Director, technical operations jobs near me

About Neudesic Passion for technology drives us, but it's innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. As a member of the service line leadership team, you will shape the strategy and technical impact of our Application Innovation Practice by guiding consulting skills and capabilities that enable us to realize our clients' highest-value opportunities, address their most critical challenges, and transform their enterprises through modern engineering and AI adoption. As a seasoned technology and consulting leader, you'll leverage your deep experience architecting, developing, and deploying modern cloud and AI-based applications on Microsoft Azure. You'll lead high-performing teams to deliver enterprise-scale transformation initiatives and offerings spanning application modernization, cloud-native development, AI engineering, and developer productivity enablement. You'll guide a multidisciplinary team of architects, consultants, and engineers who design and implement solutions that use Azure Native, modern AI across the Azure/Microsoft stack to enable intelligent applications, automation, and generative experiences. Responsibilities Shape and execute the strategy for Neudesic's Application Innovation and AI Engineering practice. Design and as needed, lead, complex client solutions and engagements focused on AI-enabled modernization, intelligent application design, and digital transformation. Architect and deliver AI-first solutions that combine modern software engineering, cloud scalability, and generative intelligence. Partner with Microsoft and internal Neudesic/IBM teams to align with joint go-to-market and innovation initiatives in AI and Cloud. Coach and mentor consultants and architects on modern engineering practices, responsible AI, GitHub Copilot adoption, and agentic AI patterns (RAG, orchestration, reasoning, etc.). Engage in executive-level discussions to define modernization roadmaps and AI strategy aligned to business outcomes. Contribute to thought leadership and reusable accelerators (e.g., Neudesic's Nexus, DIP, Kinisi, Ploceus, and AI Foundry solutions). Oversee project delivery excellence, ensure adherence to engineering best practices, and drive continuous improvement across distributed teams. Qualifications Proven success as a consulting leader or director driving modern cloud and software engineering initiatives. Deep expertise with Microsoft Azure, including PaaS services, Azure OpenAI, Cognitive Search, and Azure Machine Learning. Strong understanding of AI Engineering principles-data preparation, prompt engineering, RAG pipelines, model fine-tuning, and agentic orchestration. Mastery of software architecture patterns including event-driven, microservices, domain-driven design (DDD), and API-first. Demonstrated success leading cross-functional delivery teams and partnering with product, data, and AI specialists to deliver measurable outcomes. Experience with DevOps and modern SDLC pipelines using GitHub, Azure DevOps, GitHub Actions, CI/CD, and Infrastructure as Code (Bicep, Terraform, ARM). Executive presence and communication skills to engage C-level clients and drive strategic decisions. Deep commitment to Neudesic's values and culture of collaboration, discipline, and innovation. Technical Skills & Experience Front End - React, Angular, TypeScript, Blazor, Fluent UI Backend - .NET 8, C#, Node.js, Python, FastAPI, Azure Functions, APIs AI & Cognitive Services - Azure OpenAI, Semantic Kernel, Azure AI Foundry, Cognitive Search, LLMs, RAG, Fine-tuning, LangChain (Python/C#) Data & Integration (plus) - Microsoft Fabric, Azure Data Lake, Databricks, Synapse, Cosmos DB, SQL, Redis, PostgreSQL Infrastructure & DevOps (plus) - Azure Kubernetes Service (AKS), Azure Container Apps, GitHub, Azure DevOps, Terraform, Bicep, ARM Security & Governance - Zero Trust principles, Azure Policy, RBAC, Entra ID, Managed Identity, API Management Process & Culture - Agile, Scrum, DevSecOps, MLOps, AI Ethics & Responsible AI Practices Design & Architecture - Domain-Driven Design, Event-Driven Architecture, UX Collaboration, Solution Blueprints Requirements Deep technical understanding of modern and AI-powered software development. A passion for engineering excellence, quality, and innovation. Curiosity and creativity in applying AI to real-world business problems. Proven ability to lead teams and foster talent in a growth-oriented environment. A disciplined, outcome-driven approach to leadership, delivery, and client engagement. About the Application Innovation & AI Engineering Practice The Application Innovation & AI Engineering practice is at the heart of Neudesic's transformation strategy. Our mission is to help clients modernize with confidence, innovate faster, and integrate AI into their core business applications responsibly and securely. We combine deep engineering expertise with Microsoft's ecosystem of tools and services to build intelligent applications, improve developer productivity, and unlock enterprise value through responsible, scalable AI adoption. Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Neudesic is an Equal Opportunity Employer All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************

The Store Director is responsible for the day-to-day operations of the store. The Store Director has overall responsibility for the store operation and employees. The Store Director is responsible for making store level decisions on hiring, training, disciplinary action, and scheduling. The Company expects the Store Director will spend more than half their time in directing others, managing the enterprise, and activities directly and closely related to those tasks and that anyone having difficulty doing will inform their District Manager and/or Human Resources so that additional training can be provided. KEY ACCOUNTABILITIES: Overall management responsibility for the operation of a retail grocery store. This includes but not limited to store performance, control of cash, inventory and security, customer service, and management of staff Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities with staff to ensure positive results Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues Develop and direct the execution of strategies to improve product placement and appearance Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions. Manage issues relating to store maintenance, cleanliness, safety and sanitation. Oversee and manage handling of cash and accounting. Ensure store is secured. Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met. Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc. Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business. Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination. Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities. Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable. Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others. Motivate others to perform the job and work towards common objectives. Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others. Responsible for ensuring the store is properly staffed to meet labor goals, sales goals, and customer needs. Takes a proactive approach to hiring and in engaged in what staff is needed to run an efficient operation. Makes the final decision on hiring candidates, conducts interviews, and meets with prospective employees. Ensures new hires are aware of all policies, procedures, and receive the proper/required training. Evaluates new hires, provides feedback, and makes final decision on a new hire's eligibility to pass the probationary period. KNOWLEDGE AND EXPERIENCE: Education Level: High School Diploma (or equivalent) required; College degree preferred Experience Level: Three years Store Manager experience responsible for managing a department/team within a multi-department operation within retail, hospitality, or service industry required or five or more years retail or managerial experience in an Assistant Manager capacity required Retail grocery experience required Skills and Experiences: Strong planning and organizational skills; strong math and analytical skills. Demonstrated prior customer service and supervisory skills or related experience. Strong understanding of overall retail store operations. Strong leadership and communication skills, both verbal and written. Computer literate. Ability to make quality decisions while working under time constraints. Ability to get along with others. TRAVEL REQUIREMENTS: None. PHYSICAL ENVIRONMENT: Ability to sit, stand or walk for extended periods of time. Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs. May spend long periods of time at desk or computer terminal. May use calculators, keyboards, telephone, computers and other office equipment in the course of normal workday. Stooping, bending, twisting, and reaching may be required in completion of some job duties. Workday is fast paced; Holiday, evening and weekend work may be required. Pay Transparency: The pay range is $88,400 to $120.000 per year, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified Albertsons Companies - Equal Opportunity Employer

