Find The Best Dispatch Assistant Jobs For You

Where do you want to work?

0 selections

Top Dispatch Assistant Skills

Below we've compiled a list of the most important skills for a dispatch assistant. We ranked the top skills based on the percentage of dispatch assistant resumes they appeared on. For example, 24.0% of dispatch assistant resumes contained dispatch drivers as a skill. Let's find out what skills a dispatch assistant actually needs in order to be successful in the workplace.

Want to find jobs that match your skillset?
Get recommendations that fit your preferences and skillset. We’ll recommend jobs that fit your skills and key steps to help you stand out to employers. Answer a few questions and get started.
The six most common skills found on Dispatch Assistant resumes in 2020. Read below to see the full list.

1. Dispatch Drivers

high Demand

A dispatch driver is someone who delivers packages and items to a particular sender through a vehicle. They usually focus on transporting and providing various goods and products wherein they travel from one area to another. Some of a dispatch driver's skills include tracking the receiver's record, running an inventory, taking pictures to ensure that products are delivered safely, with no damage, and on scheduled time.

Here's how Dispatch Drivers is used in Dispatch Assistant jobs:
  • Dispatch drivers/route messengers/process servers on a daily basis.
  • Dispatch drivers to various locations, set up drop off and pick up appointments, data entry, answer phone's.
  • Dispatch drivers to pick up freight from the ports, make delivery appointments, call the ports for empty returns.
  • Assist drivers when needed, enter bill of ladings, assist dispatchers when needed, contact clients.
  • Assist drivers and company representatives with any issues with trucks, route, load, or appointments.
  • Track drivers on GPS and dispatch drivers to pick up shipments.
  • Assist drivers with loading and off loading issues.
  • Dispatch drivers pickup calls as they come in.
  • Dispatch drivers, route calls and handle customers.
  • Dispatch drivers to drop off location.
  • Assist drivers with delivery issues.
  • Assist drivers when theres a shortage in freight for OS &D
  • Negotiate freight prices with brokers Dispatch drivers Data entry
  • Dispatch drivers Setting appointments Giving directions to drivers Assisting dispatcher Communication with brokers

Show More

2. Data Entry

high Demand

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how Data Entry is used in Dispatch Assistant jobs:
  • Implemented quality customer service and detailed data entry for clients regarding policies inquiries.
  • Provided data entry with customer information and documentation.
  • Answer eight line telephone system, Give driver advances, Balance commission statements, Data entry, Trip lease payoffs
  • Perform data entry tasks including dispatches, driver payouts, customer billing and fuel charges.
  • Verify confirmations, answering multiple phone lines, filing, copying and data entry.
  • Job Duties: Included Filing Papers, answering phones, data entry & Customer Service
  • Worked with IT department, discussed and gave input on new data entry system.
  • Handled switchboards, paper work, data entry and processed customer payments.
  • Performed several data entry functions to support internal driver logs.
  • Answered phones, addressed problems and completed data entry.
  • Maintained data entry in client services management software.
  • Order entry and Data entry.
  • Skilled in computer data entry.
  • Performed computer system data entry and vehicle barcode scanning for inventory management.
  • Scheduled and notified drivers of work assignments Performed data entry functions to support and update internal driver logs.
  • Performed administrative duties including data entry, filing, and directing calls on a multi-line telephone system.
  • Prepare transport delivery documents via data entry and mail processing Sort and package prior to shipping operations
  • gate operator, data entry, and truck / chassis inspections.
  • Block, Inc. - Data Entry/Administrative Assistant General Administrative duties.
  • Handle all incoming calls Data entry and DOT filing.

Show More

3. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Dispatch Assistant jobs:
  • Assisted dispatchers in a customer service/support capacity to insure the completion of the delivery process.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve deliveries and customer service.
  • Dedicated to being adherent to policy and procedure to ensure quality customer service.
  • Provided administrative support and customer service support to Terminal Management.
  • Provided customer service and ensured precise filing of customer information.
  • Demonstrate excellent customer service skills when interacting with customers.
  • Maintain professionalism and provide outstanding customer service.
  • Recognized numerous times for Exceptional Customer Service.
  • Provided exceptional customer service via telephone.
  • Perform customer service by receiving orders, answering phones, communicating schedules, providing order confirmation, and receiving payment information.
  • Perform customer service duties that encompass: tracing shipments, scheduling delivery appointments and freight pickups, and resolving inter-office issues.
  • Provide customer service to all clients including placing orders, reviewing purchase orders and ensuring all shipments are on schedule.
  • Provided customer service using a Data System computer to include billing, customer inquiries, and verification of delivery times.
  • Scheduled drivers and requests, recorded activities, provided timely customer service, and met productivity and quality goals.
  • Interact with customers to maintain exceptional customer service -Maintaining a calendar in Outlook for the Head of Operations.
  • Excelled in handling a variety of customer service and administrative tasks and resolving customer issues with expediency.
  • Provided excellent customer service to students and guests and resolved any issues concerning housing or facilities.
  • Provided logistical assistance and customer service for last stop white glove delivery to high end customers.
  • Trained New Staff Members on Dispatch Protocols, Safety Regulations, and Customer Service Best Practices.
  • Dispatched technicians, cleared customer service calls, and meticulously input proper charges for billing.

Show More

4. Emergency

high Demand

An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

Here's how Emergency is used in Dispatch Assistant jobs:
  • Received emergency road calls from customers and processed information in order to initiate roadside assistance.
  • Executed daily operations of scheduling trips for both ambulate and emergency ambulance assistance.
  • Dispatched emergency roadside assistance to customers in current vehicle rentals.
  • Received emergency calls and dispatched appropriate agencies as needed.
  • Dispatched emergency roadside assistance to customers experiencing equipment failure.
  • Deliver materials to locations in emergency delivery situations.
  • Assisted clients nationwide obtain emergency roadside service.
  • Determine the nature and locations of an emergency as well as determine priorities in accordance with established procedures and protocol.
  • Advise public on emergency procedures; determine if a dispatch is necessary; and give referral information on other agencies.
  • Answered all emergency and non emergency calls, wrote expedite/supplement reports and entered all call information into AS/400 System.
  • Receive emergency road calls from customers and enter calls in the system to initiate roadside assistance as needed.
  • Assisted in receiving emergency calls from the public requesting police, fire, medical or other emergency services.
  • Answered 911 and non emergency calls, dispatched Animal Control during closed hours of operation.
  • Maintain status and location of all Emergency Medical Vehicles and personnel at all times.
  • Dispatch and Provide emergency service to stranded customers in need of Roadside assistance.
  • Plan, organize and prioritize the operations of the local Emergency Dispatch Center.
  • Dispatched tow trucks, locksmith or any type of roadside emergency services.
  • Remain calm and effective under heavy work loads and in emergency situations.
  • Answer high volume 911 emergency and non-emergency calls for police assistance.
  • Receive and dispatch 911 emergency calls.

Show More

5. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Dispatch Assistant jobs:
  • Managed delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
  • Assist the dispatcher with paperwork, directing phone calls to designated drivers, sorting /verifying call/service logs for each drivers payroll
  • Assisted dispatcher, processed new client contracts, processed payroll checks, maintained time cards and various administrative responsibilities.
  • Maintained Excel spreadsheets for Drivers daily logs, DOT inspections, and Owner/Operators Maintenance Reports necessary for Payroll submission.
  • Take care of all the driver's logs and entered logs into NovaTime for payroll.
  • Assist all employees with any questions or problems varying from payroll disputes to complaints.
  • Process payroll in database, prepare for benefits meeting and complete new hire packets.
  • Manage 250+ drivers (Payroll, Vacation schedules and Disciplinary actions).
  • Collect and tabulate time cards before sending to payroll service.
  • Entered payroll information, for technician payment and billing purposes.
  • Process payroll runs for the local crews each week.
  • Entered Helpers/Drivers daily time worked into AS-400 payroll system.
  • Ensured payroll and reports were submitted within set deadline.
  • Assisted the office with the preparation of payroll.
  • Completed payroll and calculated employee pay.
  • Processed all driver payroll and paperwork.
  • General Book keeping and filing Payroll processing
  • Entrusted with Payroll and Head of Human Resources Handled all disputes and address them in a timely and organized matter.
  • Assist with line haul dispatch, payroll etc.
  • Distribute payroll checks amongst employees.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. LTL

high Demand

Here's how LTL is used in Dispatch Assistant jobs:
  • Make pier appointments for drivers to turn in and pick up freight Request com- checks Request LTL rates for various carriers
  • Operated FedEx National LTL shipping system efficiently and accurately.
  • Requested pickups from various LTL carriers with customer approval.
  • Oversee the overall logistics and scheduled shipments; on average monitoring of 25 inbound/ outbound containers (15 LTL daily).
  • Organized brokerage trucking for expedited, LTL, dry van and specialized equipment, based on client needs.
  • Provide quality service for the largest LTL provider in the U.S.

