Merchandise Support Coordinator
Remote job
, Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.
About the Role
Stitch Fix is seeking a dedicated Merchandise Support Coordinator for a full-time position. In this role, you'll play a pivotal part in ensuring the smooth data flow for our merchandising operations. Your responsibilities will include gathering and validating data from various sources, including external vendors, and inputting it accurately into our specialized database. The ideal candidate will possess a strong aptitude for systems, quickly grasp new concepts, and exhibit meticulous attention to detail and accountability.
You're excited about this opportunity because you will…
Manage Purchase Order entry and modifications in our proprietary system, ensuring prompt product delivery to warehouses.
Oversee the UPC collection process from vendors, guaranteeing accuracy and completeness.
Curate and organize data for specific merchandise categories, meticulously uploading UPC/EAN/VPN data for each style.
Own Sample tracking from Vendor shipment through photography to support inventory availability
Gather, verify, and input product-related information from various internal and external sources into our database for efficient management.
Review and organize source data using Microsoft Excel, establishing priorities for database entry.
Validate source documents for accuracy, rectify errors, and liaise with internal and external partners.
Maintain professional and efficient communication with the Buying team regarding Purchase Order requests and updates.
Proactively identify and resolve problematic Purchase Orders to minimize inventory issues.
Prepare merchandise system for data ingestion and create style pages based on Buying team specifications.
Correspond with external vendor partners via email to validate product information when necessary.
Fulfill routine and ad hoc reporting requests with guidance from the manager.
We're excited about you because…
1 years of relevant work experience.
Proficiency in Microsoft Office, particularly Excel (including pivot tables), and Google Suite.
Proficiency in computer operations, with a knack for quickly adapting to new systems.
Experience handling large volumes of alphanumeric data.
Excellent typing skills, balancing speed and accuracy effectively.
Exceptional attention to detail, strong organizational skills, and a preference for structured processes.
Self-motivation and efficient time management skills enable autonomous work.
Previous experience thriving in a fast-paced, deadline-driven environment.
Strong verbal and written communication skills in a professional setting.
Ability to sustain computer work for up to 8 hours per day.
Why you'll love working at Stitch Fix...
We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix.
We cultivate a community of diverse perspectives- all voices are heard and valued.
We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
We boldly create the future while keeping equity and sustainability at the center of all that we do.
We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
We offer comprehensive compensation packages and inclusive health and wellness benefits.
Compensation and Benefits
This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range$20.58-$34.13 USD
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: ****************************************************************
Auto-ApplyFinCEN Support Coordinator I
Remote job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Directly engages with field operations including core Escrow and Title Operations, clients and consumers. Manages and reviews client files, answers client inquiries and coordinates all the administrative details necessary for the identification, preparation, processing and follow-up of the FinCen reporting process..
Job Responsibilities
Engages in providing professional customer service, communication, organization and analytic skills to drive performance
Other responsibilities include assisting the manager in identifying process improvements and standards for production and quality
Performs a wide range of support functions to assist in departmental processes
Follows clearly defined procedures to complete daily tasks and responsibilities
Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
Uses basic communication skills to address internal and/or external clients and/or team members
Individual contributor working under direct supervision with little autonomy
Performs all other duties as assigned by management
Education
High school diploma required; Bachelor's preferred
Experience
Escrow experience preferred
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Pay Range & Benefits
$37,134.70 - $61,891.18 Annually
The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts
Auto-ApplyOnline Service & Booking Coordinator | Remote
Remote job
Job Title: Online Booking Specialist | Remote About Destination Knot:Destination Knot is a travel planning company that specializes in designing unforgettable, customized experiences for individuals, couples, families, and groups. Whether it's a luxury cruise, an all-inclusive resort, or a tailored multi-destination itinerary, our team delivers expert service, personalized attention, and seamless booking support to make every journey stress-free.
Position Overview: We are looking for an organized and enthusiastic Online Booking Specialist to join our remote team. In this role, you'll support clients by researching and securing travel reservations, including accommodations, flights, and vacation packages. If you love helping people, enjoy working online, and are passionate about travel, this is a great opportunity to be part of a growing and supportive team.
Key Responsibilities:Assist clients with booking travel services such as hotels, resorts, flights, cruises, and packages Manage booking logistics through various online supplier platforms Communicate with clients via phone, email, or chat to understand their needs and provide tailored options Respond to booking inquiries, changes, and support requests in a timely, professional manner Maintain accurate records of client information, preferences, and reservations Stay up to date with travel promotions, supplier offerings, and destination trends Deliver a smooth and supportive booking experience from start to finish
Qualifications:Experience in travel, hospitality, or customer service is a plus, but not required Excellent communication and interpersonal skills Strong attention to detail and time management abilities Tech-savvy and comfortable using online platforms and digital tools Self-motivated, dependable, and capable of working independently Must be 18 years or older with a computer and reliable internet connectionA passion for travel and a commitment to great customer experiences
What We Offer:100% remote work environment Flexible scheduling Travel industry training and development resources Access to exclusive booking tools and travel perks Incentive-based earning opportunitiesA supportive and growth-oriented team culture
Work Environment: This is a remote, work-from-home position ideal for individuals who are organized, service-oriented, and excited to be part of a fast-paced and rewarding industry.$35,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyHealthcare Disability Specialist - Fully Remote!
Remote job
Our company helps hospitals and health plans improve their revenue and deliver community benefits. On their behalf, we help their patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs.
Disability Specialists work in a fast-paced, multi-tasking, contact center environment, managing both inbound and outbound calls.
Healthcare Specialists is an entry level position and will handle all submitted Social Security applications from beginning to end while providing claimants with outstanding customer service and support and will work closely with Social Security offices nationwide.
