Director of Operations
Director job in Austin, TX
As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.
This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.
As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.
Summary of Key Responsibilities
Operational Leadership & Performance:
Drive the operational, financial, and clinical performance of all dental offices within the region.
Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
Team Development & Leadership:
Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
Patient Care & Clinical Excellence:
Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met
Job Requirements
Bachelor's degree
At least three years of experience managing multiple practice/site locations (3+) preferably in the Dental Industry
Proven track record of year-over-year growth
Proven track record of measurable, successful customer service initiatives
Ability to forecast and analyze business trends to maximize territory performance and profitability
Ability to create and maintain a budget
Travel within the required territory (5 days in the field).
Benefits Include: Medical, Dental, Vision, 401k, Deferred Compensation plan, PTO, Paid Holidays, mileage reimbursements
Director of Practice Group Management
Director job in Austin, TX
We have an exciting opportunity for a Director of Practice Group Management to support our Litigation and Energy practice groups at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.
The Director of Practice Management will be responsible for the effective oversight and management of the strategy, people, finance, and operations of their assigned practice groups (PGs). This person will do so by serving as a trusted advisor to their assigned practice group leaders (PGLs) and providing strategic analysis/consulting on a range of business topics. Success in this role will be measured by the director's ability to ensure that their PGs operate efficiently with clear visibility of financial performance and that their PGLs are proactively provided with all necessary resources required for success. The director will deliver these results by leveraging all business services (BusSvc) resources, coordinating with the requisite department leaders within the firm.
Responsibilities and Duties:
Serve as Trusted Advisor:
Serve as trusted business advisor to PGL in support of PG strategy, people, finances, and operations.
Serve as PGL proxy for practice initiatives, monthly meetings, communications, expense/write down approvals.
Support the development/execution of the PG strategic plan, monitor/report progress monthly, and ensure that ongoing PG initiatives are in line with the strategic goals.
Facilitate requests/deliverables between the PGs and all BusSvc departments to ensure operational excellence.
Engage individual partners at PGL direction to deliver various data requests and to consult on firm priorities.
Finance:
Provide clear visibility of financial PG performance by monitoring historical performance, analyzing trends, reporting results YTD, forecasting to EOY and making recommendations for improvement.
Drive profitability growth by providing partners with an understanding of the most important financial levers.
Resolve financial PG issues with support from the appropriate BusSvc leadership (Acctg, Fin, Bill, Coll, etc.)
Prepare financial content for monthly meetings using data from Finance and internal financial systems.
Identify those timekeepers and clients that are driving current trends and determine how to address/leverage.
Manage PG Mktg/BusDev expenses from budget creation to monthly expense approvals and reporting.
Provide ad hoc PG data analysis and recommendations as requested.
Operations:
Act on behalf of the PGLs to ensure PG operations run smoothly keeping PGL involvement to a minimum.
Research, identify, develop, and manage opportunities to improve PG operations and source solutions to improve efficiency by collaborating with internal BusSvc departments or engaging external business partners.
Manage monthly meetings by scheduling time, creating agendas/PPTs, arranging guest speakers and ensuring status is reported (firm initiatives, financials, recruiting status, BusSvc updates, tech offerings, etc.)
Provide ad hoc data analysis that facilitates decision-making for PGLs.
Analyze productivity data and coordinate weekly workload reporting/assignments to ensure full PG utilization.
Actively investigate alternative legal practice technologies and processes that provide new PG efficiencies.
Ensure the PG is able to deliver industry leading project management solutions to its clients.
Encourage collaboration with other PGs and client initiatives/programs within the firm.
People:
Provide support continuity and best practices training for new hires and new PGLs.
Facilitate status of new laterals between Recruiting and PGL keeping PGL involvement to a minimum.
Ensure focus is maintained on the PG promotion pipeline and current candidates.
Facilitate people issues with PGL and appropriate BusSvc leadership (ProfDev, HR, Mktg, etc.)
Investigate new talent models that are most appropriate for the PG that can improve overall leverage and profitability.
Provide orientation to all new laterals on issues related to PG (meetings, reports, resources, etc.)
Support and facilitate ongoing training and professional development of all PG lawyers.
Maintain MS Teams site so that the PG has access to all historical monthly meeting materials.
Encourage and support ongoing investments in PG culture, team building and esprit de corps.
Specific Skills Required:
Thorough understanding of firm resources; techniques for compiling, analyzing, and presenting operational information, practice efficiency metrics, financial forecasts and profitability models while also understanding how to most effectively coordinate with all internal firm departments.
Strong administrative, management, and leadership capabilities, including the ability to work under limited general direction while providing operational, strategic, and tactical guidance to PGLs.
Ability to rapidly analyze issues, anticipate consequences, make decisions, and take action.
Provide visionary and strategic operational leadership coupled with technical and professional knowledge.
Extensive knowledge and expertise in all basic business functions of a law firm, including operations, process improvement, and analysis.
Ability to anticipate issues, identify alternatives, recommend and implement effective courses of action.
Ability to communicate complex information and ideas successfully and effectively to all levels of personnel, frequently without prior preparation.
Duties and responsibilities may be added, deleted, or changed at any time, formally or informally, orally or in writing, at the discretion of PGL/firm leadership.
Knowledge, Skills and Abilities:
Bachelor's degree in a business-related field from an accredited college or university is required.
At least 8-10 years of practice group management experience with a track record of increasing responsibilities is required - preferably with a large, multi-office law firm operating a practice group structure.
The ideal candidate will have advanced data analysis / financial forecasting skills, proven operational analysis acumen, solid project / program management experience, excellent communication skills, and a strong client-service focus.
Excellent interpersonal communication, written and verbal communication skills with critical thinking are required.
Demonstrated problem-solving skills in a timely manner. Ability to translate complex technical concepts for non-technical stakeholders is required.
Good customer service interaction is required.
Must be able to shift perspectives to see both the Technology Department's and the end users' goals and experiences.
Good judgment and ability to interact effectively with attorneys and firm personnel at all levels with a high degree of professionalism is required.
Must have the ability to prioritize and handle multiple priorities simultaneously.
Must have the ability to lead, by example, and work with staff and Firm management in a service-oriented, team environment.
Coachable, dependable, continuous learner that is excited about innovation in the legal industry. Proactive, self-directed, and comfortable juggling multiple client relationships.
Strong attention to detail and ability to handle and prioritize multiple tasks under deadlines.
This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $175,000 - $250,000, with offers contingent upon the various factors. The firm's compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.
Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.
Project Director - Data Center
Director job in Austin, TX
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $5.8 billion in revenue for 2023, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
As a Project Director, you will be based on the construction project site and provide leadership on projects as the "single point of contact" for the owner, design department, and the project staff for a data center project. Ensure quality and timely execution of design-build projects from design to completion and deliver the best solutions on projects valued anywhere from a $60 million to over $250 million. At Clayco, The Project Director will work with marketing, pre-construction services, business unit leaders, and mentoring Project Managers and Engineers and have overall responsibility for these projects.
