Field Service Technician jobs at DIRECTV Puerto Rico - 110 jobs

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities We are seeking a highly skilled Field Service Engineer to provide on-site technical support, troubleshooting, and maintenance for our advanced metrology and inspection tools. The ideal candidate will have a strong background in semiconductor technology, and customer service. Key Responsibilities: •Provide on-site professional technical support and troubleshooting •Conduct preventative maintenance and calibration of metrology equipment. •Develop innovative solutions to customer challenges and ensure optimal tool performance. •Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback. •Manage and resolve quality issues, including submitting DOA or RMA as needed. •Maintain accurate records of service activities and customer interactions. •Travel, up to 75% to customer sites as required to provide support and training. Qualifications Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related Proficient in Microsoft Office products Familiar with PC's and have a strong troubleshooting background Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission Outstanding verbal and written communication skills necessary Hard working with team spirit Semiconductor or medical industries experience in equipment maintenance or repair is a plus. Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus) Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities The Field Service Engineer is a key member in delivering s solid technical support to the Onto customers. The successful candidate will have a good technical capability, ability to troubleshoot systems under pressure in the clean room environment. Troubleshoots to resolve issues directly or by referring advanced issues to technical support resources. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation's success. Overview Dedicate in FABs, mainly responsible for the Phoenix, AZ customer. Troubleshoot systems to determine faults for non-performance. Support new tool's installation/upgrade, performance data collection, to achieve the company's market share and goals Business travel is required. Responsibilities: Perform tools installation, software upgrade, maintenance, and service activities at customer sites. Technical phone support and on-duty shift required. Work independently for troubleshooting and hardware failures. Capable of generating variation reports for tool install update, issue report, and training material. Weekly base update and tool status update are required. Technical document and experience sharing within the group to enhance group member skill. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships. Qualifications Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related Proficient in Microsoft Office products Familiar with PC's and have a strong troubleshooting background Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission Outstanding verbal and written communication skills necessary Hard working with team spirit Semiconductor or medical industries experience in equipment maintenance or repair is a plus. Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus) Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently looking for a Field Services Safety Engineer. General Purpose: The Field Safety Engineer will be responsible for providing support and safety oversight to regional Roofing and Weatherproofing Technologies field employees (including but not limited to Sales, Roofing Advisors, CSS, Field Resource Representatives, and leadership), ensuring site compliance with corporate and client safety standards, as well as ensuring site safety policies and procedures are aligned with governmental regulations. This position will provide supervision and coordination of the day-to-day safety requirements of jobsites. Responsibilities and Duties: Provide support to projects by maintaining a visible presence and conducting site visits to perform safety audits and safety process audits (e.g., safety document evaluation/compliance) *this should take place at least 80% of the week* Enforce all Federal, State, local, owner and Tremco regulations throughout all Roofing regional projects. Assist site leadership to develop site-specific safety programs aligned with Tremco Field Services Safety policies and instruct supervisors on safety procedures, planning and equipment. Assist Regional Field Safety Managers with rolling out new safety initiatives and briefing employees as needed on new policies, or changes in existing policies, to keep current (e.g., Daily Task Planning, 100% audit compliance, safety training programs) Educate the workforce and regional leadership on understanding Tremco's safety cultural advancements, such as safety leadership and safety management systems. Assist in the coaching, mentoring and implementation of Tremco Health and Safety programs in the field, to ensure that all safety expectations are understood and met. Participate with and/or conduct Toolbox Talk Meetings with Regional team employees. Regularly review and be familiar with all applicable legislation and applicable standards, to ensure compliance. Effectively represent our Tremco safety culture with our subcontractors and help Tremco site leadership to ensure complete compliance of our subcontractors to applicable rules and regulations (Federal, State, local, owner, Tremco and their own). Motivating, organizing, and encouraging teamwork within the workforce to ensure safety practices and policies are being adhered to effectively. As a direct report to, regularly communicate safety audit results and/or field safety concerns (e.g., Stop Work Authority) with Assistant Safety Director and prepare observation reports as needed. Regularly audit the Site-Specific Safety and Health Plans for compliance and update to ensure the alignment with project scope and conditions. Ensure that all incidents are reported immediately per the Tremco Incident Notification Policy. Participate and assist all field leadership in the investigation of incidents to determine root cause, and corrective actions where necessary. Ensure incident corrective actions are followed up on and completed. Monitor and follow up on modified workers in the field. Must adhere to all company policies and procedures. Perform other duties as necessary. Qualifications: Bachelor's Degree (Occupational Health & Safety preferred) or 5+ Years of Construction experience with high school diploma. Minimum of two years of construction safety field experience required. OSHA 10- and 30-hour certification required. Knowledge of the 1926 OSHA Regulations. Working Knowledge on how to develop, implement, and audit a Daily Task Analysis for Employees and Subcontractors. Proficient written and oral communication