Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between directors, service delivery and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and a service delivery manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Director, Service Delivery | Service Delivery Manager | |
| Yearly salary | $141,674 | $102,213 |
| Hourly rate | $68.11 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Directors, service delivery and service delivery managers have different pay scales, as shown below.
| Director, Service Delivery | Service Delivery Manager | |
| Average salary | $141,674 | $102,213 |
| Salary range | Between $106,000 And $189,000 | Between $74,000 And $140,000 |
| Highest paying City | San Francisco, CA | Stamford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | AstraZeneca | McKinsey & Company Inc |
| Best paying industry | Finance | Finance |
There are a few differences between a director, service delivery and a service delivery manager in terms of educational background:
| Director, Service Delivery | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and service delivery managers' demographics:
| Director, Service Delivery | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |