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Become A Director, Service Delivery

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Working As A Director, Service Delivery

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $141,863

    Average Salary

What Does A Director, Service Delivery Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Director, Service Delivery

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Director, Service Delivery Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Service Director 4.0 years
Delivery Manager 3.1 years
Solutions Director 2.7 years
Engagement Manager 2.5 years
Top Employers Before
Director 7.0%
Manager 5.9%
Consultant 4.7%
Top Employers After
Director 7.7%
Consultant 6.8%
Manager 3.1%

Do you work as a Director, Service Delivery?

Director, Service Delivery Demographics

Gender

Male

64.5%

Female

32.7%

Unknown

2.8%
Ethnicity

White

60.3%

Hispanic or Latino

12.8%

Asian

11.8%

Black or African American

10.9%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

50.0%

Chinese

11.1%

French

11.1%

Czech

5.6%

Japanese

5.6%

Hindi

5.6%

Sanskrit

5.6%

Italian

5.6%
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Director, Service Delivery Education

Schools

University of Phoenix

11.9%

University of Iowa

7.9%

Georgia State University

5.9%

University of Central Florida

5.9%

University of South Florida

5.0%

Michigan State University

5.0%

Auburn University

5.0%

George Mason University

5.0%

State University of New York Albany

5.0%

Villanova University

4.0%

Xavier University

4.0%

George Washington University

4.0%

Virginia Commonwealth University

4.0%

Boise State University

4.0%

Walden University

4.0%

Southern Methodist University

4.0%

Excelsior College

4.0%

University of Houston

4.0%

University of Delaware

4.0%

University of Denver

4.0%
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Majors

Business

29.2%

Nursing

15.9%

Computer Science

10.7%

Electrical Engineering

4.4%

Finance

4.4%

Management

4.2%

Computer Information Systems

3.8%

Project Management

3.5%

Psychology

2.7%

Information Systems

2.7%

Management Information Systems

2.5%

Marketing

2.5%

Economics

1.9%

Criminal Justice

1.9%

Information Technology

1.7%

Accounting

1.7%

Computer Engineering

1.5%

Political Science

1.5%

Operations Management

1.5%

Computer Networking

1.5%
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Degrees

Bachelors

39.7%

Masters

34.6%

Other

11.1%

Associate

8.1%

Certificate

2.9%

Doctorate

2.3%

Diploma

1.0%

License

0.1%
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Job type you want
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Part Time
Internship
Temporary

Real Director, Service Delivery Salaries

Job Title Company Location Start Date Salary
Asset Delivery Director Technip USA, Inc. Houston, TX Feb 13, 2012 $225,000
Director of Optimized Well Delivery Cougar Drilling Solutions USA, Inc. Houston, TX Aug 02, 2014 $216,777
Director, Initiative Management Delivery Astellas Us LLC Northbrook, IL Mar 10, 2016 $215,000
Director of Optimized Well Delivery Cougar Drilling Solutions USA, Inc. Houston, TX Jan 22, 2015 $202,446
High-Speed Rail Civil Construction Delivery Director Parsons Brinckerhoff, Inc. Sacramento, CA Sep 23, 2015 $200,000
Director-Delivery Virtusa Corporation Johnston, RI Jun 30, 2016 $199,500
Director, Delivery Assurance (IT) GRMS It Consulting, Inc. Jersey City, NJ Mar 03, 2016 $195,208
Executive Director, Service Delivery Management SONY Pictures Entertainment Inc. Culver City, CA Sep 20, 2013 $188,000
Director of Global Services Delivery CGI Technologies and Solutions Inc. Fairfax, VA Nov 29, 2010 $180,000
Director of Global Services Delivery CGI Technologies and Solutions Inc. Fairfax, VA Apr 12, 2010 $180,000
Delivery Director Intent Media Inc. New York, NY Feb 01, 2015 $177,000
Delivery Director Intent Media Inc. New York, NY Feb 15, 2015 $177,000
Director, Delivery & Installation National Programs Sears Holdings Management Corporation Hoffman Estates, IL Oct 22, 2015 $175,000
Director, Services Delivery UTI United States Inc. Portland, OR Oct 01, 2011 $146,450 -
$175,000
Customer Success Delivery Director Apptio, Inc. Boston, MA Aug 23, 2012 $145,000
Director-Delivery Virtusa Corporation Westborough, MA Jun 11, 2015 $145,000
Delivery Director Dell USA LP Round Rock, TX Aug 03, 2011 $142,198
Director Delivery Excellence Sparta Consulting Inc. Folsom, CA Dec 01, 2013 $140,000
Program Director & Head-Service Delivery-Nextgen BUS. Tata Communications (America), Inc. Burlingame, CA Aug 19, 2016 $138,969
Director Usability, N. American Delivery Staples, Inc. Framingham, MA Dec 06, 2010 $136,000
Delivery Director Nomad Digital, Inc. Rockville, MD Sep 20, 2013 $135,000
Director of Delivery Galaxe.Solutions, Inc. Richardson, TX Nov 05, 2012 $123,500
Director Account Delivery Hp Enterprise Services, LLC South Windsor, CT Jul 10, 2010 $123,198 -
$175,000
Director, Service Delivery Toa Technologies, Inc. Beachwood, OH Nov 01, 2011 $121,800 -
$182,700
Director, Services Delivery Ca, Inc. Sunnyvale, CA Jan 15, 2013 $120,420
Director, Service Delivery Netenrich, Inc. Ann Arbor, MI Mar 11, 2010 $120,000
Director, Service Delivery Netenrich, Inc. Ann Arbor, MI Feb 18, 2010 $120,000

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Top Skills for A Director, Service Delivery

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  1. Delivery
  2. Infrastructure
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Engaged Cisco and Verizon executives to develop a proactive, collaborative delivery model that addressed evolving business priorities.
  • Created Service Transformation Strategy by incorporating ITIL Standards and industry standard best practices for IT Infrastructure management.
  • Owned project management, provisioning, billing, inventory management and client training disciplines ensuring client expectations were consistently exceeded.
  • Maintained improvement of global partner by promoting continuous improvement with the offshore operation center while ensuring optimum customer satisfaction.
  • Identified opportunities for improving operational effectiveness of Compliance/Legal and Ethics organizations by completing a Document/ Knowledge Management needs/capabilities analysis.

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Top 10 Best States for Directors, Service Delivery

  1. New York
  2. Virginia
  3. New Jersey
  4. District of Columbia
  5. Colorado
  6. Delaware
  7. Rhode Island
  8. Massachusetts
  9. Texas
  10. Washington
  • (737 jobs)
  • (460 jobs)
  • (448 jobs)
  • (162 jobs)
  • (292 jobs)
  • (35 jobs)
  • (71 jobs)
  • (555 jobs)
  • (790 jobs)
  • (305 jobs)

Top Director, Service Delivery Employers

Jobs From Top Director, Service Delivery Employers

Director, Service Delivery Videos

A Day In The Life With RDS Delivery Service

Career Advice on becoming a Service Delivery Manager by Julie R (Full Version)

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