skills. Proficient Computer Skills- Microsoft Word, Excel, and PowerPoint. Willingness to travel/work remotely 80% or greater. You will be home every weekend. Skills /Knowledge/Competencies: Must have excellent skill and/or abilities in the following areas: Conflict resolution and problem-solving Verbal and written communications Interpersonal skills with all levels of staff Situation analysis Decision-making Organized approach to work including excellent follow up on issues Multitasking in fast paced environment with good prioritization skills The salary range for applicants in this position generally ranges between $70,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Compensation and Benefits: Base Salary Full health benefits, RRSP, pension plan Great support for training and guidance Opportunity for advancement Relevant business expenses paid Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must reside in the Sacramento area to be considered for this position. Qualifications What are the Qualifications: Must be able to read and write in English Ability to bend and lift television sets. Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge. Superior customer service skills. Organizational and time management skills. Identify problems and troubleshoot data/equipment. Minimum High School Diploma/GED OR 2+ years equivalent work experience. Must have a valid Driver's License. The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people's homes. Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people's homes. Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray. Physical Requirements: Travel Locally for up to 50% of the time Driving for up to 8 hours per day Standing for up to 6 hours per day Kneeling for up to 2 hours per day Ability to climb stairs Ability to walk half of a mile Ability to work in all seasons and inclement weather Ability to lift up to 30lbs Additional Information Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Responsible for ensuring Onto Innovations customers receive a high level of support through real time communication and system knowledge. Install new systems within the US region. Respond to customer requests for tool support and regular maintenance. Provide technical assistance to ONTO's US customers in real time in both onsite and remote situations. Read electrical and hardware schematics. Communicate daily status both internally and externally. Time management in high pressure situations. Flexibility and adaptability. Qualifications Preferred Field Service experience in the Semiconductor Industry. College/University degree in engineering. Ability to identify and use common hand tools. Ability to work unsupervised yet within a team setting. Troubleshooting experience in electrical, mechanical and software applications. Excellent interpersonal & communication skills in a technical environment. Ability to utilize all Microsoft Office products including PowerPoint, Word and Excel. Ability to travel regularly throughout the US and internationally, approximately 75% of the time. Why Join Onto Innovation? At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $56,240.00 - $84,360.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must be fluent in Spanish and reside in the New Orleans area to be considered for this position. Qualifications What are the Qualifications: * Must be able to read and write in English * Ability to bend and lift television sets. * Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge. * Superior customer service skills. * Organizational and time management skills. * Identify problems and troubleshoot data/equipment. * Minimum High School Diploma/GED OR 2+ years equivalent work experience. * Must have a valid Driver's License. The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people's homes. * Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people's homes. * Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray. Physical Requirements: * Travel Locally for up to 50% of the time * Driving for up to 8 hours per day * Standing for up to 6 hours per day * Kneeling for up to 2 hours per day * Ability to climb stairs * Ability to walk half of a mile * Ability to work in all seasons and inclement weather * Ability to lift up to 30lbs Additional Information Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from *************** address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must be fluent in Spanish and reside in the New Orleans area to be considered for this position. Qualifications What are the Qualifications: Must be able to read and write in English Ability to bend and lift television sets. Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge. Superior customer service skills. Organizational and time management skills. Identify problems and troubleshoot data/equipment. Minimum High School Diploma/GED OR 2+ years equivalent work experience. Must have a valid Driver's License. The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people's homes. Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people's homes. Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray. Physical Requirements: Travel Locally for up to 50% of the time Driving for up to 8 hours per day Standing for up to 6 hours per day Kneeling for up to 2 hours per day Ability to climb stairs Ability to walk half of a mile Ability to work in all seasons and inclement weather Ability to lift up to 30lbs Additional Information Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from *************** address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you're ready to join our mission of setting the standard for IT excellence, we are looking for a talented Client Field Services Engineer II to join our team. As a Client Field Services Engineer II, you are the face of R3 to our clients and bring a level of customer service blended with technical expertise that shows through the choice of our actions and the forward thinking of our plans. This position requires onsite presence at our customer's headquarters 8 hours per day, 5 days per week. Responsibilities: Answer customer phone calls on a daily basis Monitor and maintain service board and handle customer-initiated and system generated issues Develop and maintain good working relationships with clients to promote high levels of customer service. Acts as a primary escalation point for other Client Field Engineers in remediating service requests and incidents, for both customers and internal operations. Troubleshooting of various issues, service requests or incidents Assist Enterprise Engineers and Architects with server/infrastructure migrations and use the knowledge gained within to perform smaller migrations Set up computer systems for employees Image and desktop deployment Perform intermediate hardware troubleshooting and repair as needed Work with senior staff members in order to resolve complex issues Assist with daily client backup checks Remote patch management of client computers and servers Participate in on-going after hours on-call schedule Requirements Qualifications: Computer Science or engineering related field or equivalent work experience Experience with Microsoft Windows 11 desktop operating systems Experience with Microsoft Office 365 Experience with Azure Familiarity with network troubleshooting Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting Experience with Microsoft Intune Previous experience at an MSP is preferred Preferred Additional Skills: CompTIA A+, Network+, Security+, MCSA certifications ITIL Foundations Certification and/or ISO 20000 experience Windows Server 2012/2012R2/2016/2019 experience Why join our winning team? Competitive wages to reflect your experience and skills. Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. 401(k) with company match to help you plan for the future. Flexible time off policies to ensure you maintain a healthy work-life balance. We offer many remote opportunities, allowing you to work wherever you want. We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same. We are reshaping the industry and the way it thinks about technology and service. We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. The opportunity to be a part of an amazing team. The salary range for this position is $60,000 -$75,000/year.The base salary range for this position is an estimate and may vary depending on relevant factors, including but not limited to education, experience, certifications, and skillset, as well as internal equity and business considerations. This range reflects base pay only and does not include bonuses, incentives, benefits, or other forms of compensation that may be offered as part of the total compensation package. R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination. Salary Description $60,000- $75,000

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must reside in the Knoxville area to be considered for this position. Qualifications What are the Qualifications: Must be able to read and write in English Ability to bend and lift television sets. Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge. Superior customer service skills. Organizational and time management skills. Identify problems and troubleshoot data/equipment. Minimum High School Diploma/GED OR 2+ years equivalent work experience. Must have a valid Driver's License. The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people's homes. Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people's homes. Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray. Physical Requirements: Travel Locally for up to 50% of the time Driving for up to 8 hours per day Standing for up to 6 hours per day Kneeling for up to 2 hours per day Ability to climb stairs Ability to walk half of a mile Ability to work in all seasons and inclement weather Ability to lift up to 30lbs Additional Information Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from *************** address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description As a Nielsen Field Service Technician, you will establish and maintain long term relationships with assigned Nielsen Families/Households while installing Nielsen measurement equipment in newly assigned Nielsen Families/Households. Candidates must reside in the Knoxville area to be considered for this position. Qualifications What are the Qualifications: Must be able to read and write in English Ability to bend and lift television sets. Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge. Superior customer service skills. Organizational and time management skills. Identify problems and troubleshoot data/equipment. Minimum High School Diploma/GED OR 2+ years equivalent work experience. Must have a valid Driver's License. The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people's homes. Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people's homes. Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray. Physical Requirements: Travel Locally for up to 50% of the time Driving for up to 8 hours per day Standing for up to 6 hours per day Kneeling for up to 2 hours per day Ability to climb stairs Ability to walk half of a mile Ability to work in all seasons and inclement weather Ability to lift up to 30lbs Additional Information Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs. Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class. Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Field Technician Salary: $18.50$24.50 No Experience Required Sign-On Bonus: $250 Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that dont perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills. * Quick Apply: Takes less than 10 minutes on our website * Watch what its like to be part of the team:

IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we've been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers-recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career. WHY UNITED? Award-Winning Culture: 2023 & 2024 Best Places to Work Trusted Local Employer for over 75 Years: 4.7 Google Star Rating Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings Top 100 Fiber-To-The-Home Leader 401k + Match, HSA, and more! SUMMARY The Field Services Technician installs, maintains, and upgrades towers and tower equipment across the United Communications network. This role performs fieldwork with minimal supervision, including configuring routers and switches, supporting tower-based wireless systems, maintaining power plants, and responding to service outages. The technician safely climbs towers, conducts site inspections and audits, completes required documentation, and collaborates with internal teams to minimize service disruptions and ensure reliable operations. POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a direct-hire, full-time position based out of our Chapel Hill, TN office. The role requires a combination of field and office work. Travel throughout the Middle Tennessee territory is required, and a company vehicle is provided. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. Configure, deploy, and support routers and switches, including running configurations, modifying VLANs and ports, testing SFP ports, configuring IP addresses, and setting up Ubiquiti stations for tower-based internet connectivity. Independently troubleshoot and resolve network and power-related issues, including power failures, equipment power problems, fuses, breakers, wireless point-to-point connection issues, and weak signal conditions. Perform power plant maintenance and upgrades with minimal supervision, including replacing rectifier chassis and transferring power to new systems while minimizing service disruption. Install low-voltage power equipment, including rectifiers, fuses, and breakers, in accordance with standards and best practices. Self-dispatch to service issues and respond to trouble alerts in a timely manner, prioritizing outages and performance issues to ensure network reliability. Assist with daily operations at assigned office and field sites. Conduct tower structural mappings, inventory mappings, maintenance inspections, site audits, and pre- and post-work assessments. Safely climb towers and structures as required, maintaining active climber and rescue certification and adhering to all safety and quality control standards. Accurately complete and maintain inventory records, time logs, job cost documentation (including labor and materials), and site-specific closeout documentation. Coordinate with Customer Service to notify customers of planned maintenance while remaining flexible to respond to unplanned network issues. Support special projects and daily activities in coordination with the Field Services Supervisor. WHAT YOU BRING: High school diploma or equivalent, with specialized technical training or relevant hands-on work experience. Minimum of two (2) years of experience in tower installation and maintenance; experience within an ISP or telecommunications environment is preferred. Working understanding of wireless technologies; experience with point-to-point and tower-based wireless systems is a plus. Valid Tennessee driver's license with a satisfactory driving record. Active tower climber certification preferred, or the ability to obtain certification within a specified timeframe. Self-motivated and detail-oriented, with strong organizational skills and the ability to manage time effectively and meet deadlines. Proficiency with internet-based applications, including email, web browsers, and basic documentation tools. Strong interpersonal skills, with the ability to build rapport, establish credibility, and maintain positive, cooperative working relationships. Willingness and ability to work outdoors in all weather conditions and in varying environmental conditions. Ability to safely climb towers and structures up to 500 feet while strictly adhering to all safety procedures and protocols. Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at ************** and join us in building the future of connectivity.

Job DescriptionSalary: ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, weve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the regions fastest, most reliable internet providersrecognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, were expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career. WHY UNITED? Award-Winning Culture: 2023 & 2024 Best Places to Work Trusted Local Employer for over 75 Years: 4.7 Google Star Rating Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings Top 100 Fiber-To-The-Home Leader 401k + Match, HSA, and more! SUMMARY The Field Services Technician installs, maintains, and upgrades towers and tower equipment across the United Communications network. This role performs fieldwork with minimal supervision, including configuring routers and switches, supporting tower-based wireless systems, maintaining power plants, and responding to service outages. The technician safely climbs towers, conducts site inspections and audits, completes required documentation, and collaborates with internal teams to minimize service disruptions and ensure reliable operations. POSITION SCHEDULE AND ONSITE REQUIREMENTS This is a direct-hire, full-time position based out of our Chapel Hill, TN office. The role requires a combination of field and office work. Travel throughout the Middle Tennessee territory is required, and a company vehicle is provided. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required. Configure, deploy, and support routers and switches, including running configurations, modifying VLANs and ports, testing SFP ports, configuring IP addresses, and setting up Ubiquiti stations for tower-based internet connectivity. Independently troubleshoot and resolve network and power-related issues, including power failures, equipment power problems, fuses, breakers, wireless point-to-point connection issues, and weak signal conditions. Perform power plant maintenance and upgrades with minimal supervision, including replacing rectifier chassis and transferring power to new systems while minimizing service disruption. Install low-voltage power equipment, including rectifiers, fuses, and breakers, in accordance with standards and best practices. Self-dispatch to service issues and respond to trouble alerts in a timely manner, prioritizing outages and performance issues to ensure network reliability. Assist with daily operations at assigned office and field sites. Conduct tower structural mappings, inventory mappings, maintenance inspections, site audits, and pre- and post-work assessments. Safely climb towers and structures as required, maintaining active climber and rescue certification and adhering to all safety and quality control standards. Accurately complete and maintain inventory records, time logs, job cost documentation (including labor and materials), and site-specific closeout documentation. Coordinate with Customer Service to notify customers of planned maintenance while remaining flexible to respond to unplanned network issues. Support special projects and daily activities in coordination with the Field Services Supervisor. WHAT YOU BRING: High school diploma or equivalent, with specialized technical training or relevant hands-on work experience. Minimum of two (2) years of experience in tower installation and maintenance; experience within an ISP or telecommunications environment is preferred. Working understanding of wireless technologies; experience with point-to-point and tower-based wireless systems is a plus. Valid Tennessee drivers license with a satisfactory driving record. Active tower climber certification preferred, or the ability to obtain certification within a specified timeframe. Self-motivated and detail-oriented, with strong organizational skills and the ability to manage time effectively and meet deadlines. Proficiency with internet-based applications, including email, web browsers, and basic documentation tools. Strong interpersonal skills, with the ability to build rapport, establish credibility, and maintain positive, cooperative working relationships. Willingness and ability to work outdoors in all weather conditions and in varying environmental conditions. Ability to safely climb towers and structures up to 500 feet while strictly adhering to all safety procedures and protocols. Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at***************** join us in building the future of connectivity.

