Customer Service Agent jobs at Disabled Veterans National Foundation

- 67 jobs

Human Services Professional - Interactions and Skill Building Program
Lutheran Social Services of Wi & Upper Mi 3.7
Rock Falls, WI jobs
LSS of WI and Upper MI is seeking a Human Service Professional to join our Interactions and skill building team! This is a part-time, benefits eligible role. This is a 32 hour per week role, taking place Thursday - Sunday. Interactions provides supervised visitation for children in out of home placement in our office, clients home, or out in the community. The position also provides parent education as needed. The role requires flexibility to include evening hours based on the needs of the families. The role does require working in the Eau Claire Community and the surrounding counties but will have the ability to work remotely for documentation and administrative tasks. Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee: Individual and/or Family Psychoeducation (e.g. mental health, substance use, parenting) Participation on recovery teams. (provide feedback around service delivery and progress) AGENCY REQUIREMENTS (Required of all employees): Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions. DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services): Promote client independence and growth, consistent with the service plan. Provide services using a trauma-informed and person and/or family-centered model. Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency. Accurately complete time reporting. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Provide services to assigned clients in alignment with the service plan. Organize and plan work effectively. Apply knowledge of community resources. Apply knowledge of counseling and casework principles and methods. Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions. Apply working knowledge of social problems and their effects on individuals. Work collaboratively with clients, service teams, and clinical supervisor to determine interventions. Coordinate services per the service plan. Establish and maintain effective and collaborative working relationships. Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards. Maintain client records. Make recommendations within the client team and scope of practice. Testify at legal proceedings as required by law and/or role. Attend client/recovery team meetings. When supervision is a program requirement, actively engage in the clinical supervision process. Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars. Within your scope of practice, provide consultation to peers. Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need. Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program. Perform other duties and special projects as required. PERKS: Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: The specific education and/or experience is determined by the service delivered and the funding stream requirements (noted below). Bachelor's degree in relevant area of human services is required. LSS approved examples of human service degrees include, but are not limited to the following: Child Development/Family Relations Community Mental Health Substance Use Counseling/Guidance Criminal Justice Marriage and Family Occupational Therapy Psychology Recreational Therapy Rehabilitation Counseling Social Worker Sociology Special Education Vocational Counseling If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee. CERTIFICATES, LICENSES, REGISTRATIONS: The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to read, write, analyze and interpret to complete required documentation by established timeframes. Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis that may include verbal aggression. The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business. The noise level in the work environment is usually moderate. TRAVEL: Daily travel may be required. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
$25k-30k yearly est. 14d ago
Customer Service Representative
Central Ohio Appliance Repair 3.8
Columbus, OH jobs
Central Ohio Appliance Repair Inc. is currently interviewing for an experienced Customer Service Representative (CSR) A History of Excellence in Appliance Repair & Service in Columbus and the Central Ohio Area Central Ohio Appliance Repair, a Family-Owned- and-Operated business, has been the leader in servicing residential kitchen and laundry appliances in the Columbus Ohio area since 1975. We are the highest rated appliance repair company in the Columbus Ohio area for customer satisfaction and affordability, and proud of our A+ rating with the BBB and Angie's List. As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer issues Perform other duties as needed which may include cross-training in related positions Job Requirements: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits: Medical, Dental, Vision Insurance Paid Vacation and Paid Holidays We are actively interviewing for this position - Apply today and our hiring manager will follow up! We are a growing company with the ability to move up and grow within the company. If you're interested in a promising career in an ever changing and challenging industry, please contact us so we can discuss your future with Central Ohio Appliance Repair Inc. Compensation: $15.00 per hour Central Ohio Appliance Repair has an A+ rating with the Better Business Bureau, and is the proud recipient of the Angie's List Super Service Award for 2003, 2005, 2006, 2008, 2009, 2010 and 2013. This award is in recognition of the quality of our work and the sustained dedication to our customers' interest. We are proud of our status in the community and our accomplishments. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
$15 hourly Auto-Apply 60d+ ago
Customer Service Representative (Call Center)
Impact Community Action 4.2
Columbus, OH jobs
Title: Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail, and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics. Job Responsibilities: Greets, directs, and informs customers of all agency programs by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+), and other fuel fund and all other agency programs Accurately enters customers' program required information into the computer database and files Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency gunding sources Print, scan and upload error-free applications containing customers' signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage Submit daily logs/notes on case file status to the Emergency Assistance Management team and/or Director Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge Provides a quality customer service experience for all customers by providing compassion, active listening, and responding to customers' needs in a timely manner Makes referrals to other internal and external programs as needed Makes referrals to other community resources as appropriate Position meeds required productivity standards established by management for taking applications from target population CSR I candidate must be able to complete various duties while simultaneously maintaining each program's processes rules and guidelines with a sense of urgency Managing large amounts of inbound and outbound calls in a timely manner Following call center "scripts" when handling different topics Identifying customers' needs, clarify information, reseach every issue and providing solutions Assumes other duties assigned by the Program Manager, Director and/or the executive leadership Working Conditions and Physical Requirements: High-volume customer service and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdayus and extended office hours. Occasional travel. Competencies and Knowledge, Skills, and Abilities: Patient, Even-tempered Integrity and Trust Action Oriented Drive for Results Strong Interpersonal Skills Decision Quality Problem Solving Process Management Excellent Customer Service Skills, in particular de-escalation Flexibility Verbal, Written Communication Skills Listening: Ability to communicate complex funding rules to the customer's level of understanding Technical Skills (e.g., PC applications) Functional Knowledge and Skills - examples knowledge of program eligibility guidelines, call center and applications processes Minimum Education and Qualifications: High School diploma or G.E.D. Valid Ohio Driver's License and reliable transportation and ability to meet Agency insurance policy Previous experience in a customer service role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Preferred: Prior non-profit/community action agency/human services/call center/Salesforce systems experience Equal Opportunity Statement: IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
$29k-36k yearly est. 3d ago
ASL Customer Support Representative (Remote)
Communication Service for The Deaf, Inc. 3.4
Austin, TX jobs
Job DescriptionDescription: In a remote environment and under close supervision, the ASL Customer Care Representative is part of a supportive customer service-oriented team that handles incoming account-related or technical support-related calls in American Sign Language (ASL) from residential customers. By actively listening to the customer and asking appropriate follow-up questions he/she responds to inbound questions, problems, troubleshoots the root cause of the problem, and identifies the action required to resolve the customer's issue or other general and account-related services. The representative is expected to exceed the customer's expectations by providing exceptional service and maximizing opportunities to promote, offer, and sell additional or upgraded services to customers. Work is highly structured, measured, and monitored. Schedule changes and non-traditional hours require personal flexibility. All offers of employment for the ASL Customer Care Representative are contingent upon clear results of a thorough background check. Essential Functions Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems. Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services. Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue. Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge. Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments. Closes sales and complete service orders when the customer expresses interest in additional products, features, and services. Corrects work orders that may have initially been input incorrectly Successfully completes job-related training. Examples include but are not limited to initial training; refresher training; product, service, and customer experience updates; and any applicable cross-training. Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes. Other duties as assigned. Requirements: Qualifications / Requirements Ability to communicate efficiently in American Sign Language High school diploma or equivalent Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem-solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout the organization Must be able to work in a remote, highly structured environment Strong computer skills and ability to navigate through multiple screens 1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred) At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred) Enthusiastic and personable Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email ******************. Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
$31k-41k yearly est. 2d ago
Customer Service Representative
Greater Alabama 3.3
Birmingham, AL jobs
Benefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!As a Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.If you're committed to excellent customer service and enjoy helping others, this is a great opportunity for you! Essential Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Answer customer calls and provide general information regarding product pricing, availability, and order details. Responsible for achieving an acceptable conversion rate of inbound prospective customer call to customers. Communicate effectively with service technicians, managers, and customers to ensure high quality and timely expedition of customers. Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours. Requirements: High School graduate / GED Strong communication skills - verbal and written Proficiency with the all Microsoft Office platforms Perks: Paid training Work life balance Competitive compensation Commission plus hourly pay Healthy approach to work/life balance 401K Paid time off & paid holidays Employee benefit programs available About Us:Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind. Join our team today! By applying to this position, I understand that I am applying to work at a location that is owned and operated by an independent franchisee, not Mosquito Authority Corporate. I acknowledge that each independent Mosquito & Pest Authority franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Mosquito Authority Corporate is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. Flexible work from home options available. Compensation: $15.50 - $21.50 per hour WHO YOU ARE 1. Enjoy working outdoors 2. Self-starter and highly motivated 3. Can work independently 4. Enjoy engaging with clients WHO WE ARE 1. Nationally recognized brands 2. Competitive pay 3. Safe working environment 4. Team atmosphere Our mission is simple: Help protect families from mosquitoes, ticks and other pests and the diseases they carry . The best part? There's no experience needed! You will be provided with expert training when you join our team. Enter your zip code to see opportunities to join our team in your area. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority / The Pest Authority Corporate.
