Customer Support Specialist Jobs At Disabled Veterans National Foundation

THE ROLE FrontStream is seeking a Customer Support Representative, a motivated, tech-savvy individual with a passion for excellent customer care. As a Customer Support Representative, you are the primary point of contact for our clients. You will advise clients how to best utilize our products, resolve technical issues and demonstrate how to configure and use the platform features to achieve fundraising success. You will act as an internal customer advocate by communicating ideas and suggestions to our internal product and development teams to improve our product innovation and services. WHAT YOU'LL DO Professionally handle a high-volume of incoming calls, voice mails and emails to ensure that customer issues and support tickets are resolved both promptly and accurately with the highest possible degree of respect and urgency. Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products and services. Provide top-notch customer service consultation, product demonstrations and problem-solving to help our customers succeed using our platform Use your daily interactions to suggest, create and update best practices, knowledge base articles, short videos or other content that may help future customers and increase value of online support resources Collaborate with internal constituents in product, customer success and professional services teams Provide a positive, friendly, and personalized experience to each customer who reaches out to us.Help our customers achieve their goals, deliver an immediate impact to the overall customer satisfaction, and obtain a solid foundation of customer service in the software technology industry OUR AWESOME BENEFITS 100% Remote Work! No more 'when will we have to go back into the office' worries. FrontStream supports remote employees all over North America Complete health, vision, and dental insurance FSA & HSA No rigid vacation policy, instead FrontStream provides employees with 'Responsible Time Off' - we trust you to take the time you need when you need it Paid holidays 401(k)with employer match DIVERSITY STATEMENT At FrontStream, diversity is fundamental to how we grow and manage our business. We're committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! You Are: A transformation enthusiast with the skills to help our clients meet the challenges their mission. Your human superpower? Using your know-how, creativity, and analytical powers to solve clients' most complex business problems to help them do more. You're comfortable diving into the details of workstreams and working with the team to deliver the right solution for our client. The Work: The SAP Customer Activity Repository (CAR) Consultant is responsible for analysis, build and configuration of SAP CAR and integration from SAP CAR to SAP S/4 to meet business process and application requirements related to the client's business process(es). The business processes associated with SAP CAR capabilities will be related to the following: Point of sale operations (opening/closing store registers, processing customer sales and returns) Sales Audit Capabilities General Ledger Accounting Related to Sales Aggregation & Posting from CAR to S/4 Cash and Electronic Tender Reconciliation This resource will work closely with architects, developers, technical services teams and the client to perform job functions and responsibilities and/or activities, minding integration between activities and other sub-teams to ensure efficiency. Responsibilities include: Configuration and enhancement work within the required SAP modules inclusive of integration with external applications (Point of Sale, Digital Order Management System) Development of functional solution through the full SDLC blueprint, design, build, test and deploy Development of detailed business process designs and associated documentation Development of detailed configuration rationales and designs as well as system configuration build Design and documentation of RICEFW objects, test models and scripts, etc. Here's What You Need: US Citizen (no dual citizenship) 2+ years of hands-on experience with POS system integration using SAP CAR POS Data Transfer and Audit (POS DTA) 2+ years of hand-on experience with SAP SD as it integrates with POS DTA Strong verbal and written communication skills Bonus points if you have: Experience with additional SAP CAR functionality (e.g. Inventory Visibility and Omnichannel Article Availability) SAP functional/configuration experience; DoD or Public Sector SAP experience a plus S/4HANA Delivery experience Experience with any of these SAP modules: Asset Management (EAM), Finance (FI), Funds Management (FM), Controlling/Cost Management (CO), Materials Management (MM), Plant Maintenance (PM), Customer Relationship Management (CRM) Client-facing experience #LI-Platforms As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:$93,400—$176,200 USD What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member. Candidates applying to this position must reside within the state of Nebraska or immediate Omaha metro at the time of application. Candidate must have distraction free environment in order to take back-to-back calls throughout the day and possess high speed internet. Pay for this position is an annual salary of $42,640 Training for this position is remote and lasts approximately 9-12 weeks long (Monday - Friday from 8:00am - 4:30pm CST). After training is completed - all employees must be able to work any 8.5-hour shift Monday - Friday within the hours of 7:30am - 6:00pm CST. Customer Services hires for classes and we anticipated class start dates: Summer 2025 * Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application! What you'll do: Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail. Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary. Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance. Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. To be considered for this position, you must have: High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement. Availability for training 9-12 weeks in length. The strongest candidates for this position will also possess: Basic medical/dental terminology and contract interpretation is a plus. Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers. We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $70,287 - $93,713 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $73,805 - $98,406 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $77,322 - $103,089 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-JB1 **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337802 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 04/19/2025

