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The differences between directors, service delivery and information technology managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and an information technology manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $119,589 average annual salary of an information technology manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for an information technology manager are customer service, project management, and database.
| Director, Service Delivery | Information Technology Manager | |
| Yearly salary | $141,674 | $119,589 |
| Hourly rate | $68.11 | $57.49 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 108,179 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.
Directors, service delivery and information technology managers have different pay scales, as shown below.
| Director, Service Delivery | Information Technology Manager | |
| Average salary | $141,674 | $119,589 |
| Salary range | Between $106,000 And $189,000 | Between $84,000 And $169,000 |
| Highest paying City | San Francisco, CA | Richmond, CA |
| Highest paying state | California | New Hampshire |
| Best paying company | AstraZeneca | Meta |
| Best paying industry | Finance | - |
There are a few differences between a director, service delivery and an information technology manager in terms of educational background:
| Director, Service Delivery | Information Technology Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 64% |
| Most common major | Business | Computer Science |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and information technology managers' demographics:
| Director, Service Delivery | Information Technology Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 84.5% Female, 15.5% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |