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Director jobs in Sarasota, FL

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  • Director of Workforce Management

    Trulieve 3.7company rating

    Director job in Tampa, FL

    Job Title: Director of Workforce Management Department: Operations Reports to: Executive Director of State Operations This position forecasts, reports and directs the scheduling of staff for retail and customer service center associates while ensuring compliance with labor laws and regulations across multiple states. Directs the design of metric score cards and determines best practices to maximize employee productivity and performance while driving to remain current with industry trends. Partners to develop policies that impact work force positively and works to ensure the communication and enforcement of these policies. Analyzes real time and historical labor metrics and identifies gaps in performance. KEY DUTIES AND RESPONSIBILITIES: Monitor and forecast labor costs and adjust staffing levels accordingly to deliver on the financial budget. Develop and implement workforce management strategies that align with business objectives. Manage scheduling and allocation of resources required for retail and customer service center operations. Implement effective communication channels to ensure clear and timely communication between management and employees. Develop and maintain employee engagement and retention programs to support a positive workplace culture. Collaborate with other departments to develop and implement training programs to enhance employee skills. Assist in selection and implementation of WFM system. Stay current with industry trends and best practices to ensure competitiveness and innovation. Develop and maintain staffing plans and schedules to ensure adequate coverage. Monitor and analyze employee productivity and performance to identify areas for improvement. Ensure compliance with labor laws and regulations. Coordinate with other departments to optimize workflow and maximize productivity. Develop and implement policies and procedures to improve efficiency. SKILLS AND QUALIFICATIONS: Strong analytical skills, detail oriented and solution focused. Proficiency in Microsoft Excel, Word, Windows operating systems. SAP, Success Factors, Power BI experience is preferred but not required. Proven ability to forecast revenue trends, labor trends and transactions. Experience implementing new software/applications for WFM. Solutions-oriented, detail-oriented individual who understands how to effectively manage multiple teams in different geographic locations. Strong verbal, written, and presentations skills. Able to work with minimal supervision. Proven ability to meet deadlines with accuracy. Proven ability to multi-task. Demonstrated ability to quickly learn new systems and processes. Bachelor's Degree required. (Equivalent work experience may be substituted for educational requirements). EXPERIENCE REQUIRED: At least 5 years' scheduling experience and managing a Workforce Management team preferred. 5 plus years managing/leading a high functioning team. Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace
    $91k-194k yearly est. 2d ago
  • Director of Operations

    Ascend Technologies Group

    Director job in Tampa, FL

    Salary Range: $125,000 - $150,000 Ascend Technologies Group is a technology-focused firm specializing in healthcare innovations, particularly at the intersection of AI, data analytics, and life sciences. We partner with leading organizations to develop and scale solutions that drive measurable improvements in patient care and operational efficiency. Job Summary Ascend Technologies Group is seeking an experienced and visionary Director of Operations to guide our operational strategy as we accelerate growth. The ideal candidate has direct experience scaling a company in revenue, with a proven ability to implement and manage processes for expanding teams and business (organic and M&A). We're looking for a highly positive, well-organized leader with hands-on expertise in building systems from the ground up, leading high-performing teams, and empowering others through effective delegation and mentorship. This role offers unlimited advancement opportunities in a fast-growing organization. As Ascend grows, the Director of Ops can advance to VP roles and take on broader responsibilities. It is a 100% in-office position with very little travel required. If you're smart, hungry, humble, and excited to drive operational excellence in a dynamic healthtech environment, join us to shape our future. Key Responsibilities Develop and execute operational processes to support rapid scaling, ensuring efficiency and alignment as the company grows in revenue. Lead day-to-day operations, including resource allocation, workflow optimization, and cross-functional coordination to drive business objectives. Build, mentor, and scale operational teams, duplicating your expertise by training others and fostering a collaborative, high-performance culture. Hands-on involvement in standing up new initiatives, systems, and processes, from inception to full implementation. Collaborate with executive leadership, sales, finance, and tech teams to identify opportunities for improvement and mitigate risks. Monitor key metrics, report on operational performance, and implement continuous improvements to enhance productivity and scalability. · Building and maintaining operations scorecard to track productivity, profitability, and org-wide health Required Qualifications Demonstrated experience scaling operations in a company growing from $40M to $100M+ revenue, with a focus on process implementation and team expansion. 7+ years in operations leadership roles, with hands-on experience in building systems, running teams, and delegating effectively. Exceptional organizational skills, a positive attitude, and the ability to thrive in fast-paced, growth-oriented environments. Someone who measures by outcome and not by time on a clock, and desires to win for their personal, professional, and financial goals. Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience). Strong leadership presence with a commitment to mentorship and team development. Willingness to work 100% onsite in Tampa, FL, with minimal travel. Preferred Skills and Experience Experience with ERP systems (e.g., ConnectWise, NetSuite, Intacct) and project management tools (Jira, Asana, Monday). Background supporting data-driven or AI products Collaborating in a fast-paced Agile environment with analytics and development teams Background in technology, processes, and understands financials, with an understanding of scaling innovative tech-driven vendor operations. Certifications such as PMP, Six Sigma, or similar, highlighting expertise in process optimization. Proficiency in operational tools (e.g., ERP systems, project management software) and a track record of automating workflows. Proven ability to maintain positivity and humility while delivering results in high-growth organizations. Compensation Salary Range: $125,000 - $150,000, commensurate with experience, plus performance-based bonuses, commission annually, and comprehensive benefits. At Ascend Technologies Group, we empower leaders who are passionate about innovation and impact. If you're ready to grow with us and contribute to transformative healthcare solutions, apply today!
    $125k-150k yearly 1d ago
  • Director of Practice Operations

    Southern Orthodontic Partners

    Director job in Riverview, FL

    Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations. What You'll Do: Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions. Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration. Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations. Monitor and improve patient experience, satisfaction, and overall operational performance. Coach, mentor, and develop team leaders to ensure high performance across locations. Use data and metrics to drive decisions and process improvements. Maintain focus on high-impact initiatives while keeping daily operations running smoothly. Who You Are: A strategic and operational leader with strong problem-solving skills. Experienced in practice workflows, scheduling, and optimizing patient experience. Financially savvy, comfortable managing P&L and key operational metrics. Excellent communicator with high EQ, able to influence at all levels. Adaptable, collaborative, and proactive in identifying opportunities for improvement. Passionate about coaching and empowering teams to take ownership and grow professionally. Minimum Requirements: Bachelor's degree in business, Healthcare Administration, or related field preferred, or equivalent work experience 2+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching) 4+ years of relevant work experience Flexible schedule Valid driver's license Preferred Requirements: 2-3 years of experience in the dental industry, preferably orthodontics Familiarity with orthodontic practice management systems
    $60k-108k yearly est. 5d ago
  • School Director

    Hire Up Recruiting

    Director job in Brandon, FL

    Your interest in this position is very important to us. We will respond to your application within one business day. Our client is seeking an experienced and dynamic Executive Director to lead their team at a premier preschool in Brandon, FL. The ideal candidate is a confident leader with exceptional communication skills, a proven ability to build strong relationships, and a passion for delivering excellence in early childhood education. This is a Direct Hire position with the school Monday-Friday; year-round employment Salary $85,000 - $90,000/year Annual Bonus based on performance Benefits Health/dental/vision/life insurance Paid time off Paid holidays Discounted childcare Professional development opportunities 401(K) Plan Responsibilities Lead daily operations for a vibrant campus with two buildings and 250+ children Guide and support an incredible team of educators and staff Oversee curriculum implementation & ensure licensing compliance Maintain organized and accurate administrative records Build strong, trusting relationships with parents and families Champion safety, health, and regulatory excellence Facilitate staff meetings and ongoing training Create an inclusive environment that inspires curiosity, learning, and love Qualifications REQUIRED Education: Bachelor's degree or higher in Early Childhood Education, Elementary Education, or an education-related field REQUIRED Credential: Valid Florida Director Credential with VPK endorsement REQUIRED ECE Experience: 2-3 years in an administrative or Principal role in a licensed childcare setting REQUIRED Leadership Experience: Proven experience managing a high-utilization program (150+ children) REQUIRED: Strong leadership skills in compliance, family engagement, and program development REQUIRED Availability: for rotating shifts between 6:00 AM - 6:00 PM, Monday-Friday Must meet background check eligibility Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
    $85k-90k yearly 1d ago
  • Director of Asset Management

    ZMR Capital

    Director job in Tampa, FL

    ZMR Capital is a rapidly expanding, privately held real estate investment firm specializing in value-add and core-plus multifamily communities across the United States. We combine rigorous analytics, hands-on operations, and a performance-driven culture to transform assets and deliver exceptional returns to our investors. As our national portfolio continues to scale, we are seeking a seasoned, strategic, and execution-oriented Director of Asset Management to lead asset performance, drive value creation, and partner with internal teams on major initiatives. The Role: Director of Asset Management As Director of Asset Management, you will be responsible for overseeing a portfolio of multifamily assets and leading strategic initiatives that maximize NOI, enhance resident experience, and optimize long-term asset value. You'll collaborate directly with executive leadership, acquisitions, and property management teams, while serving as the key owner of financial performance, capital planning, and strategic execution. This role is ideal for a highly analytical, entrepreneurial, and operationally savvy real estate professional with a proven track record in asset or portfolio management. What You'll Do • Lead the strategic business plan and execution for a portfolio of multifamily assets across multiple markets • Oversee financial performance, budgeting, forecasting, and variance analysis • Identify value-add opportunities, operational efficiencies, and revenue-driving initiatives • Direct capital improvement planning, capex execution, and ROI tracking • Partner with property management leadership to optimize leasing, expenses, renewals, and resident experience • Support acquisition underwriting, takeover strategy, and integration of newly acquired assets • Manage lender relationships, reporting, loan compliance, and financing activities • Lead disposition strategy and execution, including valuation, broker selection, and transaction coordination • Prepare and present portfolio performance updates to executive leadership and investors • Support development and enhancement of internal reporting systems, dashboards, and analytics tools What You Bring • 5-8+ years of experience in multifamily real estate asset management, portfolio management, acquisitions, or related fields • Strong financial modeling and analytical expertise, with a deep understanding of multifamily operations • Proven success managing and optimizing performance across multiple assets or a large-scale portfolio • In-depth knowledge of budgeting, capex planning, property operations, and market fundamentals • Ability to lead initiatives, influence cross-functional partners, and drive outcomes • Exceptional communication and presentation skills, including investor-facing experience • Highly organized, proactive, and comfortable operating in a fast-paced, entrepreneurial environment • Technical proficiency in Excel, financial models, and asset management systems Education • Bachelor's degree in Real Estate, Finance, Economics, Accounting, or a related field (MBA or Master's degree a plus) Why Join ZMR Capital? • Leadership-level responsibility within a rapidly growing multifamily platform • Direct exposure to acquisitions, operations, and executive decision-making • Ability to shape asset strategy, portfolio performance, and long-term value creation • Entrepreneurial culture with opportunities to innovate and drive change • Competitive compensation, growth trajectory, and meaningful impact from day one #RealEstateJobs #AssetManagement #Multifamily #ZMRCapital #Hiring #RealEstateCareers
    $75k-142k yearly est. 1d ago
  • Commercial Roofing Director

    LVI Associates 4.2company rating

    Director job in Tampa, FL

    Are you a leader in the commercial roofing industry looking for a new challenge in your career? LVI are working with a leading commercial roofing company in Florida having an outstanding reputation for quality, safety, and innovation. We are collectively looking for a Commercial Roofing Director to lead and grow a large office based out of Tampa. This is a high-impact leadership role for someone who thrives in a fast-paced, results-driven environment. Key Responsibilities Oversee all operations of the Tampa commercial roofing office, including project management, sales, and field operations. Lead, mentor, and manage a team of project managers, estimators, and field crews. Ensure projects are completed on time, within budget, and to the highest quality standards. Develop and maintain strong client relationships and ensure exceptional customer satisfaction. Drive business development efforts and contribute to strategic growth initiatives. Ensure compliance with all safety regulations and company policies. Qualifications Minimum 10 years of experience in commercial roofing, with a proven track record in leadership roles. Deep knowledge of roofing systems including TPO, EPDM, PVC, modified bitumen, and built-up roofing. Strong leadership, communication, and organizational skills. Experience managing budgets, schedules, and large-scale commercial projects. Ability to build and lead high-performing teams. Valid driver's license and willingness to travel locally as needed. What Is On Offer Competitive salary + performance-based bonuses Company vehicle and fuel card Comprehensive benefits package (health, dental, vision, 401k) Opportunities for career advancement Supportive and growth-oriented company culture If this role sounds of interest and you are keen to learn more please reach out with an up-to-date resume.
    $71k-115k yearly est. 1d ago
  • Director, Military Affairs Service - Army