The Specifics of the Role
Build client and subcontractor relationships.
Team with Architects, Engineers, and Planners to create and manage a design schedule.
Establish project forecasts and budgets.
Manage costs.
Accept full responsibility for project execution.
Mentor and develop project management staff.
Requirements
Bachelor's Degree in Construction Management, Engineering, Architecture or related.
15-20 years of experience managing construction projects ($100+ million) ideally design-build.
Demonstrated knowledge of construction principles, practices, and technology.
Previous experience leading a successful project management team.
Ability to walk a job site, climb ladders, and scale multi-floor scaffolding.
Ability to lift objects of at least 50 lbs.
Some Things You Should Know
Our clients and projects are nationwide - Travel will be required.
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2025 ENR Midwest - Midwest Contractor (#1).
2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2025 ENR Top 100 Green Contractors - Green Contractor (Top 3).
2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3).
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.
Director, Cybersecurity Incident Commander
Director job in Austin, TX
The Cyber Incident Lead will drive and coordinate our organization's cybersecurity incident response initiatives and is responsible for implementing a continuous testing strategy and conducting full-scale cyber exercises to identify and address inefficiencies and gaps in incident management. Based on these tests and exercises, the Cyber Incident Lead will design remediation plans with impacted groups to enhance their readiness and capabilities. This role will centralize the command center, streamline communication, and facilitate cross-functional collaboration among teams such as IAM, Infrastructure, and Network, ensuring comprehensive management of cyber incidents.
Key Responsibilities:
Management
Lead and coordinate cross-functional response teams during cybersecurity incidents, ensuring timely decision-making and clear communication.
Design, facilitate, and lead cyber tabletop exercises to test and enhance organizational preparedness, coordination, and decision-making under simulated attack scenarios.
Develop and maintain the organization's cyber incident response strategy, playbooks, and escalation protocols.
Conduct regular incident response exercises and simulations to ensure readiness across technical and business teams.
Mentor and guide incident response personnel, fostering a culture of preparedness, accountability, and continuous improvement.
Technical
Direct the technical investigation of security incidents, including root cause analysis, impact assessment, and containment strategies.
Coordinate and oversee the documentation of activities, analysis, and remediation actions for cybersecurity incidents.
Ensure incident documentation is thorough, accurate, and aligned with regulatory and legal requirements.
Continuously evaluate and improve incident response tools, processes, and capabilities based on lessons learned and threat landscape evolution.
Organizational
Serve as the primary liaison between technical teams, executive leadership, legal, communications, and external stakeholders during incidents.
Communicate incident status, risks, and business impact clearly and effectively to both technical and non-technical audiences.
Partner with IT, OT, and business units to ensure incident response coverage across all environments.
Ensure compliance with internal policies, industry standards, and regulatory requirements related to incident response and breach notification.
Lead post-incident reviews and drive remediation efforts to strengthen the organization's cyber resilience.
Requirements:
Bachelor's degree in Cybersecurity, Information Assurance, or a related field completed and verified prior to start from an accredited institution
8+ years of experience in cybersecurity, with 3+ years in a senior incident response or leadership role
Master's degree preferred
Proven experience leading major incident response efforts, including ransomware, insider threats, and supply chain attacks
Deep knowledge of digital forensics, malware analysis, and incident containment strategies
Familiarity with legal and regulatory requirements for breach notification and evidence handling
Strong leadership and crisis management skills, with the ability to coordinate across technical, legal, and executive teams
Excellent verbal and written communication skills, including executive-level reporting and stakeholder engagement
Certifications such as CISM, CISSP, GCFA, or C-CISO are highly desirable
VP, Financial Consultant - Austin (Bee Cave), TX
Director job in Austin, TX
Regular
Your opportunity
In addition to the salary range, this role is also eligible for bonus or incentive opportunities. Click the link below to review our Investment Professionals' incentive structure.
Investment Professionals' Compensation | Charles Schwab
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Schwab's branch team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll give clients financial guidance while forming lasting relationships built on trust, respect, and reaching a common goal. You'll also have the ability to take charge of your own professional journey with our supportive, nurturing culture and diverse set of career opportunities.
As a Financial Consultant at Schwab, you will be procured with the practice of existing Schwab clients, providing them with wealth management and financial planning advice. Over time, you'll grow your practice holistically through client asset consolidation, networking, and earning client referrals. If you currently have your securities license, enjoy working in a team setting, and share our passion for serving clients - this role is for you.
What you have
Required Qualifications:
A valid and active FINRA Series 7 license required
Obtaining or acquiring FINRA Series 66 (63/65) license and Life & Health Insurance as it will be required during your tenure on the job.
Preferred Qualifications:
Ability to build strong relationships, engage and encourage trust, and deepen the client relationship by applying a focused client communication strategy, and exceeding client expectations.
Strong candidates will also learn to leverage our team of Schwab specialists, Schwab advice guidelines, your knowledge of the markets, and your ability to inspire action to help your client's progress toward achieving their goals.
Openness to manage wealth on behalf of our clients including: Retirement Planning, Education Planning, Investment Management, Banking & Lending Management, Insurance & Risk Management, and Estate Planning
Ability to adapt and implement change as the market and business conditions evolve
Passion for community engagement to share and engage clients in discussion about market conditions, sound investing principles, and the ideal wealth and long-term investment strategies for their personal situation
Desire to provide an outstanding investor experience in additional to furthering your own professional development in Wealth Management.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Childcare Director
Director job in Pflugerville, TX
Role Description
This is a full-time on-site role for a Childcare Director at Kiddie Academy in Pflugerville, TX. The Childcare Director will oversee daily operations, ensuring compliance with safety, educational, and operational guidelines. Responsibilities include staff management, curriculum implementation, fostering a nurturing environment for children, and building strong relationships with families. Additionally, the director will focus on maintaining high-quality customer service and supporting the professional development of the teaching staff while ensuring effective communication within the academy and with parents.
Qualifications
Proficiency in Childcare and Early Childhood Development practices
Candidate must able to obtain State of Texas Director Credential within 30 days of employment. Preferred Candidate with State of Texas Director Credential.
Strong skills in Communication and Customer Service
Experience and expertise in Education and curriculum implementation
Must be proficient in Computers, Microsoft Office products, and familiar with different Social Media platforms.
Preferred Candidate with experience in sales, marketing, communication, budget management and management experience in Franchise or Corporate Child Care centers.
Bachelor's degree in Early Childhood Education, Child Development, or a related field is preferred.