The Healthcare Specialist will coordinate appointments, provide resources and materials, and provide medical updates to Disability Determination Services and private institutions.
A successful Healthcare Specialist is an empathetic communicator, likes to juggle multiple projects, is detail oriented and, above all, is compassionate.
Role Responsibilities:
Maintains regular communication with claimants, answers questions regarding the application, services, and benefits and clarifies eligibility data
Will manage all inbound and outbound queue calls while staying on top of own tasks
Assists in gathering eligibility data, verifications, completed forms and medical records.
Manages positive professional relationships with agencies and clients.
Submits documents/applications to proper agencies; follows up appropriately with all entities to ensure processing and stays updated on status of claims.
Manages all accounts and taking appropriate action to secure eligibility until all methods are exhausted.
Secures and submits all necessary signed SSA forms and any missing verifications
Contacts providers / secures medical records as needed
Is thoughtful and proactive to anticipate and foresee key requirements for all accounts and takes appropriate action to secure eligibility until all methods are exhausted
Works with government agencies/physician offices to obtain coverage for clients
Maintains positive professional relationship with agencies and clients
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand, and agree to security policies and complete all annual security and compliance training
Role Requirements:
2 years of Customer Service
Must be fluent in both Arabic and English (speak, read, write)
Excellent communication and interpersonal skills with an ability to clearly communicate and influence
Call Center experience and/or De-Escalation experience a plus
Experience working with government agencies a plus
Experience in Social Services, case management, processing disability/claims evaluation and/or adjudication, and Medicaid/Medicare knowledge a strong plus
Strong interpersonal skills and ability to work in a team environment
Detail Oriented, Willing to Learn, and Goal Driven
Ability to multi-task and manage time appropriately
Strong computer skills, proficiency with Microsoft Word, Excel and Outlook, and ability to navigate multiple platforms and screens smoothly
V105- Legal Services Coordinator
Remote job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
:
Join Job Duck as a Legal Services Coordinator supporting a dynamic criminal defense and family law practice. In this role, you will help streamline case management, ensure accurate documentation, and provide exceptional support to the attorney and clients. You'll work closely with legal processes, manage client information, and prepare documents using advanced tools. This position is ideal for someone proactive, detail-oriented, and self-motivated who thrives in a remote environment and values efficiency and accuracy.
• Salary Range: from $1,150 USD to $1,220 USD.
Responsibilities include, but are not limited to:
Collaborate with attorney and office manager for case updates
Ensure accuracy and confidentiality in all documentation
Send forms to clients and follow up as needed
Collect and organize client information
Maintain compliance with firm procedures and deadlines
Manage assigned tasks in MyCase
Input data and prepare documents using AI and templates
Create intake forms for discovery
Requirements:
Additional Job Description:
• Location: Remote
• Work Schedule: Monday to Friday 9:00 AM to 5:00 PM CST
• Time Zone: CST (Louisiana)
• Practice Area: Criminal Defense and Family Law
• Software/Tools Required:
• MyCase (CRM)
• Smith AI
• AT&T VOIP (if applicable)
Required Skills:
• Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies.
•Advanced/native-level English skills (both written and spoken)
• Must be comfortable working independently and managing tasks without micromanagement
• Strong organizational skills
• Excellent written and verbal communication
• Ability to manage multiple tasks efficiently
• Proactive and self-motivated
• Detail-oriented
• Comfortable with technology and legal software
Work Shift:
Languages:
English
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Auto-ApplyService Desk Coordinator (Remote)
Remote job
Essential Functions:
Functions as the part of the Districts IT Service Desk team assisting end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur.
Documents all reported system problems for the purpose of submitting statistical report. Uses existing Service Desk Software to record and report information such as time of first response, timing of escalations, time of final resolution, and time of problem follow up.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
Maintains security access as requested via User Registration Forms.
Maintains security forms and inventory of hardware and software and their related assets tracking.
Installs new hardware and software when necessary.
Coordinates printer troubleshooting.
Daily replaces tapes in weekly backup cycle.
Coordinates offsite storage and retrieval of backup tapes.
Performs various special projects as directed.
Emergency duty may be required of the incumbent that includes working in Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.
Education:
High School diploma or G.E.D. required. Associate's degree with coursework emphasis in computer science, information systems, or closely related field preferred.
Experience:
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Certification:
A+ certification preferred.
Licensure:
Valid Florida Driver's License required.
Training:
MCP, A+, Network+ training preferred.
Remote Data Entry & Typist Support Coordinator (Part-Time | Full-Time)
Remote job
About the Role
Our Remote Data Entry & Typist Support Coordinator role combines high-volume data entry with precise typing and hands-on client support. In this position, you'll handle everything from processing numerical transactions to transcribing audio files, all while serving as the main point of contact for clients and our internal data/typing teams. You choose your schedule whether that's 25-30 hours per week (part-time) or 35-40 hours per week (full-time)and work when you're most productive.
Key Responsibilities
Dual Data Processing: Enter transactional data (such as orders and shipping logs) into our systems, then switch gears to transcribe client audio recordings into polished documents. You'll track accuracy metrics separately for each type of task.
Client Intake & Briefing: Host brief video calls or chat sessions with new clients to learn project requirements, delivery deadlines, and preferred formatting or style guidelines.
Project Coordination: Assign data entry and typing tasks to specialized teams, keep an eye on progress in our project management tools (Jira, Monday.com), and make sure every deliverable reaches clients on time.
Quality Assurance: Conduct second-pass reviews on both numeric spreadsheets and transcribed documents, using checklists and best-practice guidelines to maintain at least 99 percent accuracy.
