Directory operator skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical directory operator skills. We ranked the top skills for directory operators based on the percentage of resumes they appeared on. For example, 24.0% of directory operator resumes contained emergency calls as a skill. Continue reading to find out what skills a directory operator needs to be successful in the workplace.

6 directory operator skills for your resume and career

1. Emergency Calls

Here's how directory operators use emergency calls:

Route emergency calls appropriately, including paging individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Conducted emergency medical care for a variety of emergency calls including medicals and traumas without any adverse action or complaints.

2. Customer Calls

Here's how directory operators use customer calls:

Operated phone systems to answer customer calls.
Received inbound customer calls needing information on residential or business locations and phone #'s.

3. Directory Assistance

Here's how directory operators use directory assistance:

Performed functions as central office operator or as directory assistance operator.
Provide long distance & directory assistance to customers.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how directory operators use data entry:

Fast computer data entry skills and efficient call handling.
Provided customers with telephone directory information Billing inquiries Data entry Average work time per call under 26 seconds

5. Telephone Numbers

Here's how directory operators use telephone numbers:

Assisted callers from across the country with finding telephone numbers and addresses.
Give out 800 telephone numbers to customers

6. Inbound Calls

Here's how directory operators use inbound calls:

Processed inbound calls and provided internet based customer service; insured adherence to quality standards.
Received inbound calls for federal loan consolidation assistance.

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List of directory operator skills to add to your resume

The most important skills for a directory operator resume and required skills for a directory operator to have include:

Emergency Calls
Customer Calls

Directory Assistance
Data Entry

Telephone Numbers
Inbound Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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