    USAA 4.7company rating

    Director job in Tampa, FL

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives. Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys. Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces. Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities. Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps. Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership. Represents USAA at selected public events engaging the military community. Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations. Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience. Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners. Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy. 3 years of direct team lead or management experience required. 20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer). Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment. Strong leadership, communication, and interpersonal skills Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions. Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights. Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics. Possession of Military ID card required. What sets you apart: Military assignment serving in a senior military leadership position. Staff and leadership experience serving at a major military command or higher headquarters. Extensive knowledge of military leadership structure and military installation functions. Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services. Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary. Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends. 10-years or more experience engaging the military community. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly 2d ago
  • Director of HR Operations - Corp. Functions and Call Center Operations

    PODS 4.0company rating

    Director job in Clearwater, FL

    At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry we redefined it. Since 1998, we've empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it's a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human. We're driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you're looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination. JOB SUMMARY The Director of HR Operations - Corporate & Call Center Operations serves as the HR leader supporting our corporate functions and high-volume Sales and Service Center operations. This role leads a team of HR professionals who deliver strategic and operational HR support across diverse corporate departments and customer-facing Sales and Service Center teams. As a trusted advisor to leaders, this position aligns people strategies with business objectives to enhance performance, employee experience, workforce efficiency, and organizational health. The Director ensures consistent execution, measurement, and communication of HR policies, processes, and programs across corporate and Sales and Service Center environments. This leader drives initiatives related to talent development, workforce planning, employee relations, performance management, and operational readiness. The ideal candidate is data-driven, skilled at leading and developing HRBPs, and highly experienced in supporting both knowledge-based corporate roles and high-volume, schedule-driven call center operations. General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Competitive Pay Other fringe benefits (e.g. wellness credits) What You Will Do: Strategic Leadership & Partnership • Serve as the primary strategic HR partner to corporate and Sales & Service Center leaders, aligning HR strategies with functional and operational priorities. • Lead, develop, and coach a team of HR professionals to deliver effective, business-oriented HR support across multiple functions. • Partner with leaders to anticipate workforce needs, organizational gaps, and opportunities for improved performance and engagement. HR Policy, Communication & Compliance • Support the consistent communication and compliance of HR policies and programs across corporate departments and Sales & Service Center teams. • Develop and monitor mechanisms for measuring policy effectiveness, organizational adoption, and areas for improvements or standardization. • Ensure all HR practices comply with federal, state, and local labor laws, especially those applicable to Sales & Service Center environments (e.g., scheduling, breaks, attendance). • Provide clear and effective HR communications, toolkits, and resources to leaders and employees. Talent & Workforce Management • Support talent management efforts, including succession planning and leadership development for both corporate and Sales & Service Center teams. • Support Sales & Service Center workforce planning including staffing models, volume forecasting partnerships, and retention strategies. • Guide HRBPs in delivering performance management coaching and employee development across varying role types-from corporate professionals to hourly Sales & Service Center agents. • Support recruiting strategies in partnership with Talent Acquisition, ensuring the unique hiring needs of corporate and Sales & Service Center functions are met. Employee Relations & Culture • Oversee complex employee relations issues, ensuring fair, consistent, and legally compliant outcomes. • Monitor and address employee sentiment, culture trends, and engagement drivers in fast-paced Sales & Service Center environments and across corporate teams. • Serve as a senior escalation point for HRBPs and leaders on sensitive or high-impact ER issues, investigations, or policy concerns. • Support initiatives that improve retention, reduce absenteeism, and strengthen the overall employee experience. Data, Reporting & Analytics • Leverage HR and operational performance data-including turnover, absenteeism, schedule adherence, productivity, and engagement-to identify trends and recommend solutions. • Develop dashboards and reporting tools tailored to the needs of corporate and Sales & Service Center operations. • Guide HRBPs in using data to influence decision-making and measure the impact of HR initiatives. Cross-Functional Collaboration • Partner with all areas of HR -including Total Rewards, Talent Acquisition, Learning & Development and Internal Communications -to ensure corporate and Sales & Service Center needs into are incorporated into enterprise strategies. • Collaborate closely with Workforce Management teams to ensure HR strategies and staffing plans support service levels, customer experience expectations, and operational performance. • Act as a liaison between corporate support teams, Sales & Service Center leadership, and Corporate HR to drive alignment, clarity, and operational readiness. MANAGEMENT & SUPERVISORY RESPONSIBILTIES • Typically reports to Chief Human Resource Officer. • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management) What You Will Need: • Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (SPHR/SHRM-SCP) preferred. • 10+ years of progressive HR experience, including at least 5 years in a leadership role supporting corporate and/or call center environments. • Experience leading and developing HR Business Partners. • Strong expertise in employee relations, HR policy, and compliance. • Proven ability to partner with operational leaders and influence outcomes. • Demonstrated ability to use HR analytics and data insights to drive decisions. • Experience in a service-focused, distributed workforce environment preferred. • Or an equivalent combination of education, training or experience NOTE: This role is onsite at our Clearwater, FL headquarters with a 4/1 schedule; in office Monday-Thursday and remote on Fridays. Assessment Notice: By submitting an application for this position, you acknowledge and consent that you may be asked to complete a personality and/or skills assessment as part of the hiring process. These assessments are used solely as one component of the overall candidate evaluation and will not be the sole basis for any hiring decision. All assessment results will be handled in accordance with applicable laws and our internal selection guidelines. Should you need to request a reasonable accommodation, please submit request to ******************* DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. No Unsolicited Resumes from Third-Party Recruiters: Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
    $84k-128k yearly est. 8d ago
  • Director, Business Relationship Management

    Quest Diagnostics 4.4company rating

    Director job in Tampa, FL

    The Director, Business Relationship Management (BRM) is responsible for owning business and executive relationships, building trust and confidence through a consultative management approach by ensuring that project teams deliver on its strategic vhalue throughout the demand, planning and delivery phases of the customer journey. This position develops strategic business relationships to executives and senior management in providing strategic and tactical consulting support and guidance through technology projects, system conversions and change initiatives. Proactively educates and informs business partners, by sharing knowledge of technology opportunities and risks to build competitive advantages and improve efficiency and effectiveness of supported lines of business. This position will facilitate an environment that optimizes the use of technology resources and services to meet the needs of the business. Understands, communicates, and advocates for business goals and strategies to the technology organization. Proactively envisions the solution/end-state architecture in partnership with business partners. This position will be responsible for ensuring communication of decisions and relevant information to all levels of technology and business organizations regarding business line requests and projects. The role promotes innovative technological solutions and services in the domain to drive incremental value. Reporting to the Sr. Director, Business Relationship Management, this role will be a member of the technology department and will work collaboratively with cross-functional stakeholders at Quest to ensure tat the organization delivers on its services and commitments. Please note this is a hybrid opportunity (3 days on-site and 2 days work from home) based out of Tampa, Florida. Responsibilities Develop and maintain a strong strategic relationship with executive and senior business leaders serving as a liaison between the business stakeholders and the technology organization. Act as a single point of contact and point of escalation for business executives and represent the technology process for delivering technology, services and consulting support. Work toward continuous improvement, innovation and enhanced operational efficiencies by staying abreast of industry trends and best practices. Understand the business areas strategic requirements, determine their technology requirements and help translate them into cost effective technology solutions. Provide significant leadership in the development and maintenance of the Business Systems Strategy and related technology strategy development efforts, which includes defining initiatives, developing business case, providing high level estimates and guiding initiatives through the pipeline planning process. Support executive management, including the corporate initiative planning; proactive leading edge thinking around various strategic technology areas for driving improvements within corporate systems and incorporate resulting opportunities into management proposals. Accountable for demonstrating the strategic value of the partnership with the business and executive stakeholders of his/her assigned customers (quantifying financial benefits whenever possible). Work in partnership with the business to ensure alignment on strategic, business objectives and excellent project execution. Work with peers, technology architecture, data services and technology operations team to leverage existing knowledge and solutions. Act as initial escalation contact for escalated issues arising from project teams. Manage risk associated with change impacting their area of responsibility. Make project related scope, cost, and schedule decisions in consultation, as appropriate, with project stakeholders and senior management staff. Steer project team members to deliver on commitments and act as Business Advocate and liaison with IT. Qualifications Education: Bachelor's degree or equivalent experience needed Required Work Experience: Minimum of 10 years of related work experience required. Experience mapping business strategy to technology solutions Experience working in an agile environment Written and formal communications Customer relationship management Technical leadership experience across 1-2 teams Agile methodologies
    $102k-129k yearly est. Auto-Apply 60d+ ago
  • Director of Financial Reporting & Controller-570

    Hillsborough County 4.5company rating

    Director job in Tampa, FL

    The Director of Financial Reporting and Controller serves as a senior leader within the Finance Division of the Hillsborough County Clerk of Court and Comptroller. This role oversees governmental accounting operations, internal controls, and financial reporting functions in accordance with Florida Statutes, GAAP, GASB, and requirements of the Florida Department of Financial Services. The position is responsible for ensuring accurate financial statements, supporting budget execution, maintaining accountability over public funds, and leading financial audits and reporting cycles. SALARY RANGE: $114,795.20 - $144,560.00 annually CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals JOB SPECIFIC COMPETENCIES Strong working knowledge of: GASB and GAAP Florida Statutes and constitutional officer responsibilities Government fund accounting Internal controls, grant compliance, and audit readiness Proficient in ERP systems (Oracle) and Microsoft Excel. Excellent leadership, communication, analytical, and organizational skills. Knowledge of governmental accounting and auditing principles, practices, procedures, methods, and theory. Knowledge of the specific accounting and reporting requirements and the complete accounting cycle of the organization to which assigned. Knowledge of management methods, techniques, and practices. Knowledge of budgetary procedures and controls. Knowledge of computerized accounting systems. Ability to establish and maintain effective working relations with others within and outside own organization. Ability to schedule, assign, monitor, review and evaluate the work of assigned subordinates REPRESENTATIVE DUTIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Audit & Internal Controls Serve as the primary point of contact for external auditors (including the Florida Auditor General). Oversee the preparation of audit schedules, responses to findings, and remediation efforts. Develop and maintain internal controls to prevent fraud, waste, and abuse in accordance with internal audit and operational guidelines. Financial Reporting & Compliance Lead the preparation of the Annual Comprehensive Financial Report (ACFR) in compliance with GASB and Florida's Uniform Chart of Accounts. Ensure financial reporting is accurate, timely, and aligned with Florida's constitutional and statutory requirements. Coordinate with internal divisions and external agencies to compile and submit reports required by the Florida Department of Financial Services, Auditor General, and other oversight bodies. Monitor and implement changes in accounting standards (GASB pronouncements) and ensure policy compliance. Accounting Operations Direct day-to-day accounting functions including general ledger, fund accounting, accounts receivable/payable, grants, and capital assets. Oversee reconciliation of court and county funds, trust accounts, and operational accounts. Ensure compliance with applicable laws and regulations governing public fund accounting and Clerk-related duties. Leadership & Staff Development Supervise accounting and reporting teams; recruit, train, and evaluate performance. Promote a culture of integrity, transparency, and continuous improvement. Collaborate with other divisions to ensure accurate financial and operational integration (e.g., Courts, Official Records, Human Resources, IT). Budget Support & Strategic Planning Support financial forecasting, fund balance analysis, and budget-to-actual tracking. Collaborate with the Budget Office on long-range financial planning and special projects. System & Process Improvements Oversee the integrity and optimization of the financial management system (e.g., Tyler Munis or other ERP platforms). Recommend and implement process improvements to increase efficiency and ensure compliance. Performs other duties as needed, including those performed by subordinate fiscal, financial, and/or clerical staff. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Bachelor's degree in Accounting, Finance, or a related field. CPA designation is preferred. Master's degree or certifications such as CGFO, CPFO, or CGFM are desirable. Minimum of 5 years of progressively responsible experience in governmental accounting or public sector finance. At least 3 years in a leadership or supervisory role. Experience with fund accounting, ACFR preparation, and audit coordination is required. Please note that although a degree is preferred for this position, equivalent direct experience is also acceptable. If you are substituting equivalent direct experience, it should be an appropriate combination of education, training, and direct experience that would reasonably provide the job-specific competencies mentioned above. To complete your application, please attach a copy of your academic transcripts, diploma, or certifications showing that you have attained the minimum qualifications unless you are substituting equivalent direct experience for educational requirements. The direct experience substitutions for a degree requirement must meet the following standards: Two years of direct experience for an Associate's Degree Four years of direct experience for a Bachelor's Degree Six years of direct experience for a Master's Degree Seven years of direct experience for a Professional Degree Nine years of direct experience for a Doctoral Degree Education substitution for experience: If you are substituting education for the equivalent experience, it should be an appropriate combination of education and training that would reasonably provide the job-specific competencies mentioned above. The education substitutions for the experience requirement must meet the following standards: Associate's Degree for two years of direct experience Bachelor's Degree for four years of direct experience Master's Degree for six years of direct experience Professional Degree for seven years of direct experience Doctoral Degree for nine years of direct experience CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS Experience working within a Florida Clerk of Court or Comptroller's office. Demonstrated ability to build effective teams and foster cross-functional collaboration. Knowledge of court-related revenue sources, trust accounting, and reporting to state agencies. PHYSICAL DEMANDS The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; may also require crouching, manual dexterity, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. WORK ENVIRONMENT Work is performed in a dynamic environment that requires incumbent to be sensitive to change and responsive to changing goals, priorities, and needs. This position is fully on-site and requires regular presence in the office. May require extended hours during year-end closing, audits, or special projects. JOB CLASS Unclassified - At-will Employees who serve at the pleasure of the Clerk and do not have appeal rights should they be demoted, suspended, or terminated. CAREER PATH Director Senior Director Chief Financial Officer (CFO) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
    $114.8k-144.6k yearly Auto-Apply 60d+ ago
  • Pension Ops and Delivery, Vice President