Show More

7. Email

high Demand

Here's how Email is used in Dispatch Assistant jobs:
  • Entered every delivery order coming in via fax, email and/or computer fax into the internet based company specific program.
  • Contacted customers regarding lists, drawings, schedules, addresses, and site contacts via email and telephone.
  • Request daily empty pick up/return location with the steamship line via email, website, and telephone.
  • Retrieved job orders from Email, teletype and phone orders from various departments throughout the College.
  • Process incoming Delivery Orders via email.
  • Updated delivery ETAs via email.
  • Corresponded with Coordination Department & Maersk Sealand via email or telephone.

Show More

8. Outbound Calls

high Demand

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how Outbound Calls is used in Dispatch Assistant jobs:
  • Screen, direct and/or handle all incoming and outbound calls, correspondence and e-mails in a professional and timely matter.
  • Place outbound calls to listed Service Providers to secure appropriate assistance with roadside services or a tow.
  • Take inbound and outbound calls and set appointments for Adjusters to inspect the automobile and property
  • Provide lower handle time by increasing agent's availability when answering inbound calls to dispatch.
  • Placed outbound calls to service providers to secure tow and roadside assistance.
  • Received inbound calls from customers regarding issues with U-Haul equipment.
  • Place outbound calls to for status and clarification purposes.
  • Received inbound calls from customers requesting roadside help.
  • Answered inbound calls in a prompt professional manner Locating contracted providers to assist disabled motor homes.
  • Handled routine customer problems and questions in a timely manner and pleasantly answered inbound calls.
  • Dispatched inbound and outbound calls from Detroit Police Impounded vechicles.
  • cost, eta, pricing, type of vehicle needed etc) by way of Inbound/Outbound calls.

Show More

9. CAD

high Demand

Here's how CAD is used in Dispatch Assistant jobs:
  • Used CAD to enter calls for service, log mileages,dispatch/monitor units, enter notes, etc.
  • Utilized CAD system to expedite and prioritize transports under non-emergency and emergency time constraints.
  • Used software tools including: CAD system Questioned callers to determine location, nature of problem, type of response needed.
  • Operate CAPERS CAD system to dispatch appropriate units and relay information, also to check status of units in the field.
  • Dispatched 9-12 non emergency transport and vans daily, answered emergency and non emergency phone daily and input calls into CAD system
  • Keep up with the information via Cad card, such as when they arrived and what happened while they were there.

Show More

10. Transportation Services

high Demand

Here's how Transportation Services is used in Dispatch Assistant jobs:
  • Responded request by dispatching ambulance, police assistant, fire department, tow service, transportation service to designated location.
  • Provided transportation services to fulfill Air Force mission requirements per regulations and timelines.

Show More

Find which skills are in demand

Skill Page Callout

Jobs With Trending Skills

11. Computer System

high Demand

Here's how Computer System is used in Dispatch Assistant jobs:
  • Responded to service requests by phone from tenants at various properties, and entered information into computer system.
  • Entered the driver s arrival and departure times from pickups and stops into the computer system.
  • Updated computer system when drivers left and returned in order to keep warehouse inventory.
  • Train new personnel on security protocol and computer systems, including IMC.
  • Enter calls into computer system to be dispatched to deputies.
  • Receive customer orders and enter them into computer system.
  • Entered delivery status and updates into the computer system.
  • Processed invoices, prepared and deposited bank statements Managed flow of paperwork, processed forms into computer system and filed records.
  • Enter Exception Pay log into the computer system Review Driver Pay statements with Dispatch sheets to insure accurate driver pay.
  • entered load information into computer system using Prophesy from creation of load to payment of driver for all accounting purposes.
  • Dispatch work orders for Bellman through MAXIMO computer system Guest service assistant for Disney's Magical Express luggage tracking
  • Assist the accounts manager with billing and payables, and do minor tech support with our computer systems

Show More

12. High Call Volume

high Demand

Here's how High Call Volume is used in Dispatch Assistant jobs:
  • Train Call Takers in high call volume Call Center environment.
  • Managed high call volume in a professional manner, using excellent communication skills; de-escalated potential client issues.

Show More

13. ETA

high Demand

Here's how ETA is used in Dispatch Assistant jobs:
  • Communicated with customers daily: Accepting and rejecting offered loads, providing ETA, and driver location.
  • Communicated with dispatchers in order to arrange or set up orders and transport, and to obtain information on ETAs.
  • Call in affiliates/ in-house offices for ETAs.
  • Managed customer service satisfaction by providing updated eta and location of drivers.
  • Experienced with keeping customers updated with accurate ETA information.
  • Communicated with vendors regarding tow availability and ETA.

Show More

14. Communication

high Demand

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how Communication is used in Dispatch Assistant jobs:
  • Demonstrated ability and superb communication skills with drivers on transport via telephone and radio.
  • Maintained proper radio communication with drivers and stayed familiar with assigned territory.
  • Initiated shift turnover report to continue communication of unresolved issues.
  • Assisted dispatcher and facilitated communication process with drivers.
  • Maintained communication with employees regarding inventory needed.
  • Perform and maintain excellent communication.
  • Maintain ongoing communication with plant foremen and loaders to ensure timely loading of customer's trucks.
  • Contributed to the increase in sales by maintaining good communication relationships with clients and customers.
  • Maintained communication with the clients during the repair process and assisted other dispatchers with scheduling.
  • Direct communication with customers, dispatchers, dealers, and account representatives.
  • Demonstrate solid verbal communication skills and strong attention for detail.
  • Maintain open communication with employees, guests and other departments/properties.
  • Frequent communication with Delta Reps, Customs & Border Patrol.
  • Maintain radio communication with aircraft that have been dispatched.
  • Define and achieve client needs through one-on one sessions and on-going communication with Technicians and or dispatchers.
  • Clear and concise communication was continuous with department managers, employees, and primarily customers.

Show More

15. Customer Complaints

average Demand

Here's how Customer Complaints is used in Dispatch Assistant jobs:
  • Communicated customer complaints, request and feedback to management.
  • Resolve customer complaints and communicate to the manager.
  • Handled customer complaints and resolved issues in a timely manner.
  • Dispatched roadside assistance calls to contracted vendors Elevated Customer Complaints Administrative support
  • Responded to written and telephone requests from clients/customers to obtain facts regarding customer complaints or other company business.
  • Increased customer satisfaction by using active listening techniques and customer service skills to resolve customer complaints.

Show More

16. Roadside Assistance

average Demand

Here's how Roadside Assistance is used in Dispatch Assistant jobs:
  • Look up roadside assistance accounts, insurance policies, and original equipment manufacturer information to determine coverage.
  • Collected details about customers disabled vehicles for all types of roadside assistance calls.
  • Sell the roadside assistance to customers that call in without the service.
  • Answered high volume of incoming calls relating to roadside assistance.
  • Specialized in dispatching calls for Good Sam Roadside Assistance members.
  • Receive roadside assistance service requested via phone and digital.
  • Increase the customer experience by providing quality roadside assistance.
  • Dispatch vendor to handle roadside assistance for driver.
  • Handled requests for roadside assistance services.
  • Dispatched Roadside Assistance for ATT Customers.
  • helped distressed motorist seeking roadside assistance.

Show More

top-skills
What skills help Dispatch Assistants find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want. Get Started

Online Courses For Dispatch Assistants

One of the best ways to acquire the skills needed to be a dispatch assistant is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since dispatch assistants benefit from having skills like dispatch drivers, data entry, and customer service, we found courses that will help you improve these skills.

Advertising Disclosure
advertising-disclosure
Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Brilliant Customer Service: How to Impress your Customers!
udemy
4.5
(8,379)

Enhance your customer support and truly differentiate yourself from your competition!...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Customer How to Build a Customer Service Strategy
udemy
4.4
(2,933)

For you and your team to be successful in providing great customer service, start by putting your customer first...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,428)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Customer Service: Keep 'em coming back!
udemy
4.6
(1,562)

How to give the best customer service in your industry and keep those customers raving about your business...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
(487)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Customer Service English Essentials
udemy
4.6
(2,977)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...

Social Service Assistant
ed2go

Social Service Assistant...

Operations Management: Supply Chains, Products and Services
udemy
4.3
(741)

Master Supply Chain Management and Product and Service Development in Manufacturing and Service Organizations...

Customer Service: Soft Skills Fundamentals
udemy
4.5
(11,726)

How to keep your head when everyone else is losing theirs...

Customer How to Understand Customer Needs
udemy
4.4
(8,836)

Be guided on understanding the modern customer and how their needs have changed over time...

High School Diploma with Retail Customer Service Skills Training
ed2go

High School Diploma with Retail Customer Service Skills Training...

Salesforce Service Cloud Consultant Certification Course
udemy
4
(1,510)

Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App...

Administrative Assistant Fundamentals
ed2go

This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics...

Zendesk for Customer Service Agents Training Course
udemy
4.6
(488)

How to provide great customer support using Zendesk, a course for beginners...

Retail Customer Service Skills Training
ed2go

Retail Customer Service Skills Training...

20 Most Common Skill For A Dispatch Assistant

Dispatch Drivers24%
Data Entry15%
Customer Service13.2%
Emergency8.5%
Payroll3.6%
LTL3.4%
Email2.8%
Outbound Calls2.7%

Typical Skill-Sets Required For A Dispatch Assistant

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Dispatch Drivers
Dispatch Drivers
24%
24%
2
2
Data Entry
Data Entry
15%
15%
3
3
Customer Service
Customer Service
13.2%
13.2%
4
4
Emergency
Emergency
8.5%
8.5%
5
5
Payroll
Payroll
3.6%
3.6%
6
6
LTL
LTL
3.4%
3.4%
7
7
Email
Email
2.8%
2.8%
8
8
Outbound Calls
Outbound Calls
2.7%
2.7%
9
9
CAD
CAD
1.9%
1.9%
10
10
Transportation Services
Transportation Services
1.6%
1.6%
11
11
Computer System
Computer System
1.6%
1.6%
12
12
High Call Volume
High Call Volume
1.2%
1.2%
13
13
ETA
ETA
1.1%
1.1%
14
14
Communication
Communication
1.1%
1.1%
15
15
Customer Complaints
Customer Complaints
1.1%
1.1%
16
16
Roadside Assistance
Roadside Assistance
1%
1%
17
17
Service Calls
Service Calls
1%
1%
18
18
Police Reports
Police Reports
0.9%
0.9%
19
19
Delivery Appointments
Delivery Appointments
0.9%
0.9%
20
20
Customer Orders
Customer Orders
0.9%
0.9%
21
21
Appropriate Locations
Appropriate Locations
0.8%
0.8%
22
22
Direct Calls
Direct Calls
0.8%
0.8%
23
23
Dispatch System
Dispatch System
0.8%
0.8%
24
24
Daily Operations
Daily Operations
0.7%
0.7%
25
25
Customer Information
Customer Information
0.7%
0.7%
26
26
Travel Arrangements
Travel Arrangements
0.6%
0.6%
27
27
Load Information
Load Information
0.6%
0.6%
28
28
GPS
GPS
0.5%
0.5%
29
29
Corporate Office
Corporate Office
0.5%
0.5%
30
30
Telephone Calls
Telephone Calls
0.4%
0.4%
31
31
Phone Calls
Phone Calls
0.4%
0.4%
32
32
Background Checks
Background Checks
0.4%
0.4%
33
33
Weather Conditions
Weather Conditions
0.4%
0.4%
34
34
As400
As400
0.4%
0.4%
35
35
Truck Loads
Truck Loads
0.4%
0.4%
36
36
Service Orders
Service Orders
0.4%
0.4%
37
37
Two-Way Radios
Two-Way Radios
0.4%
0.4%
38
38
Two Way Radios
Two Way Radios
0.4%
0.4%
39
39
Service Vehicle
Service Vehicle
0.3%
0.3%
40
40
New Drivers
New Drivers
0.3%
0.3%
41
41
Office Procedures
Office Procedures
0.3%
0.3%
42
42
Office Supplies
Office Supplies
0.3%
0.3%
43
43
Office Machines
Office Machines
0.3%
0.3%
44
44
Address Questions
Address Questions
0.3%
0.3%
45
45
AAA
AAA
0.3%
0.3%
46
46
Quickbooks
Quickbooks
0.3%
0.3%
47
47
Insurance Companies
Insurance Companies
0.3%
0.3%
48
48
External Customers
External Customers
0.3%
0.3%
49
49
Delivery Orders
Delivery Orders
0.3%
0.3%

2,388 Dispatch Assistant Jobs

Where do you want to work?