Field Technician Salary: $18.50$24.50 No Experience Required Sign-On Bonus: $250 Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that dont perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills. * Quick Apply: Takes less than 10 minutes on our website * Watch what its like to be part of the team:

SUMMARY OF RESPONSIBILITIES: Conduct commissioning, testing, maintenance and repair of complex protective relaying schemes in generation, transmission, and distribution substation environments. Be able to operate various types of electrical test equipment including but not limited to Omicron, Doble, Vanguard, etc. This position requires an intermediate to strong level of understanding of interfacing software such as Test Universe, Protection Suite, AcSELerator, Wireshark, etc. Facilitate the retrofit, upgrade, and replacement projects for electrical controls, SCADA, DCS, and Power System Protection Equipment. ESSENTIAL JOB FUNCTIONS: Test over current/voltage, Directional, Distance, Impedance, Sync Check, Loss of field, reverse power, Multifunction relays etc. Perform function testing of substation control circuits on relay panels, transformers & circuit breaker controls. Perform isolation, setpoint testing, advanced logic testing, and scheme testing (reclosing, breaker failure, etc.) Perform end-to-end relay testing using Doble Protection Suite, RTS, or Test Universe software to verify communication assisted protection schemes. Perform installation, commissioning, testing and maintenance of protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems and associated communication equipment Assist in developing written standard commissioning, testing and maintenance procedures for protective relaying, DFR's, RTU's, IED's, Distribution Automation and associated communication systems. Generate customer report describing the problem found and correction action taken / proposed. Maintain a professional attitude when representing the company during phone or personal contact with outside vendors, customers or service providers etc. QUALIFICATIONS: Minimum of 5 years of field experience in commissioning, panel and equipment checkout, relay calibration, testing and repairing substation relaying and control schemes Experience is desirable in any of the following related areas: Substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing Have a good understanding of various protocols (DNP3, Modbus, 8979, etc.). Have the ability to troubleshoot SCADA issues using various protocol test sets (Wireshark, ASE 2000, etc.) Experience in three phase power systems, power system protection, and control schemes Strong interpersonal and communication skills Proficient in Microsoft Office (Word, Excel and Outlook) Valid Driver's license and good driving record Must be able to distinguish color coding of wires, fiber optics or other materials required by essential job functions

SUMMARY OF RESPONSIBILITIES: Conduct commissioning, testing, maintenance and repair of complex protective relaying schemes in generation, transmission, and distribution substation environments. Be able to operate various types of electrical test equipment including but not limited to Omicron, Doble, Vanguard, etc. This position requires an intermediate to strong level of understanding of interfacing software such as Test Universe, Protection Suite, AcSELerator, Wireshark, etc. Facilitate the retrofit, upgrade, and replacement projects for electrical controls, SCADA, DCS, and Power System Protection Equipment. ESSENTIAL JOB FUNCTIONS: Test over current/voltage, Directional, Distance, Impedance, Sync Check, Loss of field, reverse power, Multifunction relays etc. Perform function testing of substation control circuits on relay panels, transformers & circuit breaker controls. Perform isolation, setpoint testing, advanced logic testing, and scheme testing (reclosing, breaker failure, etc.) Perform end-to-end relay testing using Doble Protection Suite, RTS, or Test Universe software to verify communication assisted protection schemes. Perform installation, commissioning, testing and maintenance of protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems and associated communication equipment Assist in developing written standard commissioning, testing and maintenance procedures for protective relaying, DFR's, RTU's, IED's, Distribution Automation and associated communication systems. Generate customer report describing the problem found and correction action taken / proposed. Maintain a professional attitude when representing the company during phone or personal contact with outside vendors, customers or service providers etc. QUALIFICATIONS: Minimum of 5 years of field experience in commissioning, panel and equipment checkout, relay calibration, testing and repairing substation relaying and control schemes Experience is desirable in any of the following related areas: Substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing Have a good understanding of various protocols (DNP3, Modbus, 8979, etc.). Have the ability to troubleshoot SCADA issues using various protocol test sets (Wireshark, ASE 2000, etc.) Experience in three phase power systems, power system protection, and control schemes Strong interpersonal and communication skills Proficient in Microsoft Office (Word, Excel and Outlook) Valid Driver's license and good driving record Must be able to distinguish color coding of wires, fiber optics or other materials required by essential job functions