Reporting & Feedback: Compile weekly status updates for clients that highlight completed deliverables and next steps. Gather client feedback after project milestones and share insights with the operations team so we can continually improve.
Training & Documentation: Write step-by-step process guides, record short tutorial videos, and lead quarterly Skill Sharpen webinars to help our data and typing teams stay up to speed on new tools and best practices.
Qualifications
Associate degree or higher; certifications in office technology, data processing, or a related field are a plus.
At least two years of combined data entry and transcription experience.
Comfort leading virtual client briefings and debriefs, with strong interpersonal skills and clear communication.
Proficiency in spreadsheet software (Excel or Google Sheets), CRM platforms, and audio editing tools like Express Scribe or Audacity.
Excellent multitasking abilities and strong written communication ideal for handling shifting priorities and keeping clients informed.
Quiet, reliable home office setup with a stable internet connection.
Why You'll Love This Job
Hybrid Expertise: You'll build a unique skill set that covers both quantitative data work and qualitative transcription. This variety is excellent preparation for future leadership opportunities.
Client-Facing Exposure: Act as the face of our support function get to know clients directly and help shape their experience from kickoff through delivery.
Autonomy & Flexibility: Manage your own schedule and workload. If you spot a process improvement, you can pitch it and implement it. We value new ideas.
Team Collaboration: Work closely with colleagues in data science, customer success, and IT. You'll play a key role in ensuring seamless delivery across teams.
Career Roadmap: Clear advancement paths into roles like Operations Lead, Client Success Manager, or Data Services Specialist.
Benefits & Perks
Competitive Pay: Entry-level starts at $18-$24 per hour; mid-level rates range from $24-$30 per hour, depending on experience and project scope.
Incentive Programs: Earn quarterly bonuses tied to client satisfaction scores up to 8 percent of your base earnings.
Paid Time Off: Receive up to 12 days of PTO in your first year plus 8 paid holidays. Additional PTO is awarded for tenure milestones.
Wellness & Development: Get a $100 monthly wellness stipend plus a $500 annual learning budget for courses, certifications, or conferences.
Culture & Connection: Join weekly virtual Watercooler Chats, compete in monthly cross-team challenges, and attend our annual all-hands retreat (full-time employees receive travel expenses covered).
How to Apply
If you're organized, client-focused, and enjoy switching between data entry and transcription tasks, wed love to hear from you. Please send your resume along with a brief summary of a past project where you balanced multiple data and typing responsibilities successfully.
Retail Services Coordinator
Remote job
Works Remotely
Note: We are currently unable to accept applications from candidates based in California or Washington
PRESENCE is a national, natural products broker and service provider that was born from a desire to work in a progressive, vibrant and environmentally conscious industry while building communicative partnerships with other like-minded companies. We are passionate about taking better care of the planet and ourselves, we have high energy, strong standards, strategic vision and are committed to making natural and organic products the standard again. We love to learn, are on-trend and care about our teams and their well-being.
A little about this role:
The Retail Services Coordinator works directly with our retail partners, manufacturers and our team to ensure that the required level of retail support is scheduled to meet and exceed the expectations of our retail partners. This dynamic position requires an exceptional level of organization and attention to detail to ensure that no project is missed and that our team is scheduled in the most efficient and effective way.
A day in the life:
Store Support - As a Retail Services Coordinator, you will Coordinate and communicate weekly Retail Services schedules for specific regions and have high level of engagement with retail partnerships including email, phone and in person meetings. You will also ensure that the Retail Services team is effectively deployed to meet all scheduled requests from the various retail chains including:
New Store Opening Projects
Category Review Resets
Special Projects as required by Retailer
Communication - You will have the ability to respond to real time schedule needs, sick call coverage, changing start times, canceled projects, additional help need requests. You will also maintain relationships with retail counterparts and contacts, ensure most effective schedules are written to minimize the cost of the program and work directly and hire third party merchandising as situations require.
Attention to Detail - As a Retail Services Coordinator, you will have the ability to meet all required deadlines, ensure schedule requests are returned to retail partners and ensure merchandising schedule is communicated timely to all affected parties. You will also have willingness to respond during “off-hours” if schedule conflicts arise and the ability to give directions across multiple points of contacts
Record Keeping - You will maintain records that enable the reporting of merchandising hours by chain and team and provide recaps our retail partners, as required. You will also return required documents to our retail partners including weekly Schedules, Third Party Agreements and updates to Regional Sales Managers and Executive Team
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Projects and responsibilities may change at any time with or without notice due to our business, industry, and/or market changes. Additional travel may be required for industry tradeshows and/or company meetings and events.
What we are looking for:
Clean driving record, reliable transportation, valid driver's license and current insurance is required
Ability to work independently while being a strong team player
Interest in natural/organic food and products is a plus
Experience in merchandising and/or sales is preferred
Flexibility to successfully multi-task in a fast-paced environment with a positive attitude
Ability to manage time and deadlines
Travel is necessary
Salary: Full time position, salary commensurate with level of experience, location and current market landscape
Benefits: Visit ******************************* to learn more about our benefits
About Us: Visit *********************************** to learn more about us
Auto-ApplyIDD Service Coordinator
Remote job
Job Details Parker / Palo Pinto - TX Full Time 2 Year Degree $18.66 - $23.19 Hourly Day Health CareDescription
We are seeking a dedicated and compassionate IDD Service Coordinator to join our team with Pecan Valley Centers. The IDD Service Coordinator plays a pivotal role in supporting individuals with Intellectual and Developmental Disabilities (IDD) by assisting them in accessing necessary services, enhancing their quality of life, and facilitating community integration. This position requires a deep commitment to advocating for the rights and needs of individuals with IDD, ensuring that they receive comprehensive support tailored to their unique circumstances. The ideal candidate will possess strong organizational and interpersonal skills, enabling effective collaboration with various stakeholders, including clients, families, service providers, and community organizations. As an IDD Service Coordinator, you will be tasked with developing and implementing individualized service plans, monitoring progress, and providing guidance to families navigating the complexities of the support system. Your efforts will contribute to empowering individuals with IDD to lead fulfilling lives within their communities. We invite passionate professionals who thrive in a supportive environment and are eager to make a meaningful impact on the lives of those we serve to apply for this important role within our organization.
