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What does a director, technical operations do?

Updated January 8, 2025
7 min read
What does a director, technical operations do

A director of technical operations is in charge of spearheading the efforts in optimizing business operations. Their responsibilities revolve around performing research and analysis to determine the best operational practices, setting goals and objectives, allocating budgets, coordinating different departments, and evaluating the performance of technicians and engineers. Furthermore, as a director, it is essential to serve as a driving force that leads and encourages the workforce to meet goals and new heights, all while implementing the company's policies and regulations.

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Director, technical operations responsibilities

Here are examples of responsibilities from real director, technical operations resumes:

  • Manage global MPLS network provider and new installations.
  • Manage cloud-base, IAAS, or outsource relationships relate to business systems
  • Implement and manage SAN storage system and other large storage volumes creation and maintenance.
  • Manage construction managers, RF managers, and operations to coordinate successful project completions.
  • Lead the development, manufacturing and delivery of Linux backup appliance storage server solution for small business customers.
  • Define, document, and enforce guidelines regarding SOX compliance, pertinent to operational functions for all manage areas.
  • Head up product selection (both hardware and software), vendor management, budget oversight, and post-sales implementation.
  • Team with development group to design, test and roll out proprietary CRM software and SLA tracking dashboard to ensure functionality.
  • Implement disaster recovery strategy and communication process base on ITIL methodology.
  • Service provider excellence in healthcare.
  • Provide Devops support to the engineering team.
  • Implement changes in contracting to support CMS relate transactions.
  • Create management of data policy and reduce storage used on SAN.
  • Provide oversight of three corporate data centers occupying nearly 100K sq.
  • Conduct testing of relevant operating systems twice annually to audit SLA.

Director, technical operations skills and personality traits

We calculated that 10% of Directors, Technical Operations are proficient in Project Management, Cloud, and Network Infrastructure. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.

We break down the percentage of Directors, Technical Operations that have these skills listed on their resume here:

  • Project Management, 10%

    Led continuous process improvements through data analysis, Project Management, Capital Investment plans and budgets and all required validation activities.

  • Cloud, 6%

    Leveraged Private Cloud technology and problem solving expertise to successfully launch international and national call centers within weeks.

  • Network Infrastructure, 5%

    Eliminated network infrastructure costs by $3.9M annually through the implementation of company owned radio and laser wireless connectivity between facilities.

  • Architecture, 5%

    Improved processes by acting as focal point in recommending overall network architecture and server architectural strategy and solutions for business units.

  • Windows, 4%

    Created configuration and patch management standards for Windows and Mac desktop operating systems.

  • SAN, 4%

    Installed and supported Dell/EMC Storage Area Network (SAN) and Direct Attached Storage (DAS) fiber storage solutions.

Most directors, technical operations use their skills in "project management," "cloud," and "network infrastructure" to do their jobs. You can find more detail on essential director, technical operations responsibilities here:

Problem-solving skills. Another essential skill to perform director, technical operations duties is problem-solving skills. Directors, technical operations responsibilities require that "top executives need to identify and resolve issues within an organization." Directors, technical operations also use problem-solving skills in their role according to a real resume snippet: "supported the $10m implementation of sap's erp solution 20 cross functional teams and over 400 people. "

Time-management skills. This is an important skill for directors, technical operations to perform their duties. For an example of how director, technical operations responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a director, technical operations: "earned payment charge industry (pci) credit card compliance certification on time avoiding financial liabilities. ".

Communication skills. For certain director, technical operations responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a director, technical operations rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what directors, technical operations do: "led change strategy, implementation, communication, end-user training for critical business initiatives including erp and crm. "

Leadership skills. Another crucial skill for a director, technical operations to carry out their responsibilities is "leadership skills." A big part of what directors, technical operations relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to director, technical operations duties can be seen in an example from a director, technical operations resume snippet: "focus has been on it operations leadership, data center management and security management. "

See the full list of director, technical operations skills

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Compare different directors, technical operations

Director, technical operations vs. Information technology director

An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.

If we compare the average director, technical operations annual salary with that of an information technology director, we find that information technology directors typically earn a $2,252 lower salary than directors, technical operations make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both director, technical operations and information technology director positions are skilled in project management, cloud, and network infrastructure.

While similarities exist, there are also some differences between directors, technical operations and information technology director. For instance, director, technical operations responsibilities require skills such as "architecture," "windows," "service delivery," and "r." Whereas a information technology director is skilled in "customer service," "windows server," "crm," and "software development." This is part of what separates the two careers.

Information technology directors really shine in the technology industry with an average salary of $145,076. Comparatively, directors, technical operations tend to make the most money in the technology industry with an average salary of $143,691.information technology directors tend to reach similar levels of education than directors, technical operations. In fact, information technology directors are 0.4% less likely to graduate with a Master's Degree and 0.0% more likely to have a Doctoral Degree.

Director, technical operations vs. Chief information officer

A chief information officer, also known as CIO, is responsible for the technological development within the company or organization. Primarily overseeing all information technology-related operations, a chief information officer takes the lead in setting the department's budget, developing strategies that will improve computer systems, and implementing policies to attain significant growth in profit and client base. Furthermore, a chief information officer is in charge of managing the workforce behind computer systems, ensuring their efficiency in accomplishing tasks and projects.

A career as a chief information officer brings a higher average salary when compared to the average annual salary of a director, technical operations. In fact, chief information officers salary is $5,749 higher than the salary of directors, technical operations per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both directors, technical operations and chief information officers have skills such as "project management," "cloud," and "network infrastructure. "

In addition to the difference in salary, there are some other key differences worth noting. For example, director, technical operations responsibilities are more likely to require skills like "r," "level agreements," "customer satisfaction," and "cycle management." Meanwhile, a chief information officer has duties that require skills in areas such as "portfolio," "customer service," "business strategy," and "healthcare." These differences highlight just how different the day-to-day in each role looks.

Chief information officers may earn a higher salary than directors, technical operations, but chief information officers earn the most pay in the agriculture industry with an average salary of $154,502. On the other hand, directors, technical operations receive higher pay in the technology industry, where they earn an average salary of $143,691.Average education levels between the two professions vary. Chief information officers tend to reach similar levels of education than directors, technical operations. In fact, they're 4.7% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

Director, technical operations vs. Store director

A store director is in charge of overseeing overall business operations, ensuring everything is running smoothly. Their responsibilities mostly revolve around setting goals and objectives, devising strategies to increase sales and brand awareness, liaising with key suppliers and vendors, managing the employees and all hiring processes, supervising the inventory, and monitoring the progress of sales. Furthermore, as a store director, it is essential to lead and encourage the staff to reach goals, all while implementing the company's policies and regulations.

On average scale, store directors bring in lower salaries than directors, technical operations. In fact, they earn a $84,562 lower salary per year.directors, technical operations and store directors both have job responsibilities that require similar skill sets. These similarities include skills such as "customer satisfaction," "direct reports," and "kpi," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from director, technical operations resumes include skills like "project management," "cloud," "network infrastructure," and "architecture," whereas a store director is more likely to list skills in "payroll," "store sales," "food safety," and "customer service. "

Store directors earn the highest salary when working in the retail industry, where they receive an average salary of $48,921. Comparatively, directors, technical operations have the highest earning potential in the technology industry, with an average salary of $143,691.store directors typically earn lower educational levels compared to directors, technical operations. Specifically, they're 9.9% less likely to graduate with a Master's Degree, and 0.7% less likely to earn a Doctoral Degree.

Director, technical operations vs. Area director

Area directors oversee the operations of the company in a particular area. They manage the company's presence in their assigned area. Area directors come up with strategies so that their area meets company goals. They manage the company's performance in their area, from sales to marketing to finance to human resources. Area directors are expected to have in-depth knowledge of the situation and the context in the area they handle. They should be able to identify strengths and areas for improvement in their area. As such, they would be able to capitalize on their strengths and address their areas for improvement. Overall, area directors are responsible for the fulfillment of the company's vision in their area.

Area directors tend to earn a lower pay than directors, technical operations by an average of $40,725 per year.While their salaries may vary, directors, technical operations and area directors both use similar skills to perform their duties. Resumes from both professions include skills like "service delivery," "r," and "customer satisfaction. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "project management," "cloud," "network infrastructure," and "architecture" are skills that commonly show up on director, technical operations resumes. On the other hand, area directors use skills like customer service, patients, home health, and oversight on their resumes.area directors enjoy the best pay in the health care industry, with an average salary of $110,804. For comparison, directors, technical operations earn the highest salary in the technology industry.The average resume of area directors showed that they earn similar levels of education compared to directors, technical operations. So much so that theyacirc;euro;trade;re 0.0% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.7%.

Types of director, technical operations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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