$15.5-21.5 hourly Auto-Apply 60d+ ago
Customer Relations Specialist
National Inventors Hall of Fame 3.3
North Canton, OH jobs
The Customer Relations Specialist will register participants, complete data entry, and respond to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's (NIHF) Camp Invention STEM enrichment programs. This is an on-site, seasonal position until July 2026, with the potential to return each year! January to June: 20 - 40 hours a week July: 15 - 30 hours a week Rate: $15.00/hour Position Responsibilities: Develop a comprehensive understanding of NIHF's stem enrichment programs Accurately respond to customer inquiries by providing program information, locations, and pricing Assist customers in navigating the Camp Invention website to register participants online and over the phone Problem analysis and resolution Customer follow-up and attention to detail for providing superior customer support Accurately and efficiently enter and process events and registrations Research and resolve customer-related issues in a timely and professional manner Have a passion for the company mission, and incorporate that excitement into customer interactions Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution Process requests for transfers, cancellations, refunds, and receipts Identify and escalate priority issues Periodic filing of customer service paperwork Communicate and coordinate with internal departments as assigned Perform other related duties as they roll over to connective departments; work directly with the sales team for support Perform other job duties assigned Knowledge, Skills and Abilities: Knowledge of customer service principles and practices Computer literate with strong typing and data entry skills - both speed and accuracy Superior communication and interpersonal skills, while providing exceptional customer service Ability to communicate effectively via email, chat, phone, and in person Knowledge of call center practices Confidence in overcoming objections and negotiation practices Capable of producing accurate, high-quality work Ability to multi-task and respond to changing priorities and seasonal surges in workload Team player mentality; ability to remain focused when working in close proximity to other staff members Self-motivated and able to work independently Interest in non-profit, B2B, and B2C communications Ability to facilitate a positive work environment and portray our company mission Ability to regularly work in the office and attend in-person meetings Requires regular, reliable, and on-time attendance Ability to work evening and Saturday shifts during busy season (May-June) Credentials and Experience: 1-2 years of customer relations/service experience is preferred Benefits of working for the National Inventors Hall of Fame include: Competitive medical, dental, and vision benefit offerings On-site workout facility Great team environment Opportunity to return each season, based on performance
$15 hourly 30d ago
Call Center Agent, BAR
Foundation for California Community Colleges 4.4
California jobs
BAR Bilingual Call Center Agent100% Remote within California, Must reside in CaliforniaAll work must be performed within California. We are seeking a Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges-the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. What You'll Do The Foundation for California Community Colleges (Foundation), under contract with the Bureau of Automotive Repair (BAR), Smog Check Referee Program (Program), provides by appointment only, test-only facilities throughout the state. These facilities are authorized to perform referee functions for consumers whose vehicles were unable to receive a smog certificate through a licensed commercial smog station. The stations are located on California community college campuses or C.T.E. centers. The Referee sites inspect and test vehicles and determine if the vehicle should be given a smog certificate or be sent back to a Smog check station for repairs. The call center works cooperatively across a variety of air quality programs that may be in operation from time to time. Under the Call Center Supervisor, the Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required. Provides information to the public on services available through a variety of Air Quality Programs including but not limited to: Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program. Maintains up to date working knowledge of all air quality programs offered to ensure accurate information is conveyed to consumers. Triages inbound calls and schedules consumer appointments or otherwise serves consumers based on assessment of consumer's needs. Assists consumers in determining eligibility for a variety of programs offered. Verifies and enters data into web-scheduler database. Places outbound calls to remind consumers of their scheduled appointments. Enters consumer application data into the Program database and assists consumers with completing their application. Attributes for Success Ability to receive, screen, and schedule consumer appointments over the telephone. Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program. Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team. High proficiency with database-related software applications and other office equipment required. Ability to learn quickly and willing to ask for help. Knowledge of the operating structure of various air quality programs. Knowledge of current principles and practices of customer service required. We're recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people's lives for the better Our work holds great weight and responsibility, and the opportunity to impact the lives of millions. Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals. FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency. Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more. We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall. What we Offer FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol. Benefits Competitive compensation, generous PTO, holidays Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings CalPERS retirement program and optional 403(b) and 457 Retirement plans Tuition reimbursement Public Service Loan Forgiveness certified employer If you have any additional questions, please email us at **********************. Budgeted Hourly Pay Range: $20.50 - $21.50 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.
$20.5-21.5 hourly Auto-Apply 10d ago
Bilingual Call Center Agent, BAR
Foundation for California Community Colleges 4.4
California jobs
Bilingual Call Center Agent, BAR100% Remote within California, Must reside in California Must be bilingual in Spanish to be considered. We are seeking a Bilingual Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges-the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. What You'll Do The Foundation for California Community Colleges (Foundation), under contract with the Bureau of Automotive Repair (BAR), Smog Check Referee Program (Program), provides by appointment only, test-only facilities throughout the state. These facilities are authorized to perform referee functions for consumers whose vehicles were unable to receive a smog certificate through a licensed commercial smog station. The stations are located on California community college campuses or C.T.E. centers. The Referee sites inspect and test vehicles and determine if the vehicle should be given a smog certificate or be sent back to a Smog check station for repairs. The call center works cooperatively across a variety of air quality programs that may be in operation from time to time. Under the Call Center Supervisor, the Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required. Provides information to the public on services available through a variety of Air Quality Programs including but not limited to: Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program. Maintains up to date working knowledge of all air quality programs offered to ensure accurate information is conveyed to consumers. Triages inbound calls and schedules consumer appointments or otherwise serves consumers based on assessment of consumer's needs. Assists consumers in determining eligibility for a variety of programs offered. Verifies and enters data into web-scheduler database. Places outbound calls to remind consumers of their scheduled appointments. Enters consumer application data into the Program database and assists consumers with completing their application. Attributes for Success Ability to receive, screen, and schedule consumer appointments over the telephone. Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program. Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team. High proficiency with database-related software applications and other office equipment required. Ability to learn quickly and willing to ask for help. Knowledge of the operating structure of various air quality programs. Knowledge of current principles and practices of customer service required. We're recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people's lives for the better Our work holds great weight and responsibility, and the opportunity to impact the lives of millions. Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals. FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency. Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more. We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall. What we Offer FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol. Benefits Competitive compensation, generous PTO, holidays Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings CalPERS retirement program and optional 403(b) and 457 Retirement plans Tuition reimbursement Public Service Loan Forgiveness certified employer To see the full job description and to apply, please go to our Careers page at ************************************************************** Budgeted Hourly Pay Range: $21.00 - $21.00 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.
$21-21 hourly Auto-Apply 60d+ ago
Customer Service Representative - Chattanooga area RESIDENTS ONLY
Precept 3.8
Chattanooga, TN jobs
Job Description Join Precept Ministries and experience the excitement of contributing to a mission-driven organization dedicated to spreading faith and community outreach. As a Full-Time Customer Service Representative, you'll play a pivotal role in supporting our clients from the comfort of your own home, as this position is fully remote. This flexibility allows you to balance work and personal life while still being part of our vibrant team based in Chattanooga, TN. Your efforts will directly impact the lives of those we serve, providing support and resources that deepen their understanding of faith. You'll have the opportunity to engage with a diverse range of individuals and collaborate with passionate colleagues who share your commitment to making a difference. Step into a fulfilling career where your voice matters, and your contributions are valued in a meaningful way. Apply today to be a vital part of our journey! Precept Ministries: Who We Are Life-changing intimacy with God is the heart of Precept. Since 1970, we've been equipping small group Bible Study Leaders who can help you discover the truth of Scripture for yourself, but not by yourself. To transform the world with God's Word, we recruit, equip, and resource Bible Study Leaders who take God's life-changing Word to their communities. What would you do as a Customer Service Representative As a Full-Time Customer Service Representative at Precept Ministries, you'll be at the forefront of client donor support, offering essential services that include order taking, prayer assistance, donation support, and study guidance. Your role will be deeply rooted in faith-based support, allowing you to uplift and inspire individuals seeking spiritual growth. You'll engage with our valued clients and donors, ensuring they receive the resources they need while offering heartfelt prayer and encouragement. This position empowers you to make a genuine difference in the lives of others by fostering meaningful connections and guiding them through their spiritual journeys. Join us in our mission to serve and support those dedicated to deepening their understanding of faith! Are you the Customer Service Representative we're looking for? To excel as a Full-Time Customer Service Representative at Precept Ministries, a combination of interpersonal skills and technical proficiency is essential. Candidates should possess a high school diploma or equivalent, along with at least six months of experience in a call center environment. Comfort with various software systems and programs is crucial, as you'll navigate multiple platforms to assist clients seamlessly. Strong communication skills are vital in providing empathetic support, whether taking orders, offering prayer, or guiding donors through their contributions. Additionally, a passion for faith-based service will enhance your ability to connect with clients on a deeper level, ensuring they feel valued and supported throughout their journey. This role is perfect for individuals who thrive in a collaborative, mission-driven atmosphere. Knowledge and skills required for the position are: Highschool diploma or equivalent. 6 months experience in a call center environment. Comfortable with various software systems and programs. Get started with our team! We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
$23k-30k yearly est. 8d ago
Customer Relations and Marketing Specialist
Elizabeth's New Life Center 3.9
Dayton, OH jobs
Full Time Position: 40 hrs/wk Monday through Friday Updated 10-30-25 Job Description Customer Relations and Marketing Specialist Full Position Title: Marriage Works Customer Relations and Marketing Specialist (MW-CRMS) Job Status: Non-Exempt, Full-time Department: Marriage Works Ohio! Reports to: Senior Director of Marriage Works & Youth Education (SDMWYE) Supervises: No direct reports Committees: As assigned Marriage Works Customer Relations and Marketing Specialist (MW-CRMS) works to promote and sell MWO education classes and class products ( owned or managed by MWO ) in the communities and institutions we serve locally and throughout the United States and beyond. The MW-CRMS will maintain supplies for all MWO partners ( entities that help sell, promote, teach, or train others in MWO curriculum/products ). They will also assist partners and other patrons of MWO programs/products through the creation, utilization, and distribution of marketing resources and methods to aid in sales, distribution, and class implementation. Core Beliefs We are a Christian organization; our tenants are found in our four foundational statements. Our primary purpose is to protect unborn life. We believe in the sanctity of marriage between one man and one woman and the sacredness of the marital act. We promote Natural Family Planning (NFP) and we do not promote any form of artificial contraception or sterilization. We promote abstinence before marriage and fidelity within marriage. Primary Duties Essential Functions: Customer Relations and Marketing Co-Lead with SDMWYE in sales of Discovering Our Deepest Desire (DODD), Building a Eucharistic Marriage (BAEM), Rekindling the Heart (RTH), and other curricula of MWO. Assist in sales of the Go for the Gold (GFTG) High School curriculum. Identify Dioceses, churches, school, and others who could benefit from purchasing or promoting MWO curricula, across the United States, Canada, and Mexico. Explain and sell MWO curricula to those interested