Responsibilities
Develop and implement Individualized Service Plans (ISPs) for clients with IDD.
Coordinate with families, service providers, and community resources to ensure comprehensive service delivery.
Monitor client progress and adjust service plans as necessary to meet evolving needs.
Advocate for the rights and needs of individuals with IDD at local, state, and federal levels.
Conduct assessments and evaluations to understand the individual needs and preferences of clients.
Provide support and guidance to families in navigating available resources and services.
Maintain accurate and up-to-date documentation of client services, communications, and progress reports.
Qualifications
Graduation from an accredited college or university with a bachelor's degree (or be actively enrolled in the last semester of completing a four-year degree) (preferred degree in a field of human/social services)
Strong understanding of service delivery systems for individuals with disabilities.
Excellent communication and interpersonal skills for effective collaboration.
Proficient in case management practices and documentation requirements.
Ability to work independently and manage multiple cases simultaneously.
Commitment to advocating for the rights and dignity of individuals with disabilities.
Must be at least 18 years of age
Have a Texas driver's license
Have a good driving record for the past three years
Have a valid auto insurance card.
After completing a successful 6 months of individualized training there is the possibility to work remotely a few days a week.
This position allows for flexibility in creating your own schedule so long as the duties of this position with the assigned caseload are being met monthly and documentation is submitted in a timely manner to meet all necessary deadlines.
This position will carry a caseload for Erath, Hood, and Somervell counties and will have access to an agency vehicle for travel or be allowed to submit for travel reimbursement when using their own vehicle.
Salary is on a tier scale and dependent upon education and experience.
PHYSICAL ABILITIES: Must be able to bend, stoop, kneel, crouch, squat, lift 25 pounds, sit for an extended period, and reach overhead.
Client Support Coordinator I (Sun-Thur PST)
Remote job
About the Company:
Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.
About the Role:
The Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need. This role interacts with clients daily managing correspondence, answering questions, and educating others about our services. This position also assists with preparing new clients for care, ensuring they are informed and set up for success. In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.
Responsibilities Include:
Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed.
Be a go-to resource for client education about Octave services.
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information.
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
Embody Octave's mission to deliver extraordinary care in every interaction with clients and colleagues.
Accurately document client interactions in systems and escalate issues as needed.
Learn and follow protocols for client intake, scheduling, and general support.
Support team projects and administrative tasks as assigned.
Preferred Qualifications:
Minimum 1 year experience in a high touch customer service role.
Minimum 2 years experience in an administrative role.
Product management skills are a plus.
Strong attention to detail in a fast-paced environment.
Excellent written and verbal communication skills.
Track record of identifying and implementing process improvements.
High comfort level multitasking between software systems.
Open to performing tasks outside of your defined role with an eagerness to learn and grow.
Ability to handle sticky or sensitive situations with discretion and care.
Octave's Company Values:
The below values drive our day-to-day operations.
We're human beings first. We operate with empathy and kindness - with our clients, with our collaborators, and with ourselves.
People deserve better than status quo. We're willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
Partnership paves the path ahead. We don't operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust - and always leave things better than we found them.
There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.
Physical Requirements:
Available to work Sunday to Thursday 9am to 530pm or 6pm PST.
Prolonged periods sitting at a desk and working on a computer.
Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
Must be able to observe and communicate information on company provided laptop.
Move up to 10 pounds on occasion.
Must be eligible to work in the United States without sponsorship now or in the future.
Compensation:
Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.
Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave's legal duty to furnish information.
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The salary range for Geo 1 (all states, excluding those in Geo 2 or Geo 3, and D.C.) is $25.00 - $26.49 per hour.
The salary range for Geo's 2 & 3 (AK, CA, CO, CT, HI, MA, MD, NJ, NY, RI, WA) is $27.50 - $28.85 per hour.
Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Instructions:
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.
Auto-ApplyRN Case Management Coordinator - Renal
Remote job
We are currently hiring for a Case Management Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Case Management Coordinator, care management interventions focus on improving care coordination and reducing the fragmentation of the services the recipients of care often experience, especially when multiple health care providers and different care settings are involved. Taken collectively, care management interventions are intended to enhance client safety, well-being, and quality of life. These interventions carefully consider health care costs through the professional care manager's recommendations of cost-effective and efficient alternatives for care. Thus, effective care management directly and positively impacts the health care delivery system, especially in realizing the goals of the "Triple Aim," which include improving the health outcomes of individuals and populations, enhancing the experience of health care, and reducing the cost of care. The professional care manager performs the primary functions of assessment, planning, facilitation, coordination, monitoring, evaluation, and advocacy. Integral to these functions is collaboration and ongoing communication with the client, client's family or family caregiver, and other health care professionals involved in the client's care.
Description
Job Description
Location
This position is full-time (40 hours/week) Monday-Friday from 8:00am-4:30pm or 8:30am - 5:00pm EST and will be fully remote.
What You'll Do:
Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.
Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs.
Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
To Qualify for This Position, You'll Need the Following:
Required Education: Associates in a job-related field.
Degree Equivalency: Graduate of Accredited School of Nursing or 2 years job related work experience.
Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedics, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
Required Skills and Abilities: Working knowledge of word processing software.