Mural Group is a startup focused recruiting firm partnering directly with one of the top VC backed startups in Austin. This client is a Series A marketplace company founded by former startup operators with ground level experience at one of the fastest growing startups of all time. About the Role: As an Operations Manager, you'll own and scale multiple territories across the United States, modeled after Uber's early Operations Manager and General Manager roles. Working in-person from our Austin office, you'll have complete P&L responsibility for your territories and serve as the driving force behind our expansion. You'll collaborate face-to-face with leadership and cross-functional teams as the CEO of your territories, responsible for everything from growth to profitability. This is an opportunity to get in on the ground floor with with one of the fastest growing startups in the world. We are looking for high potential, low ego, problems solvers with an analytical toolkit and relentless determination. Who you are: 5-7 years of experience with a track record of excellence in any of these backgrounds: Former consultants or bankers who want to build Early-stage startup operators who've worn multiple hats Former entrepreneurs with a versatile problem solving toolbox Problem-solver who can handle immediate issues while building scalable solutions Comfortable startup pace and workload Highly competitive with a burning desire to be great What You'll Do: Full ownership of 5-15 territories (depending on size) Drive growth and profitability metrics Make strategic investment decisions and execute on them Launch and scale new markets Build and maintain relationships with customers and users of the marketplace platform Provide high-touch support while developing scalable solutions Prioritize effectively across multiple stakeholders Create processes that allow us to grow faster than our headcount Partner with our tech team to identify and solve scaling challenges Transform front-line insights into product requirements Identify the next burning problems beyond staffing that we can solve for dental practices Qualifications Proven track record of excellence in a high-intensity role Outstanding problem-solving abilities Strong analytical skills for P&L management Exceptional communication and relationship-building capabilities Self-motivated with ability to thrive in ambiguous environments Demonstrated ability to build and optimize scalable processes High standards in everything you do - never satisfied with "good enough" This role is not a fit for you if: You prefer receiving a set of tasks to complete vs. seeking out the most import problems to prioritize and solve. You're uncomfortable with ambiguity and rapid change You don't enjoy being on the phone You only want to work from home; this role is in-person in Austin, TX What's in it for you: Mentorship in a "no ego" startup - Direct line to the CEO and Co-founder Competitive salary + equity Unlimited growth potential - expand your ownership and role through success Frequent trips to Amsterdam to collaborate with tech team and founders

Washington, DC (On-Site) Full-Time Georgetown Allure Medical Spa is a top-tier aesthetic destination in Washington, DC, known for advanced treatments, a luxury atmosphere, and a loyal client base. We combine beauty, science, and personalized care to help clients look and feel their best. Position Overview: We're hiring a dedicated Operations Coordinator to oversee day-to-day operations, support both the in-person and remote teams, and help drive internal performance. This is a leadership-focused role ideal for someone with deep experience in the medical aesthetics field and a passion for building structure, elevating team culture, and contributing to long-term business growth. Key Responsibilities: Operational Improvement: Optimize internal systems, workflows, and daily processes to ensure efficiency and consistency Team Coordination: Lead and organize staff schedules, priorities, and responsibilities to support strong team performance Business Development: Identify and implement ideas to increase client retention, improve service offerings, and support membership growth Marketing & Promotion: Lead local marketing efforts, social media content, email outreach, in-house promotions, and performance-driven campaigns Client Satisfaction: Maintain high service standards, handle client feedback professionally, and ensure a consistently positive experience Performance Tracking: Monitor KPIs, client trends, and operational data to support decision-making and accountability Brand Alignment: Ensure all communications, visuals, and interactions reflect the Georgetown Allure image and values What We're Looking For: Minimum 5 years of experience in the medical spa or aesthetics industry (required) Minimum 2 years of experience in a leadership or management role (required) Bachelor's degree (required) Proven ability to lead teams, create positive energy, and inspire both clients and staff Strong understanding of medical spa treatments, workflow, and client care standards Self-starter with a creative mindset and strong business development instincts Highly organized, motivated, and focused on long-term growth Must be available to work Friday through Sunday, plus two additional weekdays Looking for a long-term opportunity with potential to grow and lead for many years ahead This is more than just a role, it's an opportunity to be part of something special. You'll help shape the internal structure of a respected and growing medical spa, bring fresh ideas to life, and work alongside a passionate team that values excellence, creativity, and care. If you're looking for a long-term home where your leadership matters and your energy makes a difference, we'd love to meet you. Come Grow With Us!

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities

Event Strategies, Inc. (ESI) is a full service event production company based in Alexandria, VA. ESI is seeking to hire organized and highly motivated Operations Managers full-time to support the administrative operations and logistics behind nationwide and global event productions. Operations Managers play a crucial role in supporting the day-to-day operational needs of both ESI and client events. Operations Managers will work closely with ESI project managers, technicians, labor, vendors, and clients to ensure that all logistical aspects of the events are seamless and executed efficiently. Events will include conferences, trade shows, concerts, outdoor and indoor political speaking events, traveling shows, and more. Compensation/Benefits Salary pay that is negotiable based on skill level and experience. Benefits include health, dental, and vision. Simple IRA with company match offered as well. How To Apply Please send your resume to ******************* or contact us at **************. Please be sure to include any examples of past events you have worked on if possible. Responsibilities Assist the Director of Operations and Project Managers in both the daily operation of the company and the execution of events by creating production schedules, budgets, trip summaries, tracking expenses, and assisting in vendor sourcing Create and manage transportation logistics for both equipment and personnel to and from event sites. This includes sourcing hotel room blocks, managing flights and rental cars Assist with managing event timelines and ensuring deadlines are met Responsible for the upkeep of collaborative documents and administrative materials for all ESI projects Responsible for conducting venue research, vendor sourcing, and vendor research projects Responsible for the day-to-day upkeep of the ESI headquarters Occasionally provide on-site support during events, ensuring everything runs smoothly and addressing any issues that may arise Qualifications 1-3 years of operations experience in event production or logistics is a plus but not required. Entry level experience is acceptable for this position. Must be able to be trusted with confidential information Strong organizational skills with the ability to multitask and prioritize effectively Excellent communication and interpersonal skills to interact with vendors, clients, and internal teams Ability to work well in a fast-paced, team-oriented environment Detail-oriented with a focus on accuracy and quality Flexibility to work evenings and weekends as needed for events Intimate knowledge of Microsoft Office and Google Drive products Experience Experience in the support of large projects or business operations preferred but not required Environment Work is performed primarily in the headquarters office in Alexandria, VA Occasional travel for events at venues such as hotel ballrooms, conference centers, arenas, concert venues as well as outdoors in amphitheaters and fields with a large media component at most events Team members working times may be irregular hours and on-call status including days, evenings, weekends, and holidays

