Director, technical operations job description

Michael Baker International is actively seeking an experienced program management and business development leader to drive its growing Operational Technology Risk Assessment (OTRA) Practice.
This role can be located anywhere in the continental US and worked remotely.
The role is responsible for the development of Michael Baker's new OTRA Practice focused on helping commercial and public sector real property owners understand and address cyber safety and security risks associated with use of smart OT in their facilities and infrastructure. In addition to successfully launching Michael Baker's new OTRA Practice, the selected candidate will provide support to business development strategy, enterprise-wide innovation, coordination and application of Michael Baker's other OT-related capabilities and expertise across sectors, markets and geographies to ensure our planning and design services and products meet our government and private sector clients' cybersecurity risk management requirements and expectations.

The position will manage, either directly or indirectly, existing Michael Baker staff with the intent to further develop our existing team of OT professionals, companywide. In addition to OTRA Practice leadership, responsibilities include managing project schedules and budgets, coordination of multiple technical services across disciplines, handling project reporting and finances, and developing and maintaining relationships with clients and teaming partners. The selected candidate will drive innovation and perform technical oversight, staff development, contract management, technical and cost proposal development, project performance and client management and development


RESPONSIBILITIES


Establish and grow Michael Baker's OTRA Practice Reinforce and enhance internal and external business relationships, recognize emerging OT-related cyber safety and security risk assessment opportunities, and cultivate new client and partner relationships Provide technical leadership and guide junior staff in OTRA planning, analysis, design, maintenance, construction, modernization and implementation for projects related to use of smart OT in facilities and infrastructure Provide thought leadership on the adoption, utilization, and impacts of emerging OT, risks, threats, and mitigation strategies and measures Lead and guide other staff on OTRA aspects of projects Provide clients with sound advice and information on local or mission-related conditions that may require changes in technology or system improvements based on technology, industry advancements, or organizational and policy changes Support all project phases such as scoping studies, technical studies, business case development, preparation of specifications, cost estimates, technical plans, data analysis and system implementation Provide technical consulting and subject matter expertise to clients Lead and support the prepositioning, development and responses to RFPs Identify skill gaps and recruit additional staff to support the practice Develop near and long-term business strategy


PROFESSIONAL REQUIREMENTS


15+ years of experience in program, project, and client management and including administrative and supervisory experience in the engineering industry 10+ years of OTRA experience, familiarity with relevant and applicable standards, processes, regulations and policies and with demonstrated industry relationships across government and commercial markets 10+ years of experience with major manufactures of OT equipment in either design or implementation. Must be a US Citizen and be able to meet all requirements to obtain security clearance.


PREFERRED EXPERIENCE


Professional Engineer (PE) License or Project Management Professional (PMP) Certification is preferred Advanced technical knowledge of leading building control systems Intermediate to advanced knowledge of IT and OT network environments


COMPENSATION


Range for this position is $175,000-$215,000 depending on the skills and experience of the incoming candidate.


MICHAEL BAKER INTERNATIONAL EEO STATEMENT AND OTHER INFORMATION


Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. As a covered federal contractor, Michael Baker International is required to comply with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and its implementing guidelines. If the federal vaccine mandate is found to be valid and enforceable, this will include ensuring that all covered employees are fully vaccinated for COVID-19, except in limited circumstances where there is a legal entitlement to an accommodation. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.Michael Baker International is actively seeking an experienced program management and business development leader to drive its growing Operational Technology Risk Assessment (OTRA) Practice. The role is responsible for the development of Michael Baker's new OTRA Practice focused on helping commercial and public sector real property owners understand and address cyber safety and security risks associated with use of smart OT in their facilities and infrastructure. In addition to successfully launching Michael Baker's new OTRA Practice, the selected candidate will provide support to business development strategy, enterprise-wide innovation, coordination and application of Michael Baker's other OT-related capabilities and expertise across sectors, markets and geographies to ensure our planning and design services and products meet our government and private sector clients' cybersecurity risk management requirements and expectations.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Senior Director, Cloud and Technology Support Operations
Department: IT
Manager/Supervisor: VP, Global Technology Operations/CISO
FLSA Status: Exempt

Position Overview: Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding Global Technology Operations Team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

The Senior Director, Cloud Support Operations will provide strategic leadership in support of our global product technology operations. In this role, you will own the delivery of product support commitments and seek to improve response times and improve resiliency. This role would entail managing a team of technical support analysts with assignments ranging from simple to complex in nature where judgment may be required in problem resolution and customer guidance. This role requires a highly collaborative leader with a record of building and mentoring teams that can drive the next phase of support and availability for cloud and managed services products across our global Omnipod ecosystem

Responsibilities:
Collaborate with product development, commercial ecosystem and operations to ensure internal procedures, policies and statements of work documents are consistent and complete.Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.Maintains effectiveness in environment with shifting priorities and high pressure Ensure that service delivery and customer technical support requirements are met within designated timelines for cloud and managed service product deployment and maintenance.Partner with groups in R&D and IT to create and execute our processes for escalation, tracking and resolving issues
Work directly with the engineering and operations teams to assist with designs of scalable systems and to rapidly identify, evaluate, and troubleshoot problems within systems & applications Build a 24x7 technical production support function capable of scaling to support the Omnipod ecosystem around the globe

Education and Experience:
At least 12+ years of experience in the field including 10+ years of Cloud and/or Technology Product Support Operations with experience working in a complex Global Technology organization Ability to lead cross functional teams (ie Engineering, Quality, Operations, etc.) in the execution of complex technical tasks Exhibit sound interpersonal skills to interface, coordinate, and negotiate with company personnel, customers, and suppliers Experience working in a regulated industry such as Medical DeviceMaster's Degree and/or equivalent combination of education and experience.

Skills/Competencies:
Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team Excellent communication, writing, influencing, and negotiating skills are critical Ability to create and present crisp messages to executive-level leaders while also delivering more detailed content to middle-management for execution Skills should include program scoping and framing, strategy execution, executive storytelling and presentations, vendor management, dashboarding, and infrastructure delivery Must have strong work ethic, be well organized, show ownership and accountability towards goals, and be reliable. Ability to work with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

Job Summary
Responsible for overseeing the Integration of the technology portfolio operations processes required to deliver mission critical enterprise technology programs. Through effective and successful management of technology teams, the Program Director will ensure the highest level of standards and results are delivered for program and project management. The Program Operations Director will guide cross functional project teams within a matrixed environment and must effectively communicate with executive leadership and all company levels, divisions, and departments within the enterprise. Responsible for managing relationships with key internal and external constituencies including managing relationships with consultants and vendors.

Key Responsibilities/Duties - what you will be doing
Overall portfolio operations ownership and strategic management of the enterprise project portfolio. Responsible for:
Developing, implementing, and monitoring combined heritage organization program governance, tools, and metrics to ensure successful outcomes Accurately estimating, tracking, and managing project intake and resourcing to the portfolio budget and financial forecasts Collaborating with procurement and IT operational teams to track licensing needs Creating and guiding portfolio performance reporting, financial, benefit/synergy tracking Ensure that established project management tools, processes, standards, and techniques are followed for Agile and Waterfall project management, change management and IT problem management

Team management and development
Management of matrixed program management team, including assigning work, professional development, performance evaluation, recruiting and coaching/mentoring Ensure a positive, collaborative working environment for the team Monitor and evaluate specific and general performance against standard measures (when appropriate) Provide program standards to Program/Project managers and support adherence to corporate protocols for project management

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Oversee a large portfolio in support of the Information Systems (IS) objectives and with a focus on governance Develop and foster relationships with the CIO, portfolio leaders, project managers, and external partners Collaborate with business and finance leadership to support project intake, vetting and prioritization processes within each portfolio, and across portfolios as needed Facilitate leadership meetings and effectively communicate complex technology concepts to business audiences Provide consistent and effective portfolio dashboards, portfolio reviews, scorecards, and reports Collaborate with Integration, Corporate portfolio and Finance leadership on analysis of in-flight and proposed projects Ensure that portfolio benefits are defined, managed, and realized during the portfolio lifecycle Apply best practices in the areas of program management, portfolio management and change management Provide leadership and management/mentorship and coaching of Program/Project Managers, if applicable Promote IT framework, governance, and processes Quickly develop the ability to use advanced knowledge of company to navigate the political landscape Acts as a strategic and value-added technology partner to stakeholders throughout the organization

#LI-hybrid
#LI-JS1

Qualifications - what you need to perform the job
This position requires a high degree of portfolio management and business knowledge. Prior experience in a wide variety of business and information systems projects is required. It also requires 15+ years of experience in a business environment preferably with knowledge of health care, health insurance and information systems. Proven abilities in strategic planning, portfolio management, relationship management and change management as well as demonstrated competency in developing efficient and effective technology solutions to diverse and complex business problems is required. Vendor management essential.

Knowledge requirements (education & experience):
Bachelor Degree required. Advanced degree in information technology, business, or related field preferred. PMP and Agile Certification preferred. This includes 15+ years of business experience, along with 10+ years in project management including successfully managing a large portfolio with multiple business stakeholders This position requires proven experience with financial and resource budget tracking and forecasting This position requires a high degree of portfolio, program and project management and business knowledge, so prior experience in a wide variety of business and information systems projects is required, preferably with knowledge of managed care/healthcare, insurance, and information systems This position also requires proven abilities in strategic planning, relationship management and change management as well as demonstrated competency in developing efficient and effective technology solutions to diverse and complex business problems is required The position requires experience with successfully managing a large portfolio with multiple business stakeholders Must be proficient in Microsoft Project and Office (Word, Excel, PowerPoint) and possess solid presentation and storytelling skills.

Skill requirements (include complexity of position):
Requires ability to develop executive level presentations succinctly communicating portfolio status and risk mitigation strategies Requires the ability to prioritize competing issues and to effectively lead in a matrix environment Requires the ability to identify risk within complex, interrelated programs; ability to assess dynamic situations objectively; and to make recommendations or decisions that best align with the corporate strategic objectives Experience in implementing and maintaining accurate key performance measures relating to PMO and project management best practices such as building work breakdown structures, Waterfall/Agile/Scrum methodologies, etc.; experience with traditional SDLC methodologies Requires highest level of competency with applying Program and Project Management techniques, tools, and methods. This includes stakeholder and vendor management, risk assessment, communication planning, resource estimating and the use of the MS Project and MSOffice suite of products Must be a proponent/champion of change

Interpersonal skills (include personal interaction):
Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions Strong relationship building skills; Must be able to work collaboratively and cooperatively as a team member, fostering an atmosphere of trust and respect Proven problem solving and negotiation skills in multi-party situations and recognized as being resourceful Requires outstanding interpersonal, written, and oral communication skills and executive presentation skills Requires ability to effectively build and manage external relationships with vendors, government agencies, and joint venture partners Ability to influence all levels of staff and senior management in the decision-making process

Commitment to Diversity, Equity & Inclusion
Point32Health is committed to making diversity, equity, and inclusion part of everything we do-from product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

COVID Policy
Please note: As of January 18, 2022, all employees - including remote employees - must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.