Knowledge of quality improvement processes and demonstrated ability with these activities.
Knowledge of contract language and application.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment skills.
Demonstrated customer service, organizational, and presentation skills.
Demonstrated proficiency in spelling, punctuation, and grammar skills.
Demonstrated oral and written communication skills.
Ability to persuade, negotiate, or influence others.
Analytical or critical thinking skills.
Ability to handle confidential or sensitive information with discretion.
Required Software and Tools: Microsoft Office.
Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager.
We Prefer That You Have the Following:
Preferred Work Experience: At least 4 years of renal nursing experience.
Prior hemodialysis, peritoneal dialysis, nephrology nursing, and/or access management experience.
7 years-healthcare program management.
Preferred Education: Bachelor's degree- Nursing
Preferred Skills and Abilities: Working knowledge of spreadsheet, database software. Thorough knowledge/understanding of claims/coding analysis, requirements, and processes.
Preferred Licenses and Certificates: Case Manager certification, clinical certification in specialty area.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Pay Range Information:
Range Minimum
$53,462.00
Range Midpoint
$77,860.00
Range Maximum
$102,258.00
Pay Transparency Statement:
Please note that this range represents the pay range for this and other positions that fall into this pay grade. Compensation decisions within the range will be dependent upon a variety of factors, including experience, geographic location, and internal equity.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
Auto-ApplyLeave and Disability Specialist
Remote job
Performs activities related to providing employee benefits, manages enrollment in employee benefit plans, interprets complex leave and benefit rules, procedures, and requirements for school division employees, researches and analyzes personnel data to provide information to or counsel employees about requirements or eligibility for leave benefits.
Roles and Responsibilities
The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.
Develops orientation sessions and presentations; assesses orientation sessions and makes recommendations for modifications; creates educational materials related to specific benefit plans, newsletter articles and video recordings to enhance educational content.
Counsels employees on disability programs.
Oversees paperwork and on-line applications for tracking leave and workers' compensation.
Serves as subject matter expert with regard to detail of benefit plans administered.
Demonstrates job specific knowledge of school policies, federal and state regulations
Manages difficult and/or emotional situations with tact and diplomacy; maintaining appropriate confidentiality.
Monitors and interprets self-insured workers compensation and disability programs including making recommendations for changes to the programs and to administration guidelines.
Prepares mandated reports as required by federal and state; coordinates information between school system and third-party claims administrators.
Researches, reconciles and documents complex employee benefit issues.
Handles disability accommodations by ensuring all requests are reviewed and adhere to the requirement of the Americans with Disability Act and EEOC regulations.
Follows all related Standard Operating Procedures.
Conducts training sessions for related benefits, including but not limited to, disability, FMLA and leave.
Qualifications
Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.
Education High school diploma or GED
Experience
Two (2) years of experience in a human resources environment, including data entry and customer service
Licenses and Certifications
NA
Knowledge, Skills and Abilities
Working knowledge of the theory, principles, practices, and techniques of management information systems and database software, including file creation and maintenance
Knowledge of standard office practices and procedures; knowledge of MS Office Software to include working knowledge of MS Excel
Ability to maintain an HRMS database, perform office work quickly and efficiently while maintaining accuracy; plan, organize, and prioritize work effectively; communicate effectively; work cooperatively with others; work under pressure with frequent interruptions
Ability to maintain detailed records of salary-related personnel actions and collaborate with HRTD staff as well as other departments such as Payroll and Budget
Ability to exercise the highest level of discretion in the handling of confidential personnel information and business matters
While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reports to: Supervisor, Leave and Disability Programs
FLSA Status: Exempt
Months/Days/Hours: 12 months/ 248 days/ 8 hours
Salary Level: Universal 11
Salary Scale: *********************************
Salary Range: $68,722 - $128,890
Remote Work Eligibility: Partial
Collective Bargaining Unit: Non-Union
Remote Work Disclosure
Employees who perform the responsibilities of the above position have been identified as having the potential to telework. Telework is defined as completing one's duties and responsibilities at a site other than one's assigned duty location. In order to be eligible for telework privileges, an employee must have demonstrated consistent, positive performance and have the support and approval of their direct supervisor. In addition, these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work. Employees who are non-exempt and are teleworking will work their required scheduled hours and gain approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek. Teleworking privileges can be amended, changed, or revoked based upon the performance of the employee, as well as the needs of Loudoun County Public Schools.
Supports Coordinator
Remote job
Erie County Care Management, Inc. (ECCM), a progressive and growing non-profit agency with excellent benefits and competitive salaries, is seeking talented professionals for the following division:
Intellectual Disabilities Division
Strives to help individuals with an intellectual disability, autism, or developmental delay achieve a more meaningful and productive life. ECCM works closely with state and local government agencies as well as direct service providers as the 'center of the system'.
Following the 'Everyday Lives' approach, our supports coordinators will help individuals navigate their way through a system designed to meet their needs in a community setting, often in their own homes. Supports coordinators will work with individuals and families to identify desired life goals and work to find service providers to achieve these outcomes.
Supports Coordinator
Development and maintenance of an Individual Support Plan (ISP).
Identifying needed services and locating qualified providers.
Locating and coordinating funding for needed services.
Monitoring services to ensure delivery and progress toward goals.
Ensuring consumer health and safety.
Benefits:
We offer competitive wages, ongoing training for Full-Time positions. In addition, Full-Time employees receive a generous benefits package which includes:
$19.84 /hr or $38,688/year
High quality medical coverage at low cost
Generous PTO plans
Company-paid Life Insurance, Dental & Vision, Short-Term and Long-Term Disability
401(a) and 457 Retirement Savings Options
Work from home Monday - Friday 8:30 - 4:30
Eligible for Federal Student Loan Forgiveness
Paid holidays
Mileage Reimbursement
Bonus eligible
Soho Support Coordinator - Membership (Remote in Miami & Seasonal)
Remote job
The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA's. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.