The Choice is facilitating an upcoming contract for our client, a small historic property museum. This is an interim employment opportunity due to a staff member on family leave. Estimated Timeframe: Nov 2025 - February 2026 with potential extension Hours/Location: approximately 40 hours weekly, including on-site for public tours 11:00 AM to 4:00 PM, Thursday through Sunday, the remaining hours may be worked from home during the week. Qualifications Bachelor's degree in museum studies, public history, historic preservation, arts administration, architecture/design, or related field (or equivalent experience) required. Master's degree in museum studies, public history, arts administration, architecture/design, or related field preferred. 5+ years of hands-on experience managing operations, exhibitions, or facilities in a museum, historic site, or cultural venue. Demonstrated success producing exhibitions and writing/editing interpretive content (submit two short writing samples). Strong project management skills: budgets, schedules, vendor/fabricator coordination, and risk tracking across multiple concurrent projects. Proficiency with collections/CRM and office tools (e.g., PastPerfect or equivalent; MS/Google suite; basic PM software). Excellent interpersonal skills; consistent, welcoming public presence; commitment to inclusive, accessible experiences. Experience with event/rental operations; first-aid/CPR or incident management training preferred Familiarity with ADA/inclusive-design standards and plain-language editorial practices preferred Job Duties: This role will manage the stewardship, maintenance, exhibitions, and public programs of the museum as well as programming coordination. Duties will include: Lead the day-to-day operations of the museum, ensuring a safe, welcoming, and engaging experience for all visitors. Daily site operations: Open/close procedures; front-of-house readiness; visitor services; ticketing/check-in; gallery standards. Safety & compliance: Life-safety checks; incident reporting; first-response coordination; adherence to policies/procedures; authority to pause operations for safety and initiate incident command protocols until relieved. Environment & collections care: Monitor temperature, humidity, and light; uphold housekeeping standards; conduct integrated pest management checks; coordinate with collections consultants for handling and preventive care; maintain logs. Docent & volunteer oversight: Schedule and oversee docents, temps, and volunteers. Exhibitions: Build production calendars; coordinate fabrication, installation, and deinstallation; proof and approve labels and room text for accuracy, tone, and accessibility (including ADA and inclusive-design practices). Programs & rentals: Serve as day-of on-site lead for tours, programs, partner events, and rentals; coordinate facilities and vendors; manage run-of-show and post-event resets. Project management & risk: Keep to budgets and schedules for the museum operations and exhibits; track deliverables, risks, and mitigations; maintain dashboards and compliance records. Support the design and delivery of exhibitions and public programs that introduce audiences to the Global Campus and its vision for design literacy. Exhibition content: Research, draft, and edit interpretive materials (object labels, section/room text, handouts, family activities) in collaboration with leadership and designers. Production coordination: Maintain content calendars and milestones; route proofs; coordinate with fabricators and vendors; support installation days as assigned; manage credit lines and acknowledgments. Public programming: Coordinate with programming and operations on logistics, staffing plans, run-of-show, and audience experience; assist on-site for select events. Stakeholder alignment: Liaise with partners, educators, and community groups to ensure mission alignment, audience accessibility, and brand consistency. Capital project liaison: Serve as liaison to the Owner's Project Manager (OPM) for capital projects including HVAC modernization, roof replacement, and accessibility upgrades-key steps toward making the museum the oldest LEED-certified building in the United States. Procurement: Draft project scopes; solicit quotes and RFPs for museum operations and maintenance. Vendor coordination: Act as the primary point of contact for associated external vendors, contractors, and consultants. Facilities maintenance: Liaise with JLL engineering services for oversight of the physical plant; coordinate maintenance vendors and service providers for ongoing facility needs. Planning & reporting: Maintain workplans, calendars, and outcome dashboards for exhibits, programs, rentals, donations, maintenance, and capital projects.