while maintaining documentation of contacts and follow-ups. Co-Lead with SDMWYE in the continual search for new and future customers of services and products. Maintain partner supplies or on-line access of programming. Assist MWO staff in the marketing of all things MWO. Provide to constituents: courses, curricula, etc. Working knowledge of marketing methods and social media platforms. Identify ways to increase community knowledge of MWO and its services, especially education opportunities. Complete sales and facilitator instruction opportunities for all MWO curricula. Create/Update marketing materials or work directly with ENLC's marketing department on marketing projects, as needed. Maintain database of all past, current, potential customers, and promoters as well as documentation of interactions. Maintain ongoing relationships with all active partners. Report out monthly stats of sales and connections with SDMWYE. Program Development Assist in research and development of new programs/curricula, as needed. Assist in updating/revising curricula content or design as needed. Participate in relevant training/seminars/webinars to inform on relevant curricula changes and to maintain marketability. Assist in identifying market gaps and opportunities for new programs and services. Knowledge of Education Courses Offered Learn each curriculum and be able to speak about them knowledgeably, accurately and enthusiastically. Understand the objective of each curriculum in order to educate and answer questions of those who will teach the curricula in their organizations. Outreach Attend and provide promotional materials at community outreach events. Assist in securing and executing speaking and training events that help promote MWO classes and products. Seek funding for promoting or for the implementing of MWO services or classes. Secure and monitor all contracts or MOU's for classes and sales partners. Secondary Functions Promote ENLC's mission, values and goals by appearing at public speaking venues as requested. As requested, prepare appeal letters, newsletter articles, and grant applications. Assist in development of promotional literature, newsletters, etc. as needed/requested. Answer incoming phone calls and provide administrative support as needed. Participate in administrative staff meetings and attend other meetings and seminars as required. Other duties pertaining to the mission of the organization as assigned by management. Job Requirements Experience, Education and Licensure Bachelor degree in Customer Relations, Marketing, Non-Profit Management, Communications or similar focus required. 1-3 years' experience preferred. Must be familiar with standard office equipment and proficient in Microsoft Office Suite. Knowledge and experience with Social Media platforms required. Experience in podcast production preferred. Job/Language Skills Must work well in a team environment, handle multiple assignments and meet deadlines. Must possess excellent phone and interpersonal communication skills. Must be persuasive, creative, and apply problem-solving techniques. Must be self-motivated and self-initiating. Work Environment: Must be available Monday - Friday and occasional evenings as well as occasional weekend days. Must be able to use a computer keyboard, telephone and lift up to 20 pounds. Driving Requirements: Driving to and from various locations is required. Must have valid driver's license and private automobile insurance and be insurable under ENLC policy. Mileage may be reimbursed by ENLC. Occasional night and weekends may be required. ENLC Expectations: Ability to maintain confidentiality. Complete understanding of the programs you will be selling/teaching. Adhere to ENLC Policy and Procedures. Report safety concerns to management. Comfortable asking for appointments and sales. Works well without direct supervision. Demonstrate flexible and efficient time management and ability to prioritize workload often balancing multiple priorities. Strong personal motivation, initiative, sense of responsibility. A servant's attitude with the ability to understand how all tasks impact Elizabeth's New Life Center's ministry of supporting life. Willingness to support Elizabeth's New Life Center's mission and vision as defined by Elizabeth's New Life Center.
$28k-37k yearly est. 60d+ ago
Customer Service Representative Bilingual Spanish
Aspira 3.9
Dallas, TX jobs
Job Description The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Bi-lingual Spanish, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or weekend hours Desired Qualifications Strong customer service skills with a professional, calm demeanor. Ability to listen attentively, demonstrate empathy, and respond to customer needs. Builds rapport with customers through friendly and professional interactions. Proficient in following scripts and documenting customer interactions. Demonstrates ownership and accountability, ensuring customers receive exceptional service. Strong communication skills, both verbal and written, with excellent attention to detail. Desired Education and Experience High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS. Desired Hardware and Software Competency Basic proficiency in Microsoft Office Suite. Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. General internet skills and the ability to use various online tools. General Physical Demands The below physical demands are representative of those required to successfully perform the essential functions of this job. Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.