About Our Company
Kiddie Academy Educational Child Care, has been preparing young minds for future success since its founding in 1981. With more than 210 independently owned franchises throughout the United States, Kiddie Academy provides quality educational child care for children ages 6 weeks to 12 years. Our Life Essentials curriculum focuses on activity-based, hands-on learning that makes it fun for children and teachers. We believe that nurturing a lifelong love of learning is an asset that children can carry from our Academies into their homes and communities.
Kiddie Academy Educational Child Care is an equal opportunity employer.
Director of OT
Director job in Austin, TX
Director of OT - Renewable Energy
If you're an OT networking/security leader who wants a role with
actual scope,
not just keeping the lights on, this one's worth a look.
A large U.S. energy operator is bringing in a Director of OT Network Infrastructure to strengthen and modernize their OT environment. It's a mix of strategic influence and real operational ownership: you'll lead Networking & Security teams, keep mission-critical systems running smoothly, and help define how their OT program evolves over the next few years.
This is a company actively investing in modernization, governance, security posture, and resilience - not trying to pinch pennies or duct-tape legacy systems together. You'll have air cover, budget, and a long runway to make a difference.
What's in it for you:
Base up to ~$220K + ~20% bonus
Relocation covered (Austin or Chicago)
Hybrid setup: 3 days in / 2 remote -
you pick the days
10-20% travel
Up to $20K a year for certs, degrees, training - whatever helps you level up
A genuinely impactful role shaping OT governance, standards, and resilience across a major energy footprint
You'll be a great fit if you:
Have deep experience with OT/ICS networking & security
Understand lifecycle management, compliance, and what “audit-ready” really means
Enjoy leading strong teams while also steering bigger-picture strategy
Can speak the language of architects, execs, regulators, and boots-on-the-ground engineers
Want a role where you can leave your mark, not just keep things afloat
If you're open to Director-level opportunities and want something modern, well-funded, and high-impact, happy to share more. Apply now.
Sr Dir, Global Program Management
Director job in Austin, TX
Job Posting Start Date 11-24-2025 Job Posting End Date 01-30-2026Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sr Director, Global Program Management located in Austin, TX.
Reporting to the VP, Program Management the Sr Director, Global Program Management role is responsible for developing corporate, global and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention in order to generate growth for the business.
What a typical day looks like:
Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex's products and services. Act as the primary point of contact between the business and its clients.
Oversee the scheduling, coordination and implementation of contracted Flex's products and services for assigned clients.
Coordinate with the client and Flex operations to determine data requirements, production schedule and deliverables as required.
Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
Work with the Director and Management team with regard to coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
Participate in and/or support major contract negotiations.
Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
Provide business proposal support and inputs for existing and new business.
Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
The experience we're looking to add to our team:
A bachelor's degree in engineering, sciences or business; MBA is preferred.
Requires 9 years of progressively advancing account management and/or business development experience.
Demonstrated experience in working within cloud, enterprise, compute customers as a Program Manager or Global Program Manager.
KR13
What you'll receive for the great work you provide:
Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement
Job CategoryOperationsRelocation: Not eligible
Is Sponsorship Available?
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
Auto-ApplySenior Director, Customer Program Management- DC GPU
Director job in Austin, TX
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
The Role:
We are seeking a Senior Director, Customer Program Management - Data Center GPU to lead end-to-end program
execution and customer success for AMD's datacenter GPU products. This leader will own program strategy and delivery across OEM/ODM partners, Cloud service providers (CSPs), and end clients to drive platform development, cluster deployment & performance tuning and ensure final customer satisfaction for AMD DC GPU solutions. This role will align cross-functional business development, engineering, product, support, and GTM teams to accelerate customer ramp, protect relationships, and maximize adoption and uptime of AMD datacenter GPU deployments.
The Person:
The ideal candidate combines strong technical credibility in datacenter GPU systems and large-scale deployments with proven leadership
in program and customer management. They operate effectively in a globally distributed, matrixed organization, translate customer requirements into executable programs, and drive disciplined, cross-functional execution from design-through-deployment and into sustained operations. Experience working directly with OEMs/ODMs, CSPs and AI end customers on platform development, validation, cluster bring-up, performance optimization, and post-deployment support is essential.
Key Responsibilities:
* Own end-to-end customer programs for datacenter GPU engagements, from platform definition with OEM/ODM partners through cluster deployment and long-term operational success.
* Drive customer satisfaction and uptime targets by coordinating engineering, system validation, software stack (ROCm/ecosystem) integration, performance tuning, and support teams to resolve issues rapidly and prevent recurrence.
* Lead technical engagements for proof-of-concept, development, validation, performance tuning, and production ramp with CSPs, OEMs/ODMs, systems integrators, and direct enterprise customers.
* Define and enforce program governance, milestones, KPIs (e.g., time-to-production, uptime, MTTR), risk mitigation plans, and communication cadence with stakeholders.
* Partner with Product Management and Engineering to provide customer-driven feedback on hardware, firmware, and software priorities and influence roadmaps to meet end-client performance and feature needs.
* Oversee customer-facing support and escalation processes, including second-level engineering support, release coordination, and software/firmware upgrade strategies.
* Develop and scale repeatable playbooks, tools, and validation methodologies for large-scale deployments and cluster management to improve time-to-value and reliability.
* Represent AMD in senior customer and partner forums, negotiate technical and operational commitments, and lead cross-functional response to major incidents.
* Collaborate with GTM, marketing, and partner teams to enable instance/product positioning, case studies, and customer references that accelerate adoption.
Preferred Experience:
* Proven track record leading large, cross-functional customer programs for datacenter GPUs, accelerators, or server platforms with OEM/ODM and CSP partners.
* Deep understanding of datacenter infrastructure, server architectures, Linux, containerization, virtualization, and GPU software stacks (ROCm/driver ecosystem) and performance tuning methodologies.
* Experience driving proof-of-concept to production ramps at scale, managing complex validation, debug, and release activities in post-silicon environments.
* Strong operational discipline with experience defining KPIs (uptime, MTTR, deployment velocity) and delivering measurable improvements.
* Excellent executive communication skills and experience engaging at senior customer and partner leadership levels.
* Background in program management, systems engineering, customer success, or technical account management at scale.
Academic Credentials:
* Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or related technical field; advanced degree preferred.
* 15+ years of relevant technical and management experience, including significant experience with datacenter hardware and software program execution.
Location: U.S. (Austin, Santa Clara, or flexible remote within the U.S.; travel required to customer and partner sites)
* This role is not eligible for visa sponsorship
#LI-DKDAMD1
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
Director Of Field Operations
Director job in Austin, TX
At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry.
The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers.
Responsibilities
Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios.
Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP.
Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects.
Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources.
Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset.
Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary.
Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning.
Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR.
Partner with clients to establish strong and high-quality relationships.
Support the implementation and development of processes related to operations and field operations.
Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed.
Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards.
Qualifications
Ability to walk job sites as needed for extended periods of time.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
Potentially lift up to 50 pounds
Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
Potentially operate a motor vehicle, crane, tractor, etc.