THE ROLE: Customer Success Specialist FrontStream wants to hire a bright trainer and project manager who loves to make our customers - nonprofits serving important causes - as happy as can be. As one of the top online fundraising products in North America, we have thousands of customers who we aim to retain long-term. You'll have a fantastic group of customers assigned to you, and you'll come in to work every day thinking about how you can help them. Do they need help using our software to fundraise? Do they have in-depth questions about a feature or setting? Do you have great ideas on how they could fundraise more effectively online? You need to be thinking strategically every day on how you can help your client fundraise more effectively online using our platform. WHAT YOU'LL DO • Create individualized onboarding success plans to maximize customer fundraising and satisfaction. Implement success, onboarding and training sessions via virtual meetings. • Provide customers with gold-standard level of service and exceed expectations where possible • Manage ongoing customer needs and projects to help increase fundraising and comfort with products with new and existing customers. • Be excited to work together with customers to encourage them to use more products to increase their fundraising. • Ability to follow Onboarding and Customer Success procedures but also take the lead to provide quick and efficient service when needed. • Take the time to fully understand and learn the products on your own so you can answer in depth and complex questions from customers. • Work closely with the Customer Experience team, assisting on projects where needed. • Be a part of the Onsite Support team (Travel opportunity around Canada and US). Commitment to attend at least three events per year. Helping good happen Over 20,000 nonprofits and socially minded companies have used FrontStream's fundraising software to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving. Simply put, we help our customers raise more for their causes, and do more good in their communities

Job Details Remote - Orlando, FL Fully Remote Full Time High School None Contact CenterDescription Lighthouse Works drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training. While some roles may require proximity to our Orlando office, roles based outside of our Orlando office can sit in any of the following 18 states: AL, FL, GA, IN, LA, NC, OH, SC, TX, VA, WV. Our promise to you: The Lighthouse Core Values are the very foundation on which we operate. These values are who we are and who we continually aspire to be: Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence. Location Remote, hybrid or onsite, depending on candidate's location. The community you'll be caring for Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind. This position is an integral role on our Contact Center Services Team. About You The role you'll contribute Our Customer Care Professionals are responsible for providing first-class customer service and completing all necessary data appropriately, accurately, and thoroughly. The value you'll bring to the team Answers the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette Identifies customers' needs, clarifies information, researches every issue, and provides solutions. Handles and resolves customer questions and issues. Escalate to the next level if needed. Maintains and records proper and accurate documentation of all activities Maintains monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements Adheres to company and department policies and procedures. Minimum Qualifications High school diploma or equivalent required Must pass Level II background check Preferred Qualifications Some business classes, vocation/technical Previous experience working in a call center environment Bilingual (Spanish, Creole) communications skills helpful The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability. All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate. The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization. Qualifications Education: High school diploma or equivalent required. Some business classes, vocational/technical training preferred Experience: Previous experience working in a call center environment preferred Demonstrated Knowledge and Skills: Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and prompt customer service Bilingual (English/Spanish) communications skills helpful Ability to show courtesy and respect to all customers Ability to be a team player Ability to complete multiple tasks in a fast-paced environment Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications Physical Demands: Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone Extended periods at a keyboard or workstation Frequent typing & operation of keyboard equipment (computer, calculator, etc.) Follow non-technical/technical directions Work under a tight deadline and have the ability to handle frequent changes in procedures Making decisions with varying amounts of guidance Frequent placing & turning motions, such as sorting, filing, and retrieving Infrequent twisting or bending at the waist or reaching overhead Requirements: Must pass Level II background check Ability to work flexible hours as needed This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability. All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate. The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or sa

Job Details Remote - Orlando, FL Fully Remote Full Time High School $13.00 - $13.50 Hourly None Contact CenterDescription Description: Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training. We are seeking motivated and customer-oriented Customer Care Professionals with soft sales experience to join our growing team. In this role, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions. You will answer inquiries, resolve issues, and educate customers on products and services that best meet their needs in a courteous and professional manner. If you have a passion for helping people and enjoy the challenge of guiding customers toward a purchase decision, we'd love to hear from you! Essential Job Functions: Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat. Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues. Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner. Build and maintain positive relationships with customers to foster repeat business. Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates. Maintain accurate records of customer interactions and follow-up actions in the CRM system. Adhere to company policies, procedures, and performance standards. Collaborate with team members to improve processes and contribute to a positive work environment. Attend training sessions and participate in team meetings as needed. Perform other duties as assigned Qualifications Education: High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: 1+ Years' experience in a customer service call center position. 1+ Years' Sales experience (preferably soft sales) or upselling in a customer service environment is required. Previous experience in a call center environment preferred. Demonstrated Knowledge and Skills: Excellent communication and interpersonal skills. Strong ability to listen, identify customer needs, and recommend appropriate solutions. Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products). Proficiency in handling multiple tasks in a fast-paced environment. Ability to work independently and as part of a team. Basic computer skills, including experience with Microsoft Office and CRM systems. Bilingual (English/Spanish) communications skills, a plus Physical Demands: Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs. Extended periods of oral communication Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone Extended periods at a keyboard or workstation Frequent typing & operation of keyboard equipment (computer, calculator, etc.) Follow non-technical/technical directions Work under a tight deadline and have the ability to handle frequent changes in procedures Making decisions with varying amounts of guidance Frequent placing & turning motions, such as sorting, filing, and retrieving Infrequent twisting or bending at the waist or reaching overhead Requirements: Must pass Level II background check Ability to work flexible hours as needed This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals. The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability. All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate. The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization Qualifications Education: High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred Experience: 1+ Years' experience in a customer service call center position. 1+ Years' Sales experience (preferably soft sales) or upselling in a customer service environment is required.

