Customer Support Specialist jobs at Disabled Veterans National Foundation

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Human Services Professional - Interactions and Skill Building Program
Lutheran Social Services of Wi & Upper Mi 3.7
Rock Falls, WI jobs
LSS of WI and Upper MI is seeking a Human Service Professional to join our Interactions and skill building team! This is a part-time, benefits eligible role. This is a 32 hour per week role, taking place Thursday - Sunday. Interactions provides supervised visitation for children in out of home placement in our office, clients home, or out in the community. The position also provides parent education as needed. The role requires flexibility to include evening hours based on the needs of the families. The role does require working in the Eau Claire Community and the surrounding counties but will have the ability to work remotely for documentation and administrative tasks. Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee: Individual and/or Family Psychoeducation (e.g. mental health, substance use, parenting) Participation on recovery teams. (provide feedback around service delivery and progress) AGENCY REQUIREMENTS (Required of all employees): Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. Represent LSS internally and externally as a servant leader in thought, words and actions. DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services): Promote client independence and growth, consistent with the service plan. Provide services using a trauma-informed and person and/or family-centered model. Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency. Accurately complete time reporting. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Provide services to assigned clients in alignment with the service plan. Organize and plan work effectively. Apply knowledge of community resources. Apply knowledge of counseling and casework principles and methods. Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions. Apply working knowledge of social problems and their effects on individuals. Work collaboratively with clients, service teams, and clinical supervisor to determine interventions. Coordinate services per the service plan. Establish and maintain effective and collaborative working relationships. Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards. Maintain client records. Make recommendations within the client team and scope of practice. Testify at legal proceedings as required by law and/or role. Attend client/recovery team meetings. When supervision is a program requirement, actively engage in the clinical supervision process. Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars. Within your scope of practice, provide consultation to peers. Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need. Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program. Perform other duties and special projects as required. PERKS: Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: The specific education and/or experience is determined by the service delivered and the funding stream requirements (noted below). Bachelor's degree in relevant area of human services is required. LSS approved examples of human service degrees include, but are not limited to the following: Child Development/Family Relations Community Mental Health Substance Use Counseling/Guidance Criminal Justice Marriage and Family Occupational Therapy Psychology Recreational Therapy Rehabilitation Counseling Social Worker Sociology Special Education Vocational Counseling If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee. CERTIFICATES, LICENSES, REGISTRATIONS: The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to read, write, analyze and interpret to complete required documentation by established timeframes. Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided. Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. Ability to utilize efficiently an electronic health record(s) for documentation of direct services. Must be able to work on computer and utilize computer applications and programs to effectively complete the job. Ability to work within a variety of ever-changing software packages and computer systems. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis that may include verbal aggression. The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business. The noise level in the work environment is usually moderate. TRAVEL: Daily travel may be required. Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).
$25k-30k yearly est. 14d ago
Visual Retoucher - Executive Creative Support
Mayo Clinic Health System 4.8
Rochester, MN jobs
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Visual Retoucher/Specialist enhances and refines imagery across digital and print platforms to support brand storytelling and creative initiatives. This role requires expert-level attention to detail, strong visual judgment, and advanced image-editing skills to ensure all assets meet brand, quality, and accessibility standards. Key Responsibilities: * Retouch, color-correct, and enhance images for campaigns, digital channels, presentations, and print materials. * Correct imperfections, adjust lighting and composition, and perform advanced masking, compositing, and background cleanup. * Maintain consistency in tone, color, and style across all imagery to align with brand guidelines. * Collaborate with photographers, designers, writers, and art directors to achieve intended visual outcomes. * Prepare final deliverables in required formats, resolutions, and aspect ratios for use across platforms. * Organize, manage, and archive image assets following team workflows. * Use AI-powered tools (e.g., Photoshop Generative Fill, Firefly, Topaz, Remini) to accelerate retouching and perform advanced image restoration. * Experience with AI-assisted editing tools. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications Requires a bachelor's degree in a related field plus 1 year of relevant work experience. Related internships will be considered. Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies. Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how to deal with and navigate ambiguity, and act without having the total picture. Adaptable or flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role models service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit. Must be able to work effectively in a collaborative, academic environment that thrives on teamwork and collegial relationships. Must possess the ability to inspire trust and confidence and maintain a high degree of professionalism and confidentiality. Preferred Skills & Qualifications: * 2-5 years of experience in photo retouching, visual editing, or related creative roles. * Expert proficiency in Adobe Photoshop; familiarity with Lightroom, Capture One, or similar tools. * Strong understanding of color theory, lighting, composition, and digital imaging best practices. * Experience working with RAW files and high-resolution imagery. * Ability to manage multiple projects, meet deadlines, and maintain high visual standards under tight timelines. Candidates should possess experience in professional photo retouching within an agency, in-house creative teams, or client-facing environments. Expertise in advanced retouching techniques is required, including the ability to enhance mood, clarity, and emotional impact through manipulation of light, color, and composition. Mastery of high-end professional retouching workflows such as advanced color grading, nuanced skin retouching, complex masking, compositing, and environmental reconstruction is essential. A keen awareness of brand consistency across campaigns, digital platforms, presentations, and print is critical. Familiarity with AI-assisted imaging tools (including Generative Fill, Firefly, Topaz, and restoration platforms) is highly valued, as this knowledge will contribute to innovation and efficiency in our creative processes, furthering our position in visual storytelling. Exceptional organizational skills, attention to detail, and effective time management are necessary for asset management and deadline adherence. The ideal applicant demonstrates self-motivation and a capacity for growth within an evolving creative environment. The ability to collaborate and take direction from photographers and creative directors is essential. Exemption Status Exempt Compensation Detail $74,859.20 - $104,811.20 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Business hours. Evenings as business needs dictate. This position is 100% remote; can work from anywhere from the U.S. Travel to Mayo Clinic Rochester, MN required as business needs dictate. Weekend Schedule Weekends as business needs dictate. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Maggie Kramer