We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyDirector of Conflicts Analysis and Resolution
Director job in Austin, TX
Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.
Director of Conflicts Analysis and Resolution
Department: Office of the General Counsel
Reports To: General Counsel
Location: This role can sit in any of Jackson Walker's office locations. (Dallas / Austin / Houston / San Antonio / Fort Worth)
FLSA: Exempt
POSITION SUMMARY:
The Director of Conflicts Analysis and Resolution leads Jackson Walker s firmwide conflicts program, ensuring the timely identification, analysis, and resolution of conflicts of interest across all client matters, lateral hires, and internal operations. This role plays a critical part in safeguarding the firm s ethical compliance, mitigating risk, and supporting efficient business intake processes. The Director manages the conflicts team, collaborates closely with attorneys, Recruiting, Business Intake, and firm leadership, and develops policies and practices that strengthen the firm s overall risk-management framework.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conflicts Analysis & Clearance
Oversee the end-to-end conflicts review workflow for new clients, new matters, and firmwide business intake.
Evaluate conflict reports, perform legal and factual analysis, and provide clear recommendations to attorneys and leadership regarding potential conflicts and resolution paths.
Analyze complex conflict scenarios requiring interpretation of ethical rules, case law, waivers, and screening requirements.
Facilitate discussions between attorneys when conflict issues arise and support timely, practical resolution.
Draft or support drafting of conflict waivers and screening notices as needed.
Lateral Hiring
Lead conflicts analysis for all lateral attorney candidates and groups.
Review conflict reports prepared by analysts and ensure accurate, thorough evaluation of incoming matters and prior representations.
In consultation with the General Counsel, determine whether waivers, consents, ethical walls, or withdrawals are needed.
Advise Recruiting and Practice Group Leaders on conflict-related onboarding considerations.
Risk & Compliance
Ensure compliance with professional responsibility rules, firm policies, applicable laws, and regulatory requirements related to conflicts of interest and ethical screens.
Partner with the General Counsel to design, refine, and implement conflicts policies, procedures, and best practices.
Monitor changes in ethics rules and industry standards and update internal protocols accordingly.
Maintain expert-level knowledge of the applicable Rules of Professional Conduct, including multijurisdictional considerations.
Team Leadership & Collaboration
Lead, coach, and develop the conflicts team, promoting accuracy, responsiveness, risk awareness, and continuous improvement.
Collaborate with Business Intake, Recruiting, Practice Group Leaders, IT, and other operational teams to ensure seamless conflict clearance processes.
Develop and deliver training to attorneys and staff on conflicts awareness, ethical compliance, and best practices.
Build and maintain strong working relationships across offices to support a consistent and efficient conflicts program.
Systems & Reporting
Oversee conflicts software platforms, ensuring data integrity, functionality, and optimal use of technology.
Partner with IT and vendors to evaluate enhancements, implement system upgrades, streamline workflows, and adopt emerging tools.
Generate reports and dashboards that provide insights into conflicts trends, clearance times, risk indicators, and team performance.
Support the firm in strategic planning by identifying conflict-related risks and opportunities for process improvement.
QUALIFICATIONS:
Bachelor s degree required; J.D. preferred with license to practice law in the United States and in good standing with the Texas Bar.
Minimum of 8 years experience in conflicts, risk management, professional responsibility, or compliance within a law firm or professional services environment.
Deep understanding of conflicts of interest rules, legal ethics, and professional responsibility frameworks.
Proven leadership experience in managing teams and driving decisions in high-pressure, time-sensitive environments.
Strong analytical and communication skills with the ability to synthesize complex information and advise senior leadership.
Experience with conflicts software systems, legal research tools, and business intake processes.
Demonstrated ability to collaborate effectively across departments and offices.
WORK CONDITIONS:
This position operates in a typical professional office environment with standard equipment. The role requires professionalism, discretion, and the ability to manage multiple priorities while maintaining attention to detail.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
If you require a reasonable accommodation to complete the application or interview process, please contact us at *************************************
Director, Value and Access Strategy - CNS
Director job in Austin, TX
The Director, Value & Access Strategy leads the strategy and tactical development supporting our market access customers. This encompasses corporate approach recommendations for existing and emerging channels, bridging pipeline market access strategies to inline, Therapeutic Area initiatives and is accountable for all brand payer related initiatives for the portfolio working closely with the brand teams.
****
+ Develop and lead a cross-portfolio approach to market access customers
+ Develop an CNS wide portfolio value proposition for market access customers
+ Lead the team to develop and implement payer pull-through material
+ Lead the team to develop and refine the payer value proposition for inline brands
+ Collaborate with Commercial team to ensure payer value drivers are incorporated into all payer marketing initiatives
+ Continually evaluate Market Access strategies for pipeline products by partnering with Medical Affairs, Value and Evidence and the Market Access team while effectively bridging them to inline marketing support
+ Direct Brand specific Payer/Advocacy Market research activities with CSI colleagues
+ Manage Payer Marketing budget resources
+ Lead market access channel assessments and build recommendations on the best way to approach our existing channels
+ Lead the assessment and development of new channel enhancement
+ Manage key Agencies of Record to deliver tools and tactics
+ Engage, inform and influence key stakeholders
+ Collaborate closely with brand marketing teams
+ Engage with Regional Senior Business Directors as the business dictates
+ Contributes to the development of direct report
+ Travel expected up to 20%
**Qualifications**
Required:
+ Bachelor of Arts (BA) or Bachelor of Science (BS) degree from an accredited four-year college or university (or the equivalent if education obtained outside of the United States)
+ 10+ years pharmaceutical experience in sales or marketing with at least 6+ years of market access responsibilities and successful track record
+ Solid track record of driving market access initiatives within an organization
+ Strong interpersonal skills and ability to work effectively in a matrix team environment
+ Excellent planning and strategy development while executing against tight timelines
+ High emotional intelligence in managing multiple business initiatives and cross-functional relationships
+ Strong communication skills, both verbal and written
+ Strong organizational and project management skills
Preferred:
+ MBA or master's degree preferred
+ Knowledge of payer and access stakeholder needs in the US preferred
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $183,335.00 - Maximum $274,160.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director, Business Unit Compliance
Director job in Austin, TX
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
The Director, Business Unit Compliance Officer for Payment Products reports into the Senior Director, Global Markets and Enterprise Merchant Compliance as part of the Global Compliance organization. This role promotes a strong compliance culture, fulfills second-line defense duties, and advises the Payment Products team. We seek an experienced compliance officer to provide compliance advisory support on new initiatives and oversight of core aspects of our Compliance program such as issues, incidents, and regulatory changes. This role is responsible for helping enable business priorities with sound compliance management practices and processes.
Job Description:
Essential Responsibilities:
* Provide clear focused strategy and business priorities for your organization.
* Establish global relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy, and product changes.
* Liaise with peers in other parts of the organization to align strategy and meet common goals.
* lead global programs of work beyond the core functional deliverables to drive process improvement and alignment, employee engagement, and leadership initiatives in global financial crimes and consumer protections and across Risk Management.
* Maintain a high level of subject matter expertise to coach, guide and influence other leaders and business managers toward process, policy, product, and organizational changes.
* Participate in the design and execution of the strategic direction and execution of the Risk Operations Program
* Drive multiple large projects to move the business forward.
* Strengthen the overall business governance and operating model for the best-in-class Risk Operations organization
Expected Qualifications:
* Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
Preferred Qualification:
* Proven track record in driving positive outcomes between compliance and business leaders.
* Excellent project management skills, well organized, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure.
* A high level of intellectual, professional, and interpersonal agility/flexibility, combined with strong analytical/problem-solving skills.
* Strong ability to inspire/foster an inclusive/diverse culture.
* Demonstrated ability to build/maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation.
* Ability to communicate complex matters in a simple and clear manner.
* Experience in partnering with senior business stakeholders, particularly in the context of a rapidly evolving environment.
* Excellent ability to analyze risks in complex business processes and recommend controls to mitigate those risks.
Subsidiary:
PayPal
Travel Percent:
0
* PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit *******************************
The US national annual pay range for this role is $123,500 to $212,850
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit ************************************
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit *******************************
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ****************************************.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Director of Scheduling [Corporate]
Director job in Austin, TX
About the Role
The Director of Scheduling provides strategic leadership and oversight of all project scheduling activities across the organization (Houston, North and Central Texas). This role ensures that project schedules are accurate, consistent, and aligned with company objectives from preconstruction through project closeout. The Director leads a team of schedulers and collaborates closely with operations, preconstruction, and executive leadership to drive efficiency, predictability, and continuous improvement in project delivery.
Skills & Qualifications
Bachelor's degree in Construction Management, Engineering, Architecture, or a related field required; Master's degree preferred
Minimum 12-15 years of experience in construction scheduling, including extensive work on large-scale vertical construction projects exceeding $150 million in value
Proven leadership experience managing a team of schedulers or planning professionals across multiple concurrent projects
Advanced proficiency in Primavera P6, with a strong understanding of baseline creation, resource loading, earned value management, and forensic schedule analysis
Demonstrated experience in both field operations and project engineering
Knowledge and application of LEAN Construction principles and Last Planner System preferred
Deep understanding of construction sequencing, cost and resource integration, and risk mitigation strategies
Strong leadership and interpersonal skills, with the ability to communicate effectively at all levels - from field teams to executive stakeholders
Proficiency in Microsoft Office Suite and other scheduling and project management software (e.g., Microsoft Project)
Primary Duties
Provide executive-level oversight of all scheduling efforts across the company's portfolio, ensuring consistency, accuracy, and adherence to company standards
Lead, mentor, and develop a team of Scheduling Managers and Schedulers, promoting technical excellence and professional growth
Partner with senior leadership and operations to develop and implement enterprise-wide scheduling strategies, procedures, and best practices
Oversee the creation, updating, and analysis of master project schedules to ensure alignment with project goals, cost controls, and resource plans
Review and approve project schedules and updates, providing executive feedback and recommendations to project teams
Analyze project performance data to identify trends, risks, and opportunities for improvement across multiple projects and regions
Facilitate and oversee pull planning, schedule risk analysis, and recovery planning sessions for high-priority projects
Ensure all preconstruction efforts include accurate milestone and pursuit schedules, supporting business development and client engagement
Maintain a centralized historical database of project schedules for benchmarking and lessons learned
Report key scheduling metrics and performance indicators to executive leadership and stakeholders
Drive the integration of technology and innovation in scheduling tools and methodologies
Represent the scheduling function in leadership meetings, client presentations, and external forums as a subject-matter expert
Physical Requirements
Must be physically fit enough to function safely on a project site and office setting. This includes the following:
Prolonged periods sitting at a desk and working on a computer with repetitive movements
Ascends or descends ladders, scaffolding, and steep slopes with agility (Climb)
Maintains body equilibrium to prevent falling from precarious situations (Balance)
Lowers the body to floor level and move with agility (Stoop or Crawl)
Extends out and retrieves objects outside immediate range (Reach)
Supports oneself and stays in an upright position (Stand)
Presses against something with substantial and steady force to thrust forward, downward, or outward (Push)
Exerts a considerable force to draw, drag, haul, or tug objects in a sustained motion (Pull)
Raises substantial objects from a lower to a higher position or moves objects horizontally from position to position (Lift)
Maneuvers small objects precisely by whatever means (Pinch or Pick)
Seizes an object by applying considerable force (Grip)
Detects attributes of objects, such as size, shape, temperature, texture, tension, or force by tactile means (Feel)
Expresses or exchanges ideas through spoken word (Speak), preferably English.
Perceives the nature of sound with no less than a 40db loss @ 500 Hz, 1,000 Hz, and 2,000 Hz with or without correct (Hear)
Is subject to substantial repetitive motions of the body and or its parts
Must have good depth perception, field of vision, near acuity
Frequently exposed to weather (occasionally extreme cold, extreme heat, wet, and/or humid, exposure to dust and fumes, and working in highly exposed places)
Additional Requirements
Current driver's license, required.
Work on-site at a main office or project location, required
May be called after hours and on weekends to address delays, emergencies, bad weather, and other issues at the jobsite
May require travel
Linbeck Group and its affiliates are committed to maintaining a working environment that encourages mutual respect, promotes respectful and productive relationships between co-workers, and is free from all forms of prohibited harassment or discrimination of any Employee or applicant for employment by or against any person, including supervisors, co-workers, temporary or seasonal workers, vendors, or customers. As a result, the Company prohibits any form of harassment or discrimination because of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, physical or mental disability, or any other basis protected by federal, state, or local law.
Auto-ApplyDirector of Scheduling [Corporate]
Director job in Austin, TX
About the Role
The Director of Scheduling provides strategic leadership and oversight of all project scheduling activities across the organization (Houston, North and Central Texas). This role ensures that project schedules are accurate, consistent, and aligned with company objectives from preconstruction through project closeout. The Director leads a team of schedulers and collaborates closely with operations, preconstruction, and executive leadership to drive efficiency, predictability, and continuous improvement in project delivery.
Skills & Qualifications
Bachelor's degree in Construction Management, Engineering, Architecture, or a related field required; Master's degree preferred
Minimum 12-15 years of experience in construction scheduling, including extensive work on large-scale vertical construction projects exceeding $150 million in value
Proven leadership experience managing a team of schedulers or planning professionals across multiple concurrent projects
Advanced proficiency in Primavera P6, with a strong understanding of baseline creation, resource loading, earned value management, and forensic schedule analysis
Demonstrated experience in both field operations and project engineering
Knowledge and application of LEAN Construction principles and Last Planner System preferred
Deep understanding of construction sequencing, cost and resource integration, and risk mitigation strategies
Strong leadership and interpersonal skills, with the ability to communicate effectively at all levels - from field teams to executive stakeholders
Proficiency in Microsoft Office Suite and other scheduling and project management software (e.g., Microsoft Project)
Primary Duties
Provide executive-level oversight of all scheduling efforts across the company's portfolio, ensuring consistency, accuracy, and adherence to company standards
Lead, mentor, and develop a team of Scheduling Managers and Schedulers, promoting technical excellence and professional growth
Partner with senior leadership and operations to develop and implement enterprise-wide scheduling strategies, procedures, and best practices
Oversee the creation, updating, and analysis of master project schedules to ensure alignment with project goals, cost controls, and resource plans
Review and approve project schedules and updates, providing executive feedback and recommendations to project teams
Analyze project performance data to identify trends, risks, and opportunities for improvement across multiple projects and regions
Facilitate and oversee pull planning, schedule risk analysis, and recovery planning sessions for high-priority projects
Ensure all preconstruction efforts include accurate milestone and pursuit schedules, supporting business development and client engagement
Maintain a centralized historical database of project schedules for benchmarking and lessons learned
Report key scheduling metrics and performance indicators to executive leadership and stakeholders
Drive the integration of technology and innovation in scheduling tools and methodologies
Represent the scheduling function in leadership meetings, client presentations, and external forums as a subject-matter expert
Physical Requirements
Must be physically fit enough to function safely on a project site and office setting. This includes the following:
Prolonged periods sitting at a desk and working on a computer with repetitive movements
Ascends or descends ladders, scaffolding, and steep slopes with agility (Climb)
Maintains body equilibrium to prevent falling from precarious situations (Balance)
Lowers the body to floor level and move with agility (Stoop or Crawl)
Extends out and retrieves objects outside immediate range (Reach)
Supports oneself and stays in an upright position (Stand)
Presses against something with substantial and steady force to thrust forward, downward, or outward (Push)
Exerts a considerable force to draw, drag, haul, or tug objects in a sustained motion (Pull)
Raises substantial objects from a lower to a higher position or moves objects horizontally from position to position (Lift)
Maneuvers small objects precisely by whatever means (Pinch or Pick)
Seizes an object by applying considerable force (Grip)
Detects attributes of objects, such as size, shape, temperature, texture, tension, or force by tactile means (Feel)
Expresses or exchanges ideas through spoken word (Speak), preferably English.
Perceives the nature of sound with no less than a 40db loss @ 500 Hz, 1,000 Hz, and 2,000 Hz with or without correct (Hear)
Is subject to substantial repetitive motions of the body and or its parts
Must have good depth perception, field of vision, near acuity
Frequently exposed to weather (occasionally extreme cold, extreme heat, wet, and/or humid, exposure to dust and fumes, and working in highly exposed places)
Additional Requirements
Current driver's license, required.
Work on-site at a main office or project location, required
May be called after hours and on weekends to address delays, emergencies, bad weather, and other issues at the jobsite
May require travel
Linbeck Group and its affiliates are committed to maintaining a working environment that encourages mutual respect, promotes respectful and productive relationships between co-workers, and is free from all forms of prohibited harassment or discrimination of any Employee or applicant for employment by or against any person, including supervisors, co-workers, temporary or seasonal workers, vendors, or customers. As a result, the Company prohibits any form of harassment or discrimination because of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, physical or mental disability, or any other basis protected by federal, state, or local law.
Auto-ApplyDIRECTOR OF FIELD OPERATIONS
Director job in Austin, TX
At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry.
The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers.
Responsibilities
Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios.
Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP.
Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects.
Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources.
Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset.
Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary.
Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning.
Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR.
Partner with clients to establish strong and high-quality relationships.
Support the implementation and development of processes related to operations and field operations.
Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed.
Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards.
Qualifications
Ability to walk job sites as needed for extended periods of time.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
Potentially lift up to 50 pounds
Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
Potentially operate a motor vehicle, crane, tractor, etc.
We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyDirector of Operations Excellence
Director job in Austin, TX
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Director, Operations Excellence, based in Austin, TX
We're looking for a Director of Operations Excellence to build and lead a new centralized organization that drives operational maturity, reliability, and efficiency across Realtor.com's 600+ developer engineering organization. This role will establish and scale our Operations Excellence function, bringing together Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations into a unified, strategic capability.
You will be responsible for defining the vision, strategy, and execution roadmap for operational excellence at scale. This includes building high-performing teams, establishing operational frameworks and standards, driving adoption of operational best practices, and delivering measurable improvements in site reliability, product quality, cost efficiency, and release velocity. You'll partner closely with engineering leadership, product teams, and platform engineering to elevate operational maturity across the entire technology organization.
This is a unique opportunity to build something from the ground up - shaping culture, processes, and systems while strategically integrating existing talent from across Realtor.com into a cohesive, high-impact organization.
What You'll Do
Organization Building & Leadership
* Build and lead the Operations Excellence organization, scaling teams across Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations
* Recruit, develop, and retain top engineering and operations talent while fostering a culture of accountability, continuous improvement, and operational discipline
* Establish team structures, roles, and responsibilities that balance centralized expertise with embedded support models
* Integrate existing Realtor.com employees strategically into the new organization, leveraging institutional knowledge while establishing new operational standards
* Create career development frameworks and technical growth paths for operational excellence team members
* Drive cultural transformation around operational excellence, making reliability, quality, and efficiency core engineering values
Strategy & Vision
* Define and communicate the long-term vision and strategy for operational excellence across reliability, quality, cost optimization, and release management
* Establish operational excellence frameworks aligned with industry best practices including SRE principles, DORA metrics, FinOps methodologies, and quality engineering standards
* Set strategic priorities and investment roadmaps across all operational excellence domains
* Partner with executive leadership to align operational excellence initiatives with business objectives and technology strategy
* Drive the integration of AI-augmented operational tools and developer productivity enhancements into operational workflows
* Influence engineering and product roadmaps to prioritize operational health, reliability improvements, and technical debt reduction
Operational Execution & Delivery
* Own operational KPIs and SLAs across site reliability, quality metrics, cloud cost efficiency, and release management performance
* Drive measurable improvements in MTTR, change failure rates, incident reduction, deployment frequency, and cost optimization targets
* Establish governance models and operational review cadences with engineering leadership to maintain visibility and accountability
* Build and maintain operational dashboards, scorecards, and reporting systems that provide real-time visibility into operational health
* Lead incident response coordination, blameless postmortems, and systemic reliability improvement initiatives
* Oversee implementation of operational tooling ecosystems including monitoring platforms, quality tools, cost management systems, and CI/CD pipelines
* Champion chaos engineering, resilience testing, and proactive operational readiness practices
Cross-Functional Partnership & Influence
* Partner with Platform Engineering, Infrastructure, Security, and product teams to embed operational excellence practices into development workflows
* Collaborate with engineering leadership to drive adoption of paved path platforms, standardized tooling, and operational best practices
* Serve as the voice of operational excellence in technology leadership forums, advocating for operational investments and architectural improvements
* Build strong relationships with product portfolio leaders to understand domain-specific operational challenges and tailor support accordingly
* Work closely with Developer Productivity and AI Initiatives teams to integrate operational excellence with broader engineering productivity goals
* Engage with vendor partners and industry peers to stay current on operational excellence trends and emerging practices
Financial & Resource Management
* Own budget planning and resource allocation across the Operations Excellence organization
* Build business cases and secure funding for operational excellence initiatives, tooling investments, and headcount growth
* Drive cloud cost optimization initiatives, working with FinOps team to reduce AWS spend while maintaining reliability and performance
* Demonstrate ROI on operational excellence investments through metrics on incident reduction, deployment velocity, quality improvements, and cost savings
* Manage vendor relationships and contract negotiations for operational tooling and services
How We Work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our office in Austin, TX, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
Who You Are
You're a proven engineering leader who knows how to build organizations from the ground up while driving operational transformation at scale. You understand that operational excellence isn't just about tooling-it's about culture, discipline, and making the right things easy to do. You've led teams through the journey from fragmented operational practices to mature, centralized capabilities.