div class="job-description-container" div id="app-interaction-badges" div class="badge" data-controller="tooltip" title="This company contacts applicants fast, usually within 24 hours." i class="fa fa-clock-o"/i span Replies within 24 hours/span /div /div div class="benefits" divstrong Benefits:/strong/div ul li 401(k) matching/li li Bonus based on performance/li li Competitive salary/li li Employee discounts/li li Free uniforms/li li Opportunity for advancement/li li Paid time off/li li Training amp; development/li /ul /div div class="trix-content" div Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!/divdiv As a Customer Service Representative at Mosquito amp; Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services./divdiv If you're committed to excellent customer service and enjoy helping others, this is a great opportunity for you! /divdiv /divdivstrong Essential Duties and Responsibilities:/strong/divdiv /divul li Greet customers in a courteous, friendly, and professional manner using agreed upon procedures./li li Answer customer calls and provide general information regarding product pricing, availability, and order details./li li Responsible for achieving an acceptable conversion rate of inbound prospective customer call to customers./li li Communicate effectively with service technicians, managers, and customers to ensure high quality and timely expedition of customers./li li Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours./li /uldivbr//divdiv /divdiv /divdivstrong Requirements:/strong/divdiv /divul li High School graduate / GED/li li Strong communication skills - verbal and written /li li Proficiency with the all Microsoft Office platforms /li /uldiv /divdiv /divdivstrong Perks:/strong/divdiv /divul li Paid training/li li Work life balance/li li Competitive compensation/li li Commission plus hourly pay/li li Healthy approach to work/life balance/li li 401K/li li Paid time off amp; paid holidays/li li Employee benefit programs available/li /uldiv /divdiv /divdivstrong About Us:/strong/divdiv Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind./divdiv /divdiv /divdivstrong Join our team today!/strong/divdiv /divdivem By applying to this position, I understand that I am applying to work at a location that is owned and operated by an independent franchisee, not Mosquito Authority Corporate. I acknowledge that each independent Mosquito amp; Pest Authority franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Mosquito Authority Corporate is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees./em/div /div pFlexible work from home options available./p div class="job-compensation" Compensation: $15.50 - $21.50 per hour /div br/br/br/ div class="account_description" h1 style="color: #00263d;text-align: left;"WHO YOU ARE/h1 p style="text-align: left;"1. Enjoy working outdoors/p p style="text-align: left;"2. Self-starter and highly motivated/p p style="text-align: left;"3. Can work independently/p p style="text-align: left;"4. Enjoy engaging with clients /p p style="text-align: left;" /p h1 style="color: #00263d;text-align: left;"WHO WE ARE/h1 p style="text-align: left;"1. Nationally recognized brands/p p style="text-align: left;"2. Competitive pay/p p style="text-align: left;"3. Safe working environment/p p style="text-align: left;"4. Team atmosphere/p p style="text-align: left;" /p p style="text-align: left;"Our mission is simple:/p p style="text-align: left;"emstrong Help protect families from mosquitoes, ticks and other pests and the diseases they carry/strong/em./p p style="text-align: left;"The best part? There's no experience needed! You will be provided with expert training when you join our team. Enter your zip code to see opportunities to strongjoin our team/strong in your area./p p style="text-align: left;" /p /div br/ div class="disclaimer-v2" p style="font-size:8pt;"em This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority / The Pest Authority Corporate. /em/p /div /div

Responsibilities Participate in ongoing Family Services program development and delivery. Provide clinical, coaching, and other services that maintain psycho-educational environment for participants. Provide training experiences and general education for family members of individuals impacted by mental health and substance use challenges. Facilitate and maintain responsibility for contacting family members and support person(s) when appropriate. Delivery of Care: provide clinical and/or coaching services and education to Family Services program participants according to the HBFF's standards of care, policies, and procedures. Service Innovation: participate and contribute to program development content, updates, and delivery standards, as directed by Regional Supervisor. Internal & External Engagement: at the direction of Regional Supervisor, represent Hazelden services to various audiences to ensure consistent knowledge regarding services, processes and participation. 60% weekday 9am - 5pm, 40% nights and weekends and up to 20% travel are expected for the role. This position would require work at both Plymouth and Center City. Qualifications Required Qualifications: Bachelor's Degree in Human Behavior, Counseling, Child Development or a related field Alternatively, Associates degree plus 5 years of related work experience Minimum of three years' experience working with children and/or family members Independent Mental Health License: LMHC, LMFC, LCSW, LPC, LPCC, LMFT, APCC, LADC, or CADC/LCADC Minimum of two years' experience working in Addiction Treatment & Recovery field Proficiency with technology and computer skills to document in an electronic health record system, attend virtual meetings, and manage outlook emails and calendars Current CPR certification or obtain within 30 days (fully remote work employees exempt). Certification must be from American Red Cross or American Heart Association. Preferred Qualifications: Spanish fluency Overview The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs. What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope. Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work. We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including: Competitive Health, Dental and Vision Plans Retirement savings plan with employer match Paid time-off Tuition reimbursement The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Salary new (max and min) USD $64,361. 00 - USD $82,239. 00 /Yr.

About Passport: At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping-enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences. You're excited to join a small but mighty team of three and to build trusting relationships with our customers, direct-to-consumer e-commerce brands and 3PL fulfillment centers. You will be the first point of contact post sale and ensure a seamless onboarding experience with Passport. You love working directly with customers, project managing onboardings, liaising between teams, and iterating on processes to help us work smarter not harder. To you, it's about improving the overall customer experience and helping all teams succeed. The Onboarding Specialist role is a critical ingredient in ensuring our customers understand how to fully utilize Passport to grow internationally. What You'll DoMake it your mission to create an exceptional Passport experience for our customers, post sale onwards Build relationships with key customer stakeholders Understand customer pain points to help create tailor-made shipping strategies Project manage concurrent onboardings (brand and 3PLs) and communicate progress internally and externally Work closely with 3PL success team to ensure a seamless experience for shared customers Collaborate on scaling internal processes and workflows for successful customer onboardings, and work cross-functionally within Passport to deploy them Become an expert on the Passport product, while keeping up with industry trends and news You have many of the following…1-3 years onboarding experience or applicable work in project management Comfortable with significant customer interaction and strong interest in building relationships Self-motivating team player who can work cross-functionally and multi-task Excellent organizational skills and project management experience Strong written and verbal communication skills, and the ability to describe complex problems clearly and concisely to different audiences Prioritize customer experience with a focus on customer happiness Express empathy and the ability to take initiative on doing the right thing for the customer Creative problem solving skills that you want to apply in an ever-evolving environment Resourceful - you might not have all the answers, but you know how to find them or who to ask for help Bachelor's degree or equivalent experience Located in North America time zone A sneak peek into our perks & benefits: - Competitive cash and equity packages - Travel & Expenses funds for company events - 100% remote work environment #LI-Remote - Paid Time Off - Paid Parental Leave - Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip 'n paints! - Quarterly team (virtual) gatherings and annual team offsites - Learning & Development Fund for upskilling or products to improve your day-to-day work life - One time remote work stipend to up your WFH game - Teammates around the world in 8 different time zones!

div class="job-preview-details" div class="vertical-padding" div Full-time/div /div div class="job-listing-header"Description/div divpstrong Call Center Representative/strong/ppstrong Classification: /strong Non-Exempt/ppstrong Level: /strong Tier I/ppstrong Salary Range: /strong$17.50 to $21.00 with monthly incentive potential ($180.00 to $1250.00 per month)/ppstrong Reports to: /strong Director of Operations/ppstrong Compensation and Benefits/strong Are you ready to avoid working in the big corporate world where you are just an employee known by your badge number? Asset Protection Unit (APU) is a 20+ business located near downtown Amarillo, Texas. We are looking for individuals that want to be treated like family and be part of a team where everyone's voice is heard! APU is growing and there is lots of room for advancement! APU offers monthly incentives which this past year averaged 24% of a person's hourly rate. In addition, APU offers a full suite of benefits for full time employees, including:/pulli Medical/lili Dental/lili Vision/lili Life/lili LTD/lili Generous 401k contributions (Automatic 3% to 5% Annually)/lili Starting Paid Time Off (PTO) 15 days your first year (earned per pay period)/lili Holiday pay with time off to spend with your non APU family/lili Historical Christmas Bonus Payments/lili Monthly 15 Minute Chair Massages/lili Fun Committee Activities/lili Work from Home opportunities /li/ulp Apply now, join our growing family. /ppbr//ppstrong To be considered for this role, please complete the Predictive Index Assessment at:/strong ****************************************************************************** /ppstrong /strong/pp strong Summary/Objective /strong This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients that APU represents. This position is primarily an outbound calling role in a fast-paced working environment./pp Our culture is built on being polite, persistent, and proactive, and any candidate seeking a job at APU must adopt these core principles. /ppstrong Responsibilities/strong/pulli Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments./lili Persistent at problem solving and escalated appropriately. /lili Proactively making contact and responding both verbally and in writing with providers. /lili Responsible for maintaining and accurately updating in the operating system, to include: points of contact, adding or creating notes, recovery stages, etc. /lili Perform administrative duties to include: creating notes, researching overpayments, sending emails/faxes, etc. /lili Basic level of polices amp; procedures/lili Positively respond to coaching, mentoring and feedback. /lili Ability to work in a fast-paced and team environment. /lili Achieve daily, weekly, and monthly recovery goals and metrics. /li/ulpstrong Competencies/strong/pulli Ability to perform the essential job functions/lili Professionalism/lili Communication Proficiency - written and verbal communication/lili Customer/Client Focus/lili Problem Solving/Analysis/lili Able to multitask/lili Teachable/lili Committed to the mission of the company/lili Dedicated to the core values of the company /li/ulpstrong Supervisory Responsibility/strong/pp This position has no supervisory responsibilities./ppstrong Required Education and Experience/strong/pulli High School Diploma or equivalent./lili Possess excellent computer skills/lili Possess excellent interpersonal skills, oral and written communication skills/lili Be able to work independently/lili Be detail oriented, accurate and precise in completing the tasks associated with the position/lili Intermediate Windows amp; MS Office Skills are mandatory./li/ulpstrong Preferred Education and Experience/strong/pulli Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing./lili Call center experience/lili Customer service experience/lilihave Mainframe, “green screen” experience or similar systems/lili Have expert knowledge of Microsoft Excel, Word amp; Outlook. /li/ulpstrong Additional Eligibility Qualifications/strong/pulli Passing of skill test will be required./liliem Must attend all days of onboarding training. If unable to attend all days of the training which are held in the first 30 days, the applicant will be rescheduled for the next available training. If unable to attend all days of the rescheduled training, the employee will be released from employment./em/li/ulpbr//ppstrong Work Authorization/strong/pp Candidates selected will be subject to a pre-employment background investigation (drug test, credit check, reference verification) and skills test./ppstrong Work Environment/strong This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./ppstrong Other Duties/strong Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. /ppstrong Compensation and Benefits/strong There will be an attractive compensation package that is commensurate with experience. APU offers a full suite of benefits for full time employees. Those benefits include medical, dental, vision, life, LTD, 401k, PTO and holiday pay. Join our growing team based exclusively in Amarillo, Texas./ppstrong Position Type/Expected Hours of Work /strong This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position requires 40 hours per week with some time outside of the normal hours./ppstrong Travel/strong No travel is expected for this position./ppstrong Physical Demands/strong The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./pp While performing the duties of this job, the employee is regularly required to talk or hear. The employee will be required to sit for extended periods of time and is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./pulli This position requires sitting over 66% of the time./lili This position requires Visual Acuity at 20 inches (or less) over 66% of the time./li/ulpstrong AAP/EEO Statement /strong APU is an affirmative action/equal opportunity employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, disability status, genetic information, protected veteran status or any other characteristic protected by federal, state or local law. /ppbr//p/div /div

Full-time, Part-time Description A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

Full-time, Part-time Description A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** - Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve - Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics - Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates - Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales - Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion - Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans) - Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes - Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins **What We Look For in a Candidate** - Experience: 3+ years customer success or account management experience - Education Level: Bachelor's Degree or equivalent work experience - Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity - Excellent communication and interpersonal skills with ability to build relationships within customer accounts - Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf - Technical aptitude to learn data networking technologies, products, and features - A high level of accuracy and attention to detail with good organizational capabilities - Ability to interpret customer data points and insights, prioritize and respond accordingly - Prioritize and manage multiple workstreams and task lists with strong time management skills - Ability to quickly learn various software, web-based platforms, and systems in accessing data - Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-JB1 **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337825 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 04/19/2025

Dallas Area Habitat is seeking a Stewardship Support Specialist to support the work of the Development Team and the Dallas Habitat Mission. The Stewardship Support Specialist will be responsible for supporting the Development Team's efforts in three (3) key areas: Fundraising and Stewardship, Gift Processing, Reporting and Data Management. This position reports directly to the Chief Development Officer (CDO). Environment: This position is a hybrid role, working 3 days in office and 2 days working from home. Essential Duties and Responsibilities Fundraising and Stewardship: Assist in the creation and implementation of annual fundraising plans, goals, and strategies. Maintain and update donor records and communication systems (e.g., CRM database). Coordinate and execute donor stewardship activities such as thank-you letters, recognition programs, and donor appreciation events. Create and maintain an organized stewardship calendar. Ensure accurate donor information is available for the organization's website, social media platforms, and email communications. Provide event support, prior to and day of event. Support board meetings as needed. Gift Processing and Tax Receipts : Accurately process incoming donations, including cash, checks, and online gifts. Ensure timely and accurate issuance of tax receipts to donors in compliance with IRS regulations. Lead communication and tracking activities, including the execution of gift recognition. Maintain detailed records of donor gifts and acknowledgments, ensuring all data is correctly entered into the donor management system. Collaborate with the Finance team to ensure the correct allocation and deposit of gifts. Reconcile donations between the fundraising database and financial records. Reporting and Data Management : Track and analyze fundraising performance, providing regular reports on goals, donations, and donor engagement. Maintain accurate donor and prospect data, ensuring the CRM database is updated regularly. Assist in preparing financial reports for board meetings and donor presentations. Develop organized and accurate methods to track measurements and data. Perform other duties as assigned. Qualifications: Bachelor's degree. Minimum of 3 years of experience in nonprofit development, fundraising, or a related field. Strong written and verbal communication skills. Strong organizational and planning skills. Strong analytical skills to support tracking fundraising performance responsibility. Knowledge of gift processing systems and IRS guidelines for charitable giving. Ability to manage multiple tasks and deadlines in a fast-paced environment. Proficiency in Microsoft Office Suite and donor management software. Salesforce knowledge is a plus. Ability to meet deadlines and demonstrate attention to detail. Ability to work both independently and collaboratively with a team as needed. We offer a full benefits package with medical, dental and vision. Life and short time disability is company paid. Benefit offerings include: Medical, dental and vision insurance Company paid disability insurance Twelve paid holidays 3 weeks paid time off Retirement plan with Company match New Home Owner - Welcome Home Program Factors to be considered for this role include experience, knowledge and relevant abilities to perform the essential duties referenced above. All interested parties are encouraged to apply at the Dallas Area Habitat for Humanity career page.

Stewardship Support Specialist Dallas Area Habitat is seeking a Stewardship Support Specialist to support the work of the Development Team and the Dallas Habitat Mission. The Stewardship Support Specialist will be responsible for supporting the Development Team's efforts in three (3) key areas: Fundraising and Stewardship, Gift Processing, Reporting and Data Management. This position reports directly to the Chief Development Officer (CDO). Environment: This position is a hybrid role, working 3 days in office and 2 days working from home. Essential Duties and Responsibilities Fundraising and Stewardship: Assist in the creation and implementation of annual fundraising plans, goals, and strategies. Maintain and update donor records and communication systems (e.g., CRM database). Coordinate and execute donor stewardship activities such as thank-you letters, recognition programs, and donor appreciation events. Create and maintain an organized stewardship calendar. Ensure accurate donor information is available for the organization's website, social media platforms, and email communications. Provide event support, prior to and day of event. Support board meetings as needed. Gift Processing and Tax Receipts: Accurately process incoming donations, including cash, checks, and online gifts. Ensure timely and accurate issuance of tax receipts to donors in compliance with IRS regulations. Lead communication and tracking activities, including the execution of gift recognition. Maintain detailed records of donor gifts and acknowledgments, ensuring all data is correctly entered into the donor management system. Collaborate with the Finance team to ensure the correct allocation and deposit of gifts. Reconcile donations between the fundraising database and financial records. Reporting and Data Management: Track and analyze fundraising performance, providing regular reports on goals, donations, and donor engagement. Maintain accurate donor and prospect data, ensuring the CRM database is updated regularly. Assist in preparing financial reports for board meetings and donor presentations. Develop organized and accurate methods to track measurements and data. Perform other duties as assigned. Qualifications: Bachelor's degree. Minimum of 3 years of experience in nonprofit development, fundraising, or a related field. Strong written and verbal communication skills. Strong organizational and planning skills. Strong analytical skills to support tracking fundraising performance responsibility. Knowledge of gift processing systems and IRS guidelines for charitable giving. Ability to manage multiple tasks and deadlines in a fast-paced environment. Proficiency in Microsoft Office Suite and donor management software. Salesforce knowledge is a plus. Ability to meet deadlines and demonstrate attention to detail. Ability to work both independently and collaboratively with a team as needed. We offer a full benefits package with medical, dental and vision. Life and short time disability is company paid. Benefit offerings include: Medical, dental and vision insurance Company paid disability insurance Twelve paid holidays 3 weeks paid time off Retirement plan with Company match New Home Owner - Welcome Home Program Factors to be considered for this role include experience, knowledge and relevant abilities to perform the essential duties referenced above. All interested parties are encouraged to apply at the Dallas Area Habitat for Humanity career page.

RESPONSIBILITIES: Oversee all E-Commerce customer service activities, including responding to inquiries via email and phone, ensuring prompt follow-ups for customer satisfaction, and managing returns and shipping claims. Monitor and update online marketplaces, maintain performance ratings, and support order fulfillment, including local pickups. Collaborate with department leaders to address quality control issues and provide performance feedback. Offer administrative support to the E-Commerce management team and fill in for team members as needed, while adhering to company policies and procedures. DUTIES Responsible for all activities related to E-Commerce customer service. Responds to customer service inquiries through email/phone and follow-up to ensure customer satisfaction. Facilitates the scheduling, picking and handling of local pickup orders. Monitors online marketplaces and update marketplaces as required. Provides guidance to other Managers and Coordinators regarding staff performance with production quality and/or other performance deficiencies that arise from customer reports. Works with department leaders to correct quality control issues to increase customer satisfaction. Processes daily returns. Processes all shipping claims. Monitors online marketplace performance rating to ensure we achieve company expectation. Provides administrative support for the E-Commerce management team regarding customer service, reporting and order fulfillment. Provides detail-oriented customer service through accurate and efficient work. Fills in for other E-Commerce associates as needed or during absence. Maintains and adhere to all company and departmental policies and procedures. Performs other duties as assigned. POSITION REQUIREMENTS: Minimum Qualifications High school diploma or equivalent. Must have excellent organizational skills. Must be an excellent communicator, both verbally and in writing. Must be familiar with online marketplaces like eBay and Amazon. Must exhibit a professional image and positive attitude consistently. Must be able to continually provide feedback for process improvements. Must be able to meet daily goals and timeliness with minimal supervision. Must be a reliable team member who is aware of the work needs of others. Must be proficient with standard office software, email, and telephone systems. Must be able to effectively manage inquiries, follow up with customers, and support order fulfillment promptly and professionally. Preferred Qualifications Experience providing administrative support in various E-Commerce roles. Demonstrated experience in customer service in an E‑Commerce or online retail environment. Proven ability to monitor performance metrics and address quality control issues collaboratively. Physical Demands: Mobility: Must be able to navigate warehouses, including walking and standing for long periods. Lifting Requirements: Must be able to lift or carry donation containers and jewelry weighing up to 25 pounds. Posture & Movements: Prolonged periods of sitting, with frequent use of hands and fingers for typing, mouse usage, and handling small objects. Must also be able to reach, bend, stoop, and climb ladders or stairs as necessary. Manual Dexterity: Must be able to operate standard office equipment, handle small jewelry items and operate digital tools necessary for E-commerce operations. Vision Requirements: Must possess accurate close-up vision is necessary for detailed inspection, photography, computer and digital work. Communication: Requires consistent verbal and written communication, including video calls, phone calls, and email correspondence with team members, vendors, and customers. Working Conditions: Work is performed in a warehouse environment with exposure to varying temperatures and moderate noise levels. May occasionally be exposed to dust and odors from inventory items. Use of personal protective equipment (PPE) as required by safety protocols. Flexible work schedule, including potential evening or weekend shifts during peak operational periods. WHAT WE OFFER: In addition to pay and benefits, you will receive valuable training and experience. Best of all, when you come to work, you'll know that your efforts make a meaningful difference in countless lives and communities. Join the Goodwill team and you will find more than a job…You will find a career with a cause! To learn more about our company and team, please visit our website: ******************** Rappahannock Goodwill Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. At Rappahannock Goodwill Industries, we don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our team and the communities we serve. We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.

Full-time, Part-time Description A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

Full-time, Part-time Description A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative/Cashier provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability