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Working As a Directory Assistance Operator

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $35,000

    Average Salary

Example Of What A Directory Assistance Operator does

  • Operate telephone systems to advance and complete connections.
  • Use computer database to search for requested listings.
  • Followed all BellSouth policies and procedures.
  • Performed data entry to inform technicians of customers problems.
  • Provided 911 assistance to persons in emergency situations when needed.
  • Provide assistance for customers with special billing requests.
  • Promoted to Service Assistant and handled more difficult calls and irate customers.
  • Meet and exceed service and quality standards with every review.
  • Maintained a high volume of inbound calls.
  • Assigned and monitored special requests for large business and government customers.
  • Handle high volume of directory assistance calls.
  • Look up local or long-distance telephone numbers.
  • Suggested alternate locations/spellings under which number could be listed.
  • Learned, referenced and applied product knowledge information.
  • Use computerized alphabetical or geographical directories.
  • Assisted management with all supervisor calls.
  • Assisted T-Mobile customers with finding phone numbers, addresses, movie times, sports scores and weather updates.
  • Coached and trained new operators.
  • Issue credit to customers who were not provided with appropriate information.
  • Attended annual training on code of conduct and company policies.

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Top Skills for A Directory Assistance Operator

  1. Customer Service
  2. Long-Distance Telephone Numbers
  3. Directory Assistance Calls
You can check out examples of real life uses of top skills on resumes here:
  • Helped company maintain the highest customer service ratings by utilizing excellent communication skills, listening skills, problem resolution and politeness.
  • Obtained information from callers to look up local or long-distance telephone numbers using computerized alphabetical or geographical directories.
  • Handled directory assistance calls while maintaining company standards of quality and efficiency.
  • Handled incoming calls in a call center environment from customers needing assistance obtaining residential and business telephone numbers and addresses.
  • Communicated with parents through conferences, phone calls and other means to discuss students' progress and interpret the school program.

Directory Assistance Operator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,756 Directory Assistance Operator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Directory Assistance Operator Resume

View Resume Examples

Directory Assistance Operator Demographics

Gender

Female

70.6%

Male

19.9%

Unknown

9.5%
Ethnicity

White

61.3%

Hispanic or Latino

16.9%

Black or African American

12.8%

Asian

5.7%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

71.7%

Carrier

7.5%

French

3.8%

Chinese

1.9%

Turkish

1.9%

German

1.9%

Vietnamese

1.9%

Japanese

1.9%

Greek

1.9%

Mandarin

1.9%

Polish

1.9%

Hmong

1.9%
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Directory Assistance Operator Education

Schools

University of Phoenix

25.8%

Strayer University

6.9%

Jacksonville State University

6.2%

Edgecombe Community College

5.4%

Kaplan University

5.4%

Tidewater Community College

5.0%

University of North Carolina at Greensboro

4.6%

El Paso Community College

4.2%

Ashford University

4.2%

Norfolk State University

3.5%

Central Piedmont Community College

3.1%

Murray State University

3.1%

Gadsden State Community College

3.1%

Long Beach City College

3.1%

Grand Canyon University

3.1%

Ultimate Medical Academy - Clearwater

2.7%

Erie Business Center

2.7%

Troy University

2.7%

Columbus Technical College

2.7%

University of Central Florida

2.7%
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Majors

Business

29.2%

Health Care Administration

9.8%

Psychology

5.6%

Accounting

5.6%

Criminal Justice

5.4%

Nursing

4.8%

General Studies

4.7%

Medical Assisting Services

4.0%

Communication

3.4%

Liberal Arts

3.2%

Management

3.0%

Computer Science

2.8%

Elementary Education

2.7%

Human Resources Management

2.6%

Education

2.5%

Computer Information Systems

2.3%

Legal Support Services

2.2%

English

2.1%

Secretarial And Administrative Science

2.0%

General Education, Specific Areas

2.0%
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Degrees

Other

40.2%

Bachelors

23.3%

Associate

18.6%

Certificate

8.1%

Masters

6.1%

Diploma

2.7%

License

0.8%

Doctorate

0.3%
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Updated May 19, 2020