You're someone who:
* Builds high-trust, high-performance teams that deliver both strategic vision and tactical execution
* Balances technical depth with executive presence, able to debug production incidents and present to C-suite leadership
* Drives change through influence and partnership, not mandates, earning credibility through demonstrated value
* Understands the interconnections between reliability, quality, cost, and velocity-and knows how to optimize across all dimensions
* Thrives in ambiguity and can establish structure, process, and accountability where none exists
* Champions operational discipline while remaining pragmatic about tradeoffs and business priorities
What You'll Bring
* 10+ years in engineering, operations, or platform leadership roles with significant experience in operational excellence domains
* 5+ years leading engineering teams, with proven ability to build, scale, and develop high-performing organizations
* Bachelor's degree in Computer Science, Engineering, or equivalent experience
* Deep expertise across multiple operational excellence domains: Site Reliability Engineering, Quality Engineering, FinOps/cost optimization, and/or Release Management
* Strong understanding of AI-enhanced operational and development tools and their strategic application
* Demonstrated success establishing operational excellence frameworks, KPIs, and governance models at scale
* Experience with modern operational tooling ecosystems including monitoring and observability platforms (NewRelic, Datadog, Splunk), quality tools (SonarQube, test automation), cost management tools (AWS Cost Explorer, FinOps platforms), and CI/CD systems
* Track record driving measurable improvements in DORA metrics, MTTR, incident reduction, deployment frequency, and operational costs
* Proven ability to influence without authority and drive organizational change across engineering teams
* Strong business acumen with experience building budgets, business cases, and ROI models for operational investments
* Excellent communication and executive presence, with ability to translate operational complexity into business impact
Bonus Points
* Experience building or scaling centralized operational excellence, SRE, or platform engineering organizations from the ground up
* Background in both product engineering and operational roles, bringing empathy for developer experience
* Deep expertise in cloud architecture and AWS operational best practices
* Experience with large-scale incident management, crisis response, and operational resilience programs
* Knowledge of chaos engineering frameworks and resilience testing methodologies
* Familiarity with developer productivity measurement and engineering effectiveness frameworks
* Technical certifications in SRE, cloud architecture, or operational excellence domains
* Experience working in high-growth technology companies or digital marketplace platforms
* Track record publishing thought leadership on operational excellence, SRE practices, or engineering effectiveness
Do the best work of your life at Realtor.com
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.
Auto-ApplyField Operations Director
Director job in Austin, TX
Job DescriptionDescription:
At California Connect, we don't just provide communication equipment - we remove barriers and empower people with disabilities to live more connected, independent lives. Every day, our work ensures that someone can make a doctor's appointment, advocate for themselves, connect with loved ones, or simply be heard.
As the Field Operations Director, you will lead a team that delivers life-changing access to communication across the state, at no charge to Californians with disabilities. This isn't just operations - it's impact. It's equity. Its purpose. And your leadership will determine how many lives we reach next.
The Field Operations Director (“Director”) oversees the management and effectiveness of California Connect Field Operations staff and ensures that best-in-class service is provided for all stakeholders. The Director is responsible for all field operations management activities. The Field Operations Director reports to the Field Operations Program Director and will interface with the California Connect Vendor Partners, Community and Service Partners, as appropriate.
The Director's key goals include ensuring that the organization provides high-quality services, improving performance and efficiency, and adopting new, proven technologies. The leader in this role actively contributes to the overall company's operational targets and daily business decisions.
This position requires residency in the state of California-relocation assistance is not available for this role.
Essential Functions
Oversee all field operations services and report out on progress, issues, and areas for improvement
Manage supervisors of staff assigned to perform the field operations activities, including in-person and virtual support, customer assessment, delivery and setup of equipment, troubleshooting, training, and return processing
Provide coaching, training, and support for supervision team to effectively supervise over 45 staff in locations throughout California.
Coordinate and plan logistics for community engagement events at Service Centers involving resources within and outside of regional locations.
Support the Administrative and Operations Director in contracting and managing Service Providers
Meet all Field Operations requirements, including performance and Service Level Agreements (SLAs)
Enter, track, and report on all Field Operations activity through a customer and inventory tracking system
Develop and deploy all strategic and tactical plans that apply to the performance of California Connect services, serving as a subject matter expert and brand ambassador
Lead coordination and integration of efforts among operations, workforce management, customer experience and training, and technology divisions to produce smoother workflow and more cost-effective business processes
Forecast potential challenges and opportunities using current and projected data to make business decisions supporting the growth and scaling of business operations to improve program functionality
Consult with the Field Operations Program Director to optimize workforce management efficiencies, ensuring California Connect services are staffed to meet client agreements
Coordinate with internal stakeholders to train and equip staff with the tools and skills necessary to deliver top-of-the-line service to California Connect customers
Communicate new directives, policies, or procedures to supervisors and managers
Oversee departmental revenue goals: With the Field Operations Program Director, manage expenses to stay within operating budgetary allowances, and review monthly financial results to ensure they accurately reflect the current performance output
Provide ad-hoc support to the Field Operations Program Director, Division Vice-President and President through regular communication and support of extemporaneous assignments on an as-needed basis
Coordinate with People and Culture and managers to foster a positive and engaging culture for California Connect employees
Collaborate with other departments to plan launches, events, marketing, and other projects as needed
Other duties as assigned.