Main Duties...
* To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA's.
* Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries.
* Use our Salesforce and Open Table database to create, look up and update records for current and potential members.- bookings
* Set up new member and member renewal payments via credit card, Direct Debit, and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines.
* You will be part of a team responsible for the general administration of our North and LATAM American houses (and future house openings).
* Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
* Supporting other departments with information requests etc.
* Plus any ad-hoc projects given by the Head of Support / Soho Support Manager
Requirements / Qualifications...
* At least one year of customer facing experience, preferably in a membership environment.
* Experience in working to personal and departmental targets, SLA and KPIs
* An enthusiasm for providing first class customer service is a must.
* Experience of working with Salesforce/ CRM System and Open Table.
* Experience of communicating in a friendly but professional manner in fluent English.
* Experience of working in a fast-paced team environment.
* Excellent verbal & written communication skills in English.
* Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
* You will have a professional telephone manner and strong written correspondence skills.
* IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
* Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.
* Must be based out of or near Miami, FL.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
* Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Auto-ApplySoho Support Coordinator - Bedrooms - Remote/Miami Based
Remote job
Job Description
The role…
We are looking for an experienced full time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.
Main Duties
To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines.
Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
To undergo any training needed to achieve the above responsibilities
To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.
Required Skills/Qualifications
Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
Previous experience with Opera essential
Excellent attention to detail and administration skills
Previous experience of working with high profile/VIP guests
Experience of working in a 5 star/luxury hotel
Problem solving skills and previous experience of managing complaints efficiently
Excellent reading, writing, and oral proficiency in the English language
Excellent time management skills with the ability to prioritize tasks and meet deadlines
Sufficient knowledge of Microsoft Office
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to make periodical fast paced movements are required to go from one part of the property to others.
Must be able to move, pull, push, carry or lift at least 30 pounds.
Must be able to occasionally kneel, bend, crouch and climb is required.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Recovery Support Coordinator
Remote job
Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.
Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve.
Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care-and we're just getting started.
Groups is changing lives. Join us.
The Recovery Support Coordinator at Groups is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN), treatment engagement, seamless care coordination, and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model, driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Member Support & Care Coordination
* Collaborate with a multidisciplinary care team-including counselors, prescribers, and other cross-functional team members-to ensure the delivery of high-quality, member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.
* Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).
* Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
* Support unengaged members to reengage in treatment services through intensive outreach interventions.
* Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
* Provide in-person, virtual, and telephonic support based on member and regional needs.
* Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
* Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).
* Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.
* Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.
* Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
* Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.
Administrative & Operational Support
* Deliver outstanding customer service to members, visitors, and community partners.
* Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).
* Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.
* Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.).
* Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.
Other Duties & Responsibilities :
* Engage in community outreach activities and education, as necessary.
* Perform other duties as assigned.
Knowledge, Skills, and Abilities:
* Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery.
* Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
* Ability to identify and navigate and connect members to appropriate community resources and support systems.
* Excellent organizational and time-management and problem-solving skills, with the ability to handle multiple priorities.
* Ability to maintain confidentiality, professional boundaries, and a high standard of ethics.
* Proficiency in G-Suite, email, electronic medical records, and other digital tools.
* Strong problem-solving skills and adaptability in a team-based environment.
* Commitment to Groups' mission and values, including member-centered care and recovery support.
* Ability to work evenings or flexible hours as needed.
Qualifications
* Salary range: $43,000-$45,000/ year *Based on experience, and education
* Schedule: Mon 8a - 6p; Tues 8a-6p; Wed 8a-6p; Thurs 8a-6p (WFH)
* High school diploma required; Associate's degree in Social Services, Human Services, Psychology, or related field preferred.
* Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.
* Minimum of two (2) years' experience in case management, care coordination, peer support, or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred.
* Experience using Electronic Health Records (EHR).
* Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.
* Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening).
* Valid driver's license and access to a vehicle (if role includes community travel).
Auto-ApplyPart Time Track Services Coordinator
Remote job
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR Event Management seeks a talented professional to join in the position of Part Time Track Services Coordinator.
The Part Time Track Services Coordinator is responsible for ensuring the safe and smooth operations by all fire, medical, recovery, and restoration crews, at all NASCAR events, according to plan, and as trained. Part Time Track Services Coordinators are the liaison between NASCAR Competition and the racing venue hosting the event. Additionally, NASCAR Part Time Track Services Coordinators lead training during race weekends and at dedicated training events throughout the year to help ensure established standards and best practices are being met and followed.
THIS IS A FIELD/REMOTE POSITION THAT TRAVELS TO RACE EVENTS ACROSS THE U.S. THE SUCCESSFUL CANDIDATE MUST LIVE WITHIN A REASONABLE TRAVEL DISTANCE FROM CONCORD, NC.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acts as a liaison between NASCAR Track Services and the track's safety / restoration team throughout the year and during NASCAR event weekends. These event weekends include NASCAR National Touring Series events, Weekly Series, and the ARCA Racing Series, and may include other series / events.
Must be able to work, communicate, and function in a team-like manner.
Inspects the racetrack facility and components thereof (before and during event weekends) and deems them suitable for racing, to NASCAR standards. Communicates any issues with appropriate NASCAR and facility personnel.
Coordinates race related activity with track personnel and other NASCAR Track Services partners, which may include pre-event, during the event, and post-event duties.
Ensure that all event equipment, event staffing, and training compliance levels, are all within the NASCAR Track Services Event Standards.
Conducts daily Track Services meetings with the track safety and restoration crews on event days.