$74.9k-104.8k yearly 5d ago
Customer Service Representative
Central Ohio Appliance Repair 3.8
Columbus, OH jobs
Central Ohio Appliance Repair Inc. is currently interviewing for an experienced Customer Service Representative (CSR) A History of Excellence in Appliance Repair & Service in Columbus and the Central Ohio Area Central Ohio Appliance Repair, a Family-Owned- and-Operated business, has been the leader in servicing residential kitchen and laundry appliances in the Columbus Ohio area since 1975. We are the highest rated appliance repair company in the Columbus Ohio area for customer satisfaction and affordability, and proud of our A+ rating with the BBB and Angie's List. As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer issues Perform other duties as needed which may include cross-training in related positions Job Requirements: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits: Medical, Dental, Vision Insurance Paid Vacation and Paid Holidays We are actively interviewing for this position - Apply today and our hiring manager will follow up! We are a growing company with the ability to move up and grow within the company. If you're interested in a promising career in an ever changing and challenging industry, please contact us so we can discuss your future with Central Ohio Appliance Repair Inc. Compensation: $15.00 per hour Central Ohio Appliance Repair has an A+ rating with the Better Business Bureau, and is the proud recipient of the Angie's List Super Service Award for 2003, 2005, 2006, 2008, 2009, 2010 and 2013. This award is in recognition of the quality of our work and the sustained dedication to our customers' interest. We are proud of our status in the community and our accomplishments. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
$15 hourly Auto-Apply 60d+ ago
Customer Engagement Advocate II
Lumen 3.4
Columbus, OH jobs
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The primary responsibility of the Customer Engagement Advocate II is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Public Sector. The Customer Engagement Advocate is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Customer Engagement Advocate II service and skills make a positive contribution to the strength of Lumen's relationship within our accounts. This role will require a Public Trust screening. **The Main Responsibilities** + Become the Single Point of Contact (SPOC) for all post sale activities once the customer's services are up and running + Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service. + Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition. + Revenue Forecasting - understand the base they support, forecast disconnects, recompete impacts and utilize Salesforce to accomplish these tasks. + Leverage Gainsight to work through tasks like renewals, first bill reviews. + Partner with Sales, Service and Support personnel to strategically support accounts. + Make accurate and timely decisions based on customer needs and business requirements. + Develop, maintain, and manage customer relationships from the operational to executive levels throughout the organization. + Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen's products meet their goals. + Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service. + Portal On boarding/process training. Onboard customers in partnership with SME organization. Review Customer Information Guides with Customer, update when necessary. Liaise with internal departments and customer to ensure all needs are addressed related to onboarding. **What We Look For in a Candidate** + Minimum 3 years' experience in a telecommunications customer -facing environment supporting Enterprise Customers. + Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle. + An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf. + Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities. + Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies. + Strong understanding of IP Products and Services. + Experience in teaming effectively with others across different disciplines, functions, and organizations. + Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image. + Ability to multitask and meet multiple timelines. + The ability to travel to customer sites. + Working knowledge of the applicable tools & techniques of customer support within telecommunications. + Working knowledge of MS Office suite. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote \#LI-MR1 Requisition #: 340928 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$21k-29k yearly est. 3d ago
ASL Customer Support Representative (Remote)
Communication Service for The Deaf, Inc. 3.4
Austin, TX jobs
Job DescriptionDescription: In a remote environment and under close supervision, the ASL Customer Care Representative is part of a supportive customer service-oriented team that handles incoming account-related or technical support-related calls in American Sign Language (ASL) from residential customers. By actively listening to the customer and asking appropriate follow-up questions he/she responds to inbound questions, problems, troubleshoots the root cause of the problem, and identifies the action required to resolve the customer's issue or other general and account-related services. The representative is expected to exceed the customer's expectations by providing exceptional service and maximizing opportunities to promote, offer, and sell additional or upgraded services to customers. Work is highly structured, measured, and monitored. Schedule changes and non-traditional hours require personal flexibility. All offers of employment for the ASL Customer Care Representative are contingent upon clear results of a thorough background check. Essential Functions Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems. Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services. Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue. Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge. Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments. Closes sales and complete service orders when the customer expresses interest in additional products, features, and services. Corrects work orders that may have initially been input incorrectly Successfully completes job-related training. Examples include but are not limited to initial training; refresher training; product, service, and customer experience updates; and any applicable cross-training. Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes. Other duties as assigned. Requirements: Qualifications / Requirements Ability to communicate efficiently in American Sign Language High school diploma or equivalent Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem-solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout the organization Must be able to work in a remote, highly structured environment Strong computer skills and ability to navigate through multiple screens 1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred) At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred) Enthusiastic and personable Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email ******************. Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
$31k-41k yearly est. 2d ago
Customer Service Representative (Call Center)
Impact Community Action 4.2
Columbus, OH jobs
