributed to increased market share at targeted customers.

5. Product Management

Product management is a part of an organization's function that deals with product development, planning, pricing, forecasting, launching, and marketing the product.

Here's how directors program management use product management:

Developed and currently manage Customer Service Department and support Product Management & Development departments as needed to develop current product lines.
Worked with members of interdisciplinary teams, including product management to determine market requirements and improve usability of the media portal.

6. Lifecycle Management

Here's how directors program management use lifecycle management:

Implemented product lifecycle management concepts to increase overall efficiency of product portfolio management.
Directed projects from concept/evaluation/justification through implementation and lifecycle management.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors program management use oversight:

Advanced company's reputation for quality by providing hands-on delivery oversight, establishing testing procedures and certification of builds.
Provided administrative and programmatic oversight of contracts with Workforce1 Career Center service providers (vendors).

8. Governance

Governance is the means by which countries or organizations are overseen or controlled by their leaders. This may be through laws, regulations, policies and processes that guide behaviour in a way that upholds the principles defined by the leaders. Often, they come with consequences for breach and reward for implementation.

Here's how directors program management use governance:

Design and facilitate Governance frameworks and processes that enable technology and Product Development to deliver products in line with organizational goals.
Established world-class medical device product development capability including the Device Development process, the Design Controls process and project governance.

9. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how directors program management use risk management:

Spearheaded security/risk management business development activities.
Worked closely with executive management team on corporate-wide strategic planning, risk management and staff training.

10. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors program management use continuous improvement:

Contributed to organizational excellence by leveraging industry best practices and developed new business processes to promote continuous improvement.
Led continuous improvement initiative focusing on website development, search engine optimization and the associated marketing materials.

11. Provisioning

Here's how directors program management use provisioning:

Streamlined provisioning processes for AccessLine's wholesale VoIP services enabling limited staff to keep pace with order growth.
Developed original SVC, PVC and SNMP provisioning requirements for Cisco switches.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors program management use business development:

Served as primary business development lead for government and federal programs attending conferences, marketing events, and other procurement events.
Established department processes and procedures, and trained business development managers on product development processes to increase sales.

13. PMO

Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.

Here's how directors program management use pmo:

Partnered with the Methodology and PMO team in the development of a centralized project repository for cross-business communication and information gathering
Managed regional PMO for Citibank's HR and Vendor rationalization/consolidation efforts in Asia and Americas.

14. KPIs

Here's how directors program management use kpis:

Developed, updated, and implemented operations/business KPIs (Key Performance Indicators) to determine business presence/performance in the marketplace.
Pushed accountability to appropriate levels through transparent dashboards and KPIs accessible across the dispersed organization.

15. Virtualization

Here's how directors program management use virtualization:

Project phases involved - Virtualization, Enterprise Automation, Storage and Backup for long run.
Included Data center consolidation, hardware virtualization, SAP application upgrades, Oracle database SaaS, and Unix/Linux operating system upgrades.

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What skills help Directors Program Management find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a director program management stand out to employers?

Peggy Smith

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

What soft skills should all director program managements possess?

Dr. Daryl Green

Associate Professor of Business, Oklahoma Baptist University

The National Association of Colleges and Employers (NACE) has identified eight competencies associated with career readiness. These soft skills include career management, communication, critical thinking, cultural intelligence, digital literacy, leadership, professionalism, and teamwork. Sadly, most students are not aware of employers' expectation of career readiness competencies. College students who develop these career readiness competencies will be better prepared to compete for future job opportunities.

Do you want to know more?

List of director program management skills to add to your resume

The most important skills for a director program management resume and required skills for a director program management to have include:

Program Management
Project Management
Cloud
Customer Satisfaction
Product Management
Lifecycle Management
Oversight
Governance
Risk Management
Continuous Improvement
Provisioning
Business Development
PMO
KPIs
Virtualization
Enterprise Applications

Process Improvement
Software Development
Customer Service
Development Process
Scrum
Portfolio Management
Pre Sales
Digital Transformation
Management Processes
Strategic Direction
Service Delivery
Resource Management
Executive Management
Strategic Plan
Strong Analytical
Strategic Thinking

Sigma
Logistics
Cycle Management
Manage Cross
Direct Reports
Product Development
Management System
Client Facing
R
HR
Business Process
DOD
Lean Six Sigma
Java
Management Organization

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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