Participates in weekly conference calls, NASCAR Track Services planning, various training sessions, and in the development and implementation of the NASCAR Safety & Operations Summit as needed.
Other duties as assigned.
Percent of travel: 90%, including weekends.
QUALIFICATIONS
High school diploma or general education degree (GED), a minimum of three (3) years experience in a fast paced, quick decision-making environment. Motorsports experience preferred.
Must have a driving record clear of serious infractions and a valid driver license.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficient on Company provided hardware and software
Knowledge of and ability to use extrication equipment. Ability to use diplomacy when required.
Ability to work efficiently in a fast-paced environment and remain calm under pressure.
Excellent organizational and multitasking abilities.
Strong attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to work outdoors in changing weather conditions.
Flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.
Dependable and punctual, with a commitment to fulfilling assigned shifts and responsibilities according to the race schedule and event calendar.
CERTIFICATES, LICENSES, REGISTRATIONS
EMT Certification preferred
Hazardous Materials (HAZMAT) certification preferred
State of residence Fire Fighter Certification preferred.
Valid Drivers license.
Apply Now!
Learn more about this role and our team by applying at ********************** for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
Follow us on LinkedIn and X for future opportunities and company news.
MSP Service Coordinator
Remote job
Looking to join an
incredible team
in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, detail oriented, and customer-focused entry-level IT technicians to join our growing team as a service coordinator.
Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.
We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), and an opportunity for advancement within the company.
Full-Time Remote position
Our IT Managed Services Provider (MSP) focuses on being the outsourced technology services for SMB customers through Technology Infrastructure Management, Help Desk Support, Security, IT Projects and Strategy. We're a growing firm located in Wilmington, NC looking for a Service Coordinator.
Overall responsibility:
The MSP Service Coordinator is an entry level position responsible for day-to-day ticket dispatch and coordination. The Service Coordinator is responsible for properly setting up tickets from their inception to completion. This role requires sense of urgency, organization and multitasking, and attention to detail. This includes setting up contacts in the PSA tool, assigning ticket types, subtypes, assigning primary and secondary technician, etc. The Service Coordinator is responsible for the proper documentation of procurement for hardware needed in a service ticket. Lastly, the Service Coordinator would be the administrative assistant to the Service Manager and/or the Director of Operations.
Primary Duties and Responsibilities:
Answer incoming calls and dispatch support tickets
Setup tickets properly by ensuring contacts, types, subtypes, resource, etc. are correct
Able to manage and assign potential problems or outage tickets in a timely manner
Review all statuses of tickets, schedule all engineers' tickets for the next day, and touch all tickets with updated notes and calls if applicable
Follow procurement process with incoming equipment for service tickets
Keep track of engineer availability for escalation tickets
Run reporting on the following
Open Ticket Count Per Tech
Ready to Engage Count overall
Overdue Tickets Per Tech
Estimated/Actual Hours worked per Tech weekly.
All Service Calls for the day
Out of Office This Week
Utilization percent by Resource
Assist with multiple tasks including scheduling, running reports, and assisting with follow-ups
Ensure all time entries are put in by the technicians daily and confirm daily timesheets
Secondary Role Responsibilities:
Training, learning, and development of interested skills within role
Scheduling meetings and running point on daily huddles
Troubleshooting tickets if time permits
Documentation on new processes or procedures
Training New Service Coordinator staff
Qualifications:
2 years customer service experience required
1 year MSP experience preferred
Microsoft Office experience
Windows desktop troubleshooting experience
AutoTask Ticket system experience preferred
Procurement experience
Skills:
Must be highly organized
Must have a sense of urgency
Detailed-oriented
Ability to work in a fast-paced environment
Possess excellent interpersonal and customer service skills
Strong written and verbal communication skills
Must be able to manage time effectively
Ability to coordinate schedules
Benefits:
Matching 401k
100% paid Health, Dental, Vision insurance for individual / 50% dependent
7 Paid Holidays Annually
3 weeks PTO annually, 4 weeks at 5 years
Company paid training and certifications
Compensation:
$39k/yr starting salary
Our core values:
We believe in constant & never-ending improvement & development. We strive to continually improve ourselves, both personally and professionally. We believe if you aren't growing, you are dying. We must continue to improve in all that we do and become better every day.
We deliver outstanding customer service. We must over-deliver and exceed client expectations if we expect to grow, retain clients, and receive referrals. We focus on proactive communication, meet our deadlines, and have exceptional follow-up. We work with integrity and do what we say we are going to do. When we fail to deliver, we go above and beyond to make it right.
We add more value to our clients than ANYONE else in our industry. We focus on value delivered, and find ways to continually improve our offerings, delivering service at competitive prices, and ensuring that our clients are better protected and better served than they can get anywhere else. This also means we never stop finding ways to improve the quality of our client's systems and lives.
We focus on growth & profitability, for the sake of our employees, our clients, our community, and the world! Without profit, there is no life in a business. Revenue is vanity, profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, it doesn't matter how good we are, we will not survive to help anyone.
We believe in Extreme Ownership. The core leadership principle from Jocko Willink's book, Extreme Ownership, this principle is talking about ownership up and down the chain of command. There are no excuses. There is no one else to blame. You must own everything in your world, and everything that affects your mission. We accept responsibility for our actions (or lack of action) and avoid living in denial.
We are hungry and always strive to do more. Hunger is a key element of what we believe makes teams members and companies successful. Always striving to be more productive, to take on new challenges and tasks, and to perform at the highest level. Laziness is not tolerated here. It is important to carry your own weight so that the team can rely on you.
We focus on results first. Results matter. Period. As a company, and as individuals, we focus on results, measuring our performance, and pushing to hit our goals.
