Director, strategic accounts job description

1upHealth is one of the fastest growing health tech companies in the country - and we're looking to build out our sales team with world class industry experts who are hungry, humble, and wired to make an impact. 1up's core product is a fully-managed FHIR platform that brings modern data infrastructure (cloud-based, serverless, restful API, and more) along with the FHIR interoperability standards to help transform the industry. 1up sells across all segments - health plans, providers, pharma, digital health companies, and more.

The Account Director serves as the customers' primary relationship leader for 1upHealth platform solutions. As such, the Account Director has three (3) primary goals, with additional responsibilities and expectations that apply to each: Retain and grow customer revenue, Identify and capture add-on, new-capability and cross-sell business, Increase customer satisfaction with 1upHealth

In this role, you'll get to:Revenue FocusIdentify, qualify and close upsell and cross-sell opportunities within a book of existing 1upHealth accounts.In partnership with the 1up Customer Success team, plan and execute contract renewals that support revenue retention and growth.Identify and facilitate data exchange use cases between 1up customers and external payers, ACOs, health systems and provider groups.Account Management FocusCreate and execute an account business plan for every assigned account focused on relationship development, use case identification, value realization, retention, growth, and customer satisfaction.Maintain 1upHealth's Customer Relationship Management (CRM) platform and data in the methods and requirements assigned by the leadership.Expand our client contact footprint/relationships within the account.Deliver all controllable dimensions of client satisfaction.Partner with 1up's Customer Success team, and other internal organizations to achieve required goals Provide additional reporting or planning as needed by leadership.Strategically and communicate with clients about new product/ service offerings.Leadership FocusProvide guidance to 1upHealth our teams (product, customer success, implementation, etc.) based on market feedback.Lead and represent 1upHealth by influencing actions and decisions that positively impact revenue, delivery, compliance, and client satisfaction.Establish and nurture customer executive client relationships.

We are looking for people who have:8+ years of experience within healthcare with at least 5 of those years in account management or sales of healthcare enterprise software products, selling directly to hospitals & health systems and/or payers BS/BA in business, healthcare, computer science or equivalent Experience working in technical software products Can explain what an API is Experience with the healthcare marketplace, with a focus on value-based care and payer/provider dynamicsA mix of new customers and business and maintain existing contracts Experience in a startup environment Worked with payer/care management companies, hospitals, and providers/physicians Understanding of CRM databases, maintaining contacts, updates and progress Experience positioning products against competitors

At 1upHealth, our mission is to unlock health data and improve industry outcomes. As leaders in FHIR interoperability, our platform makes it easier for partners to access, integrate, aggregate, and share data across a variety of systems. 1upHealth is building a data ecosystem to promote the digital transformation of the industry and encourage insight-driven healthcare.

We are proud to announce that we have been named 2022 Best Places to Work in the Small Company and Best Paying Company categories by Built In Boston.
Benefits
100% Paid BCBS Medical and Dental Insurance for Employees
Vision Insurance
Unlimited PTO
Equity
401(k)
Home Office Stipend
Commuter Stipend
Wellness Reimbursement
Parental Leave (16 weeks for birthing parents, 6 weeks for non-birthing parents)
Company Meetings with Free Lunch
Interested in our work, but don't see an opening that fits your background? Apply here and let us know what you think we could do together.

LQ Digital is performance marketing agency with a single mission: To help brands grow by acquiring their best customers.

The company is $50M+ in revenue and is profitable. It's backed by private equity firm Housatonic Partners. LQ Digital has been in business for over 13 years and is headquartered in Oakland, CA with offices in Albuquerque, NM, Austin, TX, and Shelton, CT

Why LQ is outstanding at what it does: the company thinks less like marketers and more like economists, driving hard against unit economics and aligning itself with pay for performance models. It's also sits on a trove of data, which helps guide better business decisions, benchmarks performance and refines lifetime value (LTV) model.
Role & Responsibilities
Are you looking to create and drive multi-channel customer growth strategies and performance across a wide array of clients? Yes, then we have the job for you. LQ Digital is looking for a Sr. Director of Strategic Accounts.

You have the desire and drive to understand our clients' businesses to create unique strategies for growth. You can translate a business goal into a digital acquisition strategy. You will look across channels to build a comprehensive acquisition growth strategy based on the most profitable customer segments. You will then work with teams of channel experts to ensure the strategy is leading to your desired outcome.

You tenaciously run at a number to exceed your growth targets both for your internal team and your clients. This skill allows you to quickly identify when initiatives are not on track, so that you can pivot and get to growth.

You enjoy leading strategic relationships with key clients. You will set strategic context and lead the key interactions with senior level business stakeholders including QBRs, Monthly Meetings and strategic one on ones.
Key OutcomesDiscover clients' business goals and create holistic acquisition strategies to achieve these goals Drive growth and profitability by taking a vision for improving customer acquisition and profitability and making it a reality by driving projects and execution through cross functional teams Create cross channel test and learn cadences for continuous growth Identify new areas of opportunity and prioritized testing across portfolio to identify new agency offerings Build thought leadership as a growth marketer to advance LQ brand by creating quarterly case studies and monthly blog posts Retain and grow clients by delivering continuous growth and excellent service Manage the P&L of your book of business and develop a plan to unlock additional growth every quarter
Background + Experience8+ years of digital marketing experience5+ years of experience managing clients Experience successfully growing multiple business models across key platforms including measuring LTV in subscription services and online to offline sales Ability to use the entire funnel to influence a customer and lead them to a desired outcome Effective communicator with ability to create a narrative highlighting data insight and presenting data-driven strategies Advanced level of experience/knowledge of Digital Marketing channels (Social, Search, Affiliate, SEO, etc.), Excel, and other Business Intelligence platforms.Confidence managing senior stakeholders internally and externally
Personal Characteristics

TRUTH Has confidence in their convictions, can drive direction out of ambiguity and is excited by the challenge of questioning the status quo to get more out of marketing campaigns. Leverages data to find the truth and demonstrate insights.
HUSTLE This individual knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal.
PRIDE Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.
OWNERSHIP Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner.
DRIVEN TO IMPROVE Open to candid feedback and brings initiative, humility and a strong desire to learn and grow in a start-up environment.
BEYOND SELF Wants to win as a team, as well as give back, add to and enhance the quality of our LQ way-of-life.

At LQ Digital, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

Bazaarvoice is looking for an extraordinarily talented person to join our world-class Enterprise Retail sales team. You must be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort. We are looking for a unique salesperson. You must be able to manage a multi-million dollar book of business, work in a pod structure where multiple other sellers are selling on your behalf, and be able to carry the entire sales and renewal process from start to finish on your own merit and skills.

What you will be doing: Selling and renewing high-ROI SaaS solutions with poise, personality, and confidence.Demonstrating and defending the value proposition of Bazaarvoice products and services.Expanding the depth and breadth of our relationship across the customer organization.Leveraging a spirit of creativity and ingenuity to unearth unique opportunities throughout large and complex Retail organizations.Operating as a true business owner. You will work in a team structure with Junior Sellers, Sellers that drive specific products for your business, Client Success Directors, Solutions Consultants, etc.Act as a true Account Director overseeing almost all aspects of the client's business within a holistic portfolio.Drive conversational discovery dialogue with customers to reveal underlying pain-points and understand their unique needs and requirements.

Necessary Skills and Experience:At least 7 years relative experience in Retail Sales and SaaS sales or Internet marketing.Previous experience working with Walmart US and well-networked throughout the organization.A background in successfully managing a portfolio of Enterprise Retailers and consistently exceeding Revenue targets Proven ability to build trust and long-term relationships with C- level stakeholders.Ability to strategically approach a sales cycle through analysis, creativity, teamwork, and leadership.Ability to generate, qualify, and execute on opportunities in order to exceed revenue targets.Effectively create and articulate ROI in the negotiation/upsell/cross-sell process to bring the upmost value to both our customers, the consumers they serve, and Bazaarvoice.Demonstrated passion and energy, both externally with the customers and internally with cross-functional teams.Ability to build and manage an effective pipeline and communicate proactively with leadership throughout each phase of the sales process.A thorough understanding of business practices, industry trends, and competitors in our space.

Personality Traits:Curiosity: You are naturally curious and seek to understand the “why.”Autonomous Worker: You prefer to be given your goals and your tool kits to get to work. You attempt to solve challenges from multiple angles before raising you hand for help.Exceptional work ethic: Self-motivated with an ability to learn quickly and hold yourself accountable to goals.Resilience: You are creative, resourceful and have a bias for action. You are not discouraged by hearing “No,” instead that is motivation to continue forward and try again. Communication: Clearly and concisely communicate, as well as effectively listen with customers, teams, and internal business partners.
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers' outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it's in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we're laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what's best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.