    Jpmorgan Chase & Co 4.8company rating

    Director job in Tampa, FL

    JobID: 210680486 JobSchedule: Full time JobShift: : Join our large, US-based in-house Pension and 401(k) Administration team, serving over 300K participants at one of the world's most admired companies. In this role, you will lead and execute Retirement Benefits Administration and manage challenging projects in our collaborative organization. Come make a difference with us! As a Pension Ops and Delivery, Vice President within our team, you will be responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants. Reporting to the Executor Director of Retirement Operations, you will manage, lead and execute key processes while collaborating with three senior peers across various locations. We are looking for leader with a solid background in Retirement Plan Administration, a strong focus on processes and controls-focus, and a commitment to delivering exceptional service to our customers. Job responsibilities * Oversee and execute pension and/or 401(k) delivery to participants, prioritizing customer experience, controls, and adherence to service level agreements. * Manage delivery activities, including participant eligibility, payroll processing, data movement and reporting, calculations, troubleshooting issues, and responding to participant inquiries and escalations. * Lead, drive, and support key projects focused on continuous improvement and automation, always keeping the participant at the center of our efforts. * Manage stakeholder relationships by producing weekly and monthly leadership updates and overseeing vendor management and contracting. * Lead, coach, train, and support a small team of direct reports as a working leader. * Ensure accuracy, quality, and timeliness of work while meeting plan requirements, regulatory standards, and control measures. * Coordinate year-end activities, including bulk participant communications. * Lead and coordinate the Retirement Operations team's response to internal and external audits of retirement plans. Required qualifications, capabilities, and skills * A seasoned operations leader with 5+ years of experience in Retirement Administration. * End-to-end process-oriented, with a focus on improving outcomes and participant experience. * Proven project management and system testing experience. * Excellent communication skills, with the ability to build strong relationships with stakeholders. * Strong emphasis on controls and issue prevention, complemented by proactive communication. * Exceptional prioritization and organizational skills, effectively managing workloads during peak periods. * Strong people leadership skills, with experience in coaching and team communication, both written and verbal. * Proficient in data analysis and computer skills, particularly in Microsoft Office products; familiarity with systems used in a Retirement Operations setting, such as PeopleSoft
    $107k-141k yearly est. Auto-Apply 50d ago
  • Director of Shelter Services

    The Spring of Tampa Bay 3.3company rating

    Director job in Tampa, FL

    Full-time Description To ensure that empowerment-based, best practice participant services are provided to shelter and hotline participants. Plans, develops, and manages the shelter and hotline programs. · Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, local, state and federal funder and certifying body requirements. · Ensures shelter environment is safe for participants and staff. · Responsible for overseeing and ensuring fiscal and programmatic targets are met for direct-service programs. · Oversees Kitchen manager and ensures the kitchen operations are maintained · Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes. · Oversees the management of data collection and compile with program reporting requirements. · Designs, implements, and monitors outcome measures and quality improvement plan. · Responsible for overseeing all shelter programs alongside all shelter leadership team including case management, Crisis Support Advocates, hotline, kitchen, and Economic Empowerment teams. · Directly supervises the Shelter Manager, Crisis Support Advocate Manager, shelter housekeeper and Kitchen Manager. · Develops, implements, and oversees Internship programs with universities in the community; supervises student interns. · Facilitates weekly case conference meetings in the absence of the shelter manager. · Assists with staff development and staff trainings. · Performs on-call duties. · Performs other related duties as assigned. Occasional duties or projects which may be performed at irregular intervals: · Facilitates trainings and presentations in the community. · Represents the agency at various community meetings. · Collaborates with other groups/agencies to meet participant needs. · Ensures all funder reports are submitted accurately and on-time. · Provides input and program information to the grant writing team. · Coaches Program Managers and Supervisors, enhancing their skills. Accountability: Areas in which the position is accountable/responsible: · Budget: Accountable for overseeing budgets for shelter and hotline programs. · Records: Accountable for accurate data collection and programmatic reporting for shelter and hotline programs. · Policy Planning and Development: Accountable for policy planning and development for shelter and hotline programs. Supervision Responsibility: · Direct supervisory responsibility: Shelter Manager, Kitchen Manager, shelter housekeeper and Economic Empowerment advocate. Business-Related Contacts: · Funders, partner agencies, organizations, professionals in the community, and universities. Requirements Education/Training/Experience Master's degree in Social Work (MSW), behavioral or social science supplemented by five (5) years experience in human service administration preferred. Relevant program management experience may be considered in lieu of education. Program management and supervisory experience required. Specialized equipment or machines used in this position Computer skills and working knowledge of word-processing and spreadsheet software. Certification or Licensing Requirements FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test Valid Florida Driver's License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report. Must be able to pass and maintain a Level II background check Work Environment: The work environment for this position is that of an office atmosphere with a moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The responsibilities of this position require that the employee be able to talk and hear. The employee usually is required to walk, stand, sit, use hands, and reach with hands and arms. The employee may occasionally be required to lift up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Remarks: Must have ability to lead with confidence and minimal supervision. Requires good communication skills, both written and oral. Must have an understanding of domestic violence. Discretion in dealing with confidential material, flexibility and tolerance for others is required. High ethical and professional standards, sound judgement and ability to function independently are required. Must be able to work harmoniously with participants, volunteers, staff and public. Will be part of the after-hours on-call rotation with other shelter managers; may require day, night and weekend hours. On-call in an emergency. Behavior Expectations: The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are… Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set. Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide. Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people. A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work. Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good. A Safe Space. Safety leads each interaction with survivors. Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community. Salary Description 75,000
    $62k-97k yearly est. 60d+ ago
  • Director of Field Operations