Title: Customer Service Representative I (Call Center) Classification: Non-Exempt Reports to: Program Manager - Supportive Services/Call Center Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail, and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics. Job Responsibilities: Greets, directs, and informs customers of all agency programs by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+), and other fuel fund and all other agency programs Accurately enters customers' program required information into the computer database and files Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency gunding sources Print, scan and upload error-free applications containing customers' signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage Submit daily logs/notes on case file status to the Emergency Assistance Management team and/or Director Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge Provides a quality customer service experience for all customers by providing compassion, active listening, and responding to customers' needs in a timely manner Makes referrals to other internal and external programs as needed Makes referrals to other community resources as appropriate Position meeds required productivity standards established by management for taking applications from target population CSR I candidate must be able to complete various duties while simultaneously maintaining each program's processes rules and guidelines with a sense of urgency Managing large amounts of inbound and outbound calls in a timely manner Following call center "scripts" when handling different topics Identifying customers' needs, clarify information, reseach every issue and providing solutions Assumes other duties assigned by the Program Manager, Director and/or the executive leadership Working Conditions and Physical Requirements: High-volume customer service and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdayus and extended office hours. Occasional travel. Competencies and Knowledge, Skills, and Abilities: Patient, Even-tempered Integrity and Trust Action Oriented Drive for Results Strong Interpersonal Skills Decision Quality Problem Solving Process Management Excellent Customer Service Skills, in particular de-escalation Flexibility Verbal, Written Communication Skills Listening: Ability to communicate complex funding rules to the customer's level of understanding Technical Skills (e.g., PC applications) Functional Knowledge and Skills - examples knowledge of program eligibility guidelines, call center and applications processes Minimum Education and Qualifications: High School diploma or G.E.D. Valid Ohio Driver's License and reliable transportation and ability to meet Agency insurance policy Previous experience in a customer service role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Preferred: Prior non-profit/community action agency/human services/call center/Salesforce systems experience Equal Opportunity Statement: IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
$29k-36k yearly est. 3d ago
Client Advocate Specialist - Hotlines
Safe Horizon, Inc. 4.2
New York, NY jobs
Job Description Client Advocate Specialist - Hotlines The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
$23.6-26.6 hourly 8d ago
590 Peer Engagement Specialist
Community Counseling Centers of Chicago Inc. 3.9
Chicago, IL jobs
Job Description Title: 590 Peer Engagement Specialist Level: Entry Position Type: Full Time Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The purpose of this position is to engage patients coming out of emergency room and inpatient psychiatric unit settings and assist in linking them to services to support their community stabilization. The 590 Peer Engagement Specialist team is an innovative care coordination pilot program to connect individuals and families with mental health needs upon their discharge from hospitals and provide support with therapy and care coordination services until linked to long term community providers or consumer needs are resolved. In addition, the responsibility of the 590 Peer Engagement Specialist team is to triage crisis needs, dispatch to mobile crisis, provide community outreach, promote services, assist with linkage, conduct follow-up, and support addressing Social Determinant of Health needs. The Peer Engagement Specialist has a unique role in the Rapid Response program and is encouraged to share personal experiences with recovery from mental health. Location and Work Conditions: Although the Peer Engagement Specialist will be based at one of C4's sites, services are provided telephonically and remote work is permitted. Peer Engagement Specialist will occasionally be required to report on site for the purpose of trainings and for the shifts out in the community with clinicians on the Rapid Response company van. Shifts are in 10-hour increments with two shifts during the day and two shifts overnight, with some availability for overtime. Work may be stressful due to consumer behaviors, periods of high call and case volume, or tight deadlines. Duties and Responsibilities Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment according to each client's age, gender, race, ethnicity, and culture Engage and Educate clients for participation in treatment and other outside needed resources for all Social Determinant of Health needs. Attend linkage appointments with consumers. Develop and maintain relationships with community-based programs. Conduct outreach and follow up with clients, families, and treatment providers. Maintain all appropriate documentation and reports needed for program. Provide a Person-Centered approach to ensure client motivation in recovery. Assist with ensuring hospital discharge recommendations are understand by consumer and followed through with by the patient. Ensure interventions are recovery oriented, culturally congruent and developmentally appropriate Engage natural and family support to strengthen the individuals participation and engagement. Deliver services within hospital, office, and community settings. Ensure successful linkage to long-term care providers as indicated. Work collaboratively with interdisciplinary teams and health care team members both internal and external to the organization to improve patient care through effective utilization and monitoring of health care resources. Maintain effective communication and coordination with paired hospital and participate in hospital staffings Minimum Qualifications: High school diploma CRSS certification (preferred). High school diploma Familiarity and comfortability doing community work throughout Chicago Valid drivers license, insurable driving record and vehicle insurance Engagement specialists are expected to partner with clinicians in community outreach and crisis response using the agency vehicle on assigned shifts Competencies (Minimum Skills, Knowledge, and Experience): Cultural humility and ability to build trusting relationships with consumers. Knowledge of and ability to use appropriate behavior management techniques Understanding of personal and professional boundaries Comfortability in using appropriate self-disclosure for purpose of de-stigmatization and engagement. Ability to plan, develop and manage multiple projects Organizational skills Time and stress management skills Communication skills to include interpersonal, teamwork, and collaboration skills Conflict resolution and diplomacy skills Computer literacy Problem solving skills Excellent interpersonal, verbal and written communication skills Provide case management, outreach, and aftercare services Assess clients functioning, strengths and needs Develop treatment plan collaboratively with client by defining goals, specific outcomes, and time frames for treatment Apply appropriate behavior management techniques Provide culturally appropriate, competent and individualized linkage plans in accordance with each clients age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture Work cooperatively with other members of the treatment team, offering and accepting assistance when needed. Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community Assist with outcome measures Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor Maintain compliance with confidentiality policies and procedures at all times Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community Other duties as assigned by supervisor
$33k-44k yearly est. 17d ago
Customer Relations Specialist
National Inventors Hall of Fame 3.3
North Canton, OH jobs
The Customer Relations Specialist will register participants, complete data entry, and respond to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's (NIHF) Camp Invention STEM enrichment programs. This is an on-site, seasonal position until July 2026, with the potential to return each year! January to June: 20 - 40 hours a week July: 15 - 30 hours a week Rate: $15.00/hour Position Responsibilities: Develop a comprehensive understanding of NIHF's stem enrichment programs Accurately respond to customer inquiries by providing program information, locations, and pricing Assist customers in navigating the Camp Invention website to register participants online and over the phone Problem analysis and resolution Customer follow-up and attention to detail for providing superior customer support Accurately and efficiently enter and process events and registrations Research and resolve customer-related issues in a timely and professional manner Have a passion for the company mission, and incorporate that excitement into customer interactions Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution Process requests for transfers, cancellations, refunds, and receipts Identify and escalate priority issues Periodic filing of customer service paperwork Communicate and coordinate with internal departments as assigned Perform other related duties as they roll over to connective departments; work directly with the sales team for support Perform other job duties assigned Knowledge, Skills and Abilities: Knowledge of customer service principles and practices Computer literate with strong typing and data entry skills - both speed and accuracy Superior communication and interpersonal skills, while providing exceptional customer service Ability to communicate effectively via email, chat, phone, and in person Knowledge of call center practices Confidence in overcoming objections and negotiation practices Capable of producing accurate, high-quality work Ability to multi-task and respond to changing priorities and seasonal surges in workload Team player mentality; ability to remain focused when working in close proximity to other staff members Self-motivated and able to work independently Interest in non-profit, B2B, and B2C communications Ability to facilitate a positive work environment and portray our company mission Ability to regularly work in the office and attend in-person meetings Requires regular, reliable, and on-time attendance Ability to work evening and Saturday shifts during busy season (May-June) Credentials and Experience: 1-2 years of customer relations/service experience is preferred Benefits of working for the National Inventors Hall of Fame include: Competitive medical, dental, and vision benefit offerings On-site workout facility Great team environment Opportunity to return each season, based on performance
$15 hourly 30d ago
Customer Relations and Marketing Specialist
Elizabeth's New Life Center 3.9
Dayton, OH jobs
Full Time Position: 40 hrs/wk Monday through Friday Updated 10-30-25 Job Description Customer Relations and Marketing Specialist Full Position Title: Marriage Works Customer Relations and Marketing Specialist (MW-CRMS) Job Status: Non-Exempt, Full-time Department: Marriage Works Ohio! Reports to: Senior Director of Marriage Works & Youth Education (SDMWYE) Supervises: No direct reports Committees: As assigned Marriage Works Customer Relations and Marketing Specialist (MW-CRMS) works to promote and sell MWO education classes and class products ( owned or managed by MWO ) in the communities and institutions we serve locally and throughout the United States and beyond. The MW-CRMS will maintain supplies for all MWO partners ( entities that help sell, promote, teach, or train others in MWO curriculum/products ). They will also assist partners and other patrons of MWO programs/products through the creation, utilization, and distribution of marketing resources and methods to aid in sales, distribution, and class implementation. Core Beliefs We are a Christian organization; our tenants are found in our four foundational statements. Our primary purpose is to protect unborn life. We believe in the sanctity of marriage between one man and one woman and the sacredness of the marital act. We promote Natural Family Planning (NFP) and we do not promote any form of artificial contraception or sterilization. We promote abstinence before marriage and fidelity within marriage. Primary Duties Essential Functions: Customer Relations and Marketing Co-Lead with SDMWYE in sales of Discovering Our Deepest Desire (DODD), Building a Eucharistic Marriage (BAEM), Rekindling the Heart (RTH), and other curricula of MWO. Assist in sales of the Go for the Gold (GFTG) High School curriculum. Identify Dioceses, churches, school, and others who could benefit from purchasing or promoting MWO curricula, across the United States, Canada, and Mexico. Explain and sell MWO curricula to those interested while maintaining documentation of contacts and follow-ups. Co-Lead with SDMWYE in the continual search for new and future customers of services and products. Maintain partner supplies or on-line access of programming. Assist MWO staff in the marketing of all things MWO. Provide to constituents: courses, curricula, etc. Working knowledge of marketing methods and social media platforms. Identify ways to increase community knowledge of MWO and its services, especially education opportunities. Complete sales and facilitator instruction opportunities for all MWO curricula. Create/Update marketing materials or work directly with ENLC's marketing department on marketing projects, as needed. Maintain database of all past, current, potential customers, and promoters as well as documentation of interactions. Maintain ongoing relationships with all active partners. Report out monthly stats of sales and connections with SDMWYE. Program Development Assist in research and development of new programs/curricula, as needed. Assist in updating/revising curricula content or design as needed. Participate in relevant training/seminars/webinars to inform on relevant curricula changes and to maintain marketability. Assist in identifying market gaps and opportunities for new programs and services. Knowledge of Education Courses Offered Learn each curriculum and be able to speak about them knowledgeably, accurately and enthusiastically. Understand the objective of each curriculum in order to educate and answer questions of those who will teach the curricula in their organizations. Outreach Attend and provide promotional materials at community outreach events. Assist in securing and executing speaking and training events that help promote MWO classes and products. Seek funding for promoting or for the implementing of MWO services or classes. Secure and monitor all contracts or MOU's for classes and sales partners. Secondary Functions Promote ENLC's mission, values and goals by appearing at public speaking venues as requested. As requested, prepare appeal letters, newsletter articles, and grant applications. Assist in development of promotional literature, newsletters, etc. as needed/requested. Answer incoming phone calls and provide administrative support as needed. Participate in administrative staff meetings and attend other meetings and seminars as required. Other duties pertaining to the mission of the organization as assigned by management. Job Requirements Experience, Education and Licensure Bachelor degree in Customer Relations, Marketing, Non-Profit Management, Communications or similar focus required. 1-3 years' experience preferred. Must be familiar with standard office equipment and proficient in Microsoft Office Suite. Knowledge and experience with Social Media platforms required. Experience in podcast production preferred. Job/Language Skills Must work well in a team environment, handle multiple assignments and meet deadlines. Must possess excellent phone and interpersonal communication skills. Must be persuasive, creative, and apply problem-solving techniques. Must be self-motivated and self-initiating. Work Environment: Must be available Monday - Friday and occasional evenings as well as occasional weekend days. Must be able to use a computer keyboard, telephone and lift up to 20 pounds. Driving Requirements: Driving to and from various locations is required. Must have valid driver's license and private automobile insurance and be insurable under ENLC policy. Mileage may be reimbursed by ENLC. Occasional night and weekends may be required. ENLC Expectations: Ability to maintain confidentiality. Complete understanding of the programs you will be selling/teaching. Adhere to ENLC Policy and Procedures. Report safety concerns to management. Comfortable asking for appointments and sales. Works well without direct supervision. Demonstrate flexible and efficient time management and ability to prioritize workload often balancing multiple priorities. Strong personal motivation, initiative, sense of responsibility. A servant's attitude with the ability to understand how all tasks impact Elizabeth's New Life Center's ministry of supporting life. Willingness to support Elizabeth's New Life Center's mission and vision as defined by Elizabeth's New Life Center.
