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Become A Director, Service Delivery

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Working As A Director, Service Delivery

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Director, Service Delivery Do At KPMG

* Establish service to provide 24 X 7 operations for Cloud Services including Hosting, Disaster Recovery, Security, Data Repository, and Remote Operations Services
* Develop and oversee Network Operations, Service Desk, Event Management, Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services
* Ensure the successful backup and/or replication of Customer Data in a secure manner
* Contribute and enhance Security policies and procedures for Cloud Services including implementing and overseeing security policy and monitoring guidelines for Cloud Services
* Implement System Management Tools to provide monitoring and management of all Cloud infrastructure
* Define and report Key Performance Indicators to monitor process health; and define and report Customer facing service metrics

What Does A Director, Service Delivery Do At Travelers

* The Delivery Lead works with minimal supervision and is responsible for applying advanced Project Management knowledge, skills, tools and techniques to deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations.
* Partners with Business Architecture & Analysis practice to translate Strategic Planning outputs into an actionable plan which defines, links, and sequences business capabilities to overall business objectives, focusing on delivery of Business Intelligence and Advanced Analytics projects
* Define market facing capabilities that align with the organization’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage in advanced analytics capabilities
* Manage the delivery and execution of programs and projects to ensure business capability is realized and cost, time, and quality goals are met
* Understand the company’s business strategy, operating vision, business imperatives and capabilities, and how they define technology imperatives and business capabilities
* Evolve the analytics delivery model to apply delivery best practices to a rapidly evolving skills and technology landscape
* Provides input to Portfolio Investment prioritization for Project and Enhancement level requests
* Define the specific business solutions and structures needed to realize opportunities that create business value for the organization and introduce capability to the market place
* Directly leads definition and refinement of Project scope, solution approach and delivery cost / timeline parameters [both at the content and structure level]
* Assist in evaluating business process solutions to make sure they are flexible enough to support incremental development, ongoing maintenance and future enhancements to the system architecture
* Support the Business in the analysis activities, requirements gathering, and solution development to ensure business capability integrity is adhered to
* Work with business and technical architects to explore and define how the proposed solutions will fit into the overall enterprise architecture
* Serve as liaison to the business community, to ensure that its needs are fully understood by the project team
* Assist in the development of the project CBA providing input and driving balance of solution cost and benefit realization against capability goals and objectives
* Develops and maintains integrated Program / Project plan with detailed deliverables, dependencies, IT milestones, and end-to-end critical path
* Help define the performance goals/SLAs, KPIs, and key milestones for the proposed solutions
* Understand the key challenges that sponsors and key stakeholders face
* Identify risks and assumptions associated with the functional elements of the solution
* Job Opening ID:
* BR
* Equal Employment Opportunity Statement:
* Travelers is an equal opportunity employer

What Does A Director, Service Delivery Do At HCA, Hospital Corporation of America

* Provides effective and responsive leadership for Women’s services.
* Demonstrates qualities of a role model, clearly focused on the goals and objectives of Women’s services and the facility.
* Demonstrates excellent skills in all forms of communication, and works well with others in the spirit of teamwork and cooperation.
* Demonstrates effective verbal and written skills, including the ability to write extensive proposals, and reports, the ability to deliver effective presentations
* Maintains organizational performance goals.
* Proactively supports the delivery of quality of service and promotes this as a fundamental value of employment at the facility.
* Develops strategic and budget planning for the service.
* Demonstrates excellent resource management, including awareness of cost and reimbursement implications for the facility.
* Serves as role model for others in this area

What Does A Director, Service Delivery Do At ERT

* Build departmental strategies aligned to support Corporate Goals and position tactical plans to ensure delivery excellence.
* Develop, Maintain & Report Key Performance Indicators within department and with technology and service partners to ensure Quality, Timeliness and Productivity goals are met.
* Cross
* Functional platform & process awareness to ensure ‘best practice’ One ERT approach where applicable.
* Ability to operate as a leader outside of direct functions to drive required mentoring, development and support activities within the organization.
* Create or direct development of Standard Operating Procedures and Standard Work Instructions.
* The duties and responsibilities listed in this job description represent the major responsibilities of the position.
* Other duties and responsibilities may be assigned, as required.
* This job description and any attachments do not constitute or represent a contract

What Does A Director, Service Delivery Do At Citizens Bank

* Leads the overall governance processes, focused on delivering enhancements, transformation and simplification of complexity.
* Ensures governance processes are flexible to accommodate large programs and agile methodologies.
* Incorporates effective change and risk management controls.
* Responsible and contributes to the operations governance process and project status review meetings.
* Project consulting by providing troubleshooting and supporting policy alignment.
* Experience in continuous improvement, and organizational change management including methods, techniques and industry leading best practices.
* Supports the adherence to Citizens Bank quality procedures to insure compliance with regulatory and established Enterprise controls.
* Identifies and develops the practices, procedures, policies, work products, templates and tools deemed necessary for enhanced project management techniques.
* Set standards for project delivery, in conjunction with Strategic Portfolio Management, ensuring the projects and initiatives in the plan are delivered to the agreed standards and quality.
* Clearly communicates project management governance to all stakeholders and routinely socializes and updates a prioritized list of improvements and initiatives.
* Demonstrated capacity for strategic thinking, project planning and project management.
* Strong track record of leading complex organizations requiring strong influence management skills.
* Customer focused in all interactions, with demonstrated ability to understand customer requirements and incorporate into scalable solutions.
* Qualifications
* year of project and program management experience.
* years of experience working with governance and PMOs.
* Proven track record of delivering large programs managing end-to-end delivery to time, cost and quality.
* Flexibility to work on technology, change and business process programs.
* Regarded as a delivery expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues.
* In-depth knowledge and proven application of Program and Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process.
* Excellent decision making skills -- ability to negotiate and balance decisions and priorities across needs of several functional departments.
* Makes timely decisions in the face of risk and uncertainty.
* Familiarity with process modeling, workshop facilitation and business analysis.
* Strong knowledge of the current business operating model and supporting systems / applications including structures and key Citizens processes and procedures.
* Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word.
* Organizational awareness