    Stanley Martin Homes 4.5company rating

    Director job in Tampa, FL

    **Who is Stanley Martin Homes?** At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first. Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible. If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of. **Explore Opportunities Today** **A day in the life of a Director of Field Operations (DFO)** As a DFO, you will oversee the construction and warranty activities at each of your assigned neighborhoods. Most days you will make site visits to your neighborhoods to ensure construction and warranty processes are being followed among all Stanley Martin Team members in order to create safe and efficient job sites. A big part of your job is to make sure you have the right team in place with all the necessary coaching to best do their job. This may be done through weekly team members or 1:1s with your direct reports. When you are not in the field, you will attend meetings at the divisional office including the Operations and Land Planning Meetings to provide updates on your neighborhoods to a larger audience including division, sales, land, and purchasing leadership. Using key reports, you will look to identify areas of improvement in existing processes or team member performance. At the end of each day your goal is to help reach the monthly and annual company goals while providing a safe and efficient jobsite for your team and our homebuyers. **Technical Tools Used Daily** + DXC Homebuilder One (HB1) + Microsoft Office Suite + SharePoint + Looker **What is Stanley Martin looking for in a Director of Field Operations?** The ideal DFO candidate is goal oriented and is driven to keep up to the standards the company has set for safety and efficiency. The DFO has outstanding attention to detail and is the ability to handle multiple projects or tasks at the same time. Results driven in nature, brings a positive attitude, and is eager to take on new challenges. **Must Haves:** + Extensive residential construction experience and previous management experience + Exudes active listening, confidence, and respect when communicating with others + Strong relationship building and conflict resolution skills + Exceptional project management and organizational skills to best prioritize your days + Works well with a direct team and other internal departments towards a common goal + Detail oriented to effectively complete tasks + Goal oriented **Nice to Haves:** + College degree **What's In It For Me:** + Access to competitively priced, high-quality health care options through Aetna, and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options) + Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA) + Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care + 12 weeks of paid maternity leave through our Short-Term Disability Plan + Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program + Continue your education with tuition and certification reimbursement + Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave + Protect yourself from identity theft or travel mishaps with our no-cost coverage + Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon + Get access to your paycheck early with an advanced pay option through Dayforce Wallet + Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation's fastest-growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by _Builder_ Magazine, Stanley Martin Homes is driven to deliver on its mission to "design and build homes people love at a price they can afford." At Stanley Martin Homes, you're not just joining a company-you're joining a team. Whether your passion is in sales, construction, or operations, you'll contribute to delivering an exceptional home buying experience that helps people realize their dreams. To hear from our team members about why they love working at Stanley Martin Homes, click here (************************************************* . **Job Details** **Job Function** **Director** **Pay Type** **Salary** Our company adheres to the spirit and intent of EEO. We promote a safe and drug-free workplace. We offer a competitive package of compensation, benefits, and a remarkable working environment. EOE/M/F/D/V/SO
    $55k-83k yearly est. 32d ago
  • On-Air Talent/Assistant Program Director - WWRM Tampa Radio

    Cox Media Group 4.7company rating

    Director job in Tampa, FL

    Job Title: On-Air Talent/Assistant Program Director - WWRM Tampa Radio WWRM Radio Tampa has an opening for full-time On-Air Talent/Assistant Program Director! We're looking for a dynamic talent to complement the existing on-air team of personalities on Magic 94.9, but to also shine in prime time and on social on their own. The ideal candidate can easily connect with people on-air, in person and on social media. Individuals applying for this position must possess a strong work ethic, be a team player, and be able to work within format parameters to maximize ratings and revenue success. You should be a great storyteller, have a quick wit, understand the concept of forward momentum in a PPM world, be immersed in pop-culture, be active and forward thinking with social media and video, and have the ability to effectively tease and deliver on compelling content with great pacing and timing. Additionally, this candidate should be programming focused and have experience in strategy and/or be an aspiring Program Director. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match! This role reports directly to the Director of Branding and Programming and is based in the Tampa Bay area. Please include your Air Check Package with application! Essential Duties and Responsibilities Show prep, including format related content, pop-culture content and local content; writing and posting web and social media content; writing and delivering commercial or personal endorsement content Hosting regular air shifts, plus other voice-tracked shifts as assigned Duties include working closely with Director of Branding and Programming to develop relatable content, execute format, and deliver ratings goals Control board operation, including editing phone bits, interviews and other audio Remotes and appearances at station or life group functions, as assigned Music scheduling, copy writing and involvement in strategic planning for WWRM brand Work with sales and promotions to maximize revenue opportunities, including promotions and personal endorsements Minimum Qualifications Minimum 1-years on-air experience, with CHR/Hot AC experience preferred, but open to other format backgrounds Outstanding written and verbal communication skills and marketing instincts Track record of success in ratings and revenue Experience operating all on-air and production equipment Experience with audio software editing products (Adobe Audition, etc.) Computer skills for audio delivery and automation systems (Wide Orbit, etc.), Music Scheduling (Music Master) word processing, audio editing and web/social media Available as needed, including nights, weekends, etc., when required MUST be social media savvy and able to execute a PPM-friendly and engaging radio show Must have a valid driver's license and clean driving record About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 1788 #LI-Onsite
    $82k-109k yearly est. 60d+ ago
  • Director, Channel Strategy and Performance

    USAA 4.7company rating

    Director job in Tampa, FL

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Director, Channel Strategy and Performance is responsible for leading the strategy, execution and optimization of our owned marketing channels-including email, direct mail, and on-site placements. This role will be responsible for driving performance across these critical touchpoints, leveraging advanced Customer Data Platform (CDP) capabilities and omni-channel orchestration to deliver personalized, relevant, and measurable member experiences. The Director will also be responsible for monitoring channel performance, identifying areas for improvement, and implementing data-driven strategies to achieve and exceed targets. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for leading end-to-end strategy and performance of Bank's owned marketing channels (email, direct mail, on-site), driving rigorous test-and-learn programs, applying data-driven insights to continuously improve channel performance. Designs and implements a trigger-based marketing execution strategy, ensuring timely, event-driven, and highly personalized member interactions. Spearhead the strategic use of Customer Data Platform (CDP) and Salesforce capabilities to design and activate audience targeting, segmentation, and personalized experiences, ensuring data-driven decision-making and measurable impact. Accountable for the successful execution of audience targeting initiatives, guiding cross-functional teams through change management processes to embed new capabilities. Partners cross-functionally with analytics, product, and technology teams to maximize the impact of personalization and targeting strategies. Provides oversight for the design and governance of audience creation within technology platforms, ensuring alignment with enterprise engagement objectives. Serves as the senior advisor on audience strategy, setting direction and standards for team execution while fostering innovation and continuous improvement. Establishes and enforce best practices for audience management and activation, collaborating with internal stakeholders to ensure consistency, scalability, and compliance. Establishes and enforces disciplined processes to deliver operational excellence and measurable business outcomes. Monitors performance metrics and outcomes to assess effectiveness, identify gaps, and drive continuous optimization across audience engagement efforts. Builds a strong risk culture and accountable for controlling operational risk across the function, including compliance with applicable laws, regulations, and regulatory guidance to successfully achieve the Bank's objectives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience leading owned channel marketing at scale, including end-to-end strategy, execution, and optimization across email, SMS, push notifications, and web personalization with a proven ability to drive measurable performance outcomes, such as increased engagement, conversion, and retention, through data-driven marketing initiatives. 3 years of people leadership experience in building, managing and/or developing high-performing teams required. Direct experience implementing and leveraging Customer Data Platforms (CDPs) such as Salesforce and/or Adobe Experience Platform to drive personalized marketing efforts. Deep expertise in trigger-based and lifecycle marketing, with a strong track record of designing and executing automated, customer-centric campaigns. Demonstrated ability to develop and scale complex marketing programs that drive engagement, retention, and conversion across the customer journey. Strong technology acumen, with comfort operating at the intersection of marketing strategy and martech platforms. Leadership experience managing cross-functional teams, with the ability to inspire collaboration and execution excellence. What sets you apart: Experience with Salesforce and Adobe platforms. Process optimization and acceleration experience. Strong delivery of executive content to communicate impact and results. Issue resolution and management savviness in complex environments. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly 1d ago
  • Director - Pricing Systems Optimization

    PODS 4.0company rating

    Director job in Clearwater, FL

    At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry, we redefined it. Since 1998, we've empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it's a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human. We're driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you're looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination. JOB SUMMARY The Director of Pricing Systems Optimization will lead all aspects of pricing optimization software development and implementation, moving PODS pricing towards a more dynamic environment, using advanced analytics and tools including Artificial Intelligence. This person will lead the though process and work closely with IT and current pricing system vendors to adapt and implement advanced pricing methods to maximize pricing and improve revenue generation. General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) What you will do: • Creates, leads and executes a roadmap of proposed enhancements to the Pricing Systems that optimize pricing and maximize revenue and/or margin, up to and including dynamic pricing methods and the use of artificial intelligence • Identifies opportunities to apply advanced pricing techniques and models to improve pricing. • Is the business leader responsible for the pricing system logic and functionality, keeping a deep understanding of how it works and how it serves the business goals. • Works with IT and current or future pricing systems vendors to support major corporate system enhancement initiatives • Keeps up to date with the use of new tools and methods to price in various industries and brings ideas to PODS. • Works cross-functionally with business partners (pricing functions, marketing, operations, finance, logistics, IT) to ensure the pricing vision is shared, accepted and implications incorporated in operating processes. • Lead cost/benefit analysis of proposed system changes • Develops and presents improvement proposals to leadership and non-technical users in clear, concise, and convincing manners both in writing and interactive presentation setting • Leads the pricing systems team in all aspects of current pricing systems support and development. Motivates and engages them to support the goal. • Applies advanced statistical and data analytics concepts • May perform other duties and responsibilities as assigned What you will need to have: • College Degree required in Mathematics, Marketing, Finance or systems / software engineering. MBA preferred. • 10-15 years of pricing or closely related experience • Minimum 5 years' experience operating with direct pricing responsibility in a corporate environment. • Extensive knowledge of pricing methods, with hands-on experience in defining pricing rules, upgrading or improving pricing systems • Experience in implementing pricing software working with outside vendors preferred (Vendavo, PROS, Saleforce CPQ, Pricefx, Zilliant, etc). • Experience in pricing in the travel, hospitality, storage or logistics industry preferred. • Strong proficiency in Microsoft Office applications; particularly advanced Excel functionality including Pivot Tables, Lookups, external data connectivity, and logic functions • Working knowledge of SQL • Strong problem-solving skills • Excellent organizational skills • Ability to manage competing priorities • Possess math skills sufficient to perform required duties • Or an equivalent combination of education, training or experience DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. No Unsolicited Resumes from Third-Party Recruiters: Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
    $81k-124k yearly est. 37d ago
  • Payments Investigations Vice President - Operations

