Dispatch assistant job description

Current Living Spaces Employees: Please apply via your internal Workday Account.

At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you'll find Team Members who have started and grown their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space.

We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.

Position Summary
Monitors scheduled deliveries from the time trucks are dispatched from the Distribution Center until the entire route is completed. Routinely communicates with Dispatch and contract delivery groups regarding deliveries. Keeps customer informed concerning the status of their deliveries, by placing phone calls when necessary. Completes billing daily, also sends end of day reports on daily basis.

Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Tracks all deliveries Contacts customers that are scheduled for delivery verifying addresses and phone number prior to delivery.Contacts customers when deliveries are running behind schedule or for any other issues Communicates with contract drivers

Communicates with call center concerning delivery issues
Receives incoming calls from delivery drivers calling in Works with contract groups concerning delivery, claims, and billing Completes daily invoicing deliveries Uses good judgment regarding business decisions in favor of Living spaces and customer relations Completes daily end of day reports Meet company standards for productivity

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Knowledge -. Effective memory skills, good hand eye coordination, dependability, ability to follow directions and a strong willingness to learn.Mental Effort - Above average concentration, above average memory; taking into consideration the amount of responsibility and product, above average time pressure and decision making Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings. Writes clearly and informatively.Team Work - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Diversity & Ethics - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; follows policies and procedures; completes administrative tasks correctly and on time.Initiative - Volunteers readily; undertakes self-development activities.Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Qualifications
Other Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
High school diploma or general education degree (GED).Working knowledge of computerized applications (Word processing, spreadsheets, email),

Skills and Qualifications: A positive and pleasant personality, verbal communication, professionalism, sensitivity to confidential matters, organization team work. Good customer service, and problem skills.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Math Ability: Ability to perform simple mathematical calculations.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates and Training: No Certifications Needed.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; climb or balance and stoop, kneel, bending knees, crouch, or crawl, site with ability to distinguish color. The employee is regularly required to sit.

Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.