Director, service delivery work from home jobs - 561 jobs

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About our Company: Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at **************** . About the Team: The Director, Global Deployment & Logistics will lead and drive the strategy for the logistical execution and operational support of our clinical trial solutions globally. This pivotal role ensures the seamless procurement, provisioning, deployment, and support of hardware (devices, wearables, sensors, etc.) required for clinical trials utilizing our software (e.g., eCOA, eConsent). Additionally this role will provide strategic and operational leadership for the management, security, and lifecycle of all provisioned devices utilized by patients and sites in global clinical research trials. This position requires a strong blend of supply chain and mobile device management expertise, vendor oversight, financial acumen, and experience in a regulated clinical or pharmaceutical environment.) Responsibilities: 1. Strategic Logistics & Supply Chain Management Develop, implement, and maintain the global logistics and supply chain strategy for hardware used in clinical trials, ensuring alignment with project timelines and company financial goals. Oversee the entire device lifecycle, including procurement, inventory management, provisioning, global distribution, returns, and destruction. Design and execute supply plans that align with clinical trial timelines and requirements. Drive innovation and process improvements using technology and analytics to optimize forecasting, inventory levels, and responsiveness to trial demands. 2. MDM Strategy and Operations Lead the vision, strategy, and execution of the Mobile Device Management (MDM) program across all Patient Experience solutions. Oversee MDM policies and procedures for security, configuration, remote wipe, app distribution, and device tracking in compliance with GxP and data privacy regulations (e.g., GDPR, HIPAA). Work closely with the Product team to help coordinate device requirements (tablets, phones, wearables, sensors, data plans, etc.) for product release cycles. 3. Vendor and Stakeholder Oversight Manage relationships with external vendors, suppliers, couriers, and customs brokers involved in device provisioning, shipping, and help desk support. Negotiate contracts, monitor key performance indicators (KPIs), and manage vendor performance to ensure quality, reliability, cost-effectiveness, and geographic coverage. Collaborate cross-functionally with Clinical Operations, Project Management, Product, Finance, and Sales teams to ensure smooth order fulfillment, resource alignment, and budget adherence. Act as the primary escalation point for all deployment and provisioning issues, troubleshooting complex problems to minimize trial disruption. 4. Operational Excellence and Compliance Ensure that all logistics and device management activities are in strict compliance with international trade regulations, GxP (GCP, GDP, GMP), ICH guidelines, and regulatory requirements for clinical supplies. Develop and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and training materials to scale activities for implementation and enablement engagements. Identify opportunities for cost reduction and increased profit margins. Qualifications: Minimum of 8+ years of experience in supply chain management, clinical logistics, or clinical supply services and mobile device management, with at least 4-6 years in a managerial or supervisory capacity. Minimum of 5+ years of experience managing vendors. Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field; advanced degree or relevant certification (e.g., APICS, CPIM, CSCP) preferred. Expert knowledge of logistics and mobile device management within the clinical trial, biotech, or medical device industry, Proven advanced expertise with order processing systems, inventory management software and MDM solutions. Demonstrated knowledge of import/export documentation and global trade compliance requirements. Exceptional leadership, team development, and cross-functional collaboration skills. Strong analytical skills with the ability to interpret data, track KPIs, and drive continuous improvement. Excellent written and verbal communication, with a proven ability to interact with senior leadership, sales teams and external clients. Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, high-stakes environment. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. The salary range for positions that will be physically based in the NYC Metro Area is $184,500.00 to 248,00.00 The salary range for positions that will be physically based in the California Bay Area is $194,250.00 to 216,000.00 The salary range for positions that will be physically based in the Boston Metro Area is $181,500.00 to 242,000.00 The salary range for positions that will be physically based in Texas or Ohio is $162,000.00 to 216,000.00 The salary range for positions that will be physically based in all other locations within the United States is $165,000.00 to 220,000.00 Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year. Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applications will be accepted on an ongoing basis until the position is filled. #LI-TC1 #LI-Remote Inclusion statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history. Salary Pay Transparency Compensation for the role will be commensurate with experience. The total expected compensation range will be between $165000 and $220000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