Chapter Support Coordinator
Remote job
Supervisor: Assistant Director of Collegiate Services
Department: Membership Engagement
Team: Collegiate Services
Collaborates With: Collegiate Services Team members, Member Learning and Development Team, International Officers
Position Type: Full time, Exempt; This contract position has a duration of one to two years
General Description
This full-time staff member joins the Membership Engagement Team at Alpha Delta Pi's Executive Office. The Chapter Support Coordinator will be aligned with one of our five Districts and will directly support portfolio chapters. As a member of the Executive Office staff, special projects may be assigned as needed to support the broader membership base. These projects may be assigned as appropriate based on the individual's skills, strengths, and talents and could include opportunities to travel to engage with alumnae or collegiate members through presentations, workshop facilitation, or other sorority events.
Duties Performed
Serves as point of contact for collegiate chapter officers within aligned district for all matters related to chapter operations.
Provide support to aligned chapters through project management, strategic communication and, data collection, analysis, and assessment. Chapter support to include:
Facilitate regular virtual and in-person visits and provide officer support to all chapters within district.
Determine the need for and objectives of all chapter visits.
Provide moderated networking opportunities for chapter officers to connect with each other.
Perform administrative functions for chapters within districts as assigned which may include assisting chapters in maintaining updated rosters in Pi Portal, releasing chapters for Initiation, and processing membership cancellations.
Facilitate workshops and training programs in partnership with staff members and volunteers.
Partner with volunteers and chapters to help establish and attain realistic goals.
Monitor and oversee chapters' understanding of and adherence to Alpha Delta Pi Statements of Policy and escalate concerns to district Assistant Director of Collegiate Services and District Team Director.
Design and develop monthly chapter officer trainings based on trends observed across the organization during independent chapter visits.
Present recommendations to strengthen collegiate chapter operations and serve on project teams as needed to define and implement updated procedures and practices.
Participate in training as offered to build strong knowledge of Alpha Delta Pi collegiate operations, policy, and procedures
Other duties as assigned to support Executive Office, organizational operations, and programming teams.
Potential travel to Grand Convention or other summer meetings as well as other events or conferences throughout the year as determined by supervisor.
Suggested Background and Experience
Bachelor's degree required.
Alpha Delta Pi membership required; preference will be given to applicants who were active, collegiate members within the past three years.
Demonstrated project management and/or customer service experience.
Significant knowledge of Alpha Delta Pi with chapter or Panhellenic leadership preferred.
Ability and willingness to travel as a representative of the sorority when needed (travel will vary and is dependent on needs). Percentage of travel is estimated at between 50 - 70%.
Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability.
Proactive, self-directed, and able to independently solve problems.
Customer service oriented and ability to maintain confidentiality.
Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment.
Expectations and Competencies
Our Culture Principles guide how we work together every day to fulfill Alpha Delta Pi's mission. We expect every team member to embody these principles, supporting one another and contributing to our shared goals.
Responsibility and Ownership: Takes initiative, works independently, and follows through on commitments. Maintains confidentiality and demonstrates accountability in daily work.
Courage and Confidence: Brings a positive, solution-oriented mindset. Navigates change with resilience, responds to feedback openly, and makes confident, values-based decisions.
Gratitude and Fun: Models optimism and appreciation in daily interactions. Celebrates accomplishments and helps create an energizing team environment.
Humility: Seeks input, listens actively, and prioritizes collaboration. Acknowledges growth areas and takes action to improve.
Integrity: Aligns words and actions with Alpha Delta Pi's mission and values. Upholds ethical standards and maintains professionalism in all relationships.
Connection: Builds respectful, inclusive relationships with staff, volunteers, and partners. Promotes a sense of pride and belonging in Alpha Delta Pi.
Excellence: Manages responsibilities with organization and attention to detail. Maintains high standards of efficiency, conduct, and ongoing professional growth.
Employment Location
Alpha Delta Pi's Executive Office in Atlanta, GA preferred; remote work may be considered. Remote work is not eligible in the following states: CA, NY, NJ, HI, AK
Auto-ApplyCare Management Support Coordinator II - Corpus Christi
Remote job
Job Description
Care Management Support Coordinator II
Pay Rate: $18.50/hour
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Dean's Professional Services is seeking a Care Management Support Coordinator II to join a dynamic healthcare team. This remote role focuses on scheduling and coordinating assessments for foster care members, providing essential administrative and member support while ensuring compliance with state and regulatory guidelines.
Responsibilities
Conduct outbound and inbound calls to members and legal representatives to schedule assessments for foster care products.
Maintain daily contact goals, targeting at least 30 members per day.
Support members in connecting with health plan and community resources to ensure high-quality care.
Serve as the first point of contact for member inquiries, requests, and concerns.
Complete in-house training modules and compliance tasks through Centene University and scheduling leadership mentorship.
Document and maintain accurate non-clinical member records to ensure compliance with state and regulatory requirements.
Identify local resources to support Social Determinants of Health (SDOH) needs.
Follow strict turnaround times to meet department performance metrics.
Perform other duties as assigned, maintaining professionalism and timeliness in a fast-paced environment.
Qualifications
High School diploma or GED required.
1-2 years of experience in customer service, call center, or healthcare support preferred.
Comfortable handling a high volume of calls daily.
Strong communication, organizational, and documentation skills.
Basic computer skills, including Outlook and Excel.
Ability to multitask and manage priorities in a fast-paced environment.
Must pass a DFPS background check.
Why Join Us
Fully remote position with structured training and mentorship.
Temp-to-hire opportunity with potential for permanent placement.
Supportive, professional, and fast-paced work environment.
Meaningful work supporting foster care members and their families.