$28k-37k yearly est. 60d+ ago
Vocational Rehabilitation Reader Contingent Upon Contract Award
Global Impact Group 4.0
Denver, CO jobs
Benefits: Competitive salary Flexible schedule Opportunity for advancement About Us Global Impact Group LLC (dba Global Language System) is a certified Service-Disabled Veteran-Owned Small Business and Minority-Owned Business with a strong track record of delivering language and administrative support services to federal and public sector clients. We are currently seeking qualified candidates for a Vocational Rehabilitation Reader position in support of the Department of Veterans Affairs, contingent upon contract award. Position Summary The Vocational Rehabilitation Reader will provide real-time, oral reading services for a VA employee with a visual impairment. This role supports the Denver VA Regional Office and will be primarily remote, with occasional on-site support if necessary. Key Responsibilities Orally read electronic documents such as PDFs, forms, emails, and records, including visually inaccessible content. Assist with on-screen reading for VA systems and platforms (e.g., VBMS, CAPRI, CWINRS, TMS). Follow a mutually agreed-upon weekly schedule, providing 30-40 hours of support per week. Maintain accurate timekeeping logs and support biweekly reporting. Maintain confidentiality and adhere to VA cybersecurity and privacy standards. Minimum Qualifications Must be at least 18 years of age. Minimum 3 years of experience in reader services, administrative support, or a related field. Strong oral communication, reading fluency, and comprehension. Proficient with computer systems and navigating web-based applications. Strong command of English grammar, spelling, and punctuation. Ability to pass a National Agency Check with Inquiries (NACI) background investigation. Must complete all required VA training prior to starting (cybersecurity, privacy, etc.). Preferred Qualifications Bachelor's degree in English, Communications, or related field (not required). Experience working with visually impaired individuals or in federal environments. Familiarity with government timekeeping or HR systems a plus. Additional Information Work Hours: Monday to Friday, 6:00 AM-5:00 PM MST, flexible schedule to be coordinated with the VA employee. Location: Primarily remote; occasional in-person support may be required at the Denver VA Regional Office with advance notice. Equipment: Government-furnished laptop will be provided for secure access to VA systems. Status: Position is contingent upon contract award. Final hiring is subject to contract execution and VA approval. To Apply Please send your resume and a brief cover letter to: ***************************** Subject: Vocational Rehabilitation Reader - CO - Your Name Global Impact Group LLC is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. Veterans and persons with disabilities are encouraged to apply. Flexible work from home options available. Compensation: $15.00 - $17.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.
$15-17 hourly Auto-Apply 60d+ ago
Intake Support Specialist of Vocational Services (Remote/Hybrid)
Employu, Inc. 3.7
Casselberry, FL jobs
Job DescriptionDescription: Join Our Team! A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance: This is what you can expect working at employU! Our team works within the disability community to empower our customers with the knowledge, connections, and the confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those looking for career advancement. Full-time employees are offered: Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Employee Assistance Program (EAP) 401(k) Plan Paid Time Off Paid Holidays Bonus Potential (eligible positions) Flexible work schedule for exceptional work/life balance Pet Insurance Part-time employees may be offered: Dental Insurance Vision Insurance 401(k) Plan Paid Time Off Paid Holidays Basic Life Insurance Employee Assistance Program (EAP) Flexible work schedule for exceptional work/life balance Pet Insurance Want to get a glimpse into the employU atmosphere? Watch this video **************************** Requirements: This is primarily a remote position; however, candidates must be available to report to a local Florida office as needed for occasional in-person client services, meetings, or other on-site responsibilities. This is a benefits-eligible position starting at $16.00 per hour, plus bonus. POSITION SUMMARY The Admin Support of Vocational Services position assists with the efficient operation of the Vocational Services program by performing a variety of clerical and administrative tasks such as coordinating client intakes, completing payroll onboarding and associated paperwork. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Completes initial intake referrals via in-person, online or by phone as needed. Completes all plans in electronic system and reviews services at intake with client and parent; uploads associated intake documents into database to include all plans or any other documentation provided at client intake. Enters all client information at intake into database and completes onboarding paperwork and processes. Reviews and writes Monthly Progress Notes and notifies the appropriate staff member when the note is ready to be submitted.? Scans caseload files for missed client contacts for each area; notifies the appropriate staff member of any missed clients. Contacts clients who are disengaged and communicates by sending follow-ups to appropriate staff member. Enters Memorandum of Understanding (MOU) documents for businesses into database and ensures information is accurately entered; ensures MOU's are renewed with the business. Drives clients to various locations as needed. Completes other assigned tasks as directed. POSITION QUALIFICATIONS Competency Statement(s) Job Knowledge Interpersonal Skills Customer Service Skills Communication Organizational Skills Working Independently Time Management SKILLS & ABILITIES Education: High School diploma required; some college including a degree in any field preferred. Experience: No experience necessary; experience working with individuals with a disability and/or prior counseling, job placement, job coaching or working within public vocational rehabilitation programs is preferred. Computer Skills: Proficient with Microsoft Suite, Adobe and web-based database systems; CRM experience preferred. Other Requirements: Open availability required: must be available during days, evenings and weekends. Ability to pass a level 2 background check. Must have reliable transportation, a valid driver's license, auto registration, auto insurance. Bilingual is a plus (English / Spanish); ASL is a plus. Confidentiality and the ability to manage multiple deadlines is required. Must have own computer, printer, smartphone with data plan, and high-speed internet connection. SUPERVISION: No supervisory responsibilities. TRAVEL: Travel required to one or more of our local Florida offices, as needed. PHYSICAL DEMANDS AND WORKING ENVIRONMENT These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Office environment and in the field at various business locations. Physical: Standing, walking, reaching and prolonged periods sitting while driving and working on a computer. Must be able to lift up to 10 pounds as needed. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Hear within the normal audio range with or without correction.
