Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Dispatch coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Dispatch coordinator example skills
Below we've compiled a list of the most critical dispatch coordinator skills. We ranked the top skills for dispatch coordinators based on the percentage of resumes they appeared on. For example, 33.1% of dispatch coordinator resumes contained customer service as a skill. Continue reading to find out what skills a dispatch coordinator needs to be successful in the workplace.

15 dispatch coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how dispatch coordinators use customer service:
  • Key Achievements: Conceptualized and launched customer service policies and procedures to facilitate and optimize execution of all contractual obligations.
  • Provided customer service leadership, assisted customers, provides follow-up to achieve promise dates and provided clerical and administrative support.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispatch coordinators use data entry:
  • Manage breakdown information by completing necessary paperwork and data entry.
  • Set up and organization of files; created a master key inventory and logging system; data entry.

3. Customer Inquiries

Here's how dispatch coordinators use customer inquiries:
  • Produced detailed reports on all customer inquiries for management evaluation and audit purposes.
  • Scheduled installations and addressed customer inquiries

4. Delivery Appointments

A delivery appointment is the fixed timing determining the processing, dispatching, and delivery of an item. The term is most commonly used in the logistics department, giving the buyers an estimated delivery time. The appointments help both the buyer and seller keep track of the package as it goes through the different stages until finally reaching the consumer.

Here's how dispatch coordinators use delivery appointments:
  • Managed various process improvement projects including standard delivery appointments, and implementation of a new transportation management system.
  • Scheduled customer and carrier delivery appointments and created and maintained organized, accurate customer files.

5. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how dispatch coordinators use windows:
  • Assist technicians work orders by utilizing my trouble shooting skills and Cox multiple windows.
  • Optimize Windows XP, Windows 7, and Mac operating systems.

6. Emergency Calls

Here's how dispatch coordinators use emergency calls:
  • Coordinate with operations manager to dispatch for emergency calls.
  • Maintain files of information relating to emergency calls such as personnel rosters and emergency call-out and pager files.

Choose from 10+ customizable dispatch coordinator resume templates

Build a professional dispatch coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your dispatch coordinator resume.

7. Customer Issues

Here's how dispatch coordinators use customer issues:
  • Resolved customer issues and followed up on resolutions to ensure customer satisfaction.
  • Managed customer issues to assure the highest quality control according to corporate policy.

8. Service Calls

Here's how dispatch coordinators use service calls:
  • Supervised day-to-day operations of the Emergency Road Service Department facilitating high volumes of inbound and outbound member service calls daily.
  • Bank Deposits Scheduled service calls and assured work orders were opened/closed according to customers' complete satisfaction.

9. Customer Satisfaction

Here's how dispatch coordinators use customer satisfaction:
  • Prioritized order security, accuracy, and on-time pickup and delivery to ensure customer satisfaction.
  • Contacted customers and technicians on a daily basis to ensure customer satisfaction was achieved.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how dispatch coordinators use payroll:
  • Assisted Operations Manager with weekly payroll, personnel accountability, employee performance and evaluation.
  • Monitored bus operators' attendance and processed payroll to include sick/vacation pay.

11. Computer System

Here's how dispatch coordinators use computer system:
  • Provided training and motivation to new staff utilizing D2000, the company computer system.
  • Entered data into the AS-400 computer system and obtained requested information from NMLETS.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how dispatch coordinators use outbound calls:
  • Served as the primary point of contact for incoming calls, effectively managed a high-volume of inbound and outbound calls.
  • Receive incoming calls, make outbound calls, and distribute phone traffic to appropriate personnel.

13. Customer Calls

Here's how dispatch coordinators use customer calls:
  • Processed customer calls, assessed equipment issues and dispatched appropriate engineers.
  • Handled all incoming customer calls.

14. Office Equipment

Here's how dispatch coordinators use office equipment:
  • Maintain heavy phones, and use other office equipment such as copiers, fax machines, and postal meters.
  • Used office equipment on a daily bases to complete job tasks.

15. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how dispatch coordinators use gps:
  • Utilized GPS technology to track and locate owner/operator trucking.
  • Monitor GPS to ensure technicians are staying on schedule.
top-skills

What skills help Dispatch Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of dispatch coordinator skills to add to your resume

Dispatch coordinator skills

The most important skills for a dispatch coordinator resume and required skills for a dispatch coordinator to have include:

  • Customer Service
  • Data Entry
  • Customer Inquiries
  • Delivery Appointments
  • Windows
  • Emergency Calls
  • Customer Issues
  • Service Calls
  • Customer Satisfaction
  • Payroll
  • Computer System
  • Outbound Calls
  • Customer Calls
  • Office Equipment
  • GPS
  • Customer Orders
  • Telephone Calls
  • Purchase Orders
  • Service Issues
  • Service Requests
  • Inbound Calls
  • HVAC
  • Customer Relations
  • Driver Logs
  • Emergency Situations
  • ETA
  • Computer Aided Dispatch
  • Service Orders
  • AS400
  • Customer Complaints
  • Schedule Appointments
  • LTL
  • EMS
  • Multi-Line Phone System
  • AAA
  • Develop Professional Relationships
  • RAN
  • Service Tickets
  • Inventory Control
  • Customer Accounts
  • BOL
  • Independent Contractors
  • Service Vehicle
  • Two-Way Radio
  • Two Way Radios
  • NCIC
  • TMW
  • HR
  • Roadside Assistance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs