Director, service delivery job description

The Quality Director will:

* be responsible for all quality and regulatory strategy functions for the Company

* be responsible for maintaining and growing relationships with outside quality and regulatory assets

* ensure that any functions provided by outside quality and regulatory assets meet all regulatory and corporate requirements, on-time and on-budget

* integrate with the product development team, managing activities related to quality system management, design control, risk assessment, method development, validation & verification, supplier audits, inspections, etc.

* ensure compliance with QSR and cGMP

* facilitate quality communication across the Company by leading all-hands and department leadership meetings, collaborating with Management and direct reports to ensure Company goals are met

* work with all key stakeholders to ensure high-quality and timely, high-volume production

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Relevant experience for the Quality Diretcor:

* Recent, strong track record of both hands-on and management success in implementing and managing quality and regulatory systems for companies scaling-up pharmaceuticals and/or medical devices into production

* Experience with 21 CFR 4, 21 CFR 210, 21 CFR 211, 21 CFR 820

* Experience with the 505(b)(2) regulatory pathway, leading to commercialization

* Experience in the product development, drug CMC (both drug product and drug substance), regulatory and/or quality departments in support of this pathway

* Very preferably, experience managing both regulatory and quality functions within a combination products company

* Preferably, previously led internal regulatory audits for drug or device manufacturers

* Experience with statistical analysis and statistical tools such as Minitab, SPSS, Statistica, or JMP

* Preferably, successfully achieved approval for FDA regulated drug product

Our client is a rapidly growing medical device startup in the process of creating a deliverable drug system to assist in anaphylactic shock and similar symptoms. They are moving from pilot production to a fully outsourced enviornment built to handle their growth and product potential. The Quality Director will helm this operation with a focus on both quality and regulatory standards.

The Quality Director can expect in return:

* Extermely competitve salary and benefits

* 401k plans

* Hiring Opportunities

* Major Decision Maker for Company's Future

Please apply below and reach out with any questions. All applicable candidates can expect feedback within 48 hours

The Sr. Director, Service Delivery is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer experience and the strategic development of operational requirements, process and technology, to deliver key experience outcomes for Concentrix and our client(s). The role has significant levels of responsibility and accountability for operational delivery and to increase revenue and performance within existing accounts.
**Duties and Responsibilities:**

+ Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures.

+ Responsible for Profit and Loss, or Profit Center/Cost Center Budgets.

+ Create a culture and processes which achieve the business goals and objectives with regards to their customer experience objectives.

+ Maintain relationship with clients in order to facilitate open communication, understand customer perspectives, and monitor client satisfaction.

+ Drive continuous operating improvement and quality performance of regional metrics such as quality, productivity, staffing, attrition and cost, empower and engage the Customer Service Team.

+ Identify new tools and technologies to provide a better customer experience.

+ Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.

+ Define, negotiate and agree the effective utilization of resources in line with service specifications, working with, or being responsible for resource planning to plan the required resource in conjunction with business objectives and service level agreements.

+ Work effectively with all peers and stakeholders, including Commercial, Finance, Marketing, and Operations to negotiate and influence customer improvements.

**Required Experience:**

+ Extensive experiencing of managing operational customer experience teams.

+ Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.

+ Proven Management and/or relationship management experience at a senior, strategic level role.

+ Established track record of exceeding targets, KPIs SLAs, in a quality led, legislative compliant environment.

+ Strong financial management skills along with the levers to improve financial performance

+ Demonstrate ability to motivate and communicate with others at all levels

+ Influential relationships skills at all levels. Able to use these relationships to deliver experience improvements.

+ Excellent communication and negotiation skills

+ Able to adapt and succeed in a changing environment

+ Evidence of well-developed leadership skills

+ Ability to travel to client locations. Client requires proof of COVID 19 vaccination to enter their facilities, unless legally entitled to an accommodation.

\#LI-Remote

Location:

USA, MI, Work-at-Home

Language Requirements:

Time Type:

Full time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do **your life's best work.(sm)**

Growth Partners are leaders on the Growth team responsible for the overall growth and attrition metrics of a geography. Growth Partners collaborate deeply with their Ops partners to integrate centrally developed growth and retention programs while capturing and promoting local needs/nuances. Each Growth Partner has overall responsibility for developing and executing an aggressive member growth and retention strategy for their assigned service area, focused primarily on organic growth in existing and contiguous markets. Using new and established relationships with plans, regional agencies and community liaisons, the position will work directly with IPA and Group leaders to create opportunities for expansion and retention. Will partner closely with marketing on data insights and opportunity sizing.
**Primary Responsibilities:**

+ Lead initiatives to formulate and execute on AEP/OEP/SEP strategies across geography drive market-leading growth

+ Develop and lead a team to support member growth and retention activities in region in alignment with centrally developed strategies

+ Collaborate with health plans to develop creative partnerships and market leading growth opportunities

+ Collaborate with local marketing teams to implement cohesive community relationships and targeted digital strategies

+ Collaborate with Commercial and Senior focused agencies to develop comprehensive regional partnerships

+ Collaborate with the regional leaders to support local needs and understand local nuances in support of achieving performance goals

+ Strong understanding of and ability to communicate KPIs, strategic initiatives, and work through challenges in the market

+ Responsible to effectively communicate the strategy and value to existing market leaders and regional leadership

+ Support network design and contracting strategies as needed to support physician alignment with member growth opportunities

+ Work closely with IPA and Group Ops leaders to ensure effective collaboration with field teams and to ensure proper training is in place

+ Other duties assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ HSD or GED

+ 7+ years of experience in managed health care, with specific experience in marketing, sales and/or member services delivery systems

+ 5+ years in a leadership role, establishing teams, and creating an environment of accountability and success

+ Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

**Preferred Qualification:**

+ Bachelor's degree

_To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment_

**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._