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Working As a Directory Operator

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,000

    Average Salary

Example Of What A Directory Operator does

  • Recognized for superior performance and dedicated service commitment through four time awards as "WooHoo / Employee of the Month."
  • Fast computer data entry skills and efficient call handling.
  • Gained corporate approval for recommendation to consolidate HR authority from four business units into one following multiple acquisitions.
  • Communicated and worked effectively with different departments within AT&T to complete various types of orders.
  • Directed customers to the appropriate area of the store.
  • Provided hotel and restaurant reservations.
  • Provided customers with international and national telephone numbers, country codes, area codes and time in a prompt manner.
  • Obtain clinical license/certificate of compliance for California, Florida, Maryland, and Pennsylvania.
  • Operated phone systems to answer customer calls.
  • Provide long distance & directory assistance to customers.
  • Searched databases to provide customers with quick and accurate information.
  • Provided customers with telephone directory information Billing inquiries Data entry Average work time per call under 26 seconds
  • Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Fielded all calls supporting customer service in the corporate office.
  • Facilitate person-to-person calls and inform University students of cancellations.
  • Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Received inbound customer calls needing information on residential or business locations and phone #'s.
  • Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
  • Answer and transfer or direct all incoming information calls.
  • Assisted customers in 800 directory services.

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Top Skills for A Directory Operator

  1. Directory Assistance
  2. Customer Service
  3. Phone Numbers
You can check out examples of real life uses of top skills on resumes here:
  • Performed functions as central office operator or as directory assistance operator.
  • Handled calls in accordance with standards and guidelines set by the department while supporting TD Bank's customer service philosophy.
  • Handled incoming calls in a call center environment from customers needing assistance obtaining residential and business telephone numbers and addresses.
  • Serve as primary contact via police communications network for field officers needing assistance and information during both routine and emergency situations.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Directory Operator Demographics

Gender

Female

81.3%

Male

15.0%

Unknown

3.8%
Ethnicity

White

62.2%

Black or African American

13.3%

Hispanic or Latino

12.8%

Asian

8.0%

Unknown

3.7%
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Directory Operator Education

Schools

University of Phoenix

10.3%

Hinds Community College

10.3%

Northwest College

6.9%

UEI College - Gardena

6.9%

Gateway Community College

6.9%

Jackson State University

6.9%

Hamilton College

6.9%

University of Mobile

3.4%

York College

3.4%

Southern Maine Community College

3.4%

Mercyhurst University

3.4%

Texas Southern University

3.4%

Strayer University-Virginia

3.4%

Indiana University Bloomington

3.4%

Borough of Manhattan Community College of the City University of New York

3.4%

Tusculum College

3.4%

Southern Connecticut State University

3.4%

University of Maryland - University College

3.4%

Western Governors University

3.4%

New Mexico State University

3.4%
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Majors

Business

19.6%

Education

8.7%

Criminal Justice

6.5%

Insurance

6.5%

Liberal Arts

6.5%

General Education, Specific Areas

4.3%

Computer Information Systems

4.3%

Cosmetology

4.3%

Health Care Administration

4.3%

Human Resources Management

4.3%

Pharmacy

4.3%

History

4.3%

Nursing

4.3%

Communication

4.3%

Sociology

2.2%

Communication Disorders Sciences

2.2%

Psychology

2.2%

Writing

2.2%

Project Management

2.2%

Electrical Engineering Technology

2.2%
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Degrees

Other

29.2%

Associate

24.6%

Bachelors

18.5%

Certificate

13.8%

Masters

7.7%

Diploma

6.2%
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Updated May 19, 2020