$22k-27k yearly est. 9d ago
Blood Collection Staff - Customer Service
American Red Cross 4.3
Cleveland, OH jobs
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Cleveland, Ohio): To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance Pay Information: Starting rate $18.50/hour Sign On Bonus: $1,500 WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent is required Customer service experience and effective verbal communication skills are required A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
$18.5 hourly Auto-Apply 60d+ ago
Blood Collection Staff - Customer Service
American Red Cross 4.3
Cleveland, OH jobs
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Cleveland, Ohio): Full-Time variable hours To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedule is provided two to three weeks in advance Pay Information: Starting rate $18.87/hour Sign On Bonus: $1,500 WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent is required Customer service experience and effective verbal communication skills are required A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
$18.9 hourly Auto-Apply 3d ago
Blood Collection Staff - Customer Service
American Red Cross 4.3
Cincinnati, OH jobs
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Candidate must reside in one of the following counties in Ohio, Kentucky, or Indiana to be considered: Ohio: Adams, Athens, Brown, Butler, Clermont, Clinton, Fairfield, Fayette, Guernsey, Hamilton, Highland, Hocking, Licking, Morgan, Muskingum, Nobel, Perry, Pickaway, Ross, Vinton, Warren Kentucky: Boone, Campbell, Grant, Kenton Indiana: Dearborn or Ohio Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance Pay Information: Starting rate $18.36/hour. Pay may increase depending on experience WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent is required Customer service experience and effective verbal communication skills are required A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
$18.4 hourly Auto-Apply 60d+ ago
Blood Collection Staff - Customer Service
American Red Cross 4.3
Toledo, OH jobs
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Toledo, Ohio ): To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedule is provided two to three weeks in advance Shift will be either Monday-Friday or Tuesday-Saturday Pay Information: Starting rate $17.39/hour. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
$17.4 hourly Auto-Apply 14d ago
Customer Service Specialist
SPCA of Greater Cincinnati 2.9
Cincinnati, OH jobs
Job DescriptionSalary: Starts at $16.00/hour Title: SPCA Cincinnati Front Desk Clerk Department: Kennel Senior Operations Manager FLSA Status: Non-exempt Purpose of Position: To adopt out our animals to loving qualified homes. Responsible for customer service activities associated with the adoption of animals and/or donations. Greets visitors, answers questions, and provides assistance and/or direction as to public concerns and assist delivery personnel. Maintains records associated with front desk activities. Promotes the policies and procedures of the Humane Society in a positive manner to visitors, staff and volunteers. Responsibilities: This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, other than an at-will relationship. We reserve the right to change its contents at any time. Adopting out available animals to customers. This involves customer service, paperwork, and vast amounts of attention to detail; including, verifying the medical record and microchip of every animal that is adopted before it leaves the facility. Responsible for collecting fees and completing necessary forms associated with adoptions, the sale of dog license, the sale of retail items, and special events. Redeeming lost animals back to their owners. This involves customer service, paperwork, and vast amounts of attention to detail; including, verifying the identity of the animal and the person, assuring that the animal belongs to that person before it leaves the facility. A Clerk is responsible for issuing any fees and citations that the owner of the animal is to receive and/or pay. Responsible for collecting fees and completing necessary forms associated with adoptions, the sale of dog license, the sale of retail items, and special events. Calling another department, requesting an animal to be shown or released from its cage. Answering the telephone. This involves a great deal of customer service. A Clerk is responsible for answering basic questions, fielding telephone calls, recording and filing lost or found animal reports, as well as recording and forwarding animal well-being calls for the dispatcher. Responds to questions about specific animals and adoption process. Cleaning and organizing the both front lobby area (Kitty City) and the restrooms. Contacting adopters after the adoption has taken place and fielding any issues or concerns that the adopter may have about his or her new pet. Responsible for printing and hanging the cage cards on all adoptable animals. Represents the organization in a professional manner and provides knowledgeable information to the public. Responsible for handling of financial transactions and daily accountability and balancing of receipts. Other duties as assigned. People Care People and animals are the key focus to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and SPCA Cincinnati business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict and appropriately express concerns. Competencies Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. Organizational competencies apply to all jobs at the SPCA Cincinnati, position competencies are specific to this position. Organizational Competencies Accountability Attention to Detail Decision Making Flexibility Initiative Integrity Leadership Managing Resources Result Oriented Teamwork Technical Expertise Time Management Position Qualifications: Education, Certification and Knowledge/Skills/Abilities Required Demonstrate excellent oral and written communication skills and ability to follow instructions as given in either form. Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers. Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks and animal bites. Must be 18 years of age, has a high school diploma or equivalent GED, valid driving license with a clean record. Ability to operate a computer and knowledge of commonly associated software programs. Ability to work daytime, evenings and weekends as assigned.
$16 hourly 6d ago
Customer Service Representative - Salem
Youngstown LLC 3.6
Salem, OH jobs
About Us Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed. Job Summary We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Salem, OH . This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance. Responsibilities Greet and assist customers with a welcoming and professional demeanor. Answer customer inquiries and provide information about products and store policies. Process transactions accurately using the cash register. Maintain a clean and organized sales floor and checkout area. Assist with restocking merchandise and ensuring displays are appealing. Work collaboratively with team members to meet store goals. Qualifications Strong interpersonal and communication skills. Ability to stand for extended periods and lift up to 15 pounds. Reliable with a commitment to punctuality and consistent attendance. No criminal background that would be unsuitable for a retail environment (background check required). Basic math skills for handling cash transactions. Previous customer service or retail experience is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role. Schedule & Availability Part-time position with flexible hours based on store needs. Future possibility of full-time hours. Store operates 7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the Salem store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
$28k-36k yearly est. Auto-Apply 25d ago
Customer Service Representative - Calcutta
Youngstown LLC 3.6
Calcutta, OH jobs
About Us Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed. Job Summary We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Calcutta, OH . This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance. Responsibilities Greet and assist customers with a welcoming and professional demeanor. Answer customer inquiries and provide information about products and store policies. Process transactions accurately using the cash register. Maintain a clean and organized sales floor and checkout area. Assist with restocking merchandise and ensuring displays are appealing. Work collaboratively with team members to meet store goals. Qualifications Strong interpersonal and communication skills. Ability to stand for extended periods and lift up to 15 pounds. Reliable with a commitment to punctuality and consistent attendance. No criminal background that would be unsuitable for a retail environment (background check required). Basic math skills for handling cash transactions. Previous customer service or retail experience is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role. Schedule & Availability Part-time position with flexible hours based on store needs. Future possibility of full-time hours. Store operates 7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the Calcutta store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.
$28k-36k yearly est. Auto-Apply 23d ago
Call Center Operator PBX - Kettering - Resource/PRN/Varied Shift
Kettering Health Network 4.7
Kettering, OH jobs
Responsibilities & Requirements Job Responsibilities: Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: High school diploma or equivalent required. A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: Strong spoken and written communication. Strong listening skills. Excellent customer service. Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. Skilled in computer operations with the ability to work with multiple computer software programs. Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. Ability to problem-solve and work independently. Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. Handles calls in a timely manner. Launches emergency clinical and disaster codes within a timely manner. Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. Properly follows established protocols and call scripting for call transfer, codes, and provider paging. Appropriately follows department expectations for time spent in and out of the queue. Live and recorded call monitoring Messages sent to staff through Amion and Epic HealthStream assessments Call QA scoresheets 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
$33k-42k yearly est. Auto-Apply 11d ago
Call Center Operator PBX - Kettering - PBX - PT/Third Shift
Kettering Health Network 4.7
Kettering, OH jobs
Responsibilities & Requirements Job Responsibilities: Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: High school diploma or equivalent required. A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: Strong spoken and written communication. Strong listening skills. Excellent customer service. Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. Skilled in computer operations with the ability to work with multiple computer software programs. Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. Ability to problem-solve and work independently. Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies How does an employee demonstrate they are able to perform key job functions? Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. Handles calls in a timely manner. Launches emergency clinical and disaster codes within a timely manner. Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. Properly follows established protocols and call scripting for call transfer, codes, and provider paging. Appropriately follows department expectations for time spent in and out of the queue. List 3-5 items that will be used to audit performance both during orientation, and then annually. Live and recorded call monitoring Messages sent to staff through Amion and Epic HealthStream assessments Call QA scoresheets 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
$33k-42k yearly est. Auto-Apply 7d ago