$16 hourly 24d ago
Customer Onboarding Specialist
Privy 3.5
Remote
As an Onboarding Specialist at Privy, you'll be responsible for guiding new customers through the onboarding process, ensuring their success in using our platform. Your role will involve managing the setup of key features such as pop-ups, email campaigns, and SMS workflows. You will proactively communicate with customers, manage multiple projects simultaneously, and work to remove roadblocks to ensure a smooth transition to using our tools. Key Responsibilities: Customer Onboarding: Manage the onboarding experience for new customers, ensuring they're set up successfully with Privy's pop-up, email, and SMS features. Account Management: Oversee account updates, customer revisions, and concerns, while managing multiple projects simultaneously. Ensure that all customers progress efficiently through their onboarding journey. Issue Resolution: Proactively identify roadblocks or challenges faced by customers and collaborate with team members to resolve them quickly and effectively. Customer Guidance: Provide consultation and support on product implementation, helping customers understand and maximize the value of our features, including pop-ups, email marketing, and SMS automation. Cross-Functional Collaboration: Partner closely with Sales and Customer Success teams to ensure a seamless transition for new clients. Facilitate structured handoffs that include thorough context sharing, goal alignment, and account history to set clear expectations and reduce friction. Act as a bridge between teams to maintain continuity, accelerate time to value, and uphold a high-quality customer experience from day one. Performance Metrics: Maintain high customer satisfaction and ensure timely completion of onboarding tasks. Track and manage your workload to handle 20-40 accounts simultaneously, with an eye on maintaining high quality scores and delivering on project timelines. Requirements Experience: 2-3 years in a customer-facing digital role, particularly with onboarding, account management, or implementation of software tools. Customer Service: Strong focus on delivering world-class customer service and acting as the primary point of contact for assigned customers. Project Management: Exceptional organizational skills, with the ability to juggle multiple projects and ensure all tasks are completed on time. Technical Aptitude: Comfort with using digital marketing tools and automation systems, including pop-ups, email campaigns, and SMS workflows. Benefits High autonomy with no career ceilings. Challenging and interesting work. Amazing colleagues. Competitive salary and equity. Work remotely. Covered health, dental, and vision insurance. Regular team events and off-sites. Unlimited PTO and generous paid parental leave.
$29k-49k yearly est. Auto-Apply 60d+ ago
Customer Service Specialist
SPCA of Greater Cincinnati 2.9
Cincinnati, OH jobs
Job DescriptionSalary: Starts at $16.00/hour Title: SPCA Cincinnati Front Desk Clerk Department: Kennel Senior Operations Manager FLSA Status: Non-exempt Purpose of Position: To adopt out our animals to loving qualified homes. Responsible for customer service activities associated with the adoption of animals and/or donations. Greets visitors, answers questions, and provides assistance and/or direction as to public concerns and assist delivery personnel. Maintains records associated with front desk activities. Promotes the policies and procedures of the Humane Society in a positive manner to visitors, staff and volunteers. Responsibilities: This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, other than an at-will relationship. We reserve the right to change its contents at any time. Adopting out available animals to customers. This involves customer service, paperwork, and vast amounts of attention to detail; including, verifying the medical record and microchip of every animal that is adopted before it leaves the facility. Responsible for collecting fees and completing necessary forms associated with adoptions, the sale of dog license, the sale of retail items, and special events. Redeeming lost animals back to their owners. This involves customer service, paperwork, and vast amounts of attention to detail; including, verifying the identity of the animal and the person, assuring that the animal belongs to that person before it leaves the facility. A Clerk is responsible for issuing any fees and citations that the owner of the animal is to receive and/or pay. Responsible for collecting fees and completing necessary forms associated with adoptions, the sale of dog license, the sale of retail items, and special events. Calling another department, requesting an animal to be shown or released from its cage. Answering the telephone. This involves a great deal of customer service. A Clerk is responsible for answering basic questions, fielding telephone calls, recording and filing lost or found animal reports, as well as recording and forwarding animal well-being calls for the dispatcher. Responds to questions about specific animals and adoption process. Cleaning and organizing the both front lobby area (Kitty City) and the restrooms. Contacting adopters after the adoption has taken place and fielding any issues or concerns that the adopter may have about his or her new pet. Responsible for printing and hanging the cage cards on all adoptable animals. Represents the organization in a professional manner and provides knowledgeable information to the public. Responsible for handling of financial transactions and daily accountability and balancing of receipts. Other duties as assigned. People Care People and animals are the key focus to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and SPCA Cincinnati business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict and appropriately express concerns. Competencies Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. Organizational competencies apply to all jobs at the SPCA Cincinnati, position competencies are specific to this position. Organizational Competencies Accountability Attention to Detail Decision Making Flexibility Initiative Integrity Leadership Managing Resources Result Oriented Teamwork Technical Expertise Time Management Position Qualifications: Education, Certification and Knowledge/Skills/Abilities Required Demonstrate excellent oral and written communication skills and ability to follow instructions as given in either form. Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers. Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks and animal bites. Must be 18 years of age, has a high school diploma or equivalent GED, valid driving license with a clean record. Ability to operate a computer and knowledge of commonly associated software programs. Ability to work daytime, evenings and weekends as assigned.
