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Director, technical operations resume examples from 2026

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Updated March 26, 2025
6 min read
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How to write a director, technical operations resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in director, technical operations-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some director, technical operations interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some director, technical operations interviews.

Here are example skills to include in your “Area of Expertise” on a director, technical operations resume:

  • Project Management
  • Cloud
  • Network Infrastructure
  • Architecture
  • Windows
  • SAN
  • ITIL
  • Service Delivery
  • Disaster Recovery
  • Strategic Direction
  • Vendor Management
  • Level Agreements
  • Customer Satisfaction
  • Process Improvement
  • Cycle Management
  • MPLS
  • Technical Support
  • Business Continuity
  • Business Operations
  • Direct Reports
  • Linux
  • Slas
  • QA
  • SQL Server
  • PC
  • VMware
  • Saas
  • Data Centers
  • Business Processes
  • Cost Savings

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the director, technical operations position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write director, technical operations experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from director, technical operations resumes:

Work history example #1

Call Center Manager

Morris Heights Health Center

  • Acted as primary organizer and oversight on renovation and upgrade project of all communication center equipment and furniture.
  • Utilized workforce management software in order to schedule team with maximum efficiency.
  • Managed center designed to beta test new technology and procedures before deployment to national service centers.
  • Assumed attendance/scheduling oversight following resignation workforce manager, with zero lapse in performance quality or productivity.
  • Developed standard operating procedures and work instructions for the Billing Call Center to transition Billing Service Representatives to billing processes.

Work history example #2

Technical Director

AT&T

  • Led server support operations for an AT&T Co-location facility, servicing commercial clients with Linux / MS Servers.
  • Managed a group of technical support network engineers on domestic and international networks.
  • Defined requirements, architecture and design for integrated fault management capability on a data network management product.
  • Developed application using Agile/XP methodology and Java Core Patterns.
  • Led project in the infrastructure implementation of best in class multiple-app integrated consumer sales desktop for provisioning wireless, wireline

Work history example #3

Director, Technical Operations

Westwood One Radio Networks

  • Established IT Governance policies and procedures Very familiar with SOX, COBIT, ITIL, IP and COSO.
  • Reduced IT overhead by consolidating 148 non-virtual servers to 76 Windows 2008R2 virtual servers.
  • Led and participated on multiple large-scale projects including application development, system design, system upgrades, virtualization and MPLS deployment.
  • Integrated online programming and operations with Linux and open source systems.
  • Produced departmental web and communications solutions for internal clients including HR, Corporate Communications, Finance and Business Development.

Work history example #4

Call Center Manager

FedEx

  • Managed all aspects of an LTL trucking terminal, a large part of which included interfaces with DOT, FMSCR.
  • Prepared and managed safety, security, and loss prevention procedures in accordance with company, OSHA, and DOT guidelines.
  • Supervised 16 centers to ensure safety guidelines were exceeded and complaint for State and Federal OSHA regulations.
  • Monitored team progress and enforced company standard operated procedures and goals.
  • Utilized call management and workforce planning tools to ensure balance between service, costs and agent morale.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:
  • The highest degree you have achieved.
  • TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
  • TField of study
  • TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Master's Degree in accounting

Ohio State University, Columbus, OH

2006 - 2007

Bachelor's Degree in business

University of Central Florida, Orlando, FL

1997 - 2000

Highlight your director, technical operations certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your director, technical operations resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. Project Management Professional (PMP)
  3. ITIL Foundation
  4. Certified Information Systems Security Professional - Architecture (CISSP)
  5. Certified Information Security Manager (CISM)
  6. Software Engineering Master Certification (SEMC)
  7. Certified Information Systems Auditor (CISA)

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