A leading financial services firm is seeking a Vice President, Managing Director for their Stock Plan Services. This remote position requires extensive experience in Relationship Management within the equity compensation field. You will be accountable for maintaining client relationships, ensuring satisfaction, and managing operational effectiveness and profitability. The ideal candidate will have strong analytical skills, demonstrate excellence in client service, and bring over 10 years of industry experience. A comprehensive benefits package and a dynamic work environment are offered. #J-18808-Ljbffr

A leading digital transformation company is looking for an Engagement Manager to drive digital transformation programs. The role involves leading presales efforts, overseeing delivery teams, and maintaining strategic client relationships. With a focus on customer experience and technical oversight, candidates should have 10+ years in retail or B2B commerce, expertise in Agile methodologies, and a strong executive presence. This position offers a competitive salary ranging from $150,000 to $200,000 and a comprehensive benefits package. #J-18808-Ljbffr

PRINCIPAL SOLUTION CONSULTANT (PRE-SALES) NOTE : Applicants must be currently authorized to work in the United States on a full-time basis. LOCATION & TRAVEL: 100% remote position, up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, industry conferences. ABOUT US: Neuron7.ai is a fast-growing SaaS company providing category-defining AI solutions for complex service. Backed by top VCs and experienced angel advisors and investors, our AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds. We help enterprises improve key service metrics such as First Call Resolution and Turnaround Time Margins. We serve complex service environments including high‑tech devices, manufacturing, and medical devices. Website: ********************** This role needs you to switch hats based on the need of the hour: The Detective: You run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments. You connect the dots between technical pain and financial impact to build robust business cases. The Storyteller: You deliver compelling, persona‑based demos that resonate with everyone from the field technician to the contact center agent to the CSO. You continually tie product capabilities back to positive business outcomes, validating your points by referencing relevant customer stories and success metrics. The Architect: You visualize and explain how Neuron7 integrates with the existing CRM/FSM landscape (Salesforce, ServiceNow, Microsoft Dynamics, etc.). You explain the interoperability of AI agents across the enterprise, helping customers build a long‑term technical roadmap that places AI at the center of their service operations. RESPONSIBILITIES: Discovery & Diagnosis: Lead deep‑Dive discovery sessions to understand the prospect's current contact center and field service workflows, data availability, and pain points. Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact. Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre‑Sales POCs. Work side‑by‑side with customer SMEs to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout. Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time. Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security. Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business. QUALIFICATIONS: Pre‑Sales Experience: 5+ years in solution consulting / sales engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi‑stakeholder sales cycles. Complex Service Domain Knowledge: Deep functional knowledge of contact center and field service use cases. Understand nuances of triage, dispatch, parts management, and the “break‑fix” lifecycle. Industry Experience (Big Plus): Experience working with customers in manufacturing, medical devices, or high tech (telco, media, technology) is highly preferred. Understand specific pressures of these verticals (e.g., FDA regulations in medical devices or SLA penalties in telco). Ecosystem Expertise: Functional knowledge of ServiceNow, Salesforce Service Cloud/FSM, Microsoft Dynamics, or Oracle CX ecosystems. Technical Aptitude: Ability to read and understand data structures. Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders. Communication: Exceptional presentation skills. Can command a room of executives as well as whiteboard a workflow with service managers. What We Do and Value: At Neuron7.ai we prioritize integrity, innovation, and a customer‑centric approach. Our mission is to enhance service decision‑making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work. Our Commitment to Diversity and Inclusion: Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law. #J-18808-Ljbffr

**Senior Director, Global Executive Events & Content Strategy** **About the Role** * Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit *********************** is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr

A healthcare contracting organization is seeking a Senior Director, Rebate Invoicing & Audit to lead invoicing and medical rebate operations. The ideal candidate will have over 10 years of relevant experience, particularly in healthcare, and will be responsible for client relationships, quality assurance, and achieving excellence in service delivery. This position offers a competitive salary range of $150,000 to $200,000, along with benefits including paid time off and healthcare coverage. #J-18808-Ljbffr

A mission-driven marketing agency is seeking an experienced Account Director to collaborate with large nonprofit clients. This role is remote and requires 7-10+ years in client management and digital marketing strategy. The ideal candidate will lead client relationships and integrated marketing strategies that enhance impact and growth. The company offers flexible work arrangements, robust benefits, and a supportive culture focused on personal and professional development. #J-18808-Ljbffr

A leading global technology company is seeking a Senior Director for Heavy Industry Market North America to drive sales and marketing strategies for Transformers products. This remote role requires a proven leader with over 10 years of experience in engineering or sales, adept at fostering relationships with key stakeholders. Candidates should possess a Bachelor's in Engineering or Business, with a Master's preferred. You will develop and implement market strategies while enhancing customer satisfaction across North America. #J-18808-Ljbffr

* Develop category strategies that position LiveRamp as the identity and data collaboration partner of choice for streaming and social platforms navigating the landscape* Drive product roadmap influence by gathering partner requirements and collaborating with Product teams to ensure ATS and other solutions meet evolving CTV and social media needs* Identify white space opportunities within the CTV and social ecosystem, including emerging platforms, FAST channels, and next-generation social networks* Lead deal teams comprising Legal, Privacy, Product, Engineering, Marketing, and Customer Success to ensure seamless partner onboarding and activation* Remove blockers by coordinating across functions, escalating strategically, and maintaining momentum through complex technical and business requirements* Translate technical concepts into compelling business value propositions for non-technical executives at partner organizations* Champion partner needs internally, ensuring LiveRamp's product and go-to-market strategies reflect CTV and social media market dynamics* 8+ years in partnerships, business/corporate development, or strategic sales* Deep CTV and/or social media expertise with established relationships at major streaming platforms, device manufacturers, social networks, or adjacent AdTech companies* Proven track record of closing technically complex and long sales cycle deals.* AdTech/MarTech fluency including working knowledge of: SSPs, DSPs, CDPs, identity solutions, header bidding, programmatic advertising, data clean rooms, and privacy frameworks (TCF, GPP, CCPA, GDPR)* CTV ecosystem understanding: familiarity with ACR data, streaming measurement, server-side ad insertion (SSAI), CTV attribution, and platform-specific technical requirements* Social media platform knowledge: understanding of social ad products, Conversions API, offline events, first-party data onboarding, and platform identity solutions* Identity & privacy expertise: strong grasp of authenticated traffic, RampIDs, deterministic vs. probabilistic matching, and privacy-preserving technologies* Player-coach mentality with the ability to balance personal IC contributions with team development and strategic leadership* Executive presence and communication skills, comfortable presenting to C-level audiences and representing LiveRamp in high-stakes negotiations* Cross-functional influence with a track record of rallying diverse teams around shared goals without direct authority* Existing relationships with partnership and business development teams at top-tier CTV platforms (Roku, Samsung, VIZIO, LG, etc.) or social media companies (Meta, TikTok, Snap, Pinterest, etc.)* Experience with Canada and/or Mexico markets, including familiarity with regional privacy regulations and platform dynamics* Background in identity solutions, data onboarding, or audience platforms (e.g., The Trade Desk, LiveRamp, Neustar, Experian, Acxiom)* Track record of launching new products or expanding into new verticals within AdTech or MarTech* Experience working in or closely with product teams to influence roadmap and drive product-market fit* Market leadership position: Work with the industry's most comprehensive identity resolution and data collaboration platform* Strategic importance: This role is critical to LiveRamp's growth strategy in the fastest-growing segments of digital advertising* Executive visibility: Regular interaction with LiveRamp's C-suite and board of directors* Innovation opportunity: Shape the future of privacy-forward advertising technology and identity solutions* Competitive compensation: Base salary + performance bonus + equity, commensurate with experience* Career growth: Clear path to VP and beyond as the team and business scale Location: 3 days a week in NYC or SF (potentially Seattle) Travel: 20% (industry events, partner meetings, team gatherings) Reports to: SVP Partnerships* People: Work with talented, collaborative, and friendly people who love what they do.* Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.* Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.* Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.* Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)* RampRemote: A comprehensive office equipment and ergonomics program-we provide you with equipment and tools to be your most productive self, no matter where you're located LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.Hundreds of global innovators, from iconic consumer brands and tech giants to retailers, financial services, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. LiveRamp is based in San Francisco, California with offices worldwide. Learn more at LiveRamp.com. #J-18808-Ljbffr

A leading defense technology firm is seeking a Senior Director of Growth to drive business development efforts, and engage with customers in the defense sector. This role involves synthesizing market information, developing strategic partnerships, and presenting opportunities to senior leadership. Candidates must possess a Bachelor's in Business/Marketing and extensive experience in the defense industry, along with an Active Secret Clearance. It offers competitive benefits and the possibility of semi-frequent travel. #J-18808-Ljbffr

A financial services company is seeking a Senior Director of Graduate Campus Relationships to support its In-School Student Loan business. This role involves developing strategies to enhance graduate school relationships, managing campus outreach initiatives, and collaborating with various stakeholders to optimize services. Ideal candidates will have over 10 years of experience in higher education administration and significant knowledge of the student loan market. A Bachelor's degree is required, with a Master's preferred. Competitive salary and benefits are offered. #J-18808-Ljbffr

A performance marketing agency is seeking a Senior Director of Media Planning & Buying to oversee media campaigns and lead a team. This executive role requires 10+ years in media buying, with at least 5 years in the DTC sector. The ideal candidate will manage multi-million dollar budgets and engage with clients on complex strategies. The position offers a fully remote environment with competitive pay and a strong benefits package. #J-18808-Ljbffr

A leading technology company is seeking a Senior Director for the Utility Market in North America. This remote role involves spearheading marketing and sales strategies for transformers products, optimizing sales efficiency, and fostering collaboration within cross-industry networks. The ideal candidate will have substantial experience in engineering or sales, a proven ability to lead teams, and readiness to travel up to 50%. #J-18808-Ljbffr

A leading technology firm is seeking a Senior Director of Presales Solutions Consulting focused on government contracts. The role involves leading a high-performing team to deliver innovative solutions in a mission-critical environment. Key responsibilities include collaboration with government stakeholders, strategic team management, and providing expert advice on modernization and compliance. Candidates should have over 10 years of experience in government technology and exceptional leadership skills. The position is based in Washington, D.C., offering a competitive salary and a collaborative work environment. #J-18808-Ljbffr

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description Our customers are looking to transform their talent operations and processes to meet their evolving business priorities. Through the value of the SmartRecruiters' Talent Acquisition Suite and professional services, we are positioned to deliver on their needs and ensure they acquire the best talent to achieve business success. As an Engagement Manager in our Professional Services department, you are responsible for planning and overseeing projects to ensure the success of our customers. Main drivers for success include on time and on budget for the customer while supporting the Hiring Success methodology. Engagement managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed along the journey. Responsibilities include: Align and build relationships with customer sponsors and executive teams. Consistently assess and confirm client satisfaction levels, expectation criteria and program changes Present executive briefings internally to SR management (i.e., reviews project risk, need for executive engagement, addition of new solutions, etc.) Advocate for SR Hiring Success Methodology and engage resources as needed Build complex project plans with various teams, and partners - track and manage status, communication and escalations Manage workstream relationships and align with other PS workstreams as well as cross functionally. Facilitate internal and external project team meetings as needed. Coordinate enablement of Project Management initiatives and/or updates related to COE (center of excellence) throughout the PS team. Partner with the technical team - coordination with Technical resources on tech requirements and integrations with functional workstreams Ensure project team meets client deliverable dates, milestones, and integration of technical delivery dates Work with Sales and pre-sales teams to present our Services to prospective customers Scope, author, negotiate and ensure quality of Statement of Work documents Involve yourself as a Pre-Sales SME to prospects and conduit between sales and post sales Ensure alignment with operations team: project tracking for compliance, burn-rate, milestone and weekly task updates Help resolve issues and manage budgets Maintain expert level knowledge of SR product/modules Prepare status reports and manage project health (internally and externally) Pass all SmartRecruiters product certification exams ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed Qualifications B.A/B.S or equivalent experience Minimum 8 years of business process or professional services consulting experience Minimum of 5 years of solution implementation experience Experience in a consulting environment as a Functional Lead Proven experience managing large enterprise SaaS implementations Ability to deal with and resolve complex customer business issues Ability to travel up to 30% Extra dose of awesome if you have... Project Management certification Experience leading Change Management of transformation initiatives Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. Responsibilities Develop, maintain and grow client relationships Participate in and lead aspects of the sales process Facilitate buy-in of proposed solutions from top management levels at the client Lead delivery teams from project planning through execution Manage expectations and day-to day interactions with client executives and sponsors Optimize delivery processes and methodologies to enhance efficiency and results Provide leadership and support for delivery teams and staff Participate in staff recruitment and retention activities Provide CX thought leadership around improved business and technical solutions Requirements 10+ years of IT consulting experience, with 3+ years leading CX projects Experience with large contact center implementations Experience managing a consulting team on a day-to-day basis to create client deliverables Ability to articulate and compare alternative approaches, drawing from previous engagements Ability to independently develop CX strategies based on strong analytical skills and business knowledge Ability to generate CX solution architectures based on strong analytical skills and technical knowledge Ability to independently scope and size CX projects Experience conducting business requirements definition sessions with client staff Willing to travel through the US We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:

SummarySolutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities: Become a trusted advisor to customers. Create, maintain and assume accountability for a culture of high customer service and satisfaction. Provide strategic leadership to team, foster professional growth, drive high standard for performance and development. Engage with customers to ensure project success through the pre-sales to implementation lifecycle. Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs. Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices. Apply lean methodologies to enhance operational productivity and drive continuous improvement. Weekly, monthly and quarterly reporting on regional services operations. Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders. Qualifications and Competencies: Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent. Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software. At least 3 years of experience leading cloud solution implementations in healthcare. Track record of building and leading high-performing, multi-cultural, global delivery teams. Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems. Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements. Planning, prioritizing, reporting, problem solving and analytical capabilities. Excellent verbal and written communication skills, executive-level presentation experience. Strong interpersonal and leadership abilities. Attention to detail and a concern for quality. This role does not offer visa sponsorship or relocation assistance. Travel expectation is around 20%. #LI-CH3 #Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $134,400.00-$201,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 25, 2026

As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. Position can be based in Detroit, MI or Pittsburgh, PA In this role you will: Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. Adhere to and model the IDEXX Purpose & Guiding Principles. Perform other duties as assigned. What you will need to succeed: DVM degree or equivalent. Advanced degree or board certification preferred. Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice Licensed to practice in at least one state a plus. Solid knowledge of current topics and issues in clinical veterinary medicine. Strong business acumen, including specific knowledge of products and services sold. Seasoned business and medical professional. Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. Strong facilitator, able to resolve conflict through mutual understanding and respect. Excellent customer service and business relationship-building skills required. Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. High integrity and honesty to keep commitments to Employees, Customers, and the Company. Goal oriented, with drive, initiative and passion for business and team excellence. Ability to organize and prioritize. Have a service-oriented attitude. Computer proficiency in Microsoft PowerPoint, Excel, and Word Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) Company vehicle provided Hold a valid driver's license Extended hours may be required. Position can be based in Detroit, MI or Pittsburgh, PA What you can expect from us: Annual Salary $140,000-160,000 based on experience Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE