What does a dispatch coordinator do?
A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.
Dispatch coordinator responsibilities
Here are examples of responsibilities from real dispatch coordinator resumes:
- Manage high volume of data entry A/R invoices and mail out invoices to customers.
- Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
- Enter loads into AS400 system.
- Dispatch drivers to customers using AS400.
- Dispatch 25 HVAC technicians to various job sites.
- Monitor CCTV for student activities during high traffic times.
- Send daily reports to customers verifying drivers eta's for pickups.
- Generate quotes and orders for repairs to storefronts, windows, doors, etc.
- Operate and monitor CCTV screens to ensure hotel safety and perform regular floor patrols.
- Entail POS moves to setting up a new network rack with switches and a router.
- Communicate with engineers in field during activation and conduct the testing process for complete GPS installation.
- Enter warrants, breathalyzer results, and personal protection orders in to NCIC for the courts.
- Process all incoming payments for invoices either by check, cash or credit card through QuickBooks.
- Inspect and assign all necessary equipment and vehicles to each officer before and after their assign patrol.
- Dispatch fire, medical and law enforcement, after hour utilities, CPR certify, lead dispatcher.
Dispatch coordinator skills and personality traits
We calculated that 33% of Dispatch Coordinators are proficient in Customer Service, Data Entry, and Customer Inquiries. They’re also known for soft skills such as Ability to multitask, Empathy, and Typing skills.
We break down the percentage of Dispatch Coordinators that have these skills listed on their resume here:
- Customer Service, 33%
Key Achievements: Conceptualized and launched customer service policies and procedures to facilitate and optimize execution of all contractual obligations.
- Data Entry, 7%
Manage breakdown information by completing necessary paperwork and data entry.
- Customer Inquiries, 5%
Produced detailed reports on all customer inquiries for management evaluation and audit purposes.
- Delivery Appointments, 4%
Managed various process improvement projects including standard delivery appointments, and implementation of a new transportation management system.
- Windows, 4%
Assist technicians work orders by utilizing my trouble shooting skills and Cox multiple windows.
- Emergency Calls, 4%
Coordinate with operations manager to dispatch for emergency calls.
"customer service," "data entry," and "customer inquiries" are among the most common skills that dispatch coordinators use at work. You can find even more dispatch coordinator responsibilities below, including:
Ability to multitask. One of the key soft skills for a dispatch coordinator to have is ability to multitask. You can see how this relates to what dispatch coordinators do because "public safety telecommunicators must stay calm in order to simultaneously answer calls, collect vital information, coordinate responders, monitor multiple displays, and use a variety of equipment." Additionally, a dispatch coordinator resume shows how dispatch coordinators use ability to multitask: "order replacement equipment necessary to resolve any open service tickets. "
Empathy. Another soft skill that's essential for fulfilling dispatch coordinator duties is empathy. The role rewards competence in this skill because "public safety telecommunicators must be willing to help a range of callers with varying needs." According to a dispatch coordinator resume, here's how dispatch coordinators can utilize empathy in their job responsibilities: "handled customer complaints/dissatisfaction with service issues with professionalism and empathy. "
Typing skills. dispatch coordinators are also known for typing skills, which are critical to their duties. You can see how this skill relates to dispatch coordinator responsibilities, because "public safety telecommunicators enter the details of calls into computers; typing speed and accuracy are essential when responding to emergencies." A dispatch coordinator resume example shows how typing skills is used in the workplace: "perform general office duties such as typing, operating office machines, and sorting mail. "
Listening skills. A big part of what dispatch coordinators do relies on "listening skills." You can see how essential it is to dispatch coordinator responsibilities because "public safety telecommunicators must listen carefully to collect relevant details, even though some callers might have trouble speaking because of anxiety or stress." Here's an example of how this skill is used from a resume that represents typical dispatch coordinator tasks: "communicated with engineers in field during activation and conducted the testing process for complete gps installation. "
Communication skills. Another crucial skill for a dispatch coordinator to carry out their responsibilities is "communication skills." A big part of what dispatch coordinators relies on this skill, since "public safety telecommunicators work with law enforcement, emergency response teams, and civilians." How this skill relates to dispatch coordinator duties can be seen in an example from a dispatch coordinator resume snippet: "handled multifaceted clerical tasks (e.g., data entry, filing) as the first line of communication for service calls. "
The three companies that hire the most dispatch coordinators are:
- Ryder System12 dispatch coordinators jobs
- McLane9 dispatch coordinators jobs
- Sanford Health5 dispatch coordinators jobs
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Compare different dispatch coordinators
Dispatch coordinator vs. Yardmaster/customer service/crew dispatching
A yardmaster/customer service/crew dispatching officer functions differently depending on their industry or place of employment. Most of their responsibilities revolve around dealing with providing customer support and services, responding to inquiries and correspondence, addressing issues and concerns, providing corrective measures, and producing progress reports. There are also instances when they have to manage schedules, prepare presentations, and maintain accurate records. Furthermore, it is essential to adhere to a company's policies and guidelines, all while maintaining a healthy and productive environment for everyone.
While similarities exist, there are also some differences between dispatch coordinators and yardmaster/customer service/crew dispatching. For instance, dispatch coordinator responsibilities require skills such as "excellent time management," "windows," "emergency calls," and "service calls." Whereas a yardmaster/customer service/crew dispatching is skilled in "non-emergency calls," "credit card," "troubleshoot," and "dispatch system." This is part of what separates the two careers.
The education levels that yardmaster/customer service crew dispatchings earn slightly differ from dispatch coordinators. In particular, yardmaster/customer service crew dispatchings are 2.0% less likely to graduate with a Master's Degree than a dispatch coordinator. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Dispatch coordinator vs. Street department dispatcher
A Transportation Dispatcher's job is to coordinate the transportation of goods by trucks with suppliers, drivers, etc. He/She schedules drivers for pickups and deliveries on specific routes. He/She maintains up-to-date records and reviews the driver log to check for violations and errors. As a Transportation Dispatcher, you will basically act as the middle man between several units and people. You will be required to always be in communication with the maintenance team to see which vehicles are ready for use and when the out-of-service ones will be returned to the fleet.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that dispatch coordinator responsibilities requires skills like "customer service," "data entry," "excellent time management," and "customer inquiries." But a street department dispatcher might use other skills in their typical duties, such as, "grass," "city streets," "crack sealing," and "mowing."
Average education levels between the two professions vary. Street department dispatchers tend to reach similar levels of education than dispatch coordinators. In fact, they're 2.6% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Dispatch coordinator vs. Transportation dispatcher
An operations dispatcher is a communication liaison between delivery drivers, customers, and an operations center of a delivery service or distributorship. You should effectively communicate with drivers for timely and efficient deliveries and inform customers of expected times of delivery. Operations dispatchers develop the most efficient delivery routes and keep in touch with drivers throughout a delivery run, monitor any abrupt changes on the routes such as constructions, and work with management to alter set routes to accommodate customer needs.
The required skills of the two careers differ considerably. For example, dispatch coordinators are more likely to have skills like "excellent time management," "delivery appointments," "windows," and "emergency calls." But a transportation dispatcher is more likely to have skills like "patients," "patient care," "patient transport," and "cpr."
Transportation dispatchers earn the best pay in the manufacturing industry, where they command an average salary of $36,107. Dispatch coordinators earn the highest pay from the finance industry, with an average salary of $42,476.transportation dispatchers typically earn similar educational levels compared to dispatch coordinators. Specifically, they're 0.7% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Dispatch coordinator vs. Operations/dispatch
Types of dispatch coordinator
Updated January 8, 2025