A client of Insight Global is looking for an Asset Manger to sit fully onsite in Washington, DC. We are seeking a highly organized and proactive professional to join the team in a multifaceted operations role. This position involves participating in daily meetings to establish priorities for both the day and the week, as well as preparing end-of-day summaries and weekly reports to keep stakeholders informed. The ideal candidate will manage physical inventory through receiving, processing, tagging, reconciling existing stock, and coordinating shipments, while working closely with engineering to determine inventory status from functional to retired. Responsibilities also include fulfilling internal and external requests, providing shipping updates and UPS tracking information, and categorizing tasks by urgency and importance to ensure efficient workflow. Additionally, the role requires preparing polished PowerPoint presentations and Word documents for leadership and engaging in ongoing professional development to enhance skills and contribute to team growth. Compensation: $25/hr to $28/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Join Us as the Director, Customer Success Operations! Are you a results-driven leader passionate about process excellence and customer satisfaction? ORBCOMM is seeking a Director, Customer Success Operations, to optimize the systems, processes, and insights that power our global customer success organization. You'll lead initiatives that streamline onboarding, customers interlocks, delight, renewals, and service delivery-enabling teams to deliver consistent, high-quality customer experiences worldwide. Why You'll Love Working Here At ORBCOMM, we connect the world's most remote assets through satellite and IoT technology, empowering customers in transportation, maritime, supply chain, and heavy equipment industries with real-time visibility and insight. As part of our Customer Success leadership team, you'll shape the tools, data, and processes that make our operations more efficient, and customer focused. You'll collaborate with smart, driven teams who value innovation and accountability. While we welcome applicants from across the East Coast region of the U.S., we have a strong preference for talent based near our Sterling, VA and Ottawa, ON hubs. Team members in these regions have the flexibility to work in a hybrid capacity from ORBCOMM's Sterling or Ottawa hubs. What You'll Do Operational Leadership & Strategy * Build and execute the Customer Success operations roadmap aligned with company goals. * Create, maintain, and derive insights from CS metrics generated in Salesforce or through the ORBCOMM data lake * Partner with the Regional CSM leaders to drive efficiency and productivity within their organizations. * Design scalable processes, KPIs, and tools to improve performance and customer outcomes. * Partner with Finance and FP&A on forecasting, resource planning, and performance reporting. Data, Systems, & Insights * Oversee Customer Success platforms (Salesforce, ORBCOMM data lake, etc.) ensuring automation, accuracy, and efficiency. * Develop dashboards to monitor NRR, NPS, CSAT, renewal rates, and coverage. * Turn data into actionable insights that improve customer experience and operational results. Process Optimization & Governance * Standardize onboarding, support, and renewal processes globally. * Drive readiness for new product launches and ensure Customer Success alignment across teams. * Oversee documentation, training, and continuous improvement initiatives. Cross-Functional Partnership * Collaborate with Sales, Business Units, Product and Engineering to prioritize customer feedback and experience enhancements. * Partner with Sales and Marketing on retention, upsell, and customer value initiatives. * Support leadership with data and insights for QBRs and strategic reviews. Team Leadership * Lead and mentor a high-performing Customer Success operations team focused on accountability and growth. * Build a culture of process excellence and proactive problem-solving. Who You Are * Bachelor's degree in Business, Operations, or related field; MBA preferred. * 10+ years in Customer Success, or Operations; 3+ years in leadership. * Proven success building scalable Customer Success operations in SaaS, IoT, or tech environments. * Strong command of Customer Success metrics, data analytics, and lifecycle management. * Proficiency in Salesforce, PowerBI, or similar tools. * Excellent communication, stakeholder management, and change leadership skills. * Experience working in a matrixed global organization. About Us: At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at **************** Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.

Who YOU are and what You can become: We are seeking a dynamic and experienced Director of IT Operations to lead and evolve the enterprise-wide IT infrastructure and network operations across ST Engineering North America (STENA). This role is pivotal in driving the transformation of our technological landscape, ensuring robust, secure, and scalable infrastructure services that align with our strategic business goals Who WE are and where WE are going: ST Engineering is a global technology, defense, and engineering group with a diverse portfolio of businesses across the aerospace, smart city, defense and public security segments. With our U.S. headquarters based in Alexandria, VA, we have major operations in over 50 cities across 23 states, employing about 7,000 people in the country. At ST Engineering, we enable a more secure and sustainable world through innovative technology, products and solutions across diverse market segments. For the latest news about the group, visit ************** and follow the ST Engineering LinkedIn page. What YOU will do: Strategic Leadership: * Define and execute a forward-looking IT infrastructure strategy in collaboration with executive leadership. * Align IT operations with business objectives, ensuring agility, innovation, and operational excellence. * Drive innovation by identifying emerging trends and evaluating their impact on our organization. * Develop, implement, maintain, and consistently improve IT policies and standard operating procedures, including IT disaster recovery. * Participate in the IT Steering Committee to ensure the alignment of IT resources and activities with business priorities. Infrastructure Technology Stacks: * Oversee the design, implementation, and maintenance of robust infrastructure technology stacks. * Ensure scalability, reliability, and security of systems, networks, and cloud platforms. * Establish the Cloud Strategy and Roadmap, leverage your expertise in cloud services (such as AWS and Microsoft Azure) to optimize our infrastructure. Global Infrastructure Services: * Lead the delivery of infrastructure services across STENA business units. * Collaborate with Group IT teams to ensure consistent service levels and operational excellence. * Monitor performance metrics, identify areas for improvement, and implement corrective actions. Cybersecurity Operations: * Implement and manage a robust cybersecurity framework to protect systems and data. * Safeguard our systems, data, and intellectual property from cyber threats. * Implement security controls and vulnerability management. Technical Expertise: * Possess in-depth knowledge of, including and not limited to, Networking, Firewall, Microsoft Windows related services, Microsoft 365 services and Cyber security tools. * Stay informed about industry best practices, emerging technologies, and security trends. * Provide thought leadership on technology adoption and transformation. Financial and Resource Management: * Develop and manage budgets for IT projects, operations, and capital expenditures. * Optimize resource allocation to achieve cost-effective solutions. * Evaluate return on investment (ROI) for technology investments. Team Leadership: * Build and lead a high-performing IT operations team. * Foster a culture of collaboration, accountability, and innovation. * Lead and support functional leaders in maintaining, delivering, planning, and evaluating existing platforms, services, tools, and procedures, and the identification and evaluation of new capabilities. * Mentor and develop team members through training, performance management, and career development. * Build strong partnerships with other IT leaders in STENA and across ST Engineering; driving a culture of continuous improvement and lead by example. What YOU need to be successful: Qualifications: * Bachelor's degree in information systems management, computer science, engineering, or related field required; a combination of education and experience may also be considered. Advanced degree a plus. * Minimum ten (10+) years of progressive leadership in IT infrastructure and network operations. * Proven experience with cloud platforms (Azure, AWS), data center consolidation, and cloud migration. * Strong experience with data center networks, WAN/SDWAN, wireless and remote secure network access platforms, firewalls required. * Experience managing IT Security Operations required. * Experience supporting multiple businesses required. * Experience working in applicable regulatory requirements (e.g., DoD, NIST, DFARS) a plus. * Demonstrated ability to develop and execute IT strategies that are aligned to business strategies and effectively govern and improve IT processes. * Knowledge related to Windows servers, virtual technologies; VOIP systems; disaster recovery planning; desktop computing, customer support protocols; information security and privacy; and technology integrations. * Strong knowledge of IT processes and best practices, including technology maintenance and monitoring; service-level agreements (SLAs); incident response, including security incidents; project portfolio management; disaster recovery planning and testing; CAPEX budgeting; application and equipment life cycles; and change management. * Strong knowledge of holistic technology solutions (e.g., software, hardware, integrations, customer support, applications, databases, security, etc.) * Certifications in relevant areas (e.g., CISSP, CCIE, Azure/AWS Certified Solutions Architect, etc.) will be a plus. What WE offer: * 401K with rich company match and immediate vesting * Medical/Dental/Vision Insurance * Disability * PTO * Tuition Assistance * Life and Accidental Death Insurance * Development and Career Growth Opportunities * Hybrid work schedule based out of Pensacola, FL or Baltimore, MD It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We're proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It's through our differences that innovative changes are made. ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at ************ Nearest Major Market: Alexandria Nearest Secondary Market: Washington DC Apply now "

Job Description The Director, Technology Operations is responsible for the leadership and hands-on management of the organization's day-to-day technology operations. This role oversees the maintenance, security, performance, and reliability of all IT infrastructure, including servers, networks, storage, cloud services, and end-user support systems. The Director plays a critical role in ensuring IT systems operate securely and efficiently to meet the organization's needs. The ideal candidate will combine strong technical expertise with operational leadership, directly engaging in system management tasks while developing scalable operational processes. This position requires close collaboration with IT leadership, business units, and external vendors to deliver high-quality IT services, support innovation, and ensure business continuity. Supervises: Senior Infrastructure Engineer, Technical Support Analyst, and various vendor resources. Essential Functions: Manage and maintain the organization's IT infrastructure, including servers (Windows/Linux), storage systems, networking hardware, cloud platforms (Azure, AWS), and related services. Oversee daily IT operations, monitoring system performance, troubleshooting technical issues, and ensuring high availability and security of critical systems. Lead IT support operations (help desk and desktop support), ensuring efficient resolution of user issues and service requests in accordance with established SLAs. Develop and maintain comprehensive documentation for systems, processes, network diagrams, and operational procedures. Implement and enforce operational standards, security protocols, change management procedures, and backup and disaster recovery plans. Work closely with cybersecurity teams to maintain system hardening, vulnerability management, and incident response readiness. Optimize cloud infrastructure performance and cost management by monitoring usage, rightsizing resources, and automating processes where possible. Manage and maintain enterprise tools for monitoring, alerting, patch management, and endpoint management. Perform capacity planning, systems upgrades, and proactive maintenance to support current and future business needs. Supervise, mentor, and develop IT operations staff, including system administrators, network engineers, and support technicians. Manage relationships with vendors, ISPs, managed services providers, and cloud hosting partners. Serve as an escalation point for complex technical issues and outages, leading root cause analysis and corrective action planning. Lead operational readiness reviews for new technology deployments and participate in project planning and execution. Stay current with industry best practices, emerging technologies, and recommend improvements to enhance operational efficiency and security posture. Background/Skills/Abilities Preferred: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field required; Master's degree a plus. 8-10 years of progressive IT experience, with at least 5 years in IT operations leadership roles. Strong technical expertise with enterprise infrastructure, including servers, storage, virtualization (VMware, Hyper-V), networking (LAN/WAN/Wi-Fi/Firewall), and cloud environments (Azure, AWS). Hands-on experience with Windows Server, Active Directory, Office 365/Microsoft 365, and endpoint management tools (Intune, SCCM). Working knowledge of cybersecurity frameworks, security operations, and compliance requirements (NIST, HIPAA, PCI-DSS, etc.). Experience implementing and managing monitoring and alerting tools (e.g., SolarWinds, Datadog, Nagios). Familiarity with automation tools (PowerShell, Terraform, Ansible) for infrastructure management is preferred. Strong incident management and problem-solving skills, with a focus on root cause analysis and continuous improvement. Proven ability to lead a technical team, prioritize tasks, and manage multiple operational initiatives simultaneously. Excellent communication skills with the ability to explain technical issues clearly to non-technical stakeholders. Industry certifications such as ITIL, MCSE, CCNA, AWS Certified Solutions Architect, or CISSP are highly desirable. About CFP Board CFP Board is the professional body for personal financial planners in the U.S. CFP Board consists of two affiliated organizations focused on advancing the financial planning profession for the public's benefit. CFP Board of Standards (501(c)(6)) sets and upholds standards for financial planning and administers the prestigious CERTIFIED FINANCIAL PLANNERTM certification - widely recognized by the public, advisors and firms as the standard for financial planners - so that the public has access to the benefits of competent and ethical financial planning. CFP certification is held by over 100,000 people in the U.S. CFP Board Center for Financial Planning (501(c)(3)) addresses diversity and workforce development challenges and conducts and publishes research that adds to the financial planning profession's body of knowledge. This position works on programs which are part of the 501 (c)(3) and 501 (c)(6). This position is based in the Washington D.C. office and works a hybrid schedule which could be changed at any time. CFP Board believes that diversity of experience and perspective are strengths and seeks to continue to grow a highly committed, skilled, and collaborative staff. CFP Board is an Equal Opportunity Employer. The applicable starting annual base salary is anticipated to be in the range of $145,000.00 to $175,000.00. In addition to base salary, total compensation includes incentive compensation for which employees are eligible based on completion of individual goals.

The Director, Technology Operations is responsible for the leadership and hands-on management of the organization's day-to-day technology operations. This role oversees the maintenance, security, performance, and reliability of all IT infrastructure, including servers, networks, storage, cloud services, and end-user support systems. The Director plays a critical role in ensuring IT systems operate securely and efficiently to meet the organization's needs. The ideal candidate will combine strong technical expertise with operational leadership, directly engaging in system management tasks while developing scalable operational processes. This position requires close collaboration with IT leadership, business units, and external vendors to deliver high-quality IT services, support innovation, and ensure business continuity. Supervises: Senior Infrastructure Engineer, Technical Support Analyst, and various vendor resources. Essential Functions: Manage and maintain the organization's IT infrastructure, including servers (Windows/Linux), storage systems, networking hardware, cloud platforms (Azure, AWS), and related services. Oversee daily IT operations, monitoring system performance, troubleshooting technical issues, and ensuring high availability and security of critical systems. Lead IT support operations (help desk and desktop support), ensuring efficient resolution of user issues and service requests in accordance with established SLAs. Develop and maintain comprehensive documentation for systems, processes, network diagrams, and operational procedures. Implement and enforce operational standards, security protocols, change management procedures, and backup and disaster recovery plans. Work closely with cybersecurity teams to maintain system hardening, vulnerability management, and incident response readiness. Optimize cloud infrastructure performance and cost management by monitoring usage, rightsizing resources, and automating processes where possible. Manage and maintain enterprise tools for monitoring, alerting, patch management, and endpoint management. Perform capacity planning, systems upgrades, and proactive maintenance to support current and future business needs. Supervise, mentor, and develop IT operations staff, including system administrators, network engineers, and support technicians. Manage relationships with vendors, ISPs, managed services providers, and cloud hosting partners. Serve as an escalation point for complex technical issues and outages, leading root cause analysis and corrective action planning. Lead operational readiness reviews for new technology deployments and participate in project planning and execution. Stay current with industry best practices, emerging technologies, and recommend improvements to enhance operational efficiency and security posture. Background/Skills/Abilities Preferred: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field required; Master's degree a plus. 8-10 years of progressive IT experience, with at least 5 years in IT operations leadership roles. Strong technical expertise with enterprise infrastructure, including servers, storage, virtualization (VMware, Hyper-V), networking (LAN/WAN/Wi-Fi/Firewall), and cloud environments (Azure, AWS). Hands-on experience with Windows Server, Active Directory, Office 365/Microsoft 365, and endpoint management tools (Intune, SCCM). Working knowledge of cybersecurity frameworks, security operations, and compliance requirements (NIST, HIPAA, PCI-DSS, etc.). Experience implementing and managing monitoring and alerting tools (e.g., SolarWinds, Datadog, Nagios). Familiarity with automation tools (PowerShell, Terraform, Ansible) for infrastructure management is preferred. Strong incident management and problem-solving skills, with a focus on root cause analysis and continuous improvement. Proven ability to lead a technical team, prioritize tasks, and manage multiple operational initiatives simultaneously. Excellent communication skills with the ability to explain technical issues clearly to non-technical stakeholders. Industry certifications such as ITIL, MCSE, CCNA, AWS Certified Solutions Architect, or CISSP are highly desirable. About CFP Board CFP Board is the professional body for personal financial planners in the U.S. CFP Board consists of two affiliated organizations focused on advancing the financial planning profession for the public's benefit. CFP Board of Standards (501(c)(6)) sets and upholds standards for financial planning and administers the prestigious CERTIFIED FINANCIAL PLANNER TM certification - widely recognized by the public, advisors and firms as the standard for financial planners - so that the public has access to the benefits of competent and ethical financial planning. CFP certification is held by over 100,000 people in the U.S. CFP Board Center for Financial Planning (501(c)(3)) addresses diversity and workforce development challenges and conducts and publishes research that adds to the financial planning profession's body of knowledge. This position works on programs which are part of the 501 (c)(3) and 501 (c)(6). This position is based in the Washington D.C. office and works a hybrid schedule which could be changed at any time. CFP Board believes that diversity of experience and perspective are strengths and seeks to continue to grow a highly committed, skilled, and collaborative staff. CFP Board is an Equal Opportunity Employer. The applicable starting annual base salary is anticipated to be in the range of $145,000.00 to $175,000.00. In addition to base salary, total compensation includes incentive compensation for which employees are eligible based on completion of individual goals.

WHO WE ARE Nando's Peri-Peri USA is a growing restaurant group currently seeking to add a full-time Head of Commercial to our Restaurant Support family. Known best for our marinated and flame grilled chicken basted to your liking with our famous PERi-PERi sauce, our casual and culturally diverse company has deep roots as a global brand originating in South Africa. NANDO'S VISION At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers' needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. DIRECTOR TECHNICAL TRAINING & OPERATIONS The Director, Technical Training & Operations is responsible for designing, deploying, and sustaining all restaurant-based learning programs that drive operational excellence across Nando's USA. This leader ensures every Nandoca-from hourly team members to area directors-has the knowledge, confidence, and capability to deliver exceptional customer service. This role partners closely with Operations, Culinary, and Brand teams to support new restaurant openings, Limited Time Offers (LTOs), new hire onboarding, and continuous skills development for restaurant managers and leaders. As with all members of the Nando's family, the Director, Technical Training & Operations will be expected to wear multiple hats, seek out opportunities to make Nando's and themselves better every day, and in general, be a good team player! Key Responsibilities Field Operations Support Serve as a central point of contact for Area Directors, supporting escalations, resource needs, and communication between field and Restaurant Support. Ensure all field-facing initiatives are operationally ready-validated, communicated, and supported. Aligns with People Team, collaborates with functional areas to align on execution readiness for new initiatives. Restaurant & Operations Training Design and oversee all restaurant-based technical training programs including: Hourly Nandoca training (Front & Back of House) Managing Partner and Director in Training programs Cross-functional skill certifications (Culinary, Service, Leadership) Partner with Operations and Culinary to ensure all materials are brand-aligned, operationally practical, and results-driven. Continuously evaluate training effectiveness through guest satisfaction, operational KPIs, and performance feedback loops. New Restaurant Openings (NROs) Lead the training strategy and execution for all new restaurant openings across United States Build and deploy an NRO playbook that includes staffing, certification, and readiness scorecards. Train and mobilize certified NRO trainers and field support teams to ensure consistent brand delivery from day one. Limited Time Offers (LTOs) & Menu Innovation Translate culinary and marketing innovation into clear, executable training content. Manage rapid deployment of training for new products, processes, and equipment. Partner with Supply Chain and Operations to validate readiness and measure adoption. Learning Design & Onboarding Oversee the creation and continuous improvement of new hire onboarding for hourly, management, and support-center roles. Collaborate with the HR team to integrate Nando's culture, values, and performance expectations into every stage of the learning journey. Implement digital learning platforms, job aids, and performance support tools that drive adoption and ease of access. Leadership & Team Development Lead and develop a team of training managers, field trainers, and instructional designers. Foster a culture of learning that embodies the Spirit of Nando's-Pride, Passion, Courage, Integrity, and Family. Build field capability by developing certified trainers, assessors, and learning ambassadors in every region. Measurement & Continuous Improvement Create KPIs and dashboards to measure learning impact (e.g., speed-to-proficiency, retention, guest experience scores, and operational metrics). Use data insights to refine training strategies and align with business goals. Benchmark Nando's training excellence against leading brands in the fast-casual and hospitality industries. Additional Responsibilities Assist with projects and team efforts as needed. Work Arrangement This is an executive role based in Washington, D.C. The role requires a strong in-person presence to lead cross-functional collaboration, mentor teams, and engage directly with key stakeholders, while offering flexibility to support strategic planning and external engagements. Pay Range & Benefits $145,000-$165,000 Incentive Plans 401k and matching* Comprehensive Health Care Plan Options Wellness Reimbursement Technology Reimbursement *when applicable This range is based on a variety of factors, including but not limited to departmental budget, the qualifications necessary for the position, education, experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. The above hiring range represents Nando's good faith and reasonable estimate of the range of possible compensation at the time of posting. Candidates should be prepared for an interview exercise that demonstrates skills and abilities required for the position as a part of the in-person interview process. Nando's Restaurant Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

About the role: As Director, Customer Lifecycle Marketing, you will define and lead Samsara's global strategy for engaging and growing customers across every stage of their journey - from onboarding to advocacy. You'll guide a team of lifecycle marketers under a unified vision that deepens customer value, strengthens loyalty, and accelerates growth. You'll build the long-term roadmap for Samsara's customer lifecycle - establishing scalable programs, data-driven frameworks, and global best practices that deliver exceptional customer experiences and measurable business impact. Partnering closely with senior leaders across Marketing, Customer Outcomes, Product, and Sales, you'll ensure lifecycle initiatives are tightly aligned to business priorities and customer success outcomes. As a functional and thought leader, you'll shape how Samsara builds enduring customer relationships, develop a high-performing team, and lay the foundation for continued global scale. This is a remote position open to candidates residing in the US. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact, helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Translate strategy into executional excellence: Turn Samsara's lifecycle vision into coordinated, measurable programs that deliver customer and business impact across key stages of the journey. Elevate customer marketing maturity: Introduce new frameworks, tools, and workflows that enable the team to deliver personalized, insight-driven engagement at scale. Drive alignment and collaboration: Partner closely with leaders across Marketing, Product, Customer Outcomes, and Sales to embed lifecycle thinking into broader go-to-market initiatives and shared growth objectives. Empower and develop your team: Build a culture of accountability, innovation, and continuous improvement across your team of lifecycle marketers. Coach them to operate strategically, experiment confidently, and deliver with excellence. Strengthen data-driven decision making: Partner with Marketing Operations and Analytics to translate engagement and retention data into actionable insights that guide prioritization and continuous program improvement. Advocate for the customer voice: Leverage insights from data, feedback, and experience to shape strategies, ensuring Samsara's marketing efforts continuously reinforce value realization and long-term loyalty. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 10+ years of experience in lifecycle, retention, or growth marketing at high-growth, fast-paced global tech companies. 4+ years of people leadership experience managing multi-disciplinary teams or multiple workstreams. Proven success defining and executing global lifecycle strategies that drive measurable impact on customer retention and expansion. Strong analytical acumen and comfort with lifecycle analytics tools (Iterable, Gainsight, Salesforce, Tableau, Databricks, or similar). Executive communication skills - able to influence cross-functional stakeholders and synthesize insights into clear strategic recommendations. Experience balancing strategic vision with operational execution in complex, fast-paced organizations. Bachelor's degree required; advanced degree or equivalent experience preferred. An ideal candidate also has: A growth mindset grounded in experimentation, with a track record of moving fast, testing boldly, and scaling what works. Proven success driving measurable business impact through lifecycle programs tied to revenue metrics such as NRR, CLTV, and expansion. Deep fluency in customer data and behavioral insights, with the ability to translate analytics into cohesive, cross-channel engagement strategies. A passion for building systems, teams, and cultures that balance analytical rigor with creativity, thriving in ambiguity while driving clarity and structure. Comfort operating in ambiguity - prioritizing ruthlessly, balancing creativity with precision, and bringing structure to complex challenges.

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Director, Customer Experience & Success will lead a team of 30+ people and be responsible for scaling and evolving the global Customer Success organization. This role involves developing and implementing strategies to enhance customer satisfaction, creating a resilient team culture and structure, and collaborating with other departments to improve overall customer support processes and technology. FLSA Classification Exempt Reports to SVP, Operations Essential Job Duties * Define and execute the customer support and order fulfillment experience, ensuring scalable service delivery across industries, customer segments and network of warehouses and truckers * Own the order-to-cash customer journey and lifecycle management, driving retention, loyalty and long-term customer value * Champion a customer-first culture, driving operational excellence and fostering a mindset of agility, ownership, and continuous improvement. * Build and mentor a high-performing customer service team responsible for predictably delivering the Xenon arc customer experience * Establish metrics and feedback loops to monitor customer satisfaction, on-time delivery, and service quality-translating insights into strategic initiatives that elevate customer experience * Analyze customer feedback and trends, proactively identifying opportunities and solutions to streamline processes and reduce bottlenecks, including the creation of escalation and resolution frameworks * Create and monitor KPIs across service teams, using performance data to guide team development strategy and resource allocation * Evolve service delivery processes and tools that support scale, speed, and flexibility-leveraging automation, ERP platforms, and data analytics to continuously optimize performance * Lead workforce planning and talent development, building a resilient team structure that can flex with seasonality and business expansion * Influence cross-functional planning and product/service innovation to resolve most common customer challenges Preferred Qualifications * Bachelor's degree in business administration or management with relevant work experience in a customer service/support/success role managing customer issues and escalations * Demonstrated success building and leading teams of 20+ people * Proven ability to balance strategic planning with hands-on execution in a fast-paced, high-growth setting * Detail oriented, hands-on leadership and coaching experience * Proficiency using Microsoft Office Suite is required. Familiarity with ERP and CRM software and/or D365 and Zendesk preferred! * Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams * Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives * Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions that advocate for the customer Location & Commitments * Full-time, permanent * Reports to office HQ in Rosemont, IL * Work Schedule: 4 days in-office, 1 day work from home Physical Demands * Must be able to remain in a stationary position * Must be able to operate a computer Travel Required * Moderate (up to 20%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionSaviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** Location: United States - Preferably El Segundo, CA. We offer flexibility for exceptional West Coast remote candidates. Director of Customer Success: The Strategic Architect of Enterprise Value The Mission: Lead Scale in a Mission-Critical, High-Stakes Domain Are you a proven, hands-on Customer Success leader with deep, mission-critical expertise in Cybersecurity and Identity and Access Management (IAM)? We are seeking a strategic driver-a fearless leader-to take command of our West Coast Enterprise Customer Success team. This is an organizational accelerator-it's where leadership careers are forged in a high-octane, high-stakes environment. You will take charge of the post-sales strategy for the world's largest organizations, thriving on the challenge of a high-velocity environment where success is forged by navigating C-suite politics, driving consensus from our HQ, and delivering consequential results. You will lead and scale a team that delivers maximum product adoption, greater customer happiness, retention, expansion, and a growing base of enterprise advocates eager to recommend Saviynt.The Impact You'll Make: Drive Strategy, Own the Outcomes This role goes far beyond management; you will be the strategic operator responsible for ensuring our enterprise customers achieve measurable business outcomes, translating their Identity and Cyber Security challenges into definitive success stories. Strategic Leadership & Internal Resiliency Executive Navigation: You will be required to operate with finesse within a tough environment, managing the internal and political pitfalls that come with frequent exposure and reporting to the C-Suite from our HQ. Hands-On Leadership: You are a hands-on leader who isn't afraid to get their hands dirty-setting the example for detailed execution while driving high-level strategy. Own the Strategic Trajectory: Develop and execute a comprehensive Customer Success strategy that is tightly integrated with Saviynt's overall business objectives and growth trajectory, ensuring our program can scale to meet demand. Establish Measurable Outcomes: Establish clear, measurable goals and KPIs for the team to drive customer satisfaction, retention, and expansion revenue. Domain-Driven, High-Velocity Execution Lead the Drivers: Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs), setting the high-velocity standard for a value-based approach rooted in customers' unique challenges. Systemic Optimization: Oversee the implementation and optimization of Customer Success processes, emphasizing a digital-first approach to enhance scalability and efficiency. Data-Driven Proactivity: Monitor and analyze key customer success metrics to proactively identify trends, manage risks, and unlock expansion opportunities, ensuring the team is always a driver, not a passenger. Ultimate Escalation Point: Build and maintain strong, executive-level relationships with key customer stakeholders, serving as the ultimate escalation point for complex, mission-critical issues. Financial Ownership & Team Development Own the Financials: Own and drive the critical renewal and expansion numbers, ensuring that revenue targets are consistently met and exceeded. You are a strategic operator who accurately forecasts revenue in close partnership with Sales and Finance. Culture Builder:Lead, mentor, and grow a high-performing team, fostering a collaborative and inclusive culture centered on continuous improvement. Be the culture-builder and change agent who motivates teams and focuses execution. Champion the Voice: Champion the voice of the customer internally, ensuring product feedback, especially around security features and compliance needs, is prioritized by Product, Engineering, and Sales teams. What You Bring: Your Unstoppable Edge This role demands a leader who can operate under pressure and excel at both operational detail and strategic vision. Deep Cybersecurity Expertise: A minimum of 4+ years in a senior leadership position within a Cybersecurity SaaS company, with a demonstrated track record of driving significant growth and reducing churn. IAM Authority: Deep knowledge and hands-on experience in Identity and Access Management (IAM) is strongly preferred. Experience with broader cybersecurity, compliance, and governance is highly valued. Proven Scale Leader: 8+ years of progressive experience in a Customer Success leadership role, demonstrating success in building, scaling, and leading high-performing teams in a fast-paced SaaS environment. Architectural Acumen: Expertise with large-scale cloud, hybrid, and on-premise IT architectures relevant to modern security deployments. Strategic Operator: Proven track record of successfully owning and exceeding ambitious renewal and expansion targets. Experience implementing and leveraging Customer Success platforms (e.g., Gainsight) to drive efficiency and proactive engagement. Location: West Coast - Preferably El Segundo, CA (working out of our HQ). Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials Does your experience in cybersecurity and IAM leadership align with a passion for driving customer value and loyalty? If so, we encourage you to apply. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job DescriptionKiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we've built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we're hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You'll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools Track and enforce performance standards across shifts and regions Surface issues and solutions before they escalate with no need for micromanagement Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: Richpanel (CRM) Shopify (DTC) Recharge & Checkout Champ (subscriptions) Stripe (payments) Slack, WhatsApp (team communication) KPIs You Will Own: Trustpilot Score: 4.5+ CSAT Score: 4.0+ First Response Time: Under 8 hours Oldest Ticket: Under 1 day Agent Output: 80+ tickets/day per agent Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: 5+ years leading CS teams of 30-100 agents in high-volume eCommerce or subscription brands Proven success managing internal teams and outsourced BPOs Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch Tactical operator who personally reviews tickets and holds the team to high standards Past experience turning around underperforming teams or CS orgs Strong communicator with direct, proactive leadership style Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: Career-defining opportunity to lead a CS transformation from the inside out Zero corporate red tape with full autonomy and direct access to founders Massive ownership over outcomes in a growing company High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: You avoid hard conversations or shy away from accountability You need layers of direction before taking action You want to sit at a strategic level without doing hands-on leadership You get overwhelmed by speed, growth, or changing priorities You'd rather manage status quo than drive real change How to Apply: If you're an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity.

Job DescriptionD-Fend is seeking a visionary and strategic Director of Customer Success to lead our CS organization. In this critical leadership role, you will be responsible for architecting and executing a unified strategy that ensures our diverse customer base achieves maximum value from our entire suite of products and services. Your primary mission is to transform the customer experience from a series of individual product interactions into a seamless, high-value strategic partnership, ultimately driving adoption, retention, and growth across the entire portfolio.Key Responsibilities: Act as the definitive "Voice of the Customer" (VoC), synthesizing insights from across the portfolio to inform executive strategy, product roadmaps, and service offerings. Establish a "Center of Excellence" (CoE) for customer engagement, standardizing core playbooks (e.g., onboarding, QBRs, health scoring) while allowing for product-specific nuances. Lead, mentor, and scale a high-performing team of Program Managers, Technical field support team, Training and customer success operations. Oversee the development of robust training and enablement programs to manage the high cognitive load and ensure deep expertise across the team. Champion cross-functional alignment to break down internal silos between product, sales, support, and marketing teams. Collaborate with Product teams to provide consolidated customer feedback that prioritizes integration improvements and addresses key pain points. Establish clear SLAs and communication channels with Support and Engineering to mitigate internal friction and create a seamless support experience for the customer. Qualifications & Experience: 8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role. Proven experience managing a CS function in a complex, multi-product, or multi-disciplinary company is essential. Strong technical background in RF and Networking in a multi-disciplinary company (HW & SW). Demonstrated track record of successfully managing and scaling a team, including hiring, training, and performance management. Strong commercial acumen with a history of owning and influencing key metrics like ARR, churn, and customer satisfaction. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.