What does a director, service delivery do?
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
Director, service delivery responsibilities
Here are examples of responsibilities from real director, service delivery resumes:
- Manage global delivery operations for cloud services.
- Manage program portfolio and represent organization at PMO level.
- Supervise operations of Medicaid manage care and third party liability recovery services.
- Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
- Draft and clarify VSOE pricing policies for cloud solutions.
- Execute the contract in compliance with ITIL and Atos standards and policies8.
- Design, implement and lead a 24x7 follow the sun support model for all ITIL functions.
- Group consists of server and network engineers, contractors, PMO functions, and co-location equipment engineering.
- Determine global payroll strategy and work towards standardization of payroll processes around globe.
- Execute comprehensive network infrastructure and telephony consolidation and modernization programs focuse on cost reduction and avoidance.
- Establish governance processes that include management reporting, as well as implemented KPIs for program utilization.
- Coordinate business users, development teams and infrastructure support to deliver robust, high reliability production systems.
- Negotiate maintenance windows for plan and unplan outages, ensuring current system functionality, compliance, and high availability.
- Create value-added reporting for management insights and decision-making by integrating multiple data sources to tell a story using data visualization techniques.
- Receive RFI s, organize RFP proposal teams and formulate responses.
Director, service delivery skills and personality traits
We calculated that 9% of Directors, Service Delivery are proficient in Service Delivery, Healthcare, and Customer Service. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Directors, Service Delivery that have these skills listed on their resume here:
- Service Delivery, 9%
Maintain and facilitate communication between Service Delivery and Information Technology organizations
- Healthcare, 7%
Implement and enforce employee attendance policy Parrish Home HealthCare Toledo Ohio United States
- Customer Service, 6%
Achieved a high customer satisfaction index by providing outstanding customer service and a win-win negotiation approach in every customer engagement.
- Project Management, 6%
Owned project management, provisioning, billing, inventory management and client training disciplines ensuring client expectations were consistently exceeded.
- Patients, 5%
Care Management of a population of complex Medical/Psychological patients utilizing the nursing process, assessment, planning implementation, and evaluation.
- Digital Transformation, 4%
Hand-picked to deliver 4th Industrial Revolution: Digital Transformation curriculum.
Common skills that a director, service delivery uses to do their job include "service delivery," "healthcare," and "customer service." You can find details on the most important director, service delivery responsibilities below.
Analytical skills. The most essential soft skill for a director, service delivery to carry out their responsibilities is analytical skills. This skill is important for the role because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, a director, service delivery resume shows how their duties depend on analytical skills: "collaborate with hr analytics to identify and leverage links between engagement and service data. "
Business skills. Another soft skill that's essential for fulfilling director, service delivery duties is business skills. The role rewards competence in this skill because "it managers must develop and implement strategic plans to reach the goals of their organizations." According to a director, service delivery resume, here's how directors, service delivery can utilize business skills in their job responsibilities: "head of downtown denver office and remote business operations including hr functions. "
Communication skills. directors, service delivery are also known for communication skills, which are critical to their duties. You can see how this skill relates to director, service delivery responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." A director, service delivery resume example shows how communication skills is used in the workplace: "led change management, communications and training on behalf of hr operations. "
Leadership skills. For certain director, service delivery responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a director, service delivery rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what directors, service delivery do: "collaborated with finance technology leadership to implement agile project delivery process, which increased speed of delivery with improved quality. "
Organizational skills. Another common skill required for director, service delivery responsibilities is "organizational skills." This skill comes up in the duties of directors, service delivery all the time, as "some it managers must coordinate the work of several different it departments to make the organization run efficiently." An excerpt from a real director, service delivery resume shows how this skill is central to what a director, service delivery does: "implemented organizational structure and business process solutions required to service the new company. "
The three companies that hire the most director, service deliverys are:
- Organon1,755 directors, service delivery jobs
- Concentrix212 directors, service delivery jobs
- Randstad North America, Inc.125 directors, service delivery jobs
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Compare different directors, service delivery
Director, service delivery vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
While similarities exist, there are also some differences between directors, service delivery and systems manager. For instance, director, service delivery responsibilities require skills such as "service delivery," "healthcare," "digital transformation," and "continuous improvement." Whereas a systems manager is skilled in "management system," "data entry," "san," and "windows server." This is part of what separates the two careers.
Systems managers tend to make the most money working in the technology industry, where they earn an average salary of $116,351. In contrast, directors, service delivery make the biggest average salary, $143,139, in the finance industry.On average, systems managers reach similar levels of education than directors, service delivery. Systems managers are 2.9% less likely to earn a Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.Director, service delivery vs. Implementation manager
An implementation manager specializes in introducing new systems, networks, and processes to the entire company workforce. Typically, their responsibilities revolve around overseeing the implementation team to ensure that everything is running smoothly, devising action and work plans, coordinating with different departments, monitoring requisitions and information materials, and verifying their accuracy. An implementation manager may also address issues and concerns, providing technical support when necessary. Furthermore, it is essential to lead and encourage the team, all while adhering to the company's policies and regulations.
Each career also uses different skills, according to real director, service delivery resumes. While director, service delivery responsibilities can utilize skills like "service delivery," "healthcare," "patients," and "digital transformation," implementation managers use skills like "account management," "enterprise resource planning," "project scope," and "strong problem-solving."
Average education levels between the two professions vary. Implementation managers tend to reach similar levels of education than directors, service delivery. In fact, they're 1.2% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.Director, service delivery vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a director, service delivery is likely to be skilled in "healthcare," "patients," "digital transformation," and "client facing," while a typical vice president of information technology is skilled in "architecture," "network infrastructure," "risk management," and "emerging technologies."
Vice president of information technologies make a very good living in the automotive industry with an average annual salary of $162,421. On the other hand, directors, service delivery are paid the highest salary in the finance industry, with average annual pay of $143,139.Most vice president of information technologies achieve a similar degree level compared to directors, service delivery. For example, they're 2.5% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Director, service delivery vs. Information systems manager
An information systems manager is typically in charge of overseeing the information technology (IT) systems and networks in a company, ensuring efficiency and smooth workflow. They are directly responsible for managing IT workers such as analysts and programmers, delegating tasks, assessing performance, managing schedules, handling budgets, and spearheading installations and upgrades. Furthermore, as an information systems manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
Types of director, service delivery
Updated January 8, 2025