$16 hourly 7d ago
Ostomy Client Specialist
180 Medical 3.0
Spring, TX jobs
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: Contact clients to set up medical supply orders Handle incoming phone calls from clients regarding orders & customer service issues Request Medicare documentation on Medicare clients Contacts HH agencies to coordinate sending supplies Make entries as appropriate in Medtrack an internal Microsoft Access database Place orders in Medtrack Change orders in Medtrack Support Team Supervisor on miscellaneous projects Obtain verbal authorization for supplies from facilities Suspense auditor to obtain Plan of Cares and chart notes when needed Verifying insurance for existing customer insurance changes Performs follow up phone calls to clients after initial shipment Verifies that client files are complete and all necessary documentation is in place All other duties as assigned. Qualifications/Education: Must have a high school diploma, college degree preferred, not required. Six months to one year related experience and/or training; or equivalent combination of education and experience. Typing: 35-40 wpm with 40 (adjusted) highly recommended Possess medical administrative skills Good communication skills with professionals in clinics and hospitals Sales experience preferred Ability to reason, problem solve, and think outside the box Multi-task a variety of issues Good organization skills and can prioritize tasks Proficient in Microsoft Office programs Good attention to detail Reliable/dependable Flexible and adaptable to changes in environment and industry Team Player; work well with others Dimensions: Physical Demands Regularly required to sit, stand, walk, and occasionally bend and move about the facility. Infrequent light physical effort required. Occasional lifting up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions Work performed in an office environment, Special Factors This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
$42k-85k yearly est. Auto-Apply 24d ago
Ostomy Client Specialist
180 Medical, Inc. 3.0
Remote
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit **************************** Position Overview: To provide client service support to the Account Management teams. Collect medical documentation and information to setup new clients of 180 Medical. Key Responsibilities: * Contact clients to set up medical supply orders * Handle incoming phone calls from clients regarding orders & customer service issues * Request Medicare documentation on Medicare clients * Contacts HH agencies to coordinate sending supplies * Make entries as appropriate in Medtrack an internal Microsoft Access database * Place orders in Medtrack * Change orders in Medtrack * Support Team Supervisor on miscellaneous projects * Obtain verbal authorization for supplies from facilities * Suspense auditor to obtain Plan of Cares and chart notes when needed * Verifying insurance for existing customer insurance changes * Performs follow up phone calls to clients after initial shipment * Verifies that client files are complete and all necessary documentation is in place * All other duties as assigned. Qualifications/Education: * Must have a high school diploma, college degree preferred, not required. * Six months to one year related experience and/or training; or equivalent combination of education and experience. * Typing: 35-40 wpm with 40 (adjusted) highly recommended * Possess medical administrative skills * Good communication skills with professionals in clinics and hospitals * Sales experience preferred * Ability to reason, problem solve, and think outside the box * Multi-task a variety of issues * Good organization skills and can prioritize tasks * Proficient in Microsoft Office programs * Good attention to detail * Reliable/dependable * Flexible and adaptable to changes in environment and industry * Team Player; work well with others Dimensions: Physical Demands * Regularly required to sit, stand, walk, and occasionally bend and move about the facility. * Infrequent light physical effort required. * Occasional lifting up to 10 lbs. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions * Work performed in an office environment, Special Factors * This role can be performed remotely. Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ********************. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
$35k-61k yearly est. Easy Apply 25d ago
Patient Accounts Denial Specialist-Patient Financial Services-Miamisburg-Full Time - Days
Kettering Health Network 4.7
Miamisburg, OH jobs
Responsibilities & Requirements Job Responsibilities: The job responsibilities and duties include: Identifying, analyzing, and researching frequent root causes of denials and develop corrective action plans for resolution of denials. Position will be required to be detailed oriented and formulated appeals researching and analyzing denial data and coordinating denial recovery responsibilities. Candidate will be required to be knowledgeable, understand, and apply critical thinking skills to the correct appeal methodology to help address various denials such as proving medical necessity and retro authorizations appeals. Specialist are required to apply the proper escalation of outstanding denials including submitting complaints to various agencies such as the Ohio Department of Medicaid and the Department of Insurance. In additional to denials, employee will address pre and post takebacks by health plans that are required to be investigated and appropriate action taken. Specialist must prioritize activities to work overturns in a timely manner to alleviate untimely filings is a must. Working with Insurance payers to ensure proper billing takes place on all assigned patient accounts. Depending on payer contract may be required to participate in conference calls, accounts receivable reports, compiles the issue report to expedite resolution of accounts. Works follow up report daily, maintaining established goal(s), and notifies Team Lead and/or Supervisor, of issues preventing achievement of such goal(s). Follows up on daily correspondence to appropriately work patient accounts. Assists Customer Service with Patient concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to payers and patients regarding status of claim, requesting additional information, etc. Initiates next billing, assign appropriate follow-up and/or collection step(s), this is not limited to calling patients, insurers, or employers, as appropriate. Sends initial or secondary bills to Insurance payers. Documents billing, follow-up and/or assign collection step(s) that are taken and all measures to resolve assigned accounts. escalation to Supervisor/Manager of any issues or changes in billing system, insurance carrier, and/or networks. Works other duties as assigned.Writing appeals on denials including pre and post takebacks Contacting payer to acquire status of submitted appeal Joining payer calls and participating to address issues. Job Requirements: High school Diploma or equivalent required. Minimum of a year working denials in the healthcare setting Experience in Microsoft tools, Epic EMR Experience (preferred), Relay Health/ePremis Experience (preferred). Experience with the Revenue Cycle - registration, medical records, billing, coding, etc. Experience with managed care contract terms and federal payer guidelines Experience with medical necessity guidelines and care coordination/case management functions Experience with hospital billing (UB92 form) and coding requirements Understanding of Revenue Cycle Processes In depth understanding of explanation of benefits (EOB's) Effective in identifying and analyzing problems. Generates alternatives and identifies possible solutions. Timely resolution of claim edits allowing timely claim submission Timely follow-up of unpaid claims, worked to ensure maximum reimbursement following compliant standards Ability to work independently as well as collaboratively within a team environment Excellent problem-solving skills Creative ability to escalation of appeals Excellent verbal, written and customer service communication skills. Strong analytical ability and critical thinking skills required Takes initiative Creative problem-solving skills Ability to meet deadlines Personable, tactful and cooperative Ability to work well with others Ability to clearly communicate with and establish and maintain good rapport with peers, physicians, hospital administration, nurses and other healthcare team members required Demonstrate integrity, objectivity, and thinking skills required Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients, payor, customers and co-workers Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
$32k-41k yearly est. Auto-Apply 6d ago
Visitor Support & Security Representative
Rock and Roll Hall of Fame & Museum 4.1
Cleveland, OH jobs
Rock Hall Culture Statement: At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging. As a community leader, we value, empower, and respect all people. We provide all team members with equal access to information, development, and opportunity. We acknowledge historical injustices & purposefully create an environment where each person feels accepted, appreciated, and safe to utilize their unique experiences & perspectives. Inclusion & Belonging supports our mission and defines our future. We recognize that women and individuals from underrepresented backgrounds are less likely to apply for jobs if they do not meet all of the qualifications. If much of this describes you, then you are highly encouraged to apply for this role. We believe great talent comes in many forms, and we're excited to hear what you can bring to the stage. Summary Our Visitor Support & Security Representative s are the face of the Rock Hall in a customer service-based security position and get to have fun in a world-class museum featuring live music, public programming, and special events! Responsibilities include monitoring the Rock Hall to ensure a safe and secure environment as well as providing superior customer service to wow the Rock Hall visitors. Additional responsibilities include monitoring the artifact and exhibit areas, providing accurate information, and more. This position is a 90-day temporary assignment but could lead to a permanent part-time role. RESPONSIBILITIES & DUTIES Provides superior service using Fans First principles and information to visitors. Welcomes, assists, and directs visitors in an exceptionally courteous manner. Provides information to visitors on exhibits, facilities, ticketing, policies and procedures, parking, directions, local accommodations, and attractions. Assists to resolve visitor complaints quickly and effectively. Assists visitors needing special accommodations. Maintains cleanliness of assigned areas both internal and external, including moving stanchions, or other objects to maintain traffic flow or assisting with removal of snow or placement of snow melting substances to ensure safe entry/exit to facility. Assists to control visitor traffic flow and queuing visitors in accordance with Museum visitor regulations. Monitors assigned area within Museum to ensure safe and secure environment for visitors and employees. Patrols assigned areas, including galleries, plaza areas, exterior grounds, exterior doors and loading dock, Key Plaza, and Key Plaza valet/turn-around area, for theft, vandalism, injured or unruly individuals. Reports any problems to Security Manager or supervisor on duty. Politely informs visitors about the Museum's rules, including without limitation, no smoking in the Museum, touching certain exhibits is prohibited, and picture taking in the Museum is not allowed. Provides escorts to employees as needed or requested. Responds to emergency situations. Provides visitors and employees with assistance in emergency situations. As needed helps management investigate accidents or other emergency incidents which occur on Museum premises and assists management with completion of reports. Assists all co-employees as requested. Duties include but may not be limited to the above. JOB REQUIREMENTS & QUALIFICATIONS Flexible availability, including evenings, weekends, holidays, and the ability to work rotating shifts and on short notice. Customer service experience Strong verbal communication skills Appreciation of Rock & Roll and/or music history High school graduate or equivalent Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen. WORKING CONDITIONS Environmental Parameters: Ability to work in a window-less office. Ability to work in an environment with loud noise, such as house music. Physical Demands: Strength: Ability to lift/move items weighing up to 20 lbs. (approximately) Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co-workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to visually determine the accuracy of work done and observe/assess possible threats to safety. Ability to ascend or descend ladders and stairs. Ability to bend body downwards and forward by bending spine at waist to access areas closer to the ground. Ability to bend legs at knee. Ability to extend arms and hands in any direction. Ability to use upper extremities to exert force to move an object forward, and to tug behind. Ability to raise objects from a lower position to a higher position. Ability to perceive attributes of objects, such as size, shape, and characteristics. Ability to perform tasks concurrently. Work involves walking and standing most of the time but will also involve sitting for periods of time. Equipment Used: Personal computer, telephone, calculator, fax and other office equipment. Safety Hazards: Physical hazards. Constant physical motion, and proximity to situations that are potentially harmful. Aptitude Requirements: Cognitive: Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions. Communication: Ability to be conversant in Museum rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, and employees. Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents. Manual: Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items. Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches. Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items. Employer's Rights: This does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. We offer: Exciting work environment Discounts in museum store & café Free access to museum events & shows Paid parking & close proximity to public transportation
$32k-35k yearly est. Auto-Apply 60d+ ago
Call Center Operator PBX - Kettering - Resource/PRN/Varied Shift
Kettering Health Network 4.7
Kettering, OH jobs
Responsibilities & Requirements Job Responsibilities: Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: High school diploma or equivalent required. A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: Strong spoken and written communication. Strong listening skills. Excellent customer service. Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. Skilled in computer operations with the ability to work with multiple computer software programs. Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. Ability to problem-solve and work independently. Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. Handles calls in a timely manner. Launches emergency clinical and disaster codes within a timely manner. Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. Properly follows established protocols and call scripting for call transfer, codes, and provider paging. Appropriately follows department expectations for time spent in and out of the queue. Live and recorded call monitoring Messages sent to staff through Amion and Epic HealthStream assessments Call QA scoresheets 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
$33k-42k yearly est. Auto-Apply 12d ago
Call Center Operator PBX - Kettering - PBX - PT/Third Shift
Kettering Health Network 4.7
Kettering, OH jobs
Responsibilities & Requirements Job Responsibilities: Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: High school diploma or equivalent required. A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: Strong spoken and written communication. Strong listening skills. Excellent customer service. Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. Skilled in computer operations with the ability to work with multiple computer software programs. Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. Ability to problem-solve and work independently. Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies How does an employee demonstrate they are able to perform key job functions? Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. Handles calls in a timely manner. Launches emergency clinical and disaster codes within a timely manner. Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. Properly follows established protocols and call scripting for call transfer, codes, and provider paging. Appropriately follows department expectations for time spent in and out of the queue. List 3-5 items that will be used to audit performance both during orientation, and then annually. Live and recorded call monitoring Messages sent to staff through Amion and Epic HealthStream assessments Call QA scoresheets 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
$33k-42k yearly est. Auto-Apply 7d ago