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How To Become A Director, Service Delivery

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Director, Service Delivery jobs

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Real Director, Service Delivery Salaries

Job Title Company Location Start Date Salary
Asset Delivery Director Technip USA, Inc. Houston, TX Feb 13, 2012 $225,000
Director of Optimized Well Delivery Cougar Drilling Solutions USA, Inc. Houston, TX Aug 02, 2014 $216,777
Director, Initiative Management Delivery Astellas Us LLC Northbrook, IL Mar 10, 2016 $215,000
Director of Optimized Well Delivery Cougar Drilling Solutions USA, Inc. Houston, TX Jan 22, 2015 $202,446
High-Speed Rail Civil Construction Delivery Director Parsons Brinckerhoff, Inc. Sacramento, CA Sep 23, 2015 $200,000
Director-Delivery Virtusa Corporation Johnston, RI Jun 30, 2016 $199,500
Director, Delivery Assurance (IT) GRMS It Consulting, Inc. Jersey City, NJ Mar 03, 2016 $195,208
Executive Director, Service Delivery Management SONY Pictures Entertainment Inc. Culver City, CA Sep 20, 2013 $188,000
Director of Global Services Delivery CGI Technologies and Solutions Inc. Fairfax, VA Nov 29, 2010 $180,000
Director of Global Services Delivery CGI Technologies and Solutions Inc. Fairfax, VA Apr 12, 2010 $180,000
Delivery Director Intent Media Inc. New York, NY Feb 01, 2015 $177,000
Delivery Director Intent Media Inc. New York, NY Feb 15, 2015 $177,000
Director, Delivery & Installation National Programs Sears Holdings Management Corporation Hoffman Estates, IL Oct 22, 2015 $175,000
Director, Services Delivery UTI United States Inc. Portland, OR Oct 01, 2011 $146,450 -
$175,000
Customer Success Delivery Director Apptio, Inc. Boston, MA Aug 23, 2012 $145,000
Director-Delivery Virtusa Corporation Westborough, MA Jun 11, 2015 $145,000
Delivery Director Dell USA LP Round Rock, TX Aug 03, 2011 $142,198
Head of Service Delivery Rolls-Royce Controls and Data Services, Inc. Houston, TX Aug 31, 2015 $141,110
Director Delivery Excellence Sparta Consulting Inc. Folsom, CA Dec 01, 2013 $140,000
Program Director & Head-Service Delivery-Nextgen BUS. Tata Communications (America), Inc. Burlingame, CA Aug 19, 2016 $138,969
Director Usability, N. American Delivery Staples, Inc. Framingham, MA Dec 06, 2010 $136,000
Director of Delivery Galaxe.Solutions, Inc. Richardson, TX Nov 05, 2012 $123,500
Director, Service Delivery Toa Technologies, Inc. Beachwood, OH Nov 01, 2011 $121,800 -
$182,700
Director, Services Delivery Ca, Inc. Sunnyvale, CA Jan 15, 2013 $120,420
Director, Service Delivery Netenrich, Inc. Ann Arbor, MI Feb 18, 2010 $120,000
Director, Service Delivery Netenrich, Inc. Ann Arbor, MI Mar 11, 2010 $120,000
Director Content Traffic Storage and Delivery DLA, Inc. Miami, FL Dec 17, 2015 $119,746
Director-Service Delivery Netenrich, Inc. Ann Arbor, MI Dec 08, 2011 $119,080 -
$120,000

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Top Skills for A Director, Service Delivery

ServiceDeliveryInfrastructureFinancialProjectManagementComplianceCustomerSatisfactionPCustomerServiceGovernanceHealthcareBusinessUnitProcessImprovementCloudItilBusinessDevelopmentPMOWebDirectReportsProfessionalServicesKeyPerformanceIndicators

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Top Director, Service Delivery Skills

  1. Service Delivery
  2. Infrastructure
  3. Financial
You can check out examples of real life uses of top skills on resumes here:
  • Skip was the Director of Service Delivery for over 350 consultants during the Y2k years.
  • Provided project / program management and executive oversight of all large enterprise IT infrastructure project implementations.
  • Served as the single point of contact for all Cisco support issues for a large US base financial customer.
  • Included relationship, technical program and project management with overall responsibility to ensure optimal service levels are attained.
  • Worked very closely with the security department and served as the IT liaison between business and IT for the Risk/Compliance Management.

Top Director, Service Delivery Employers

Director, Service Delivery Videos

A Day In The Life With RDS Delivery Service

Career Advice on becoming a Service Delivery Manager by Julie R (Full Version)

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