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The differences between directors, service delivery and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and a delivery manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $113,280 average annual salary of a delivery manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Director, Service Delivery | Delivery Manager | |
| Yearly salary | $141,674 | $113,280 |
| Hourly rate | $68.11 | $54.46 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Directors, service delivery and delivery managers have different pay scales, as shown below.
| Director, Service Delivery | Delivery Manager | |
| Average salary | $141,674 | $113,280 |
| Salary range | Between $106,000 And $189,000 | Between $82,000 And $156,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | AstraZeneca | Simpson Thacher & Bartlett |
| Best paying industry | Finance | Technology |
There are a few differences between a director, service delivery and a delivery manager in terms of educational background:
| Director, Service Delivery | Delivery Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and delivery managers' demographics:
| Director, Service Delivery | Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |