How to hire a dispatch coordinator

How to hire a dispatch coordinator, step by step

Here's a step-by-step dispatch coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a dispatch coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new dispatch coordinator
• Step 8: Go through the hiring process checklist

What does a dispatch coordinator do?

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1. Identify your hiring needs

   First, determine the employments status of the dispatch coordinator you need to hire. Certain dispatch coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A dispatch coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, dispatch coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of dispatch coordinators.

   Type of Dispatch Coordinator	Description	Hourly rate
   Dispatch Coordinator		$14-22
   Yardmaster/Customer Service/Crew Dispatching	A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports... Show more	$12-18
   Transportation Dispatcher	A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes... Show more	$13-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Data Entry
   • Customer Inquiries
   • Delivery Appointments
   • Windows
   • Emergency Calls
   • Customer Issues
   • Service Calls
   • Customer Satisfaction
   • Payroll
   • Computer System
   • Outbound Calls
   • Customer Calls
   • Office Equipment

   Check all skills

   Responsibilities:

   • Manage high volume of data entry A/R invoices and mail out invoices to customers.
   • Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
   • Enter loads into AS400 system.
   • Dispatch drivers to customers using AS400.
   • Dispatch 25 HVAC technicians to various job sites.
   • Monitor CCTV for student activities during high traffic times.

   More dispatch coordinator duties

3. Make a budget

   Including a salary range in your dispatch coordinator job description is a great way to entice the best and brightest candidates. A dispatch coordinator salary can vary based on several factors:

   • Location. For example, dispatch coordinators' average salary in alabama is 40% less than in alaska.
   • Seniority. Entry-level dispatch coordinators earn 36% less than senior-level dispatch coordinators.
   • Certifications. A dispatch coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a dispatch coordinator's salary.

   Average dispatch coordinator salary

   $38,470yearly

   $18.50 hourly rate

   ---

   Entry-level dispatch coordinator salary

   $30,000 yearly salary

   Updated January 21, 2026

   Average dispatch coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$49,304	$24
   2	North Dakota	$44,449	$21
   3	New York	$44,096	$21
   4	New Hampshire	$43,531	$21
   5	Wisconsin	$41,561	$20
   6	Ohio	$41,219	$20
   7	California	$40,691	$20
   8	Illinois	$40,312	$19
   9	Colorado	$40,235	$19
   10	Missouri	$37,871	$18
   11	Arizona	$37,850	$18
   12	Virginia	$37,596	$18
   13	Utah	$36,929	$18
   14	Pennsylvania	$35,540	$17
   15	Texas	$35,225	$17
   16	North Carolina	$34,820	$17
   17	Nevada	$33,680	$16
   18	Florida	$33,563	$16
   19	South Carolina	$32,189	$15

   Average dispatch coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Balfour Beatty plc	$43,609	$20.97
   2	Danaher	$42,565	$20.46	1
   3	Eaton	$41,247	$19.83	5
   4	FUJIFILM Medical Systems USA	$41,056	$19.74	2
   5	FUJIFILM Diosynth Biotechnologies	$40,888	$19.66	1
   6	Axalta	$40,860	$19.64
   7	Hilton Grand Vacations	$39,918	$19.19	4
   8	Roberts Oxygen Company	$39,893	$19.18
   9	Delta Natural Gas Co	$39,891	$19.18
   10	Syngenta	$39,690	$19.08
   11	Allison Crane & Rigging	$39,645	$19.06
   12	Oldcastle Infrastructure	$38,846	$18.68	3
   13	Volt Information Sciences	$38,717	$18.61
   14	Savage	$38,639	$18.58
   15	ACERTUS	$38,608	$18.56
   16	US LBM	$38,579	$18.55
   17	FloWater	$38,579	$18.55
   18	Climate Pros	$38,572	$18.54	1
   19	Southwest ToyotaLift	$38,567	$18.54
   20	RelaDyne	$38,545	$18.53

4. Writing a dispatch coordinator job description

   A dispatch coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a dispatch coordinator job description:

   Dispatch coordinator job description example

   The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends, and holidays.
   Responsibilities
   Receive, record, and distribute work orders to service crews upon customers' requests for:
   Repairs and services on Government mobile and stationary equipment
   Records information, such as:
   Name
   Address
   Article to be repaired
   Service to be rendered
   Prepare work order and detailed notes
   Distribute order to the service crew
   Schedule service calls and dispatch service crew. All information is recorded in a Government program entitled Maximo.
   Call or write the customer to ensure satisfactory performance of service
   Keep a record of service calls and work orders
   Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
   Other duties as assigned.
   Qualifications
   High school diploma or GED equivalent
   Associates degree preferred
   2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
   Experience with HTEE is preferred
   Must have a valid driver’s license
   Must pass a CBP Background Investigation
   The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
   Knowledge, Skills and Abilities:
   Strong organizational skills
   Ability to prioritize and multi-task
   Proficient in Microsoft Office Suite, i.e Word, Excel, and PowerPoint
   Ability to work shift work that includes nights, weekends, and holiday
   Strong oral and written communication skills
   \#Chenega IT Enterprise Services, LLC
   Chenega Corporation and family of companies is an EOE.
   Equal Opportunity Employer/Veterans/Disabled
   Native preference under PL 93-638.
   We participate in the E-Verify Employment Verification Program

   Copy this example

   

5. Post your job

   To find the right dispatch coordinator for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with dispatch coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit dispatch coordinators who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your dispatch coordinator job on Zippia to find and recruit dispatch coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting dispatch coordinators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new dispatch coordinator

   Once you've found the dispatch coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a dispatch coordinator?