SUMMARY OF RESPONSIBILITIES: Conduct commissioning, testing, maintenance and repair of complex protective relaying schemes in generation, transmission, and distribution substation environments. Be able to operate various types of electrical test equipment including but not limited to Omicron, Doble, Vanguard, etc. This position requires an intermediate to strong level of understanding of interfacing software such as Test Universe, Protection Suite, AcSELerator, Wireshark, etc. Facilitate the retrofit, upgrade, and replacement projects for electrical controls, SCADA, DCS, and Power System Protection Equipment. ESSENTIAL JOB FUNCTIONS: Test over current/voltage, Directional, Distance, Impedance, Sync Check, Loss of field, reverse power, Multifunction relays etc. Perform function testing of substation control circuits on relay panels, transformers & circuit breaker controls. Perform isolation, setpoint testing, advanced logic testing, and scheme testing (reclosing, breaker failure, etc.) Perform end-to-end relay testing using Doble Protection Suite, RTS, or Test Universe software to verify communication assisted protection schemes. Perform installation, commissioning, testing and maintenance of protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems and associated communication equipment Assist in developing written standard commissioning, testing and maintenance procedures for protective relaying, DFR's, RTU's, IED's, Distribution Automation and associated communication systems. Generate customer report describing the problem found and correction action taken / proposed. Maintain a professional attitude when representing the company during phone or personal contact with outside vendors, customers or service providers etc. QUALIFICATIONS: Minimum of 5 years of field experience in commissioning, panel and equipment checkout, relay calibration, testing and repairing substation relaying and control schemes Experience is desirable in any of the following related areas: Substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing Have a good understanding of various protocols (DNP3, Modbus, 8979, etc.). Have the ability to troubleshoot SCADA issues using various protocol test sets (Wireshark, ASE 2000, etc.) Experience in three phase power systems, power system protection, and control schemes Strong interpersonal and communication skills Proficient in Microsoft Office (Word, Excel and Outlook) Valid Driver's license and good driving record Must be able to distinguish color coding of wires, fiber optics or other materials required by essential job functions

SUMMARY OF RESPONSIBILITIES: Conduct commissioning, testing, maintenance and repair of complex protective relaying schemes in generation, transmission, and distribution substation environments. Be able to operate various types of electrical test equipment including but not limited to Omicron, Doble, Vanguard, etc. This position requires an intermediate to strong level of understanding of interfacing software such as Test Universe, Protection Suite, AcSELerator, Wireshark, etc. Facilitate the retrofit, upgrade, and replacement projects for electrical controls, SCADA, DCS, and Power System Protection Equipment. ESSENTIAL JOB FUNCTIONS: Test over current/voltage, Directional, Distance, Impedance, Sync Check, Loss of field, reverse power, Multifunction relays etc. Perform function testing of substation control circuits on relay panels, transformers & circuit breaker controls. Perform isolation, setpoint testing, advanced logic testing, and scheme testing (reclosing, breaker failure, etc.) Perform end-to-end relay testing using Doble Protection Suite, RTS, or Test Universe software to verify communication assisted protection schemes. Perform installation, commissioning, testing and maintenance of protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution automation systems and associated communication equipment Assist in developing written standard commissioning, testing and maintenance procedures for protective relaying, DFR's, RTU's, IED's, Distribution Automation and associated communication systems. Generate customer report describing the problem found and correction action taken / proposed. Maintain a professional attitude when representing the company during phone or personal contact with outside vendors, customers or service providers etc. QUALIFICATIONS: Minimum of 5 years of field experience in commissioning, panel and equipment checkout, relay calibration, testing and repairing substation relaying and control schemes Experience is desirable in any of the following related areas: Substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing Have a good understanding of various protocols (DNP3, Modbus, 8979, etc.). Have the ability to troubleshoot SCADA issues using various protocol test sets (Wireshark, ASE 2000, etc.) Experience in three phase power systems, power system protection, and control schemes Strong interpersonal and communication skills Proficient in Microsoft Office (Word, Excel and Outlook) Valid Driver's license and good driving record Must be able to distinguish color coding of wires, fiber optics or other materials required by essential job functions

