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Become A Director, Technical Operations

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Working As A Director, Technical Operations

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $134,540

    Average Salary

What Does A Director, Technical Operations Do At Comcast

* Acting as the senior leader for the Auburn system, the incumbent will directly manage the fulfillment function, with indirect influence of network maintenance, facilities, vehicles, government and community affairs, and both residential and commercial sales and customer relations.
* The successful candidate will have a background and/or working knowledge in Fulfillment, Head Ends, Network, and representing a company in high visibility internal and external engagements and negotiations.
* You will be the face of Comcast in the local communities.
* Works closely with the TLC and TROC to facilitate the successful execution of the field workforce function to include dispatching of work, routing of work, disposition of work, building of quota, quota adherence, and all field support activities (call handling, job updates, tech support, text/chat handling, pre/post calling), ticketing, ticket tracking and handling, escalations, field communications, reporting, and automation tool and handheld support.
* Tracks and reports on key trends in workforce management such as missed/late appointments, technician support response time, work order statuses, job routing, technician productivity, dispatcher productivity, and tool utilization success rate.
* Works closely with Finance, Talent, TLC and Field Operations to ensure the appropriate level of technical resources needed to support budgeted activity.
* Develops and refines the management strategy for the department.
* Ensures consistent and effective practices and procedures.
* Compiles explanations and action plans for monthly metric review.
* Assists Area teams with contractor performance and capacity planning

What Does A Director, Technical Operations Do At Cybercoders

* Establish effective relationships with all development and manufacturing partners to provide oversight and coordinate with internal teams.
* Maintain primary accountability for production plan, ensuring consistent material availability for all manufacturing activities, including adequate planning for long lead time items.
* Ensure qualified assays are established for analysis of in-process and Drug Product.
* Ensure that all aspects of Drug Product CMC life cycle management are completed on time, within budget and meet highest scientific, regulatory, quality, and commercial standards.
* Accountable for leading teams to ensure process development, technology transfer, process validation, and device development are successful.
* Establishes and oversees process development strategy and timeline to ensure phase-appropriate manufacturing processes and methods.
* Actively manage external development and manufacturing activities, ensuring close partnership through open and transparent communication, scientific and strategic understanding, and attention to priorities and details.
* Ensure all appropriate documents are generated and retrievable

What Does A Director, Technical Operations Do At TIAA

* Act as the compliance subject matter expert on RFS Technology & Operations business projects in order to ensure key controls are implemented and maintained, to ensure compliance requirements are met, and proper business supervision is established.
* Be integrated into the project teams that will affect the required operational platform conversions for the managed account future state program.
* Assist in establishing the appropriate controls, supervision and oversight for the future state managed accounts platform.
* This will include operational platform conversion experience.
* Participate in the annual Compliance Risk Assessment for the RFS Assessment Units and assist in developing the compliance testing, monitoring, surveillance and general oversight program, commensurate with the identified levels of risk.
* The role is not responsible for performing testing.
* Evaluate and advise on management action plans.
* Assist in the oversight and tracking of issues and management action plans and escalate un-remediated items for reporting to senior management.
* Review and evaluate internal controls and procedures established to comply with applicable Federal Reserve, FINRA, SEC, MSRB and other federal laws, rules and regulations.
* Identify, assess, document and report on compliance risks associated with RFS Technology and Operations products, services and operations.
* Establish and maintain relationships and communication with business unit employees to build trust and obtain the necessary information to assist in maintaining an effective compliance program.
* Provide compliance support for consumer protection initiatives, including complex complaint matters and senior investor issues.
* Provide compliance support in regulatory examinations and inquiries.
* Perform or assist with special departmental projects, as needed.
* Commit to continuing education to remain current with regulations, best practices and industry trends

What Does A Director, Technical Operations Do At Wynn Las Vegas

* Wynn Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, specialty retail, award-winning dining, and state-of-the-art ballroom and meeting spaces.
* At a total cost of $2
* billion, it is the largest private single-phase development in the history of the Commonwealth.
* Situated on the waterfront along the Mystic River and connected to Boston Harbor, Wynn Boston Harbor will include a six-acre park along the water that will feature pedestrian and bicycle paths that provide access to the harbor, an events lawn, picnic and public viewing areas, ornate floral displays and retail and dining experiences that overlook the Wynn Harbor Walk.
* Wynn Boston Harbor is currently under construction with resort opening anticipated June 2019.
* Once open, Wynn Boston Harbor will employ over 4,000 team members.
* We invite you to apply to be a member of the founding Wynn Boston Harbor team.
* The
* Assistant Director of Technical Operations** is responsible for overseeing the maintenance, repair, installation, organization and upkeep of all CCTV system/equipment to include but not limited to: (cameras, monitors, alarms, CCTV switches, digital encoders, servers, raids, network switches, DVRs, wiring, tech centers, satellite locations (including off property), workstations).
* The Assistant Director of Technical Operations is also responsible for the Technical staff performance, discipline and coaching, division training, and time management.
* Job Responsibilities:
* Responsible for ensuring that needed technical equipment and CCTV system/equipment is in stock and/or purchased, assigning daily tasks to the Surveillance Technicians, hiring and overall supervision of the technical staff, project management, planning for system advances and progressive technology, and performing the tasks of a Surveillance Technician when needed