    Jpmorgan Chase 4.8company rating

    Director job in Tampa, FL

    Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments. Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. As a **Payments Investigations Vice President - Operations** within the Payments Global Investigations team at JPMorganChase, you will directly be responsible for the day to day operations, including transaction processing, client service and database controls. You will balance your focus on business results by offering options and finding solutions to help our customers with issues. You will be responsible for understanding the key metrics and risk components within each line of business (LOB's) and manage the team to meet the financial plans put forth by these LOB's, whilst partnering globally where the business operations/product are located. You will also be accountable for maintaining staff and budget requirements. **Job Responsibilities** + Manage team performance and staff development. + Manage overall governance on the function, both people and process. + Ensure a daily review of all control execution aspects and track project completion. + Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy. + Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating. + Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables. + Interact with global location managers in an effective and professional manner. + Monitor all relevant Management Information System data ensuring all issues have been resolved expediently. + Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction. + Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure. **Required Qualifications, Capabilities, and Skills** + Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc. + Demonstrated ability in operations leadership or management within Payments, with at least 3 years of experience leading high-performing teams to achieve business priorities and objectives. + Experience in Work Queue management + Experience handling a diverse team composing of people managers and individual contributors, totaling to ~15 full time employees (FTEs) + Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives. + Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies + Strong business management skills and robust ability for governance/transformation. + Amenable to working in Night hours and flexible to adjust as per business needs (would primarily support European Shift). **Preferred Qualifications, Capabilities, and Skills** + Knowledge of ISO or Swift message processing or management. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
    $107k-141k yearly est. 60d+ ago
  • Director, General Lines (Commercial Insurance Sales)

    USAA 4.7company rating

    Director job in Tampa, FL

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you'll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management. Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success. Leads transnational change in the commercial operational team. Develops and implement sales culture while maintaining service excellence. Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams. Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management. Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage. Reviews key reporting results to include process adherence escalations and exceptions. Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success. Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience. 2 years of direct-to-consumer sales and service experience. 3 years of management or leadership experience. 2 years of Agency or Broker experience. Understanding of Sales and Underwriting processes/practices. Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities. Experience with Agency Management Systems. Ability to work in dynamic and agile environment. Ability to work in a multi-functional highly collaborative working group. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up) Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $114.1k-218k yearly 12d ago
  • Director - Pricing Systems Optimization

    PODS Enterprises, LLC 4.0company rating

    Director job in Clearwater, FL

    At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry, we redefined it. Since 1998, we've empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it's a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human. We're driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you're looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination. JOB SUMMARY The Director of Pricing Systems Optimization will lead all aspects of pricing optimization software development and implementation, moving PODS pricing towards a more dynamic environment, using advanced analytics and tools including Artificial Intelligence. This person will lead the though process and work closely with IT and current pricing system vendors to adapt and implement advanced pricing methods to maximize pricing and improve revenue generation. General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) What you will do: • Creates, leads and executes a roadmap of proposed enhancements to the Pricing Systems that optimize pricing and maximize revenue and/or margin, up to and including dynamic pricing methods and the use of artificial intelligence • Identifies opportunities to apply advanced pricing techniques and models to improve pricing. • Is the business leader responsible for the pricing system logic and functionality, keeping a deep understanding of how it works and how it serves the business goals. • Works with IT and current or future pricing systems vendors to support major corporate system enhancement initiatives • Keeps up to date with the use of new tools and methods to price in various industries and brings ideas to PODS. • Works cross-functionally with business partners (pricing functions, marketing, operations, finance, logistics, IT) to ensure the pricing vision is shared, accepted and implications incorporated in operating processes. • Lead cost/benefit analysis of proposed system changes • Develops and presents improvement proposals to leadership and non-technical users in clear, concise, and convincing manners both in writing and interactive presentation setting • Leads the pricing systems team in all aspects of current pricing systems support and development. Motivates and engages them to support the goal. • Applies advanced statistical and data analytics concepts • May perform other duties and responsibilities as assigned What you will need to have: • College Degree required in Mathematics, Marketing, Finance or systems / software engineering. MBA preferred. • 10-15 years of pricing or closely related experience • Minimum 5 years' experience operating with direct pricing responsibility in a corporate environment. • Extensive knowledge of pricing methods, with hands-on experience in defining pricing rules, upgrading or improving pricing systems • Experience in implementing pricing software working with outside vendors preferred (Vendavo, PROS, Saleforce CPQ, Pricefx, Zilliant, etc). • Experience in pricing in the travel, hospitality, storage or logistics industry preferred. • Strong proficiency in Microsoft Office applications; particularly advanced Excel functionality including Pivot Tables, Lookups, external data connectivity, and logic functions • Working knowledge of SQL • Strong problem-solving skills • Excellent organizational skills • Ability to manage competing priorities • Possess math skills sufficient to perform required duties • Or an equivalent combination of education, training or experience DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. No Unsolicited Resumes from Third-Party Recruiters: Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
    $81k-124k yearly est. 8d ago
  • Payments Investigations Vice President - Operations

    Jpmorganchase 4.8company rating

    Director job in Tampa, FL

    Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments. Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. As a Payments Investigations Vice President - Operations within the Payments Global Investigations team at JPMorganChase, you will directly be responsible for the day to day operations, including transaction processing, client service and database controls. You will balance your focus on business results by offering options and finding solutions to help our customers with issues. You will be responsible for understanding the key metrics and risk components within each line of business (LOB's) and manage the team to meet the financial plans put forth by these LOB's, whilst partnering globally where the business operations/product are located. You will also be accountable for maintaining staff and budget requirements. Job Responsibilities Manage team performance and staff development. Manage overall governance on the function, both people and process. Ensure a daily review of all control execution aspects and track project completion. Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy. Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating. Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables. Interact with global location managers in an effective and professional manner. Monitor all relevant Management Information System data ensuring all issues have been resolved expediently. Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction. Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure. Required Qualifications, Capabilities, and Skills Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc. Demonstrated ability in operations leadership or management within Payments, with at least 3 years of experience leading high-performing teams to achieve business priorities and objectives. Experience in Work Queue management Experience handling a diverse team composing of people managers and individual contributors, totaling to ~15 full time employees (FTEs) Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives. Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies Strong business management skills and robust ability for governance/transformation. Amenable to working in Night hours and flexible to adjust as per business needs (would primarily support European Shift). Preferred Qualifications, Capabilities, and Skills Knowledge of ISO or Swift message processing or management.
    $107k-141k yearly est. Auto-Apply 39d ago

Learn more about director jobs

How much does a director earn in Sarasota, FL?

The average director in Sarasota, FL earns between $53,000 and $160,000 annually. This compares to the national average director range of $66,000 to $192,000.

Average director salary in Sarasota, FL

$93,000

What are the biggest employers of Directors in Sarasota, FL?

The biggest employers of Directors in Sarasota, FL are:
  1. HRA
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