Knowledge, Skills, and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Proficient in operations management and contract management practices and principles
Ability to build and maintain working relationships with many different cross-functional teams
Excellent communication skills, ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone
Strong balance of leadership, business acumen and technical skills
Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and, demands
Working knowledge supporting systems, tools and methods utilized by contact centers
Demonstrates effective problem-solving skills
Proven ability to manage multiple priorities from inception to completion
Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.)
Ability to build and supervise high-performance, hybrid work teams
Requirements:
Qualifications
Bachelor's degree in business or related field from an accredited college or university; or equivalent professional experience
A minimum of three (3) years of experience within the past ten (10) years, working on a large Statewide program with delivery throughout the state.
A minimum of five (5) years of experience in a Field Operations position within the past (10) years being directly responsible for all field operations activities.
A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs.
A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.)
Ability to work flexible hours, including some nights and weekends
Experience leading a highly efficient operational or customer service team
Ability to communicate effectively using American Sign Language (Preferred)
Work Environment / Physical Requirements
This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in both a virtual office environment and in-person locations throughout the state, utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 40%.
Technical Services Director
Director job in Austin, TX
About the company
Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.
Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.
About the role
As a Technical Services Director, you will be the linchpin between technical and customer-facing teams. In this role, you'll develop scalable solutions that align with our partner's customer success strategy to ensure a high standard customer experience is met.
Your role also includes:
Leading technical teams across Solutions Consulting, Technical Account Management (TAM), and Implementation to deliver impactful solutions
Creating and implementing strategies that enhance service efficiency while ensuring smooth customer end-to-end journeys
Collaborating with the Customer Success team to align technical services with retention strategies, helping customers achieve their goals and cultivating a collaborative, customer-first mindset
Fostering partnerships across Customer Success, Product, and Enablement teams to work on a unified approach towards excellent customer experiences
Setting clear goals, initiatives and KPIs that align with company objectives while nurturing continuous improvement and innovation
Providing valuable customer insights and technical feedback for product teams for informed product roadmaps and future service offerings
Implementing the best practices and standardized processes in technical services to ensure consistent, high-quality results
Tracking and optimizing key metrics including time to value, activation rate, and successful onboarding experiences
You're fit for the role, if you have:
Leadership experience in technical services within B2B technology, particularly in customer success or solutions delivery
Adept knowledge in solutions consulting, technical account management, and implementation approaches
A strategic mindset to develop processes driving scalability, efficiency and customer success
Genuine dedication and passion for delivering exceptional customer experiences
Sharp analytical and problem-solving capabilities
Experience in building and mentoring high-performing cross-functional teams
Clear communication skills that bridge technical and non-technical conversations
Auto-ApplyMajor Gifts Director
Director job in Austin, TX
Job Title:
Major Gifts Director
FLSA Status:
Exempt/FT
Department:
Fund Development
Reports To:
Chief Development Officer
Location:
Austin
Job Purpose: This position's primary responsibility is to play an integral role in the Council's comprehensive major gifts fundraising plan of substantial annual and capacity-building revenue goals.
The Major Gift Director will broaden and deepen support from individual major gift prospects and corporate donors while pursuing substantial annual, capital, and capacity-building revenue goals. The Major Gift Director will execute within an overall fundraising plan and work collaboratively with other development staff members and across departments in executing identification, qualification, cultivation, solicitation, and stewardship activities to support for and engagement with the Council.
This position fuels the organization's capacity to ignite a new spirit of building girls of courage, confidence, and character who make the world a better place.
Essential Functions
Responsible for a significant fundraising goal and a portfolio of at least 150 mid-range and high-level individual and corporate donors throughout the council's region.
Working as a member of the Fund Development team to proactively and strategically manage a major gift and planned gifts portfolio, generate a high level of strategic activity and prospect contact to move relationships.
Expertly communicate about Girl Scout mission, programming, organizational priorities, and impact.
Secure gifts from individual and corporate donors of a minimum of $1,000 for the Juliette Low Society and major gift donors of $5,000+.
Cultivate and steward donors through in-person visits, emails, mail, phone calls, and video conferencing to maximize donor engagement and support.
Collaborate with the Chief Development Officer on re-branding strategies, goals and pipeline of the Trefoil Society including communications, events and volunteer opportunities.
Work as project manager for assigned fundraising events to maximize and ensure an engaging experience for donors, increase the council's brand visibility and secure revenue support from event sponsors.
Update donor records of assigned portfolio in a timely manner to document activity, information, and proposed next steps that can be leveraged to engage prospects in a manner that reflects their priorities and interests within Blackbaud Raisers Edge CRM.
Maintain applicable electronic documentation and communication on a timely basis, including tracking gift renewals, Trefoil Society material, department reports, donor strategies, and forecasting when appropriate to execute asks and close gifts.
Support all Fund Development activities, including special events and community engagements as part of a comprehensive stewardship program.
Ability to handle confidential information with discretion and integrity.
Ability to skillfully perform other duties as assigned.
Required Qualifications
Five or more years of proven experience in securing nonprofit major gifts, annual giving and stewardship experience.
Prepare personalized proposals for individual donors for major and/or planned gift opportunities.
Stay current with trends in philanthropy and tax law changes relative to individual contributions.
Experience in establishing tactics for identifying, qualifying, and cultivating prospective donors.
Highly collaborative style; positive attitude; commitment to continuous improvement and strong work ethic grounded in honesty and integrity.
Ability to effectively interact, work, and collaborate with people of various cultural backgrounds and across departments while promoting an environment of inclusivity, respect for cross-departmental processes, staffing and expertise.
Ability to make a commitment to the philosophy of Girl Scouting, both nationally and locally.
Capable of maintaining strict confidentiality, integrity, and professionalism at all times but, especially when handling sensitive information.
Yearly membership in GSUSA is required.
Must have and maintain a valid TX driver's license, a safe driving record, current vehicle insurance, and reliable transportation to travel within Girl Scouts of Central Texas service area.
Satisfactory results from a criminal background check.
Education
Bachelor's degree in psychology, business, marketing, communication or a related field.
Preferred Qualifications
Four to seven years major fundraising experience with demonstrated success in securing six-figured gifts.
Demonstrated experience in planned giving.
Experience in Raisers Edge NXT.
Physical Requirements
While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Capable of lifting up to 30 lbs.
Capable of viewing computer monitors for long periods.
Occasional travel for events, training, and other work-related duties.
Environmental Demands
Continuous indoor activity and exposure to fluorescent light.
Ability to travel within the council jurisdiction.
Work some nights and weekends, as needed to support council events.
Important Note: The information contained in this is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job descriptions are subject to change at the discretion of the Girl Scouts of Central Texas.
Girl Scouts of Central Texas is an Equal Opportunity Employer.
This employer participates in the Electronic Employment Verifications Program. Please click the E-Verify link before for more information.
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Auto-Apply