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: **************** POSITION SUMMARY The Sony Americas End User Support & Productivity team within Sony Corporation of America is seeking a Technology Field Engineer, to join the Global Information Systems & Communications team. This position will report to the Manager of the End User Support group and will be responsible for regularly reviewing individual targets, ensuring end-to-end ownership of all service incidents and requests. This will include making sure that all incidents and requests are resolved according to service level agreements, and properly escalated and tracked when necessary. A Technology Field Engineer must demonstrate strong problem-solving skills and working knowledge of Microsoft 365 and Microsoft Operating systems as well as knowledge of Active Directory and Azure. We are looking for self-starters, enthusiastic, approachable with great customer service, able to multi-task in a fast-paced environment and want to learn more and find resolutions to issues which may arise. This role requires 5 days per week onsite in our NYC office. JOB RESPONSIBILITIES Position Description: Field incoming help requests via both phone and work orders in a courteous manner. Document all requested information in ticketing system, details to troubleshooting steps and resolution. Calibri (Body) Prioritize and schedule incidents and requests by Service Level and utilize our Booking system called “TechTime” to schedule either in-house or remote visits. Keep track of recurring issues and create KBs to reflect solutions to problem management incidents. Access software updates, drivers, knowledge base, internet searches to aid in problem resolution, and escalate any problems to our Teams chat channel for assistance. Resolves technical issues with operating systems, hardware, software, and network connectivity. Answer end-user technology questions on site and provide general information regarding departmental computing policies and service agreements. Perform firsthand fixes at the desktop level, including installing, configuring, and troubleshooting desktops, laptops, printers, multifunctional copier/scanners, mobile devices, and upgrading of software. Break-fix best practices for workstation hardware, applications, mobility, full network connectivity, and user configuration. Perform post-resolution follow-ups to help with requests and provide clear ownership, resolution of incidents assigned by the team to agreed SLAs (Service Level Agreement) and SOPs (Standard Operating Procedure). Develop knowledge base articles and guides for end users. Collaborates with other teams to help identify root causes of problems and provides feedback to improve processes and technologies. Provide project-based support on desktop applications, including installations, removals, updates, rollouts, and customizations and integrations relating to the desktop. Application packaging, desktop patching; install, upgrade, replace and replace user workstations. Maintain inventory, imaging requirements, and update asset management system. Contributor for adding knowledge articles for project rollouts and business services. Experience with remote support for VIP customers. Provides mobile device support. Enterprise printing support and issue resolution. Install and support Microsoft 365 applications becoming knowledgeable of the products and tools to help support end user questions or issues that may arise. Maintaining and troubleshooting VoIP devices, Teams Meeting Room devices (AV equipment), and devices along with them (headset, cameras, sound bars, etc.). Follows all IT standard processes and procedures along with monitoring license compliance, while providing ways to also improve process and streamline tasks. Knowledge & Experience: Provides support for Office 365 tools and communicates best practices for use of all core business services. Experience with desktop operating systems including Microsoft 10/11 and Mac OS X 12/13. Extensive application support experience with Microsoft 365 which includes Word, Excel, PowerPoint, Outlook, OneNote, and Teams and the ability to identify and learn appropriate software used and supported by the organization. Working knowledge of a range of diagnostic utilities and systems including Active Directory, Azure AD (Active Directory), Intune, RSA, SCCM, OWA. Desktop knowledge must be of both Windows PC, and Apple Mac computers. Knowledge of AI, Realtime Analytics, automation tools such as Microsoft Copilot and Nexthink. Security: Ensures that all devices meet our security standards regarding encryption, management, and protection prior to connecting them to the network. Manages devices using modern MDM and MFA platforms, including Microsoft Intune, Apple Business Manager (ABM), Microsoft Authenticator, and RSA SecurID. Installation and security updates for FireEye, Qualys and CrowdStrike. Troubleshoot application issues, including data encryption, file repair, hard disk diagnostics, and viruses. Experience with encryption and management tools using Bit Locker and FileVault. Granting Level 1/2 Admin access using LAPS UI and EPM licensing for hardware and software additions. Remote Access: Assisting with connecting from home using Cisco AnyConnect VPN (Virtual Private Network) and/or Citrix. Must possess knowledge of VPN clients and troubleshooting. Account configurations for Remote Access. Assist with home/hotel and office with PrinterLogic Printing. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Personal Attributes: Ability to absorb and retain information quickly where you can distinguish recurring issues and provide input in stand-up meetings. Keen to pay attention to details and proven analytical and problem-solving abilities. Highly initiative-taking and directed to effectively prioritize and execute tasks in high-pressure environment. Ability to articulate and present ideas in a user-friendly language. Exceptional customer service orientation and working with a collaborative team environment. Must possess a strong customer-centered philosophy. Continuous learning attitude, working with direct manager weekly to walk through status report and discussion items. Soft Skills: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to understand the client's business problems and deliver solutions and recommendations to solve quickly and proactively. Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above QUALIFICATIONS FOR POSITION Your qualifications and experience should include: Preferred bachelor's degree in the field of Computer Science and two years or more related work experience; significant relevant experience can be substituted for formal education. ITIL V3 Certification preferred. Minimum 2-3 years of hands-on IT experience (Azure AD, On-Premises Active Directory, O365, Windows 10, DNS/DHCP, Microsoft Authenticator) as well as previous experience in Level 2-3 support. 2+ years of physical telecom/network experience (Cat 5e/6 cabling, punch down and termination, network rack installation, cable testing and diagnosis, general network troubleshooting). Knowledge of Windows 10/11 and Microsoft 365 tools and understanding of Microsoft patching cycles and policies, best practice processes. Understanding of Configuration Management, MDM (Mobile Device Management), and Deployment methods with SCCM. Experience with muti-factor authentication and mobility services using MFA and Intune. Prior experience working in customer service environment, support center or desktop support. Excellent computer and customer service and desktop skills with tact in dealing with demanding customers. Exceptional deployment methods include inventory control, security baselining, patching, software, and application deployments. Experience with an IT Service Management ticketing system using Remedy Helix. Perform installs, moves, add, changes and decommission of computer equipment including Data and Application Recovery. Knowledge of using remote management tools such as LogMeIn and GotoAssist. General knowledge of supporting Apple OSX and iOS with experience of imaging Macs and setting up Mobile devices. Ability to plan and prioritize work while responding to rapidly changing priorities. Strong written and oral communication skills. Team player who enjoys working collaboratively as part of a group as well as working independently to produce results. Due to the amount of client interaction - professionalism, punctuality, and a sense of urgency is required. Able to interact with clients and colleagues at all organizational levels. Able to work independently or in small teams. Ability to travel as needed to other Sony office locations. Must be able to accommodate a flexible work schedule that may include nights, weekends, or holidays as required. Preferred to have an active Help Desk Institute (HDI) Desktop Support Technician (DST) Certification with experience using the Remedy Ticketing system (ARS). The position may require the ability to sit, stand, walk extended distances, bend, stoop, squat and lift up to 35 lbs. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony's purpose to “fill the world with emotion through the power of creativity and technology”. Benefits: SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family's physical, emotional, and financial well-being. What we offer you: Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA) Employee assistance plan and comprehensive behavioral health benefits Fertility benefits, including surrogacy, and adoption assistance programs Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance Short-term & long-term disability plans Paid parental and caregiver leave 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting Education assistance and student loan programs Other Programs: Flexible Work Arrangements, including remote and hybrid work schedules Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs) Referral bonuses (subject to eligibility) Matching gift program A wide variety of employee business resource groups (EBRGs) Special discounts on Sony products, offered exclusively to Sony employees Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions) Annual incentive bonus The target annualized base salary range for this position is $90,000 to $95,000. In addition to the annual base salary, this role has an annual bonus target of 5%. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. #LI-BC1 All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants to Sony Corporation of America Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at ******************* or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for. We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: ***************** Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact ******************* before submitting any information. Right to Work (English/Spanish) E-Verify Participation (English/Spanish)