What Does A Director, Technical Operations Do At U.S. Bank

* Develops IT strategy, goals, budgets and project plans and ensure they are properly cascaded through the technology and operations team.
* Develops high performance team of IT professionals keeping them up-to-speed on the change of technology as well as develop key performance indicators for the group.
* Leads systems implementation, integrations, upgrades and changes to support the changing needs of the business.
* Monitors, analyzes and optimizes application and hardware performance to improve performance and ensure system integrity.
* Manages outside service providers including application licensing and support.
* Manages the IT managers and a team of technology analysts (including business analysts, developers, quality assurance testers and business intelligence).
* Establishes operational systems and procedures affecting the business unit and coordinates system conversions/enhancements from an operations perspective.
* Develops technology supporting the business lines needs and establishes priorities in line with strategic objectives.
* Strategically offers technology solutions to the business line enabling for efficient use of resources.
* Ensures quality service and effective operations support for all internal and external customers.
* Establish a Data Warehouse/Analytics capability

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How To Become A Director, Technical Operations

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Director, Technical Operations jobs

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Real Director, Technical Operations Salaries

Job Title Company Location Start Date Salary
Director, People Technology and Operations Google Inc. Sunnyvale, CA Jan 05, 2016 $270,000
Director of Technical Operations Washington Diamonds Corporation Beltsville, MD May 01, 2015 $260,000
Director, People Technology and Operations Google, Inc. Sunnyvale, CA Apr 17, 2015 $260,000
Director, People Technology and Operations Google, Inc. Sunnyvale, CA Apr 24, 2015 $260,000
Director Technical Operations Jazz Imaging LLC San Jose, CA Jan 02, 2016 $200,000
Director of Technical Operations Buttonwood Group Trading LLC Chicago, IL Oct 01, 2010 $200,000
Director, IT Operations Santen Inc. Emeryville, CA Apr 29, 2015 $182,100 -
$194,000
Director, IT Operations Santen Incorporated Emeryville, CA May 20, 2014 $182,100 -
$222,000
Director Technical Operations (Biomedical Engineer) Jaguar Animal Health, Inc. San Francisco, CA Sep 28, 2016 $180,000
Director of Technology & Operations Digital Medical Billing, Inc. Union, NJ Jul 30, 2012 $180,000
Director, IT Operations Infogroup, Inc. Portland, OR Feb 22, 2012 $175,000
Director, IT Operations Infogroup, Inc. Portland, OR Mar 12, 2012 $175,000
Senior Director of Technology & Operations Pros, Inc. Houston, TX Jan 04, 2016 $173,056
SR. DIR. of Tech Operations & Head of Regulatory Affairs Pharmaceutics International, Inc. Huntingtown, MD Oct 01, 2015 $160,000
Director, Manufacturing IT Operations Genzyme Corporation Framingham, MA Oct 17, 2011 $157,539 -
$160,000
Director, Ecommerce and Technology Operations Guthy-Renker, LLC Santa Monica, CA Aug 15, 2015 $155,250
Associate Director, MPS Technology Operations Merck Sharp & Dohme Corp Point, PA Dec 31, 2014 $149,448
Director, IT Operations Ancile Solutions, Inc. Elkridge, MD Dec 15, 2013 $148,500
Director of U.S. Technical Operations Clinithink LLC Alpharetta, GA Sep 10, 2012 $148,000
Director, IT Operations Audible Inc. Newark, NJ Aug 15, 2012 $128,040
Associate Director (Sophis Developer), Tech & OPS RBC Capital Markets, LLC New York, NY Jan 17, 2013 $128,000 -
$140,000
Director of Technical Operations Assima, Inc. Atlanta, GA Oct 01, 2014 $126,000 -
$144,000
Director, IT Operations Audible Inc. Newark, NJ Jan 14, 2010 $125,954
Director of Technology and Operations Design Build Mechanical Corporation, Va Chantilly, VA Nov 12, 2014 $125,000 -
$160,000
Director of I.T. Operations Omnovia Technologies, Inc. Houston, TX Sep 22, 2010 $121,000
Senior Director of Technology and Operations Walkme, Inc. San Francisco, CA Aug 31, 2014 $120,000
Director of IT Operations Jamcracker, Inc. Santa Clara, CA Jul 29, 2013 $120,000

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Top Skills for A Director, Technical Operations

NetworkInfrastructureMplsDisasterRecoveryWindowsDesktopSupportWebStorageFinancialProjectManagementDataCentersArchitectureAvailabilityServiceLevelAgreementsSQLServerVideoVmwareTechnicalSupportInformationTechnologyOperationsCloudItil

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Top Director, Technical Operations Skills

  1. Network Infrastructure
  2. Mpls
  3. Disaster Recovery
You can check out examples of real life uses of top skills on resumes here:
  • Developed a cohesive network infrastructure to knit together geographically dispersed groups into a single organization with central IT services.
  • Converted the global corporate core network to MPLS while simultaneously implementing VoIP.
  • Set capacity planning, database performance, application benchmarks plus patching and disaster recovery methodologies.
  • Installed, configured, and managed Windows servers 2000, 2003, 2008.
  • Led the District's IT Operations Team, comprised of Helpdesk, Desktop Support, Network Engineering, and Systems Administration.

Top Director, Technical Operations Employers

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