Directory clerk skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical directory clerk skills. We ranked the top skills for directory clerks based on the percentage of resumes they appeared on. For example, 38.9% of directory clerk resumes contained customer service as a skill. Continue reading to find out what skills a directory clerk needs to be successful in the workplace.

5 directory clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directory clerks use customer service:

Reconciled daily financial reports for Credit, for external and internal customer service.
Provided superior customer service to the AT&T Call Center.

2. Data Entry Functions

Here's how directory clerks use data entry functions:

Performed data entry functions, requiring experience and independent judgment.

3. Telephone Directory

Here's how directory clerks use telephone directory:

Maintained a data base of information for customers in 9 states used to make telephone directory's.
Produced the white pages telephone directory for several cities within the five South Central States.

4. Proofread

Proofreading simply carefully checking your text for possible errors like typographical errors or mistakes in grammar, style, and spelling before it can be published or shared. This is generally known as the very last stage of any writing process when you need to fix minor spelling and punctuation mistakes, typos, formatting issues,

and inconsistencies.

Here's how directory clerks use proofread:

Input, proofread, copy edited, reviewed, and approved material for Yellow and White Pages directories.
Proofread yellow & white pages of telephone book before final printing Ordered corrected pages

5. Customer Accounts

Here's how directory clerks use customer accounts:

Maintained and monitored customer accounts including applying payments, balancing accounts and contacted customers on past-due accounts.
Identify and request adjustments to customer accounts as necessary while following procedure and state guidelines.

What skills help Directory Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of directory clerk skills to add to your resume

The most important skills for a directory clerk resume and required skills for a directory clerk to have include:

Customer Service
Data Entry Functions

Telephone Directory
Proofread

Customer Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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