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Become A Dispatch Coordinator

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Working As A Dispatch Coordinator

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Getting Information
  • Scheduling Work and Activities
  • Coordinating the Work and Activities of Others
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $73,852

    Average Salary

What Does A Dispatch Coordinator Do At VP Xpress

* Assign and disperse dispatches to reporting drivers based on customer demands/orders Collect and verify accuracy of driver paperwork Assist the operations manager in completing customer specific tracking/tracing, communication, and follow up/follow through Assist the safety manager with all compliance related items as assigned (i.e. driver logs, registrations, CDL s, etc) Arrange for necessary repairs in order to restore service and schedules.
* Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards Utilize existing broker/customer network to fill in gaps to position drivers in order to service customer assigned freight.
* Establish new broker relationships to hit KPI s and meet customer need/expectations Manages workforce schedules to accommodate both personnel and business needs Assist maintenance and safety team with coordination of equipment inspection/repair Responsible for active participation of technology best use, implementation, training, and reporting for both DOT mandated and Company determined.
* Monitoring after hours phones as assigned HS/GED required Associates degree in Logistics/Supply Chain or related field a plus Class A CDL helpful 1
* years fleet truck operations 1
* years + competency organizing and assigning fleet asset and labor schedules 1 year experience with telematics, EROBs, ELogs, email, TMS systems Travel: 0
* may change based on workflow demands Associated topics: city, communications, coordiator, corporate, festival, member, service, special, support

What Does A Dispatch Coordinator Do At Mettler Toledo

* Answer any customer questions via phone/email with a high level of professionalism and a sense of urgency.
* Open service tickets for incoming requests
* Provide accurate information to field employees through phone, e-mail, outlook calendar, and dispatch tool.
* Probe general service and dispatch email boxes throughout the day and respond with a sense of urgency
* Create a "clean" order that is ready to be dispatchable and has all the pertinent information the Field Engineer will need to be successful.
* Collaborate with other dispatchers/customer service reps, RSM's and other service personnel to meet the needs of our customers
* Prepare estimates when required.
* Closeout ESR's in Sales Logix once FE submits
* Document every customer interaction
* Providing timely follow-up for open service requests
* Complete any assigned e-learnings
* Data cleansing tasks
* Administrative duties
* Assist Schedulers' with their day to day activities
* Primary People Contact:_
* External Customers
* Interdepartmental Personnel
* Field Service Engineers
* Service managers

What Does A Dispatch Coordinator Do At Chem-Aqua

* Provide customer service to Chem Aqua sales representatives and their customers, sales managers, service technicians as well as internal and external contacts.
* Dispatch jobs and maintain daily schedules for Chem
* Aqua Service technicians in the Southern, Western, and Midwestern divisions.
* Daily communication via phone and/or email with sales reps and their customers, technicians and managers as required.
* Coordinate travel arrangements for service technicians as needed.
* Perform all administrative related duties such as expense reports, compliance, maintenance files, and miscellaneous requests as assigned and based off of special projects given.
* This job has no supervisory responsibilities

What Does A Dispatch Coordinator Do At Chenega Corporation

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
* Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew.
* Calls or writes the customer to insure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
* Non
* Essential Duties:
* Other duties as assigned
* Supervisory Responsibilities:
* None

What Does A Dispatch Coordinator Do At Graebel Van Lines

* Ensures driver adherence with governmental, DOT and Graebel standards and policies.
* Interacts with all members of the Central Dispatch Team, branch agents, and independent contractors in order to deliver quality service.
* Informs drivers of status regardingcurrent inspections, physicals, driver's license and annual review of driving record.
* Updates and verifies computer "Driver Trip" screen for each check call while confirming I/C's current location, activity and next check call location; Issues all driver and equipment messages.
* Verifying information in the computer reflects information receivedfrom the driver and documents in "Trip Comments" screen all move ID's once orders are given.
* Insures 100% accuracy with all check calls and all information.
* Assists with driver relations regarding concerns, needs or complaint resolution.
* Relays all shipmentinformation to the driver, including but not limited to: origin and destination information; move dates; estimated weight, cube, and net linehaul; dispatch remarks; and ServiceTrac information.
* Monitors the progress of shipments and assists in resolving any potential/current service issues.
* Coordinates shipment changes and authorizations to booking agents for accessorial charges, ensuring a follow-up call to booking agent is place 1 day afterno response for accessorial authorization.
* Maintains accurate departmental records in order to document operations including service discrepancy and trip refusal forms are accurately completed.
* This includes but not limited to On
* Time monthly reports, APU reports, ASO reports, Special Compensationagreements between Region and IC, Military reports, Watchlist reports, GFI trip cards.
* Prepares and distributes all Critical Changes to appropriate personnel insuring 100% accuracy in communication of changes to all appropriate personnel.
* Responds to After Hours emergency calls as necessary.
* Interacts with Central Dispatch personnel/agentsconcerns all SIT shipments.
* Responsible for any special projects as assigned and deemed necessary by the President of GVL, VP of Central Dispatch, or Regional Operations Manager.
* Performs other related essential duties as assigned or requested

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Dispatch Coordinator Jobs

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Dispatch Coordinator Career Paths

Dispatch Coordinator
Operations Manager Assistant Director Office Manager
Administrative Manager
6 Yearsyrs
Service Coordinator Service Manager Area Manager
Area Operations Manager
8 Yearsyrs
Project Manager General Manager Service Advisor
Assistant Service Manager
5 Yearsyrs
Specialist Security Officer Dispatcher
Dispatch Manager
6 Yearsyrs
Project Coordinator Operations Manager
Distribution Center Manager
9 Yearsyrs
Team Leader Production Supervisor Distribution Supervisor
Distribution Warehouse Manager
6 Yearsyrs
Home Health Aid Security Officer Field Supervisor
Field Operation Manager
8 Yearsyrs
Dispatch Manager Operations Manager Driver
Fleet Manager
7 Yearsyrs
Operation Supervisor Production Manager Warehouse Manager
Logistics Manager
7 Yearsyrs
Medical Assistant Office Administrator Logistics Coordinator
Logistics Operations Manager
7 Yearsyrs
Dispatch Manager Operation Supervisor Logistics Coordinator
Logistics Supervisor
5 Yearsyrs
Service Coordinator Account Manager District Sales Manager
Merchandising Manager
5 Yearsyrs
Operations Manager General Manager Technician
Service Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Terminal Manager
9 Yearsyrs
Operations/Dispatch Dispatcher Terminal Manager
Traffic Manager
5 Yearsyrs
Home Health Aid Driver Transportation Manager
Transportation Director
10 Yearsyrs
Operation Supervisor Logistics Manager
Transportation Manager
8 Yearsyrs
Project Coordinator Project Engineer Production Manager
Warehouse Manager
5 Yearsyrs
Specialist Forklift Operator Warehouse Manager
Warehouse Operations Manager
7 Yearsyrs
Medical Assistant Driver Transportation Manager
Warehouse/Logistics Manager
8 Yearsyrs
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Help others decide if this is a good career for them

Do you work as a Dispatch Coordinator?

Dispatch Coordinator Demographics

Gender

Female

55.8%

Male

43.0%

Unknown

1.2%
Ethnicity

White

61.6%

Hispanic or Latino

17.6%

Black or African American

11.0%

Asian

6.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

63.9%

French

11.1%

Chinese

5.6%

German

5.6%

Japanese

2.8%

Carrier

2.8%

Russian

2.8%

Polish

2.8%

Italian

2.8%
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Dispatch Coordinator Education

Schools

University of Phoenix

22.7%

Kaplan University

8.0%

University of Houston

5.7%

Trident Technical College

4.5%

Ashford University

4.5%

University of Utah

4.5%

Kennesaw State University

4.5%

Austin Community College

4.5%

Eastern Michigan University

3.4%

Prince George's Community College

3.4%

University of North Texas

3.4%

Hudson Valley Community College

3.4%

Miami Dade College

3.4%

Virginia Commonwealth University

3.4%

Houston Community College

3.4%

West Virginia University

3.4%

Monroe Community College

3.4%

Johnson & Wales University

3.4%

Bryant & Stratton College-Buffalo

3.4%

Union County College

3.4%
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Majors

Business

33.3%

Criminal Justice

9.5%

General Studies

5.6%

Accounting

5.6%

Communication

4.9%

Psychology

4.9%

Management

4.4%

Health Care Administration

4.4%

Marketing

3.5%

Supply Chain Management

3.0%

Medical Assisting Services

2.6%

Finance

2.3%

Computer Science

2.1%

Nursing

2.1%

Aviation

2.1%

Education

2.1%

Legal Support Services

2.1%

Political Science

1.9%

Information Technology

1.9%

Medical Technician

1.9%
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Degrees

Other

35.6%

Bachelors

34.2%

Associate

15.3%

Certificate

6.8%

Masters

5.9%

Diploma

1.2%

License

0.9%

Doctorate

0.1%
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Top Skills for A Dispatch Coordinator

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  1. Truck Drivers
  2. Delivery Appointments
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Communicate with truck drivers through computers and will assign drivers to trucks and make sure they leave and arrive on schedule.
  • Scheduled customer and carrier delivery appointments and created and maintained organized, accurate customer files.
  • Receive phone calls, faxes and other communication methods from customers.
  • Communicate with customers providing excellent customer assurance on routine calls, service repairs and emergency response.
  • Monitored general orders and timetables and ensured safety and performance when coordinating responses to unplanned events and emergency situations.

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Top Dispatch Coordinator Employers

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Jobs From Top Dispatch Coordinator Employers

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