What is a directory assistance operator and how to become one

Key steps to become a directory assistance operator

1. Explore directory assistance operator education requirements

   Most common directory assistance operator degrees

   High School Diploma

   38.3 %

   Bachelor's

   26.4 %

   Associate

   21.7 %

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2. Start to develop specific directory assistance operator skills

   Skills	Percentages
   Customer Service	38.29%
   Inbound Calls	18.92%
   Emergency Calls	9.20%
   Customer Calls	4.05%
   Emergency Situations	3.45%

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3. Complete relevant directory assistance operator training and internships

   Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New directory assistance operators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a directory assistance operator based on U.S. Bureau of Labor Statistics data and data from real directory assistance operator resumes.

4. Research directory assistance operator duties and responsibilities

   • Operate private branch exchange (PBX) systems for businesses and organizations.
   • Plugged in headphones on switchboard, and push switch keys to make connections.
   • Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
   • Provide long distance and local telephone services to MCI customers both international domestic.

5. Prepare your directory assistance operator resume

   When your background is strong enough, you can start writing your directory assistance operator resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a directory assistance operator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable directory assistance operator resume templates

   Build a professional directory assistance operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your directory assistance operator resume.
   

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6. Apply for directory assistance operator jobs

   Now it's time to start searching for a directory assistance operator job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams