How to hire a director, service delivery

How to hire a director, service delivery, step by step

Here's a step-by-step director, service delivery hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director, service delivery job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director, service delivery
• Step 8: Go through the hiring process checklist

What does a director, service delivery do?

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1. Identify your hiring needs

   Before you post your director, service delivery job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a director, service delivery for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director, service delivery's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors, service delivery from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of directors, service delivery.

   Type of Director, Service Delivery	Description	Hourly rate
   Director, Service Delivery	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$50-90
   Systems Manager	A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization... Show more	$36-73
   Implementation Manager	An implementation manager specializes in introducing new systems, networks, and processes to the entire company workforce. Typically, their responsibilities revolve around overseeing the implementation team to ensure that everything is running smoothly, devising action and work plans, coordinating with different departments, monitoring requisitions and information materials, and verifying their accuracy... Show more	$30-60

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Service Delivery
   • Healthcare
   • Customer Service
   • Project Management
   • Patients
   • Digital Transformation
   • Client Facing
   • Continuous Improvement
   • Infrastructure
   • Customer Satisfaction
   • Cloud
   • Patient Care
   • Client Satisfaction
   • Process Improvement

   Check all skills

   Responsibilities:

   • Manage global delivery operations for cloud services.
   • Manage program portfolio and represent organization at PMO level.
   • Supervise operations of Medicaid manage care and third party liability recovery services.
   • Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
   • Draft and clarify VSOE pricing policies for cloud solutions.
   • Execute the contract in compliance with ITIL and Atos standards and policies8.

   More director, service delivery duties

3. Make a budget

   Including a salary range in the director, service delivery job description is a good way to get more applicants. A director, service delivery salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a director, service delivery in Mississippi may be lower than in California, and an entry-level engineer typically earns less than a senior-level director, service delivery. Additionally, a director, service delivery with lots of experience in the field may command a higher salary as a result.

   Average director, service delivery salary

   $141,674yearly

   $68.11 hourly rate

   ---

   Entry-level director, service delivery salary

   $106,000 yearly salary

   Updated December 19, 2025

   Average director, service delivery salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$157,083	$76
   2	New York	$153,556	$74
   3	Massachusetts	$152,236	$73
   4	Oregon	$151,022	$73
   5	New Jersey	$149,860	$72
   6	Washington	$147,537	$71
   7	Connecticut	$146,409	$70
   8	Rhode Island	$146,086	$70
   9	Arizona	$143,210	$69
   10	Pennsylvania	$142,859	$69
   11	District of Columbia	$142,245	$68
   12	Ohio	$141,561	$68
   13	Michigan	$139,357	$67
   14	Texas	$139,303	$67
   15	South Carolina	$138,557	$67
   16	Illinois	$137,754	$66
   17	Utah	$136,691	$66
   18	New Hampshire	$136,629	$66
   19	Delaware	$133,337	$64
   20	North Carolina	$133,273	$64

   Average director, service delivery salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	AstraZeneca	$162,076	$77.92	10
   2	Capgemini	$157,143	$75.55	15
   3	RWJBarnabas Health	$153,758	$73.92	1
   4	UST Global	$152,872	$73.50
   5	Regeneron	$152,805	$73.46	18
   6	Accenture	$152,778	$73.45	403
   7	Nike	$152,719	$73.42	10
   8	First Republic Bank	$152,406	$73.27
   9	Eli Lilly and Company	$149,921	$72.08	46
   10	Hca Hospital Services Of San Diego	$149,535	$71.89
   11	VMware	$148,871	$71.57
   12	TechSoup	$146,757	$70.56
   13	Enquero	$145,478	$69.94
   14	PepsiCo	$144,968	$69.70	4
   15	Majesco	$144,659	$69.55
   16	Nagarro	$144,070	$69.26
   17	IT Concepts	$143,443	$68.96
   18	UPMC	$142,605	$68.56	4
   19	SMC	$142,353	$68.44
   20	Broadridge	$142,271	$68.40	23

4. Writing a director, service delivery job description

   A director, service delivery job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a director, service delivery job description:

   Director, service delivery job description example

   The Quality Director will:
   
   * be responsible for all quality and regulatory strategy functions for the Company
   
   * be responsible for maintaining and growing relationships with outside quality and regulatory assets
   
   * ensure that any functions provided by outside quality and regulatory assets meet all regulatory and corporate requirements, on-time and on-budget
   
   * integrate with the product development team, managing activities related to quality system management, design control, risk assessment, method development, validation & verification, supplier audits, inspections, etc.
   
   * ensure compliance with QSR and cGMP
   
   * facilitate quality communication across the Company by leading all-hands and department leadership meetings, collaborating with Management and direct reports to ensure Company goals are met
   
   * work with all key stakeholders to ensure high-quality and timely, high-volume production
   
   MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
   
   Relevant experience for the Quality Diretcor:
   
   * Recent, strong track record of both hands-on and management success in implementing and managing quality and regulatory systems for companies scaling-up pharmaceuticals and/or medical devices into production
   
   * Experience with 21 CFR 4, 21 CFR 210, 21 CFR 211, 21 CFR 820
   
   * Experience with the 505(b)(2) regulatory pathway, leading to commercialization
   
   * Experience in the product development, drug CMC (both drug product and drug substance), regulatory and/or quality departments in support of this pathway
   
   * Very preferably, experience managing both regulatory and quality functions within a combination products company
   
   * Preferably, previously led internal regulatory audits for drug or device manufacturers
   
   * Experience with statistical analysis and statistical tools such as Minitab, SPSS, Statistica, or JMP
   
   * Preferably, successfully achieved approval for FDA regulated drug product
   
   Our client is a rapidly growing medical device startup in the process of creating a deliverable drug system to assist in anaphylactic shock and similar symptoms. They are moving from pilot production to a fully outsourced enviornment built to handle their growth and product potential. The Quality Director will helm this operation with a focus on both quality and regulatory standards.
   
   The Quality Director can expect in return:
   
   * Extermely competitve salary and benefits
   
   * 401k plans
   
   * Hiring Opportunities
   
   * Major Decision Maker for Company's Future
   
   Please apply below and reach out with any questions. All applicable candidates can expect feedback within 48 hours

   Copy this example

   

5. Post your job

   To find the right director, service delivery for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with directors, service delivery they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit directors, service delivery who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your director, service delivery job on Zippia to find and recruit director, service delivery candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting directors, service delivery requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director, service delivery

   Once you've selected the best director, service delivery candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new director, service delivery. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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